diff --git a/windows/deployment/breadcrumb/toc.yml b/windows/deployment/breadcrumb/toc.yml new file mode 100644 index 0000000000..a43252b7e8 --- /dev/null +++ b/windows/deployment/breadcrumb/toc.yml @@ -0,0 +1,12 @@ +items: +- name: Learn + tocHref: / + topicHref: / + items: + - name: Windows + tocHref: /troubleshoot/windows-client/ + topicHref: /windows/resources/ + items: + - name: Deployment + tocHref: /troubleshoot/windows-client/deployment/ + topicHref: /windows/deployment/ \ No newline at end of file diff --git a/windows/deployment/upgrade/quick-fixes.md b/windows/deployment/upgrade/quick-fixes.md new file mode 100644 index 0000000000..681bdcc658 --- /dev/null +++ b/windows/deployment/upgrade/quick-fixes.md @@ -0,0 +1,265 @@ +--- +title: Quick fixes - Windows IT Pro +ms.reviewer: +manager: dougeby +ms.author: aaroncz +description: Learn how to quickly resolve many problems, which may come up during a Windows 10 upgrade. +ms.custom: seo-marvel-apr2020 +ms.prod: w10 +author: aczechowski +ms.localizationpriority: medium +ms.topic: article +--- + +# Quick fixes + +**Applies to** +- Windows 10 + +>[!NOTE] +>This is a 100 level topic (basic).
+>See [Resolve Windows 10 upgrade errors](resolve-windows-10-upgrade-errors.md) for a full list of topics in this article. + +The following list of fixes can resolve many Windows upgrade problems. You should try these steps before contacting Microsoft support, or attempting a more advanced analysis of a Windows upgrade failure. Also review information at [Windows 10 help](https://support.microsoft.com/products/windows?os=windows-10). + +The Microsoft Virtual Agent provided by [Microsoft Support](https://support.microsoft.com/contactus/) can help you to analyze and correct some Windows upgrade errors. **To talk to a person about your issue**, start the Virtual Agent (click **Get started**) and enter "Talk to a person" two times. + +> [!TIP] +> You might also wish to try a new tool available from Microsoft that helps to diagnose many Windows upgrade errors. For more information and to download this tool, see [SetupDiag](setupdiag.md). The topic is more advanced (300 level) because several advanced options are available for using the tool. However, you can now just download and then double-click the tool to run it. By default when you click Save, the tool is saved in your **Downloads** folder. Double-click the tool in the folder and wait until it finishes running (it might take a few minutes), then double-click the **SetupDiagResults.log** file and open it using Notepad to see the results of the analysis. + +## List of fixes + +1. Remove nonessential external hardware, such as docks and USB devices. [More information](#remove-external-hardware). + +2. Check the system drive for errors and attempt repairs. [More information](#repair-the-system-drive). + +3. Run the Windows Update troubleshooter. [More information](#windows-update-troubleshooter). + +4. Attempt to restore and repair system files. [More information](#repair-system-files). + +5. Update Windows so that all available recommended updates are installed, and ensure the computer is rebooted if this is necessary to complete installation of an update. [More information](#update-windows). + +6. Temporarily uninstall non-Microsoft antivirus software. [More information](#uninstall-non-microsoft-antivirus-software). + +7. Uninstall all nonessential software. [More information](#uninstall-non-essential-software). + +8. Update firmware and drivers. [More information](#update-firmware-and-drivers). + +9. Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. [More information](#ensure-that-download-and-install-updates-is-selected). + +10. Verify at least 16 GB of free space is available to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. [More information](#verify-disk-space). + +## Step by step instructions + +### Remove external hardware + +If the computer is portable and it is currently in a docking station, [undock the computer](/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc754084(v=ws.11)). + +Unplug nonessential external hardware devices from the computer, such as: +- Headphones +- Joysticks +- Printers +- Plotters +- Projectors +- Scanners +- Speakers +- USB flash drives +- Portable hard drives +- Portable CD/DVD/Blu-ray drives +- Microphones +- Media card readers +- Cameras/Webcams +- Smart phones +- Secondary monitors, keyboards, mice + +For more information about disconnecting external devices, see [Safely remove hardware in Windows 10](https://support.microsoft.com/help/4051300/windows-10-safely-remove-hardware) + +### Repair the system drive + +The system drive is the drive that contains the [system partition](/windows-hardware/manufacture/desktop/hard-drives-and-partitions#span-idpartitionsspanspan-idpartitionsspanspan-idpartitionsspanpartitions). This is usually the **C:** drive. + +To check and repair errors on the system drive: + +1. Click **Start**. + +2. Type **command**. + +3. Right-click **Command Prompt** and then left-click **Run as administrator**. + +4. If you are prompted by UAC, click **Yes**. + +5. Type **chkdsk /F** and press ENTER. + +6. When you are prompted to schedule a check the next time the system restarts, type **Y**. + +7. See the following example. + + ```console + C:\WINDOWS\system32>chkdsk /F + The type of the file system is NTFS. + Cannot lock current drive. + + Chkdsk cannot run because the volume is in use by another + process. Would you like to schedule this volume to be + checked the next time the system restarts? (Y/N) Y + + This volume will be checked the next time the system restarts. + ``` + +8. Restart the computer. The computer will pause before loading Windows and perform a repair of your hard drive. + +### Windows Update Troubleshooter + +The Windows Update troubleshooter tool will automatically analyze and fix problems with Windows Update, such as a corrupted download. It will also tell you if there is a pending reboot that is preventing Windows from updating. + +[Download the tool for Windows 10](https://aka.ms/wudiag). + +To run the tool, click the appropriate link above. Your web browser will prompt you to save or open the file. Select **open** and the tool will automatically start. The tool will walk you through analyzing and fixing some common problems. + +You can also download the Windows Update Troubleshooter by starting the Microsoft [Virtual Agent](https://support.microsoft.com/contact/virtual-agent/), typing **update Windows**, selecting the version of Windows you are running, and then answering **Yes** when asked "Do you need help troubleshooting Windows Update?" + +If any errors are displayed in the Windows Update Troubleshooter, use the Microsoft [Virtual Agent](https://support.microsoft.com/contact/virtual-agent/) to ask about these errors. The Virtual Agent will perform a search and provide a list of helpful links. + +### Repair system files + +This fix is also described in detail at [answers.microsoft.com](https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93). + +To check and repair system files: + +1. Click **Start**. + +2. Type **command**. + +3. Right-click **Command Prompt** and then left-click **Run as administrator**. + +4. If you are prompted by UAC, click **Yes**. + +5. Type **sfc /scannow** and press ENTER. See the following examples: + + ```console + C:\>sfc /scannow + + Beginning system scan. This process will take some time. + + Beginning verification phase of system scan. + Verification 100% complete. + + Windows Resource Protection did not find any integrity violations. + ``` + + ```console + C:\>sfc /scannow + + Beginning system scan. This process will take some time. + + Beginning verification phase of system scan. + Verification 100% complete. + + Windows Resource Protection found corrupt files and successfully repaired them. + For online repairs, details are included in the CBS log file located at + windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline + repairs, details are included in the log file provided by the /OFFLOGFILE flag. + ``` +6. If you are running Windows 8.1 or later, type **DISM.exe /Online /Cleanup-image /Restorehealth** and press ENTER (the DISM command options are not available for Windows 7). See the following example: + + ```console + C:\>DISM.exe /Online /Cleanup-image /Restorehealth + + Deployment Image Servicing and Management tool + Version: 10.0.16299.15 + + Image Version: 10.0.16299.309 + + [==========================100.0%==========================] The restore operation completed successfully. + The operation completed successfully. + + ``` + > [!NOTE] + > It may take several minutes for the command operations to be completed. For more information, see [Repair a Windows Image](/windows-hardware/manufacture/desktop/repair-a-windows-image) and [Use the System File Checker tool](https://support.microsoft.com/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system). + +### Update Windows + +You should ensure that all important updates are installed before attempting to upgrade. This includes updates to hardware drivers on your computer. + +The Microsoft [Virtual Agent](https://support.microsoft.com/contact/virtual-agent/) can walk you through the process of making sure that Windows is updated. + +Start the [Virtual Agent](https://support.microsoft.com/contact/virtual-agent/) and then type "update windows." + +Answer questions that the agent asks, and follow instructions to ensure that Windows is up to date. You can also run the [Windows Update Troubleshooter](#windows-update-troubleshooter) described above. + +Click **Start**, click power options, and then restart the computer. + +### Uninstall non-Microsoft antivirus software + +Use Windows Defender for protection during the upgrade. + +Verify compatibility information, and if desired re-install antivirus applications after the upgrade. If you plan to re-install the application after upgrading, be sure that you have the installation media and all required activation information before removing the program. + +To remove the application, go to **Control Panel\Programs\Programs and Features** and click the antivirus application, then click Uninstall. Choose **Yes** when you are asked to confirm program removal. + +For more information, see [Windows 7 - How to properly uninstall programs](https://support.microsoft.com/help/2601726) or [Repair or remove programs in Windows 10](https://support.microsoft.com/help/4028054/windows-repair-or-remove-programs-in-windows-10). + +### Uninstall non-essential software + +Outdated applications can cause problems with a Windows upgrade. Removing old or non-essential applications from the computer can therefore help. + +If you plan to reinstall the application later, be sure that you have the installation media and all required activation information before removing it. + +To remove programs, use the same steps as are provided [above](#uninstall-non-microsoft-antivirus-software) for uninstalling non-Microsoft antivirus software, but instead of removing the antivirus application repeat the steps for all your non-essential, unused, or out-of-date software. + +### Update firmware and drivers + +Updating firmware (such as the BIOS) and installing hardware drivers is a somewhat advanced task. Do not attempt to update BIOS if you aren't familiar with BIOS settings or are not sure how to restore the previous BIOS version if there are problems. Most BIOS updates are provided as a "flash" update. Your manufacturer might provide a tool to perform the update, or you might be required to enter the BIOS and update it manually. Be sure to save your working BIOS settings, since some updates can reset your configuration and make the computer fail to boot if (for example) a RAID configuration is changed. + +Most BIOS and other hardware updates can be obtained from a website maintained by your computer manufacturer. For example, Microsoft Surface device drivers can be obtained at: [Download the latest firmware and drivers for Surface devices](/surface/manage-surface-driver-and-firmware-updates). + +To obtain the proper firmware drivers, search for the most updated driver version provided by your computer manufacturer. Install these updates and reboot the computer after installation. Request assistance from the manufacturer if you have any questions. + +### Ensure that "Download and install updates" is selected + +When you begin a Windows Update, the setup process will ask you to **Get important updates**. Answer **Yes** if the computer you are updating is connected to the Internet. See the following example: + +![Get important updates.](../images/update.jpg) + +### Verify disk space + +You can see a list of requirements for Windows 10 at [Windows 10 Specifications & System Requirements](https://www.microsoft.com/windows/windows-10-specifications). One of the requirements is that enough hard drive space be available for the installation to take place. At least 16 GB of free space must be available on the system drive to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. + +To view how much hard drive space is available on your computer, open [File