From d91aec056ba434fb2d3f8eb753df902442316dc7 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 14:58:17 -0800 Subject: [PATCH 01/11] Added article --- ...ot-stop-error-on-broadcom-driver-update.md | 43 +++++++++++++++++++ 1 file changed, 43 insertions(+) create mode 100644 windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md new file mode 100644 index 0000000000..fdadf04a37 --- /dev/null +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -0,0 +1,43 @@ +--- +title: Blue screen occurs when updating the in-box Broadcom NIC driver +description: Describes an issue that causes a blue screen error when you upgrade a Broadcom in-box driver on Windows Server 2019, version 1809. +author: Teresa-Motiv +ms.author: v-tea +ms.date: 1/24/2020 +ms.prod: win10 +ms.topic: article +ms.custom: +- CI 113175 +- CSSTroubleshooting +audience: ITPro +ms.localizationpriority: medium +keywords: +manager: kaushika +--- + +# Blue screen occurs when updating the in-box Broadcom NIC driver + +This issue affects computers that meet the following criteria: + +- The operating system is Windows Server 2019, version 1809 +- The network card is a Broadcom NX1 Gigabit Ethernet NIC +- The number of logical processors is large (for example, a computer that has more than 38 logical processors may be affected) + +On such a computer, when you update the in-box Broadcom NIC driver to a newer version, the computer experiences a blue screen error (also referred to as a Stop error or Bugcheck error). + +## Cause + +The operating system media for Windows Server 2019, version 1809, contains version 17.2 of the Broadcom NIC driver. When you upgrade this driver to a newer version, the process of uninstalling the version 17.2 driver generates an error. This behavior is a known issue. + +This issue has been eliminated in Windows Server 2019 version 1903 and newer versions. The operating system media use a newer version of the Broadcom NIC driver. + +## Workaround + +To update the Broadcom NIC driver on an affected computer, follow these steps: + +1. Download the driver update to the affected computer. +1. Open Device Manager, and then select the Broadcom network adapter. +1. Right-click the adapter and select **Disable device**. +1. Right-click the adapter again and select **Update driver** > **Browse my computer for driver software**. +1. Select the update that you downloaded, and start the update. +1. After the update finishes, right-click the adapter and select **Enable device**. From a02fb31e76f86cea9da24c1528ceeaeab48b9ac0 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:04:49 -0800 Subject: [PATCH 02/11] Revisions --- .../troubleshoot-stop-error-on-broadcom-driver-update.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md index fdadf04a37..1366d7d806 100644 --- a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -1,6 +1,6 @@ --- -title: Blue screen occurs when updating the in-box Broadcom NIC driver -description: Describes an issue that causes a blue screen error when you upgrade a Broadcom in-box driver on Windows Server 2019, version 1809. +title: Blue screen occurs when you update the in-box Broadcom NIC driver +description: Describes an issue that causes a blue screen error when you update a in-box Broadcom driver on Windows Server 2019, version 1809. author: Teresa-Motiv ms.author: v-tea ms.date: 1/24/2020 @@ -15,7 +15,7 @@ keywords: manager: kaushika --- -# Blue screen occurs when updating the in-box Broadcom NIC driver +# Blue screen occurs when you update the in-box Broadcom NIC driver This issue affects computers that meet the following criteria: From dfc53420de6bc249bebe5ef72d45fe9ca82a62f4 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:21:25 -0800 Subject: [PATCH 03/11] Updating with new link --- windows/client-management/troubleshoot-windows-startup.md | 2 ++ 1 file changed, 2 insertions(+) diff --git a/windows/client-management/troubleshoot-windows-startup.md b/windows/client-management/troubleshoot-windows-startup.md index 308677bcef..fb70165fcc 100644 --- a/windows/client-management/troubleshoot-windows-startup.md +++ b/windows/client-management/troubleshoot-windows-startup.md @@ -51,3 +51,5 @@ These articles will walk you through the resources you need to troubleshoot Wind - [Advanced troubleshooting for Stop error or blue screen error](https://docs.microsoft.com/windows/client-management/troubleshoot-stop-errors) - [Advanced troubleshooting for Windows-based computer freeze issues](https://docs.microsoft.com/windows/client-management/troubleshoot-windows-freeze) + +- [Blue screen occurs when you update the in-box Broadcom NIC