Merge remote-tracking branch 'upstream/master' into surface-2s-update-vjokai
John Kaiser
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@ -128,51 +128,67 @@ For the specified boot order to take effect, you must set the **Enable Alternate
|
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|
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You can also turn on and off IPv6 support for PXE with the **Enable IPv6 for PXE Network Boot** option, for example when performing a Windows deployment using PXE where the PXE server is configured for IPv4 only.
|
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|
||||
## About
|
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|
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The **About** page displays regulatory information, such as compliance with FCC rules, as shown in Figure 7.
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|
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|
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*Figure 7. Regulatory information displayed on the About page*
|
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|
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## Exit
|
||||
|
||||
Use the **Restart Now** button on the **Exit** page to exit UEFI settings, as shown in Figure 8.
|
||||
Use the **Restart Now** button on the **Exit** page to exit UEFI settings, as shown in Figure 7.
|
||||
|
||||
|
||||
|
||||
|
||||
*Figure 8. Click Restart Now to exit Surface UEFI and restart the device*
|
||||
*Figure 7. Click Restart Now to exit Surface UEFI and restart the device*
|
||||
|
||||
## Surface UEFI boot screens
|
||||
|
||||
When you update Surface device firmware, by using either Windows Update or manual installation, the updates are not applied immediately to the device, but instead during the next reboot cycle. You can find out more about the Surface firmware update process in [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates). The progress of the firmware update is displayed on a screen with progress bars of differing colors to indicate the firmware for each component. Each component’s progress bar is shown in Figures 9 through 13.
|
||||
When you update Surface device firmware, by using either Windows Update or manual installation, the updates are not applied immediately to the device, but instead during the next reboot cycle. You can find out more about the Surface firmware update process in [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates). The progress of the firmware update is displayed on a screen with progress bars of differing colors to indicate the firmware for each component. Each component’s progress bar is shown in Figures 8 through 17.
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*Figure 9. The Surface UEFI firmware update displays a blue progress bar*
|
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*Figure 8. The Surface UEFI firmware update displays a blue progress bar*
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|
||||
|
||||
|
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|
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*Figure 10. The System Embedded Controller firmware update displays a green progress bar*
|
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*Figure 9. The System Embedded Controller firmware update displays a green progress bar*
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|
||||
|
||||
|
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|
||||
*Figure 11. The SAM Controller firmware update displays an orange progress bar*
|
||||
*Figure 10. The SAM Controller firmware update displays an orange progress bar*
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||||
|
||||
|
||||
|
||||
|
||||
*Figure 12. The Intel Management Engine firmware update displays a red progress bar*
|
||||
*Figure 11. The Intel Management Engine firmware update displays a red progress bar*
|
||||
|
||||
|
||||
|
||||
*Figure 12. The Surface touch firmware update displays a gray progress bar*
|
||||
|
||||
|
||||
|
||||
*Figure 13. The Surface KIP firmware update displays a light green progress bar*
|
||||
|
||||
|
||||
|
||||
*Figure 14. The Surface ISH firmware update displays a light pink progress bar*
|
||||
|
||||
|
||||
|
||||
*Figure 15. The Surface Trackpad firmware update displays a pink progress bar*
|
||||
|
||||
|
||||
|
||||
*Figure 16. The Surface TCON firmware update displays a light gray progress bar*
|
||||
|
||||
|
||||
|
||||
|
||||
*Figure 17. The Surface TPM firmware update displays a purple progress bar*
|
||||
|
||||
|
||||
|
||||
*Figure 13. The Surface touch firmware update displays a gray progress bar*
|
||||
>[!NOTE]
|
||||
>An additional warning message that indicates Secure Boot is disabled is displayed, as shown in Figure 14.
|
||||
>An additional warning message that indicates Secure Boot is disabled is displayed, as shown in Figure 18.
