diff --git a/devices/hololens/hololens-recovery.md b/devices/hololens/hololens-recovery.md index 42c5c64363..b2e0d48bc7 100644 --- a/devices/hololens/hololens-recovery.md +++ b/devices/hololens/hololens-recovery.md @@ -106,6 +106,14 @@ The Advanced Recovery Companion is a new app in Microsoft Store restore the oper 5. On the **Device info** page, select **Install software** to install the default package. (If you have a Full Flash Update (FFU) image that you want to install instead, select **Manual package selection**.) 6. Software installation will begin. Do not use the device or disconnect the cable during installation. When you see the **Installation finished** page, you can disconnect and use your device. +>[!TIP] +>In the event that a HoloLens 2 gets into a state where Advanced Recovery Companion cannot recognize the device, and it does not boot, try forcing the device into Flashing Mode and recovering it with Advanced Recovery Companion: + +1. Connect the HoloLens 2 to a PC with Advanced Recovery Companion installed. +1. Press and hold the **Volume Up and Power buttons** until the device reboots. Release the Power button, but continue to hold the Volume Up button until the third LED is lit. It will the the only lit LED. + 1. The device should be visible in **Device Manager** as a **Microsoft HoloLens Recovery** device: +1. Launch Advanced Recovery Companion, and follow the on-screen prompts to reflash the OS to the HoloLens 2. + ### HoloLens (1st gen) If necessary, you can install a completely new operating system on your HoloLens (1st gen) with the Windows Device Recovery Tool.