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Merge pull request #1125 from MicrosoftDocs/autopilot

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Autopilot known issue update
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Rebecca Agiewich 2019-09-17 10:17:31 -07:00 committed by GitHub
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windows/deployment/windows-autopilot/known-issues.md
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@ -9,7 +9,8 @@ ms.mktglfcycl: deploy
ms.localizationpriority: medium
ms.sitesec: library
ms.pagetype: deploy
audience: itpro author: greg-lindsay
audience: itpro
author: greg-lindsay
ms.author: greglin
ms.collection: M365-modern-desktop
ms.topic: article
@ -24,6 +25,20 @@ ms.topic: article
<table>
<th>Issue<th>More information
<tr><td>The following known issue will be resolved by installing the KB4517211 update, due to be released in late September 2019:
- TPM attestation fails on Windows 10 1903 due to missing AKI extension in EK certificate. (An additional validation added in Windows 10 1903 to check that the TPM EK certs had the proper attributes according to the TCG specifications uncovered that a number of them don’t, so that validation will be removed).
<td>Download and install the KB4517211 update</a>. <br><br>This update is currently pending release.
<tr><td>The following known issues are resolved by installing the August 30, 2019 KB4512941 update (OS Build 18362.329):
- Windows Autopilot for existing devices feature does not properly suppress “Activities” page during OOBE. (Because of this, you’ll see that extra page during OOBE).
- TPM attestation state is not cleared by sysprep /generalize, causing TPM attestation failure during later OOBE flow. (This isn’t a particularly common issue, but you could run into it while testing if you are running sysprep /generalize and then rebooting or reimaging the device to go back through an Autopilot white glove or self-deploying scenario).
- TPM attestation may fail if the device has a valid AIK cert but no EK cert. (This is related to the previous item).
- If TPM attestation fails during the Windows Autopilot white glove process, the landing page appears to be hung. (Basically, the white glove landing page, where you click “Provision” to start the white glove process, isn’t reporting errors properly).
- TPM attestation fails on newer Infineon TPMs (firmware version > 7.69). (Prior to this fix, only a specific list of firmware versions was accepted).
- Device naming templates may truncate the computer name at 14 characters instead of 15.
- Assigned Access policies cause a reboot which can interfere with the configuration of single-app kiosk devices.
<td>Download and install the <a href="https://support.microsoft.com/help/4512941">KB4512941 update</a>. <br><br>See the section: <b>How to get this update</b> for information on specific release channels you can use to obtain the update.
<tr><td>The following known issues are resolved by installing the July 26, 2019 KB4505903 update (OS Build 18362.267):
- Windows Autopilot white glove does not work for a non-English OS and you see a red screen that says "Success."
@ -32,6 +47,7 @@ ms.topic: article
- You are unable to install UWP apps from the Microsoft Store, causing failures during Windows Autopilot. If you are deploying Company Portal as a blocking app during Windows Autopilot ESP, you’ve probably seen this error.
- A user is not granted administrator rights in the Windows Autopilot user-driven Hybrid Azure AD join scenario. This is another non-English OS issue.
<td>Download and install the <a href="https://support.microsoft.com/help/4505903">KB4505903 update</a>. <br><br>See the section: <b>How to get this update</b> for information on specific release channels you can use to obtain the update.
<tr><td>White glove gives a red screen and the <b>Microsoft-Windows-User Device Registration/Admin</b> event log displays <b>HResult error code 0x801C03F3</b><td>This can happen if Azure AD can’t find an AAD device object for the device that you are trying to deploy. This will occur if you manually delete the object. To fix it, remove the device from AAD, Intune, and Autopilot, then re-register it with Autopilot, which will recreate the AAD device object.<br>
<br>To obtain troubleshooting logs use: <b>Mdmdiagnosticstool.exe -area Autopilot;TPM -cab c:\autopilot.cab</b>
<tr><td>White glove gives a red screen<td>White glove is not supported on a VM.