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Update windows-update-troubleshooting.md

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Cleaned up language and heading.
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Jaime Ondrusek
2019-11-01 11:16:06 -07:00
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windows/deployment/update/windows-update-troubleshooting.md
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@ -48,7 +48,7 @@ The update that is offered to a device depends on several factors. Some of the m
If the update you're offered isn't the most current available, it might be because your device is being managed by a WSUS server, and you're being offered the updates available on that server. It's also possible, if your device is part of a Windows as a Service deployment ring, that your admin is intentionally slowing the rollout of updates. Since the WaaS rollout is slow and measured to begin with, all devices will not receive the update on the same day.
## My machine is frozen at scan. Why?
## My device is frozen at scan. Why?
The Settings UI is talking to the Update Orchestrator service which in turn is talking to Windows Update service. If these services stop unexpectedly then you might see this behavior. In such cases, do the following:
1. Close the Settings app and reopen it.
2. Launch Services.msc and check if the following services are running:
@ -146,8 +146,8 @@ Windows Update provides a wide range configuration policies to control the behav
See [How to configure automatic updates by using Group Policy or registry settings](https://support.microsoft.com/help/328010/how-to-configure-automatic-updates-by-using-group-policy-or-registry-s) for more information.
## Whitelist URLs
Ensure that your machine can access below Windows Update URLs:
## Device cannot access update files
Check that your device can access these Windows Update endpoints:
- http://windowsupdate.microsoft.com
- http://*.windowsupdate.microsoft.com
@ -161,6 +161,8 @@ Ensure that your machine can access below Windows Update URLs:
- http://wustat.windows.com
- http://ntservicepack.microsoft.com
Whitelist these endpoints for future use.
## Updates aren't downloading from the intranet endpoint (WSUS/SCCM)
Windows 10 devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps:
1. Start Windows PowerShell as an administrator