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Update troubleshoot-live-response.md
Adding notes to service dependency to help customers self-resolve common issues with live response
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@ -52,5 +52,14 @@ If while trying to take an action during a live response session, you encounter
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4. Navigate to your TEMP folder.
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5. Run the action you wanted to take on the copied file.
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## Slow live response sessions or delays during initial connections
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Live response is leveraging MDATP sensor registration with WNS service in Windows.
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If you are having connectivity issues with live response, please confirm the following:
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1. notify.windows.com is not blocked in your environment.
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2. WpnService (Windows Push Notifications System Service) is not disabled.
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Please refer to the articles below to fully understand the WpnService service behavior and requirements:
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https://docs.microsoft.com/en-us/windows/uwp/design/shell/tiles-and-notifications/windows-push-notification-services--wns--overview
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https://docs.microsoft.com/en-us/windows/uwp/design/shell/tiles-and-notifications/firewall-allowlist-config
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'Microsoft Push Notifications Service (MPNS) Public IP ranges' - https://www.microsoft.com/en-us/download/details.aspx?id=44535
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