diff --git a/windows/deployment/windows-autopatch/TOC.yml b/windows/deployment/windows-autopatch/TOC.yml index 8789fb10ba..5bc21c33d2 100644 --- a/windows/deployment/windows-autopatch/TOC.yml +++ b/windows/deployment/windows-autopatch/TOC.yml @@ -22,6 +22,8 @@ items: - name: Fix issues found by the Readiness assessment tool href: prepare/windows-autopatch-fix-issues.md + - name: Submit a tenant enrollment support request + href: prepare/windows-autopatch-enrollment-support-request.md - name: Deploy href: items: diff --git a/windows/deployment/windows-autopatch/deploy/windows-autopatch-admin-contacts.md b/windows/deployment/windows-autopatch/deploy/windows-autopatch-admin-contacts.md index 70f54ca882..b01e97264d 100644 --- a/windows/deployment/windows-autopatch/deploy/windows-autopatch-admin-contacts.md +++ b/windows/deployment/windows-autopatch/deploy/windows-autopatch-admin-contacts.md @@ -17,7 +17,7 @@ msreviewer: hathind There are several ways that Windows Autopatch service communicates with customers. To streamline communication and ensure we're checking with the right people when you [submit a support request](../operate/windows-autopatch-support-request.md), you must provide a set of admin contacts when you onboard with Windows Autopatch. > [!IMPORTANT] -> You might have already added these contacts in the Microsoft Endpoint Manager admin center during the [enrollment process](../prepare/windows-autopatch-enroll-tenant.md#step-4-enroll-your-tenant), or if you've [submitted a tenant enrollment support request](../prepare/windows-autopatch-fix-issues.md#submit-a-tenant-enrollment-support-request). However, take a moment to double-check that the contact list is accurate, since the Windows Autopatch Service Engineering Team must be able to reach them if a severe incident occurs. +> You might have already added these contacts in the Microsoft Endpoint Manager admin center during the [enrollment process](../prepare/windows-autopatch-enroll-tenant.md#step-4-enroll-your-tenant), or if you've [submitted a tenant enrollment support request](../prepare/windows-autopatch-enrollment-support-request.md). However, take a moment to double-check that the contact list is accurate, since the Windows Autopatch Service Engineering Team must be able to reach them if a severe incident occurs. You must have an admin contact for each specified area of focus. The Windows Autopatch Service Engineering Team will contact these individuals for assistance with your support request. Admin contacts should be the best person or group that can answer questions and make decisions for different [areas of focus](#area-of-focus). diff --git a/windows/deployment/windows-autopatch/prepare/windows-autopatch-enrollment-support-request.md b/windows/deployment/windows-autopatch/prepare/windows-autopatch-enrollment-support-request.md new file mode 100644 index 0000000000..c36be7a98b --- /dev/null +++ b/windows/deployment/windows-autopatch/prepare/windows-autopatch-enrollment-support-request.md @@ -0,0 +1,40 @@ +--- +title: Submit a tenant enrollment support request +description: This article details how to submit a tenant enrollment support request +ms.date: 01/13/2023 +ms.prod: windows-client +ms.technology: itpro-updates +ms.topic: how-to +ms.localizationpriority: medium +author: tiaraquan +ms.author: tiaraquan +manager: dougeby +msreviewer: hathind +--- + +# Submit a tenant enrollment support request + +If you need more assistance with tenant enrollment, you can submit support requests to the Windows Autopatch Service Engineering Team in the Windows Autopatch enrollment tool. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team. + +> [!NOTE] +> After you've successfully enrolled your tenant, this feature will no longer be accessible. You must [submit a support request through the Tenant administration menu](../operate/windows-autopatch-support-request.md). + +**To submit a new tenant enrollment support request:** + +1. Go to Management settings > View details > select a **readiness check result**. The **Contact Support** button will be available below remediation instructions in the fly-in-pane. +2. Enter your question(s) and/or a description of the issue. +3. Enter your primary contact information. Windows Autopatch will work directly with the contact listed to resolve the support request. +4. Review all the information for accuracy. +5. Select **Create**. + +## Manage an active tenant enrollment support request + +The primary contact for the support request will receive email notifications when a case is created, assigned to a service engineer to investigate, and mitigated. + +If you have a question about the case, the best way to get in touch is to reply directly to one of the emails. If we have questions about your request or need more details, we'll email the primary contact listed in the support request. + +**To view all your active tenant enrollment support requests:** + +1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant Administration** menu. +1. In the **Windows Autopatch** section, select **Tenant Enrollment**. +1. Select the **Support history** tab. You can view the list of all support cases, or select an individual case to view the details. diff --git a/windows/deployment/windows-autopatch/prepare/windows-autopatch-fix-issues.md b/windows/deployment/windows-autopatch/prepare/windows-autopatch-fix-issues.md index bd9e2f38e0..b61915016d 100644 --- a/windows/deployment/windows-autopatch/prepare/windows-autopatch-fix-issues.md +++ b/windows/deployment/windows-autopatch/prepare/windows-autopatch-fix-issues.md @@ -17,7 +17,7 @@ msreviewer: hathind Seeing issues with your tenant? This article details how to remediate issues found with your tenant. > [!NOTE] -> If you need more assistance with tenant enrollment, you can [submit a tenant enrollment support request](#submit-a-tenant-enrollment-support-request). +> If you need more assistance with tenant enrollment, you can [submit a tenant enrollment support request](../prepare/windows-autopatch-enrollment-support-request.md). ## Check results @@ -73,30 +73,3 @@ Windows Autopatch requires the following licenses: | Result | Meaning | | ----- | ----- | | Not ready | Windows Autopatch requires Windows 10/11 Enterprise E3 (or higher) to be assigned to your users. Additionally, Azure Active Directory Premium, and Microsoft Intune are required. For more information, see [more about licenses](../prepare/windows-autopatch-prerequisites.md#more-about-licenses). | - -## Submit a tenant enrollment support request - -If you need more assistance with tenant enrollment, you can submit support requests to the Windows Autopatch Service Engineering Team in the Windows Autopatch enrollment tool. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team. - -> [!NOTE] -> After you've successfully enrolled your tenant, this feature will no longer be accessible. You must [submit a support request through the Tenant administration menu](../operate/windows-autopatch-support-request.md). - -**To submit a new tenant enrollment support request:** - -1. Go to Management settings > View details > select a **readiness check result**. The **Contact Support** button will be available below remediation instructions in the fly-in-pane. -2. Enter your question(s) and/or a description of the issue. -3. Enter your primary contact information. Windows Autopatch will work directly with the contact listed to resolve the support request. -4. Review all the information for accuracy. -5. Select **Create**. - -### Manage an active tenant enrollment support request - -The primary contact for the support request will receive email notifications when a case is created, assigned to a service engineer to investigate, and mitigated. - -If you have a question about the case, the best way to get in touch is to reply directly to one of the emails. If we have questions about your request or need more details, we'll email the primary contact listed in the support request. - -**To view all your active tenant enrollment support requests:** - -1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant Administration** menu. -1. In the **Windows Autopatch** section, select **Tenant Enrollment**. -1. Select the **Support history** tab. You can view the list of all support cases, or select an individual case to view the details.