Explorer](https://support.microsoft.com/help/4026617/windows-windows-explorer-has-a-new-name). In Windows 7, this was called Windows Explorer. + +In File Explorer, click on **Computer** or **This PC** on the left, then look under **Hard Disk Drives** or under **Devices and drives**. If there are multiple drives listed, the system drive is the drive that includes a Microsoft Windows logo above the drive icon. + +The amount of space available on the system drive will be displayed under the drive. See the following example: + +![System drive.](../images/drive.png) + +In the previous example, there is 703 GB of available free space on the system drive (C:). + +To free up additional space on the system drive, begin by running Disk Cleanup. You can access Disk Cleanup by right-clicking the hard drive icon and then clicking Properties. See the following example: + +:::image type="content" alt-text="Disk cleanup." source="../images/cleanup.png"::: + +For instructions to run Disk Cleanup and other suggestions to free up hard drive space, see [Tips to free up drive space on your PC](https://support.microsoft.com/help/17421/windows-free-up-drive-space). + +When you run Disk Cleanup and enable the option to Clean up system files, you can remove previous Windows installations which can free a large amount of space. You should only do this if you do not plan to restore the old OS version. + +### Open an elevated command prompt + +> [!TIP] +> It is no longer necessary to open an elevated command prompt to run the [SetupDiag](setupdiag.md) tool. However, this is still the optimal way to run the tool. + +To launch an elevated command prompt, press the Windows key on your keyboard, type **cmd**, press Ctrl+Shift+Enter, and then click **Yes** to confirm the elevation prompt. Screenshots and other steps to open an elevated command prompt are [here](https://answers.microsoft.com/en-us/windows/forum/windows_7-security/command-prompt-admin-windows-7/6a188166-5e23-461f-b468-f325688ec8c7). + +Note: When you open an elevated command prompt, you will usually start in the **C:\WINDOWS\system32** directory. To run a program that you recently downloaded, you must change to the directory where the program is located. Alternatively, you can move or copy the program to a directory in your PATH variable. These directories are automatically searched. Type **echo %PATH%** to see the directories in your PATH variable. + +Another option is to use File Explorer to create a new folder under C: with a short name such as "new" then copy or move the programs you want to run (like SetupDiag) to this folder using File Explorer. When you open an elevated command prompt, change to this directory by typing "cd c:\new" and now you can run the programs in that folder. + +If you downloaded the SetupDiag.exe program to your computer, then copied it to the folder C:\new, and you opened an elevated command prompt then typed cd c:\new to change to this directory, you can just type setupdiag and press ENTER to run the program. This program will analyze the files on your computer to see why a Windows Upgrade failed and if the reason was a common one, it will report this reason. It will not fix the problem for you but knowing why the upgrade failed enables you to take steps to fix the problem. + +## Related topics + +[Windows 10 FAQ for IT professionals](../planning/windows-10-enterprise-faq-itpro.yml) +
[Windows 10 Enterprise system requirements](https://technet.microsoft.com/windows/dn798752.aspx) +
[Windows 10 Specifications](https://www.microsoft.com/windows/Windows-10-specifications) +
[Windows 10 IT pro forums](https://social.technet.microsoft.com/Forums/en-US/home?category=Windows10ITPro) +
[Fix Windows Update errors by using the DISM or System Update Readiness tool](/troubleshoot/windows-server/deployment/fix-windows-update-errors) diff --git a/windows/security/identity-protection/hello-for-business/hello-deployment-rdp-certs.md b/windows/security/identity-protection/hello-for-business/hello-deployment-rdp-certs.md index d0cc1cad93..50c96ed712 100644 --- a/windows/security/identity-protection/hello-for-business/hello-deployment-rdp-certs.md +++ b/windows/security/identity-protection/hello-for-business/hello-deployment-rdp-certs.md @@ -15,13 +15,14 @@ appliesto: - ✅ Windows 11 - ✅ Hybrid deployment - ✅ Key trust +- ✅ Cloud Kerberos trust --- -# Deploying Certificates to Key Trust Users to Enable RDP +# Deploy