From 239c7dd80dffcf7306871ec753f1e39c7424858d Mon Sep 17 00:00:00 2001 From: Trudy Hakala Date: Mon, 20 Jun 2016 15:44:57 -0700 Subject: [PATCH 1/3] replacing status codes with hex codes --- .../surface-hub/troubleshoot-surface-hub.md | 67 +++++++++---------- 1 file changed, 30 insertions(+), 37 deletions(-) diff --git a/devices/surface-hub/troubleshoot-surface-hub.md b/devices/surface-hub/troubleshoot-surface-hub.md index 3e1e8126c3..af69ce45d7 100644 --- a/devices/surface-hub/troubleshoot-surface-hub.md +++ b/devices/surface-hub/troubleshoot-surface-hub.md @@ -456,7 +456,7 @@ This section lists status codes, mapping, user messages, and actions an admin ca -Status Code +Hex Code Mapping User-Friendly Message Action admin should take @@ -464,149 +464,148 @@ This section lists status codes, mapping, user messages, and actions an admin ca -

-2063532030

+

0x85010002

E_HTTP_DENIED

The password must be updated.

Update the password.

-

-2147012867

+

0x80072EFD

WININET_E_CANNOT_CONNECT

Can’t connect to the server right now. Wait a while and try again, or check the account settings.

Verify that the server name is correct and reachable. Verify that the device is connected to the network.

-

-2046817239

+

0x86000C29

E_NEXUS_STATUS_DEVICE_NOTPROVISIONED (policies don’t match)

-

The account is configured with policies not compatible with Surface Hub

-. +

The account is configured with policies not compatible with Surface Hub.

Disable the PasswordEnabled policy for this account.

We have a bug were we may surface policy errors if the account doesn’t receive any server notifications within the policy refresh interval.

-

-2046817204

+

0x86000C4C

E_NEXUS_STATUS_MAXIMUMDEVICESREACHED

The account has too many device partnerships.

Delete one or more partnerships on the server.

-

-2046817270

+

0x86000C0A

E_NEXUS_STATUS_SERVERERROR_RETRYLATER

Can’t connect to the server right now.

Wait until the server comes back online. If the issue persists, re-provision the account.

-

-2063269885

+

0x85050003

E_CREDENTIALS_EXPIRED (Credentials have expired and need to be updated)

The password must be updated.

Update the password.

-

-2063269875

+

0x8505000D

E_AIRSYNC_RESET_RETRY

Can’t connect to the server right now. Wait a while or check the account’s settings.

This is normally a transient error but if the issue persists check the number of devices associated with the account and delete some of them if the number is large.

-

-2046817258

+

0x86000C16

E_NEXUS_STATUS_USER_HASNOMAILBOX

The mailbox was migrated to a different server.

You should never see this error. If the issue persists, re-provision the account.

-

-2063532028

+

0x85010004

E_HTTP_FORBIDDEN

Can’t connect to the server right now. Wait a while and try again, or check the account’s settings.

Verify the server name to make sure it is correct. If the account is using cert based authentication make sure the certificate is still valid and update it if not.

-

-2063400920

+

0x85030028

E_ACTIVESYNC_PASSWORD_OR_GETCERT

The account’s password or client certificate are missing or invalid.

Update the password and/or deploy the client certificate.

-

-2046817238

+

0x86000C2A

E_NEXUS_STATUS_DEVICE_POLICYREFRESH

The account is configured with policies not compatible with Surface Hub.

Disable the PasswordEnabled policy for this account.

-

-2063269886

+

0x85050002

E_CREDENTIALS_UNAVAILABLE

The password must be updated.

Update the password.

-

-2147012894

+

0x80072EE2

WININET_E_TIMEOUT

The network doesn’t support the minimum idle timeout required to receive server notification, or the server is offline.

Verify that the server is running. Verify the NAT settings.

-

-2063589372

+

0x85002004

E_FAIL_ABORT

This error is used to interrupt the hanging sync, and will not be exposed to users. It will be shown in the telemetry if you force an interactive sync, delete the account, or update its settings.

Nothing.

-

-2063532009

+

0x85010017

E_HTTP_SERVICE_UNAVAIL

Can’t connect to the server right now. Wait a while or check the account’s settings.

Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.

-

-2046817267

+

0x86000C0D

E_NEXUS_STATUS_MAILBOX_SERVEROFFLINE

Can’t connect to the server right now. Wait a while or check the account’s settings.

Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.

-

-2063400921

+

0x85030027

E_ACTIVESYNC_GETCERT

The Exchange server requires a certificate.

Import the appropriate EAS certificate on the Surface Hub.

