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Merge pull request #2976 from MatthewMWR/patch-4

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clarify that "Performing Assessment" is equivalent to devices missing
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Liza Poggemeyer 2019-03-20 12:06:16 -07:00 committed by GitHub
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windows/deployment/update/windows-analytics-FAQ-troubleshooting.md
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@ -78,7 +78,7 @@ If you have deployed images that have not been generalized, then many of them mi
[![Device Reliability tile showing device count highlighted](images/device-reliability-device-count.png)](images/device-reliability-device-count.png) [![Device Reliability tile showing device count highlighted](images/device-reliability-device-count.png)](images/device-reliability-device-count.png)
If you have devices that appear in other solutions, but not Device Health, follow these steps to investigate the issue: If you have devices that appear in other solutions, but not Device Health (the Device Health overview tile shows "Performing Assessment" or the device count is lower than expected), follow these steps to investigate the issue:
1. Using the Azure portal, remove the Device Health (appears as DeviceHealthProd on some pages) solution from your Log Analytics workspace. After completing this, add the Device Health solution to you workspace again. 1. Using the Azure portal, remove the Device Health (appears as DeviceHealthProd on some pages) solution from your Log Analytics workspace. After completing this, add the Device Health solution to you workspace again.
2. Confirm that the devices are running Windows 10. 2. Confirm that the devices are running Windows 10.
3. Verify that the Commercial ID is present in the device's registry. For details see [https://gpsearch.azurewebsites.net/#13551](https://gpsearch.azurewebsites.net/#13551). 3. Verify that the Commercial ID is present in the device's registry. For details see [https://gpsearch.azurewebsites.net/#13551](https://gpsearch.azurewebsites.net/#13551).