|
||||
|
||||
|
||||
|
||||
|
||||
*Figure 14. Surface boot screen that indicates Secure Boot has been disabled in Surface UEFI settings*
|
||||
*Figure 18. Surface boot screen that indicates Secure Boot has been disabled in Surface UEFI settings*
|
||||
|
||||
## Related topics
|
||||
|
||||
|
||||
@ -12,7 +12,7 @@ ms.pagetype: surfacehub
|
||||
author: dansimp
|
||||
ms.author: dansimp
|
||||
ms.topic: article
|
||||
ms.date: 09/08/2017
|
||||
ms.date: 09/26/2019
|
||||
ms.localizationpriority: medium
|
||||
---
|
||||
|
||||
@ -25,43 +25,54 @@ These are the top Microsoft Support solutions for common issues experienced when
|
||||
|
||||
## Screen cracked or scratched issues
|
||||
|
||||
- [Contact Microsoft Support](https://support.microsoft.com/en-us/supportforbusiness/productselection)
|
||||
- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection)
|
||||
|
||||
## Surface Power or battery Issues
|
||||
|
||||
- [How to Charge Surface(Surface PSU information)](https://support.microsoft.com/help/4023496)
|
||||
|
||||
- [Surface battery won’t charge or Surface won’t run on battery](https://support.microsoft.com/help/4023536)
|
||||
|
||||
- [Surface won’t turn on or wake from sleep](https://support.microsoft.com/help/4023537)
|
||||
|
||||
- [Maximize your Surface battery life](https://support.microsoft.com/help/4483194)
|
||||
|
||||
## Device cover or keyboard issues
|
||||
|
||||
- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards)
|
||||
- [Troubleshoot problems with Surface Keyboard, Surface Ergonomic Keyboard, and Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/surface-keyboard-troubleshooting)
|
||||
- [Set up Microsoft Modern Keyboard with Fingerprint ID](https://www.microsoft.com/surface/support/touch-mouse-and-search/microsoft-modern-keyboard-fingerprintid-set-up)
|
||||
- [Enabling Surface Laptop keyboard during MDT deployment](https://blogs.technet.microsoft.com/askcore/2017/08/18/enabling-surface-laptop-keyboard-during-mdt-deployment/)
|
||||
|
||||
|
||||
## Device won't wake from sleep or hibernation issues
|
||||
## Surface Dock Issues
|
||||
|
||||
- [Surface won’t turn on or wake from sleep](https://www.microsoft.com/surface/support/warranty-service-and-recovery/surface-wont-turn-on-or-wake-from-sleep?os=windows-10&=undefined)
|
||||
- [Surface Pro 4 or Surface Book doesn't hibernate in Windows 10](https://support.microsoft.com/help/3122682)
|
||||
- [Surface Pro 3 doesn't hibernate after four hours in connected standby](https://support.microsoft.com/help/2998588/surface-pro-3-doesn-t-hibernate-after-four-hours-in-connected-standby)
|
||||
- [Surface Pro 3 Hibernation Doesn’t Occur on Enterprise Install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
|
||||
- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations)
|
||||
|
||||
- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496)
|
||||
|
||||
## Other common issues
|
||||
- [Microsoft Surface Dock Updater](https://docs.microsoft.com/surface/surface-dock-updater)
|
||||
|
||||
- [Trouble installing Surface updates](https://www.microsoft.com/surface/support/performance-and-maintenance/troubleshoot-updates?os=windows-10&=undefined)
|
||||
- [Troubleshooting common Surface Pro 3 issues post-deployment](http://blogs.technet.com/b/askcore/archive/2015/03/19/troubleshooting-common-surface-pro-3-issues-post-deployment.aspx)
|
||||
- [Surface Pro 3 hibernation doesn't occur on enterprise install](https://blogs.technet.microsoft.com/askcore/2014/11/05/surface-pro-3-hibernation-doesnt-occur-on-enterprise-install/)
|
||||
- [Reusing the same NIC for multiple PXE initiated deployments in System Center Configuration Manger OSD](https://blogs.technet.microsoft.com/system_center_configuration_manager_operating_system_deployment_support_blog/2015/08/27/reusing-the-same-nic-for-multiple-pxe-initiated-deployments-in-system-center-configuration-manger-osd)
|
||||
- [Troubleshoot docking stations for Surface Pro and Surface 3](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-docking-station?os=windows-8.1-update-1&=undefined)
|
||||
- [What to do if Surface is running slower](https://www.microsoft.com/surface/support/performance-and-maintenance/what-to-do-if-surface-is-running-slower?os=windows-10&=undefined)
|
||||
## Surface Drivers and Firmware
|
||||
|
||||
- [Surface Update History](https://support.microsoft.com/help/4036283)
|
||||
|
||||
- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482)
|
||||
|
||||
- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices)
|
||||
|
||||
|
||||
- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates)
|
||||
|
||||
- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906)
|
||||
|
||||
|
||||
## Deployment Issues
|
||||
|
||||
- [DISK0 not found when you deploy Windows on Surface Pro Model 1796 or Surface Laptop](https://support.microsoft.com/help/4046108)
|
||||
|
||||
- [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105)
|
||||
|
||||
- [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference)
|
||||
|
||||
## Reset device
|
||||
|
||||
- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512)
|
||||
|
||||
- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508)
|
||||
|
||||
- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)
|
||||
|
||||