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windows/deployment/do/mcc-isp-support.md
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---
title: Support and troubleshooting
manager: dougeby
description: Troubleshooting Issues for Microsoft Connected Cache for ISP
description: Troubleshooting issues for Microsoft Connected Cache for ISP
keywords: updates, downloads, network, bandwidth
ms.prod: w10
ms.mktglfcycl: deploy
audience: itpro
author: nidos
ms.localizationpriority: medium
ms.author: nidos
ms.collection: M365-modern-desktop
ms.topic: article
ms.topic: reference
---
# Support and troubleshooting
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- Windows 10
- Windows 11
This article provides information on how to troubleshoot common issues with Microsoft Connected Cache for ISPs.
## Sign up errors
### Cannot verify account
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### Invalid verification code
During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If expired, you'll need to request a new verification code to complete the sign-up.
During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.
## Cache Node Errors