Certificates to Key Trust and Cloud Kerberos Trust Users to Enable RDP Windows Hello for Business supports using a certificate as the supplied credential when establishing a remote desktop connection to a server or other device. For certificate trust deployments, creation of this certificate occurs at container creation time. -This document discusses an approach for key trust deployments where authentication certificates can be deployed to an existing key trust user. +This document discusses an approach for key trust and cloud Kerberos trust deployments where authentication certificates can be deployed to an existing WHFB user. Three approaches are documented here: @@ -77,7 +78,7 @@ Three approaches are documented here: 1. Tick **Microsoft Software Key Storage Provider** 1. Set the Request hash to **SHA256** -1. On the **Security** tab, add the security group that you want to give **Enroll** access to. For example, if you want to give access to all users, select the **Authenticated** users group, and then select Enroll permissions for them . +1. On the **Security** tab, add the security group that you want to give **Enroll** access to. For example, if you want to give access to all users, select the **Authenticated** users group, and then select Enroll permissions for them. 1. Click **OK** to finalize your changes and create the new template. Your new template should now appear in the list of Certificate Templates. @@ -87,7 +88,7 @@ Three approaches are documented here: 1. Execute the following command: - certutil -dstemplate \ \> \.txt + `certutil -dstemplate \ \> \.txt` Replace \ with the Template name you took note of earlier in step 7. diff --git a/windows/security/identity-protection/hello-for-business/hello-errors-during-pin-creation.md b/windows/security/identity-protection/hello-for-business/hello-errors-during-pin-creation.md index 3a4f97b0d0..ec6b931e13 100644 --- a/windows/security/identity-protection/hello-for-business/hello-errors-during-pin-creation.md +++ b/windows/security/identity-protection/hello-for-business/hello-errors-during-pin-creation.md @@ -69,7 +69,7 @@ If the error occurs again, check the error code against the following table to s | 0x801C044D | Authorization token does not contain device ID. | Unjoin the device from Azure AD and rejoin. | | | Unable to obtain user token. | Sign out and then sign in again. Check network and credentials. | | 0x801C044E | Failed to receive user credentials input. | Sign out and then sign in again. | -| 0xC00000BB | Your PIN or this option is temporarily unavailable. | The destination domain controller doesn't support the login method. Most often the KDC service doesn't have the proper certificate to support the login. Another common cause can be the client can not verify the KDC certificate CRL. Use a different login method.| +| 0xC00000BB | Your PIN or this option is temporarily unavailable. | The destination domain controller doesn't support the login method. Most often the KDC service doesn't have the proper certificate to support the login. Another common cause can be the client cannot verify the KDC certificate CRL. Use a different login method.| ## Errors with unknown mitigation @@ -108,5 +108,5 @@ For errors listed in this table, contact Microsoft Support for assistance. - [Why a PIN is better than a password](hello-why-pin-is-better-than-password.md) - [Prepare people to use Windows Hello](hello-prepare-people-to-use.md) - [Windows Hello and password changes](hello-and-password-changes.md) -- [Event ID 300 - Windows Hello successfully created](hello-event-300.md) +- [Event ID 300 - Windows Hello successfully created](/troubleshoot/windows-client/user-profiles-and-logon/event-id-300-windows-hello-successfully-created-in-windows-10) - [Windows Hello biometrics in the enterprise](hello-biometrics-in-enterprise.md) diff --git a/windows/security/identity-protection/hello-for-business/hello-event-300.md b/windows/security/identity-protection/hello-for-business/hello-event-300.md index 8fa58bce19..b0418e21c0 100644 --- a/windows/security/identity-protection/hello-for-business/hello-event-300.md +++ b/windows/security/identity-protection/hello-for-business/hello-event-300.md @@ -41,5 +41,5 @@ This is a normal condition. No further action is required. - [Why a PIN is better than a password](hello-why-pin-is-better-than-password.md) - [Prepare people to use Windows