diff --git a/windows/security/threat-protection/windows-defender-atp/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md b/windows/security/threat-protection/windows-defender-atp/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md index 3ac3680d5b..59b5870f46 100644 --- a/windows/security/threat-protection/windows-defender-atp/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md +++ b/windows/security/threat-protection/windows-defender-atp/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md @@ -94,7 +94,7 @@ If none of the event logs and troubleshooting steps work, download the Local scr Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps :---|:---|:---|:---|:--- -0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding
Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields.

**Troubleshooting steps:**
Check the event IDs in the [View agent onboarding errors in the machine event log](#view-agent-onboarding-errors-in-the-endpoint-event-log) section.

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/library/windows/hardware/mt632120%28v=vs.85%29.aspx). +0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding
Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields.

**Troubleshooting steps:**
Check the event IDs in the [View agent onboarding errors in the machine event log](##view-agent-onboarding-errors-in-the-machine-event-log) section.

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/library/windows/hardware/mt632120%28v=vs.85%29.aspx). | | | | Onboarding
Offboarding
SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it.

**Troubleshooting steps:** Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```

If it doesn't exist, open an elevated command and add the key. | | | | SenseIsRunning
OnboardingState
OrgId | **Possible cause:** An attempt to remediate by read-only property. Onboarding has failed.

**Troubleshooting steps:** Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues).

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/library/windows/hardware/mt632120%28v=vs.85%29.aspx). || | | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, Education, and Professional.
Server is not supported. @@ -126,7 +126,7 @@ ID | Severity | Event description | Troubleshooting steps ## Troubleshoot onboarding issues on the machine If the deployment tools used does not indicate an error in the onboarding process, but machines are still not appearing in the machines list in an hour, go through the following verification topics to check if an error occurred with the Windows Defender ATP agent: -- [View agent onboarding errors in the machine event log](#view-agent-onboarding-errors-in-the-endpoint-event-log) +- [View agent onboarding errors in the machine event log](##view-agent-onboarding-errors-in-the-machine-event-log) - [Ensure the diagnostic data service is enabled](#ensure-the-diagnostics-service-is-enabled) - [Ensure the service is set to start](#ensure-the-service-is-set-to-start) - [Ensure the machine has an Internet connection](#ensure-the-endpoint-has-an-internet-connection)