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Update other-troubleshooting.md

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jcaparas
2016-05-09 19:12:33 +10:00
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windows/keep-secure/other-troubleshooting.md
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@ -162,3 +162,15 @@ Check that the service is running from the command line:
3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**: sc start diagtrack
4. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc query diagtrack
### Ensure that the Windows Defender ATP endpoint has internet connection
The Window Defender ATP sensor requires Microsoft Windows HTTP (WinHTTP) to be able to report telemetry and communicate with the Windows Defender ATP service.
WinHTTP is independent of the Internet browsing proxy settings and other user context applications and must be able to detect the proxy servers that are available in your particular environment.
To ensure that sensor has service connectivity, follow the steps described in the [Verify client connectivity to Windows Defender ATP service URLs](configure-proxy-internet-windows-defender-advanced-threat-protection.md#
Verify-client-connectivity-to-Windows-Defender-ATP-service-URLs) topic.
If the verification fails and your environment is using a proxy to connect to the internet, then follow the steps described in [Configure proxy and Internet connectivity settings](configure-proxy-internet-windows-defender-advanced-threat-protection.md) topic.