driver](troubleshoot-stop-error-on-broadcom-driver-update.md) From f663156104898137728aa1ce9a722ef698fae252 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:22:10 -0800 Subject: [PATCH 04/11] new entry --- windows/client-management/TOC.md | 1 + 1 file changed, 1 insertion(+) diff --git a/windows/client-management/TOC.md b/windows/client-management/TOC.md index cb93e0fb3b..cafa3205ba 100644 --- a/windows/client-management/TOC.md +++ b/windows/client-management/TOC.md @@ -32,5 +32,6 @@ #### [Advanced troubleshooting for stop error or blue screen error](troubleshoot-stop-errors.md) #### [Advanced troubleshooting for stop error 7B or Inaccessible_Boot_Device](troubleshoot-inaccessible-boot-device.md) #### [Advanced troubleshooting for Event ID 41 "The system has rebooted without cleanly shutting down first"](troubleshoot-event-id-41-restart.md) +#### [Blue screen occurs when you update the in-box Broadcom NIC driver](troubleshoot-stop-error-on-broadcom-driver-update.md) ## [Mobile device management for solution providers](mdm/index.md) ## [Change history for Client management](change-history-for-client-management.md) From 52a88919085574ac1c2fb306c550acb47e2efe5c Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:30:09 -0800 Subject: [PATCH 05/11] updated --- .../change-history-for-client-management.md | 8 ++++++++ 1 file changed, 8 insertions(+) diff --git a/windows/client-management/change-history-for-client-management.md b/windows/client-management/change-history-for-client-management.md index 8265dd9abc..125bdbf78d 100644 --- a/windows/client-management/change-history-for-client-management.md +++ b/windows/client-management/change-history-for-client-management.md @@ -19,11 +19,19 @@ ms.topic: article This topic lists new and updated topics in the [Client management](index.md) documentation for Windows 10 and Windows 10 Mobile. +## January 2020 + +New or changed topic | Description +--- | --- +[Blue screen occurs when you update the in-box Broadcom NIC driver](troubleshoot-stop-error-on-broadcom-driver-update.md) | New +[Advanced troubleshooting for Windows startup](troubleshoot-windows-startup.md) | Updated + ## December 2019 New or changed topic | Description --- | --- [Change in default removal policy for external storage media in Windows 10, version 1809](change-default-removal-policy-external-storage-media.md) | New +[Advanced troubleshooting for Windows startup](troubleshoot-windows-startup.md) | Updated [Advanced troubleshooting for Event ID 41 "The system has rebooted without cleanly shutting down first"](troubleshoot-event-id-41-restart.md) | New ## December 2018 From 5dc018dc1e34b7a5c00ba92d919d395964d635e0 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:31:02 -0800 Subject: [PATCH 06/11] Date change --- .../client-management/change-history-for-client-management.md | 2 +- windows/client-management/troubleshoot-windows-startup.md | 2 +- 2 files changed, 2 insertions(+), 2 deletions(-) diff --git a/windows/client-management/change-history-for-client-management.md b/windows/client-management/change-history-for-client-management.md index 125bdbf78d..ae3363e0cc 100644 --- a/windows/client-management/change-history-for-client-management.md +++ b/windows/client-management/change-history-for-client-management.md @@ -9,7 +9,7 @@ ms.pagetype: security ms.localizationpriority: medium author: dansimp ms.author: dansimp -ms.date: 12/27/2019 +ms.date: 1/21/2020 ms.reviewer: manager: dansimp ms.topic: article diff --git a/windows/client-management/troubleshoot-windows-startup.md b/windows/client-management/troubleshoot-windows-startup.md index fb70165fcc..4ad3f6471d 100644 --- a/windows/client-management/troubleshoot-windows-startup.md +++ b/windows/client-management/troubleshoot-windows-startup.md @@ -7,7 +7,7 @@ ms.topic: troubleshooting author: dansimp ms.localizationpriority: medium ms.author: dansimp -ms.date: +ms.date: 1/21/2020 ms.reviewer: manager: dansimp --- From 2e858eb28e17a7eb6b09c16da93c37092987fce3 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:43:33 -0800 Subject: [PATCH 07/11] Typo --- .../troubleshoot-stop-error-on-broadcom-driver-update.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md index 1366d7d806..7b70c9bd26 100644 --- a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -1,6 +1,6 @@ --- title: Blue screen occurs when you update the in-box Broadcom NIC driver -description: Describes an issue that causes a blue screen error when you update a in-box Broadcom driver on Windows Server 2019, version 1809. +description: Describes an issue that causes a blue screen error when you update an in-box Broadcom driver on Windows Server 2019, version 1809. author: Teresa-Motiv ms.author: v-tea ms.date: 1/24/2020 From eaeb2763541853b3cb61f79eb52b0f76b6c86168 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Tue, 21 Jan 2020 15:49:28 -0800 Subject: [PATCH 08/11] Metadata update --- .../troubleshoot-stop-error-on-broadcom-driver-update.