diff --git a/windows/client-management/TOC.md b/windows/client-management/TOC.md index cb93e0fb3b..b99a2d3ee4 100644 --- a/windows/client-management/TOC.md +++ b/windows/client-management/TOC.md @@ -32,5 +32,6 @@ #### [Advanced troubleshooting for stop error or blue screen error](troubleshoot-stop-errors.md) #### [Advanced troubleshooting for stop error 7B or Inaccessible_Boot_Device](troubleshoot-inaccessible-boot-device.md) #### [Advanced troubleshooting for Event ID 41 "The system has rebooted without cleanly shutting down first"](troubleshoot-event-id-41-restart.md) +#### [Stop error occurs when you update the in-box Broadcom network adapter driver](troubleshoot-stop-error-on-broadcom-driver-update.md) ## [Mobile device management for solution providers](mdm/index.md) ## [Change history for Client management](change-history-for-client-management.md) diff --git a/windows/client-management/change-history-for-client-management.md b/windows/client-management/change-history-for-client-management.md index 8265dd9abc..fa3febbd0f 100644 --- a/windows/client-management/change-history-for-client-management.md +++ b/windows/client-management/change-history-for-client-management.md @@ -9,7 +9,7 @@ ms.pagetype: security ms.localizationpriority: medium author: dansimp ms.author: dansimp -ms.date: 12/27/2019 +ms.date: 1/21/2020 ms.reviewer: manager: dansimp ms.topic: article @@ -19,11 +19,19 @@ ms.topic: article This topic lists new and updated topics in the [Client management](index.md) documentation for Windows 10 and Windows 10 Mobile. +## February 2020 + +New or changed topic | Description +--- | --- +[Blue screen occurs when you update the in-box Broadcom NIC driver](troubleshoot-stop-error-on-broadcom-driver-update.md) | New +[Advanced troubleshooting for Windows startup](troubleshoot-windows-startup.md) | Updated + ## December 2019 New or changed topic | Description --- | --- [Change in default removal policy for external storage media in Windows 10, version 1809](change-default-removal-policy-external-storage-media.md) | New +[Advanced troubleshooting for Windows startup](troubleshoot-windows-startup.md) | Updated [Advanced troubleshooting for Event ID 41 "The system has rebooted without cleanly shutting down first"](troubleshoot-event-id-41-restart.md) | New ## December 2018 diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md new file mode 100644 index 0000000000..6092ae3bc8 --- /dev/null +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -0,0 +1,46 @@ +--- +title: Stop error occurs when you update the in-box Broadcom network adapter driver +description: Describes an issue that causes a stop error when you update an in-box Broadcom driver on Windows Server 2019, version 1809. +author: Teresa-Motiv +ms.author: v-tea +ms.date: 2/3/2020 +ms.prod: w10 +ms.topic: article +ms.custom: +- CI 113175 +- CSSTroubleshooting +audience: ITPro +ms.localizationpriority: medium +keywords: +manager: kaushika +--- + +# Stop error occurs when you update the in-box Broadcom network adapter driver + +This issue affects computers that meet the following criteria: + +- The operating system is Windows Server 2019, version 1809. +- The network adapter is a Broadcom NX1 Gigabit Ethernet network adapter. +- The number of logical processors is large (for example, a computer that has more than 38 logical processors). + +On such a computer, when you update the in-box Broadcom network adapter driver to a later version, the computer experiences a Stop error (also known as a blue screen error or bug check error). + +## Cause + +The operating system media for Windows Server 2019, version 1809, contains version 17.2 of the Broadcom NIC driver. When you upgrade this driver to a later version, the process of uninstalling the version 17.2 driver generates an error. This is a known issue. + +This issue was resolved in Windows Server 2019 version 1903. The operating system media use a later version of the Broadcom network adapter driver. + +## Workaround + +To update the Broadcom network adapter driver on an affected computer, follow these steps: + +> [!NOTE] +> This procedure describes how to use Device Manager to disable and re-enable the Broadcom network adapter. Alternatively, you can use the computer BIOS to disable and re-enable the adapter. For specific instructions, see your OEM BIOS configuration guide. + +1. Download the driver update to the affected computer. +1. Open Device Manager, and then select the Broadcom network adapter. +1. Right-click the adapter and then select **Disable device**. +1. Right-click the adapter again and then select **Update driver** > **Browse my computer for driver software**. +1. Select the update that you downloaded, and then start the update. +1. After the update finishes, right-click the adapter and then select **Enable device**. diff --git a/windows/client-management/troubleshoot-windows-startup.md b/windows/client-management/troubleshoot-windows-startup.md index 308677bcef..0e39db4b3f 100644 --- a/windows/client-management/troubleshoot-windows-startup.md +++ b/windows/client-management/troubleshoot-windows-startup.md @@ -7,7 +7,7 @@ ms.topic: troubleshooting author: dansimp ms.localizationpriority: medium ms.author: dansimp -ms.date: +ms.date: 2/3/2020 ms.reviewer: manager: dansimp --- @@ -51,3 +51,5 @@ These articles will walk you through the resources you need to troubleshoot Wind - [Advanced troubleshooting for Stop error or blue screen error](https://docs.microsoft.com/windows/client-management/troubleshoot-stop-errors) - [Advanced troubleshooting for Windows-based computer freeze issues](https://docs.microsoft.com/windows/client-management/troubleshoot-windows-freeze) + +- [Stop error occurs when you update the in-box Broadcom network adapter driver](troubleshoot-stop-error-on-broadcom-driver-update.md)