-

-2046817237

+

0x86000C2B

E_NEXUS_STATUS_INVALID_POLICYKEY

The account is configured with policies not compatible with Surface Hub.

Disable the PasswordEnabled policy for this account.

We have a bug were we may surface policy errors if the account doesn’t receive any server notifications within the policy refresh interval.

-

-2063532027

+

0x85010005

E_HTTP_NOT_FOUND

The server name is invalid.

Verify the server name to make sure it is correct. If the issue persists, re-provision the account.

-

-2063532012

+

0x85010014

E_HTTP_SERVER_ERROR

Can’t connect to the server.

Verify the server name to make sure it is correct. Trigger a sync and, if the issue persists, re-provision the account.

-

0x80072ee7

- +

0x80072EE7

+

WININET_E_NAME_NOT_RESOLVED

The server name or address could not be resolved.

Make sure the server name is entered correctly.

-

0x8007052f

- +

0x8007052F

+

ERROR_ACCOUNT_RESTRICTION

While auto-discovering the Exchange server, a policy is applied that prevents the logged-in user from logging in to the server.

This is a timing issue. Re-verify the account's credentials. Try to re-provision when they're correct.

-

0x800c0019

- +

0x800C0019

+

INET_E_INVALID_CERTIFICATE

Security certificate required to access this resource is invalid.

Install the correct ActiveSync certificate needed for the provided device account.

-

0x80072f0d

- +

0x80072F0D

+

WININET_E_INVALID_CA

The certificate authority is invalid or is incorrect. Could not auto-discover the Exchange server because a certificate is missing.

Install the correct ActiveSync certificate needed for the provided device account.

@@ -616,12 +615,6 @@ This section lists status codes, mapping, user messages, and actions an admin ca

The domain provided couldn't be found. The Exchange server could not be auto-discovered and was not provided in the settings.

Make sure that the domain entered is the FQDN, and that there is an Exchange server entered in the Exchange server text box.

- -

0x80072efd

- -

Fail to connect to Exchange server as a result of a networking issue. It's possible the server was misspelled or it just couldn't be found.

-

Make sure that the Exchange server ID is entered correctly, and that the device is connected to the right network.

- From e8f153eaede293c0fe08469c613eb047c298b258 Mon Sep 17 00:00:00 2001 From: Trudy Hakala Date: Wed, 22 Jun 2016 15:24:06 -0700 Subject: [PATCH 2/3] fixing Powershell bug fix, removing Note --- devices/surface-hub/troubleshoot-surface-hub.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/devices/surface-hub/troubleshoot-surface-hub.md b/devices/surface-hub/troubleshoot-surface-hub.md index af69ce45d7..f5c70dacc3 100644 --- a/devices/surface-hub/troubleshoot-surface-hub.md +++ b/devices/surface-hub/troubleshoot-surface-hub.md @@ -43,7 +43,7 @@ Possible fixes for issues on the Surface Hub after you've completed the first-ru

The device account isn't configured to automatically accept/decline messages.

-

Use PowerShellcmdlet Set-CalendarProcessing $upn -AutomateProcessing AutoAccept.

+

Use PowerShell cmdlet Set-CalendarProcessing $upn -AutomateProcessing AutoAccept.

@@ -291,7 +291,7 @@ Possible fixes for issues with Surface Hub first-run program. -
Note  

People land on the page titled "There's a problem with this account" regarding ActiveSync.

+

People land on the page titled "There's a problem with this account" regarding ActiveSync.

 
From ec9c681bee0852b42a4d4866afa93887b7e7e2cb Mon Sep 17 00:00:00 2001 From: Trudy Hakala Date: Wed, 22 Jun 2016 17:11:47 -0700 Subject: [PATCH 3/3] removing errant character in metadata --- devices/surface-hub/install-apps-on-surface-hub.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/devices/surface-hub/install-apps-on-surface-hub.md b/devices/surface-hub/install-apps-on-surface-hub.md index 2e6754e6cc..2056f2a6f7 100644 --- a/devices/surface-hub/install-apps-on-surface-hub.md +++ b/devices/surface-hub/install-apps-on-surface-hub.md @@ -2,7 +2,7 @@ title: Install apps on your Microsoft Surface Hub description: Admins can install apps can from either the Windows Store or the Windows Store for Business. ms.assetid: 3885CB45-D496-4424-8533-C9E3D0EDFD94 -keywords: [install apps, Windows Store, Windows Store for Business +keywords: install apps, Windows Store, Windows Store for Business ms.prod: w10 ms.mktglfcycl: deploy ms.sitesec: library