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windows/deployment/do/mcc-isp-support.md
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--- ---
title: Support and troubleshooting title: Support and troubleshooting
manager: dougeby manager: dougeby
description: Troubleshooting Issues for Microsoft Connected Cache for ISP description: Troubleshooting issues for Microsoft Connected Cache for ISP
keywords: updates, downloads, network, bandwidth keywords: updates, downloads, network, bandwidth
ms.prod: w10 ms.prod: w10
ms.mktglfcycl: deploy
audience: itpro audience: itpro
author: nidos author: nidos
ms.localizationpriority: medium ms.localizationpriority: medium
ms.author: nidos ms.author: nidos
ms.collection: M365-modern-desktop ms.collection: M365-modern-desktop
ms.topic: article ms.topic: reference
--- ---
# Support and troubleshooting # Support and troubleshooting
@ -20,6 +19,7 @@ ms.topic: article
- Windows 10 - Windows 10
- Windows 11 - Windows 11
This article provides information on how to troubleshoot common issues with Microsoft Connected Cache for ISPs.
## Sign up errors ## Sign up errors
### Cannot verify account ### Cannot verify account
@ -28,7 +28,7 @@ During sign-up, we verify the information you provide against what is present in
### Invalid verification code ### Invalid verification code
During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If expired, you'll need to request a new verification code to complete the sign-up. During sign-up, a verification code is sent to your NOC email address present in [Peering DB](https://www.peeringdb.com/). This code expires in 24 hours. If it's expired, you'll need to request a new verification code to complete the sign-up.
## Cache Node Errors ## Cache Node Errors

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windows/deployment/do/mcc-isp-vm-performance.md
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--- ---
title: Enhancing VM performance title: Enhancing VM performance
manager: dougeby manager: dougeby
description: How to enhance performance on a VM description: How to enhance performance on a virtual machine used with Microsoft Connected Cache for ISPs
keywords: updates, downloads, network, bandwidth keywords: updates, downloads, network, bandwidth
ms.prod: w10 ms.prod: w10
ms.mktglfcycl: deploy ms.mktglfcycl: deploy
@ -10,19 +10,19 @@ author: amyzhou
ms.localizationpriority: medium ms.localizationpriority: medium
ms.author: amyzhou ms.author: amyzhou
ms.collection: M365-modern-desktop ms.collection: M365-modern-desktop
ms.topic: article ms.topic: reference
--- ---
# Enhancing VM performance # Enhancing virtual machine performance
In virtual environments, the cache server egress peaks at around 1.1 Gbps. If you want to maximize the egress in virtual environments, it's critical to change the following two settings: In virtual environments, the cache server egress peaks at around 1.1 Gbps. If you want to maximize the egress in virtual environments, it's critical to change the following two settings:
1. Enable **SR-IOV** in the following three locations: 1. Enable **Single Root I/O Virtualization (SR-IOV)** in the following three locations:
- The BIOS of the MCC VM - The BIOS of the MCC virtual machine
- The MCC VM's network card properties - The network card properties of the MCC virtual machine
- The hypervisor for the MCC VM - The hypervisor for the MCC virtual machine
Microsoft has found these settings to double egress when using a Microsoft Hyper-V deployment. Microsoft has found these settings to double egress when using a Microsoft Hyper-V deployment.
2. Enable "high performance" in the BIOS instead of energy savings. Microsoft has found this setting to also nearly double egress in a Microsoft Hyper-V deployment. 2. Enable "high performance" in the BIOS instead of energy savings. Microsoft has found this setting to also nearly double egress in a Microsoft Hyper-V deployment.