Hello](hello-prepare-people-to-use.md) - [Windows Hello and password changes](hello-and-password-changes.md) -- [Windows Hello errors during PIN creation](hello-errors-during-pin-creation.md) +- [Windows Hello errors during PIN creation](/troubleshoot/windows-client/user-profiles-and-logon/windows-hello-errors-during-pin-creation-in-windows-10) - [Windows Hello biometrics in the enterprise](hello-biometrics-in-enterprise.md) diff --git a/windows/security/threat-protection/windows-security-configuration-framework/get-support-for-security-baselines.md b/windows/security/threat-protection/windows-security-configuration-framework/get-support-for-security-baselines.md index 1e396d55eb..0c2b1f1f9a 100644 --- a/windows/security/threat-protection/windows-security-configuration-framework/get-support-for-security-baselines.md +++ b/windows/security/threat-protection/windows-security-configuration-framework/get-support-for-security-baselines.md @@ -8,8 +8,8 @@ author: vinaypamnani-msft manager: aaroncz ms.collection: M365-security-compliance ms.topic: conceptual -ms.date: 02/14/2022 -ms.reviewer: +ms.date: 10/19/2022 +ms.reviewer: jmunck ms.technology: windows-sec --- @@ -55,7 +55,7 @@ No. SCM supported only SCAP 1.0, which wasn't updated as SCAP evolved. The new t | Name | Build | Baseline Release Date | Security Tools | | ---- | ----- | --------------------- | -------------- | | Windows 11 | [22H2](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/windows-11-version-22h2-security-baseline/ba-p/3632520)
| September 2022
|[SCT 1.0](https://www.microsoft.com/download/details.aspx?id=55319) | -| Windows 10 | [21H2](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-for-windows-10-version-21h2/ba-p/3042703)
[21H1](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-final-for-windows-10-version-21h1/ba-p/2362353)
[20H2](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-final-for-windows-10-and-windows-server/ba-p/1999393)
[1809](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-final-for-windows-10-v1809-and-windows-server/ba-p/701082)
[1607](/archive/blogs/secguide/security-baseline-for-windows-10-v1607-anniversary-edition-and-windows-server-2016)
[1507](/archive/blogs/secguide/security-baseline-for-windows-10-v1507-build-10240-th1-ltsb-update)| December 2021
May 2021
December 2020
October 2018
October 2016
January 2016 |[SCT 1.0](https://www.microsoft.com/download/details.aspx?id=55319) | +| Windows 10 | [22H2](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/windows-10-version-22h2-security-baseline/ba-p/3655724)
[21H2](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-for-windows-10-version-21h2/ba-p/3042703)
[21H1](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-final-for-windows-10-version-21h1/ba-p/2362353)
[20H2](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-final-for-windows-10-and-windows-server/ba-p/1999393)
[1809](https://techcommunity.microsoft.com/t5/microsoft-security-baselines/security-baseline-final-for-windows-10-v1809-and-windows-server/ba-p/701082)
[1607](/archive/blogs/secguide/security-baseline-for-windows-10-v1607-anniversary-edition-and-windows-server-2016)
[1507](/archive/blogs/secguide/security-baseline-for-windows-10-v1507-build-10240-th1-ltsb-update)| October 2022
December 2021
May 2021
December 2020
October 2018
October 2016
January 2016 |[SCT 1.0](https://www.microsoft.com/download/details.aspx?id=55319) | Windows 8.1 |[9600 (April Update)](/archive/blogs/secguide/security-baselines-for-windows-8-1-windows-server-2012-r2-and-internet-explorer-11-final)| October 2013| [SCM 4.0](/previous-versions/tn-archive/cc936627(v=technet.10)) |
diff --git a/windows/security/threat-protection/windows-security-configuration-framework/security-compliance-toolkit-10.md b/windows/security/threat-protection/windows-security-configuration-framework/security-compliance-toolkit-10.md index 3fb82ea906..e2ece168e1 100644 --- a/windows/security/threat-protection/windows-security-configuration-framework/security-compliance-toolkit-10.md +++ b/windows/security/threat-protection/windows-security-configuration-framework/security-compliance-toolkit-10.md @@ -28,6 +28,7 @@ The Security Compliance Toolkit consists of: - Windows 11, version 22H2 - Windows 11, version 21H2 - Windows 10 security baselines + - Windows 10, version 22H2 - Windows 10, version 21H2 - Windows 10, version 21H1 - Windows 10, version 20H2