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Update hello-faq.yml
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- question: When is Windows Hello biometrics database file created? How is a user enrolled into Windows Hello face or fingerprint authentication?
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- question: When is Windows Hello biometrics database file created? How is a user enrolled into Windows Hello face or fingerprint authentication?
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Windows Hello biometrics template database file is created on the device only when a user is enrolled into Windows Hello biometrics-based authentication. Your workplace or IT administrator may have turned certain authentication functionality, but it is always your choice if you want to use WH/WHfB or an alternative method (e.g. pin). Users can check their current enrollment into Windows Hello biometrics by going to sign-in options on their device. Go to Start > Settings > Accounts > Sign-in options. Or just click on Go to Sign-in options. To enroll into Windows Hello, user can go to **Start** > **Settings** > **Accounts** > **Sign-in** options, select the Windows Hello method that they want to set up, and then select Set up. If you don't see Windows Hello in Sign-in options, then it may not be available for your device or blocked by admin via policy. Admins can by policy request users to enroll into WHFB during autopilot or during initial setup of the device. Admins can disallow users to enroll into biometrics via Windows hello for business policy configurations. However, when allowed via policy configurations, enrollment into Windows hello biometrics is always optional for users.
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Windows Hello biometrics template database file is created on the device only when a user is enrolled into Windows Hello biometrics-based authentication. Your workplace or IT administrator may have turned certain authentication functionality, however, it is always your choice if you want to use WH/WHfB or an alternative method (e.g. pin). Users can check their current enrollment into Windows Hello biometrics by going to sign-in options on their device. Go to **Start** > **Settings** > **Accounts** > **Sign-in** options. Or just click on Go to Sign-in options. To enroll into Windows Hello, user can go to **Start** > **Settings** > **Accounts** > **Sign-in** options, select the Windows Hello method that they want to set up, and then select **Set up**. If you don't see Windows Hello in Sign-in options, then it may not be available for your device or blocked by admin via policy. Admins can by policy request users to enroll into WHFB during autopilot or during initial setup of the device. Admins can disallow users to enroll into biometrics via Windows hello for business policy configurations. However, when allowed via policy configurations, enrollment into Windows Hello biometrics is always optional for users.
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- question: When is Windows Hello biometrics database file deleted? How can a user be unenrolled from Windows Hello face or fingerprint authentication?
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To remove Windows Hello and any associated biometric identification data from the device, user can go to Start > Settings > Accounts > Sign-in options. Select the Windows Hello biometrics authentication method you want to remove, and then select Remove. This will unenroll the user from Windows Hello biometrics auth and will also delete the associated biometrics template database file. For more details see Windows sign-in options and account protection (microsoft.com).
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- question: What about any diagnostic data coming out when WHFB is enabled?
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To help us keep things working properly, to help detect and prevent fraud, and to continue improving Windows Hello, we collect diagnostic data about how people use Windows Hello. For example, data about whether people sign in with their face, iris, fingerprint, or PIN; the number of times they use it; and whether it works or not is all valuable information that helps us build a better product. The data is pseudonymized, does not include biometric information, and is encrypted before it is transmitted to Microsoft. You can choose to stop sending diagnostic data to Microsoft at any time. Learn more about https://support.microsoft.com/en-us/windows/diagnostics-feedback-and-privacy-in-windows-28808a2b-a31b-dd73-dcd3-4559a5199319.
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- question: What are the biometric requirements for Windows Hello for Business?
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- question: What are the biometric requirements for Windows Hello for Business?
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Read [Windows Hello biometric requirements](/windows-hardware/design/device-experiences/windows-hello-biometric-requirements) for more information.
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Read [Windows Hello biometric requirements](/windows-hardware/design/device-experiences/windows-hello-biometric-requirements) for more information.
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