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@ -19,7 +19,7 @@ ms.custom: bitlocker
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# BitLocker cannot encrypt a drive: known TPM issues
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This article describes common issues that affect the trusted platform module (TPM) and that may prevent BitLocker from encrypting a drive. This article also provides guidance to address these issues.
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This article describes common issues that affect the Trusted Platform Module (TPM) that might prevent BitLocker from encrypting a drive. This article also provides guidance to address these issues.
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> [!NOTE]
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> If you have determined that your BitLocker issue does not involve the TPM, see [BitLocker cannot encrypt a drive: known issues](ts-bitlocker-cannot-encrypt-issues.md).
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@ -41,8 +41,7 @@ To resolve this issue, follow these steps:
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```ps
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$Tpm = Get-WmiObject -class Win32_Tpm -namespace "root\CIMv2\Security\MicrosoftTpm" $ConfirmationStatus = $Tpm.GetPhysicalPresenceConfirmationStatus(22).ConfirmationStatus if($ConfirmationStatus -ne 4) {$Tpm.SetPhysicalPresenceRequest(22)}
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```
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2. Restart the computer. If you are prompted at the restart screen, press F12 to agree.
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2. Restart the computer. If you are prompted at the restart screen, press F12 to agree.8
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3. Retry starting BitLocker drive encryption.
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## You cannot prepare the TPM, and you see "The TPM is defending against dictionary attacks and is in a time-out period"
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@ -58,7 +57,7 @@ The TPM is locked out.
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To resolve this issue, disable and re-enable the TPM. To do this, follow these steps:
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1. Restart the device, and change the BIOS configuration to disable the TPM.
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2. Restart the device again, and return to the TPM management console. You should receive a message that resembles the following:
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2. Restart the device again, and return to the TPM management console. Following message is displayed:
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> Compatible Trusted Platform Module (TPM) cannot be found on this computer. Verify that this computer has 1.2 TPM and it is turned on in the BIOS.
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3. Restart the device, and change the BIOS configuration to enable the TPM.
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@ -94,7 +93,7 @@ To verify that you have correctly identified this issue, use one of the followin
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In this command, *ComputerName* is the name of the affected computer.
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1. To resolve the issue, use a tool such as dsacls.exe to make sure that the access control list of msTPM-TPMInformationForComputer grants both Read and Write permissions to NTAUTHORITY/SELF.
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1. To resolve the issue, use a tool such as dsacls.exe to ensure that the access control list of msTPM-TPMInformationForComputer grants both Read and Write permissions to NTAUTHORITY/SELF.
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## Cannot prepare the TPM, error 0x80072030: "There is no such object on the server"
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@ -108,16 +107,16 @@ You have confirmed that the **ms-TPM-OwnerInformation** and **msTPM-TpmInformati
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### Cause
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The domain and forest functional level of the environment may still be set to Windows 2008 R2. Additionally, the permissions in AD DS may not be correctly set.
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The domain and forest functional level of the environment may still be set to Windows 2008 R2. Additionally, the permissions in AD DS might not be correctly set.
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### Resolution
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To resolve this issue, follow these steps:
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1. Upgrade the functional level of the domain and forest to Windows Server 2012 R2.
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1. Download [Add-TPMSelfWriteACE.vbs](https://go.microsoft.com/fwlink/p/?LinkId=167133).
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1. In the script, modify the value of **strPathToDomain** to your domain name.
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1. Open an elevated PowerShell window, and run the following command:
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2. Download [Add-TPMSelfWriteACE.vbs](https://go.microsoft.com/fwlink/p/?LinkId=167133).
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3. In the script, modify the value of **strPathToDomain** to your domain name.
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4. Open an elevated PowerShell window, and run the following command:
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```ps
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cscript <Path>Add-TPMSelfWriteACE.vbs
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