diff --git a/windows/deploy/resolve-windows-10-upgrade-errors.md b/windows/deploy/resolve-windows-10-upgrade-errors.md index cfdfbe1db9..be7fd916d6 100644 --- a/windows/deploy/resolve-windows-10-upgrade-errors.md +++ b/windows/deploy/resolve-windows-10-upgrade-errors.md @@ -32,7 +32,7 @@ The following topics and procedures are provided in this guide: - [Common error codes](#common-error-codes): Causes and mitigation procedures associated with some common error codes. - [0xC1900101](#0xC1900101): Information about the 0xC1900101 result code. - [0x800xxxxx](#0x800xxxxx): Information about result codes that start with 0x800. -- [Other error codes](#less-common-error-codes): Some additional causes and mitigation procedures associated with various error codes. +- [Other error codes](#less-common-error-codes): Some causes and mitigation procedures are provided for other error codes. ## The Windows 10 upgrade process @@ -60,21 +60,25 @@ WIM = Windows image (Microsoft) The following steps can resolve many common Windows upgrade problems. -1. Attept to repair system files by typing the following commands at an elevated command prompt. It may take several minutes for the command operations to be completed. +
    +
  1. Attept to repair system files by typing the following commands at an elevated command prompt. It may take several minutes for the command operations to be completed.
    2. ``` DISM.exe /Online /Cleanup-image /Restorehealth sfc /scannow ``` -2. Update Windows so that all available recommended updates are installed. -3. Uninstall non-Microsoft antivirus software. -
    - Use Windows Defender for protection during the upgrade. -
    - Verify compatibility information and re-install antivirus applications after the upgrade. -4. Uninstall all nonessential software. -5. Remove nonessential external hardware. -6. Update firmware and drivers. -7. Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. +
  2. Update Windows so that all available recommended updates are installed.
    3. +
  3. Uninstall non-Microsoft antivirus software. + +
  4. Uninstall all nonessential software.
    5. +
  5. Remove nonessential external hardware.
    6. +
  6. Update firmware and drivers.
    7. +
  7. Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.
    8. +
## Upgrade error codes @@ -242,27 +246,27 @@ To analyze Windows Setup log files: For example, assume that searching for the result code "8007042B" reveals the following content from the setuperr.log file: - +>Some lines in the text below are shortened for readability. The date and time at the start of each entry, which is formatted as: 2016-09-08 09:20:05, is replaced with [##]. ```text -2016-09-08 09:20:05, Error SP Error READ, 0x00000002 while gathering/applying object: apply-success, Action,CMXEPlugin,C:\$WINDOWS.~BT\Sources\ReplacementManifests,Microsoft-Windows-DirectoryServices-ADAM-Client\adammigrate.dll,{43CCF250-2A74-48c6-9620-FC312EC475D6},Apartment. Will return 2[gle=0x000000cb] -2016-09-08 09:23:33, Error MIG COnlineWinNTPlatform::AddPathToSearchIndexer - Failed to create CSearchManager instance, error: 0x80070422[gle=0x000003f0] -2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0 -2016-09-08 09:23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort -2016-09-08 09:23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies -2016-09-08 09:23:51, Error Apply failed. Last error: 0x00000000 -2016-09-08 09:23:51, Error SP pSPDoOnlineApply: Apply operation failed. Error: 0x0000002C -2016-09-08 09:23:52, Error SP Apply: Migration phase failed. Result: 44 -2016-09-08 09:23:52, Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7] -2016-09-08 09:23:52, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7] -2016-09-08 09:23:52, Error SP Operation execution failed.[gle=0x000000b7] -2016-09-08 09:23:52, Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-OOBEBoot operations. Error: 0x8007042B[gle=0x000000b7] +[##], Error SP Error READ, 0x00000002 while gathering/applying object: +[##], Error MIG COnlineWinNTPlatform::AddPathToSearchIndexer - Failed to create CSearchManager instance, error: 0x80070422[gle=0x000003f0] +[##], Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0 +[##], Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort +[##], Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies +[##], Error Apply failed. Last error: 0x00000000 +[##], Error SP pSPDoOnlineApply: Apply operation failed. Error: 0x0000002C +[##], Error SP Apply: Migration phase failed. Result: 44 +[##], Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7] +[##], Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7] +[##], Error SP Operation execution failed.[gle=0x000000b7] +[##], Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-OOBEBoot operations. Error: 0x8007042B[gle=0x000000b7] ``` In the previous text, the third line indicates there was an error **0x00000497** with the folder **C:\Users\user1\Cookies**: ```text -2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0 +2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0 ``` The error 0x00000497 is a [Win32 error code](https://msdn.microsoft.com/en-us/library/cc231199.aspx) corresponding to: @@ -270,19 +274,19 @@ In the previous text, the third line indicates there was an error **0x00000497** Therefore, Windows Setup failed because it was not able to migrate the **C:\Users\user1\Cookies** folder. Searching the setupact.log file for additional details, the following text is found: ```text -2016-09-08 09:23:50, Warning RECAPPLY: Error while moving \\?\C:\Windows.old\Users\user1\Cookies to \\?\C:\Users\user1\Cookies. Error: 0x000000B7 -2016-09-08 09:23:50, Info MIG Cannot apply recursively object: C:\Users\user1\Cookies: Win32Exception: Cannot create a file when that file already exists. [0x000000B7] void __cdecl Mig::CUpgradeTransportStreamProxy::CreateFolder(class UnBCL::String *,int,int *,struct ILocalProgress *) -2016-09-08 09:23:50, Warning MIG Could not replace object C:\Users\user1\Cookies. Target Object cannot be removed. Exception class Mig::TargetExistsException: (no exception message provided) void __cdecl Mig::CFileDataStore::Create(class Mig::CDataUnit *) -2016-09-08 09:23:50, Info MIG Error 1175 during apply of object C:\Users\user1\Cookies. Will ask shell application for resolution. -2016-09-08 09:23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1b\Cookies. Will return 0 -2016-09-08 09:23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort -2016-09-08 09:23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies +[##], Warning RECAPPLY: Error while moving \\?\C:\Windows.old\Users\user1\Cookies to \\?\C:\Users\user1\Cookies. Error: 0x000000B7 +[##], Info MIG Cannot apply recursively object: C:\Users\user1\Cookies: Win32Exception: Cannot create a file when that file already exists. +[##], Warning MIG Could not replace object C:\Users\user1\Cookies. Target Object cannot be removed. +[##], Info MIG Error 1175 during apply of object C:\Users\user1\Cookies. Will ask shell application for resolution. +[##], Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1b\Cookies. Will return 0 +[##], Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort +[##], Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies ``` The setupact.log file also contains information detailing the configuration of files and folders. By searching for "C:\Users\user1\Cookies" we are able to determine that this folder is not installed in the default location: ```text -2016-09-08 08:49:12, Info MIG Known folder CSIDL_COOKIES: C:\Users\user1\Cookies, default location: No +[##], Info MIG Known folder CSIDL_COOKIES: C:\Users\user1\Cookies, default location: No ``` This error can be resolved by configuring the folder to use its default location.