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md index 7b70c9bd26..811813aebc 100644 --- a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -4,7 +4,7 @@ description: Describes an issue that causes a blue screen error when you update author: Teresa-Motiv ms.author: v-tea ms.date: 1/24/2020 -ms.prod: win10 +ms.prod: w10 ms.topic: article ms.custom: - CI 113175 From 9480ac191f0547bd4eac4039aa8e7c6d0b44a6df Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Fri, 31 Jan 2020 11:58:06 -0800 Subject: [PATCH 09/11] TR feedback --- .../troubleshoot-stop-error-on-broadcom-driver-update.md | 3 +++ 1 file changed, 3 insertions(+) diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md index 811813aebc..3e4d6b859f 100644 --- a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -35,6 +35,9 @@ This issue has been eliminated in Windows Server 2019 version 1903 and newer ver To update the Broadcom NIC driver on an affected computer, follow these steps: +> [!NOTE] +> This procedure describes how to use Device Manager to disable and re-enable the Broadcom network adapter. Alternatively, you can use the computer's BIOS to disable and re-enable the adapter. For specific instructions, see your OEM BIOS configuration guide. + 1. Download the driver update to the affected computer. 1. Open Device Manager, and then select the Broadcom network adapter. 1. Right-click the adapter and select **Disable device**. From 96312251b175f50098095c201f32c4d7e9df8cd4 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Mon, 3 Feb 2020 11:42:07 -0800 Subject: [PATCH 10/11] Incorp edits --- .../change-history-for-client-management.md | 2 +- ...ot-stop-error-on-broadcom-driver-update.md | 32 +++++++++---------- .../troubleshoot-windows-startup.md | 4 +-- 3 files changed, 19 insertions(+), 19 deletions(-) diff --git a/windows/client-management/change-history-for-client-management.md b/windows/client-management/change-history-for-client-management.md index ae3363e0cc..fa3febbd0f 100644 --- a/windows/client-management/change-history-for-client-management.md +++ b/windows/client-management/change-history-for-client-management.md @@ -19,7 +19,7 @@ ms.topic: article This topic lists new and updated topics in the [Client management](index.md) documentation for Windows 10 and Windows 10 Mobile. -## January 2020 +## February 2020 New or changed topic | Description --- | --- diff --git a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md index 3e4d6b859f..6092ae3bc8 100644 --- a/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md +++ b/windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md @@ -1,9 +1,9 @@ --- -title: Blue screen occurs when you update the in-box Broadcom NIC driver -description: Describes an issue that causes a blue screen error when you update an in-box Broadcom driver on Windows Server 2019, version 1809. +title: Stop error occurs when you update the in-box Broadcom network adapter driver +description: Describes an issue that causes a stop error when you update an in-box Broadcom driver on Windows Server 2019, version 1809. author: Teresa-Motiv ms.author: v-tea -ms.date: 1/24/2020 +ms.date: 2/3/2020 ms.prod: w10 ms.topic: article ms.custom: @@ -15,32 +15,32 @@ keywords: manager: kaushika --- -# Blue screen occurs when you update the in-box Broadcom NIC driver +# Stop error occurs when you update the in-box Broadcom network adapter driver This issue affects computers that meet the following criteria: -- The operating system is Windows Server 2019, version 1809 -- The network card is a Broadcom NX1 Gigabit Ethernet NIC -- The number of logical processors is large (for example, a computer that has more than 38 logical processors may be affected) +- The operating system is Windows Server 2019, version 1809. +- The network adapter is a Broadcom NX1 Gigabit Ethernet network adapter. +- The number of logical processors is large (for example, a computer that has more than 38 logical processors). -On such a computer, when you update the in-box Broadcom NIC driver to a newer version, the computer experiences a blue screen error (also referred to as a Stop error or Bugcheck error). +On such a computer, when you update the in-box Broadcom network adapter driver to a later version, the computer experiences a Stop error (also known as a blue screen error or bug check error). ## Cause -The operating system media for Windows Server 2019, version 1809, contains version 17.2 of the Broadcom NIC driver. When you upgrade this driver to a newer version, the process of uninstalling the version 17.2 driver generates an error. This behavior is a known issue. +The operating system media for Windows Server 2019, version 1809, contains version 17.2 of the Broadcom NIC driver. When you upgrade this driver to a later version, the process of uninstalling the version 17.2 driver generates an error. This is a known issue. -This issue has been eliminated in Windows Server 2019 version 1903 and newer versions. The operating system media use a newer version of the Broadcom NIC driver. +This issue was resolved in Windows Server 2019 version 1903. The operating system media use a later version of the Broadcom network adapter driver. ## Workaround -To update the Broadcom NIC driver on an affected computer, follow these steps: +To update the Broadcom network adapter driver on an affected computer, follow these steps: > [!NOTE] -> This procedure describes how to use Device Manager to disable and re-enable the Broadcom network adapter. Alternatively, you can use the computer's BIOS to disable and re-enable the adapter. For specific instructions, see your OEM BIOS configuration guide. +> This procedure describes how to use Device Manager to disable and re-enable the Broadcom network adapter. Alternatively, you can use the computer BIOS to disable and re-enable the adapter. For specific instructions, see your OEM BIOS configuration guide. 1. Download the driver update to the affected computer. 1. Open Device Manager, and then select the Broadcom network adapter. -1. Right-click the adapter and select **Disable device**. -1. Right-click the adapter again and select **Update driver** > **Browse my computer for driver software**. -1. Select the update that you downloaded, and start the update. -1. After the update finishes, right-click the adapter and select **Enable device**. +1. Right-click the adapter and then select **Disable device**. +1. Right-click the adapter again and then select **Update driver** > **Browse my computer for driver software**. +1. Select the update that you downloaded, and then start the update. +1. After the update finishes, right-click the adapter and then select **Enable device**. diff --git a/windows/client-management/troubleshoot-windows-startup.md b/windows/client-management/troubleshoot-windows-startup.md index 4ad3f6471d..0e39db4b3f 100644 --- a/windows/client-management/troubleshoot-windows-startup.md +++ b/windows/client-management/troubleshoot-windows-startup.md @@ -7,7 +7,7 @@ ms.topic: troubleshooting author: dansimp ms.localizationpriority: medium ms.author: dansimp -ms.date: 1/21/2020 +ms.date: 2/3/2020 ms.reviewer: manager: dansimp --- @@ -52,4 +52,4 @@ These articles will walk you through the resources you need to troubleshoot Wind - [Advanced troubleshooting for Windows-based computer freeze issues](https://docs.microsoft.com/windows/client-management/troubleshoot-windows-freeze) -- [Blue screen occurs when you update the in-box Broadcom NIC driver](troubleshoot-stop-error-on-broadcom-driver-update.md) +- [Stop error occurs when you update the in-box Broadcom network adapter driver](troubleshoot-stop-error-on-broadcom-driver-update.md) From fe1f3dbfe9e18456b9cf86b9fbf95be4e3d73e3e Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Mon, 3 Feb 2020 11:43:56 -0800 Subject: [PATCH 11/11] Edits --- windows/client-management/TOC.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/windows/client-management/TOC.md b/windows/client-management/TOC.md index cafa3205ba..b99a2d3ee4 100644 --- a/windows/client-management/TOC.md +++ b/windows/client-management/TOC.md @@ -32,6 +32,6 @@ #### [Advanced troubleshooting for stop error or blue screen error](troubleshoot-stop-errors.md) #### [Advanced troubleshooting for stop error 7B or Inaccessible_Boot_Device](troubleshoot-inaccessible-boot-device.md) #### [Advanced troubleshooting for Event ID 41 "The system has rebooted without cleanly shutting down first"](troubleshoot-event-id-41-restart.md) -#### [Blue screen occurs when you update the in-box Broadcom NIC driver](troubleshoot-stop-error-on-broadcom-driver-update.md) +#### [Stop error occurs when you update the in-box Broadcom network adapter driver](troubleshoot-stop-error-on-broadcom-driver-update.md) ## [Mobile device management for solution providers](mdm/index.md) ## [Change history for Client management](change-history-for-client-management.md)