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Jeanie Decker
2018-11-16 08:39:24 -08:00
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windows/client-management/advanced-troubleshooting-boot-problems.md
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@ -11,16 +11,15 @@ ms.date: 11/16/2018
# Advanced troubleshooting for Windows boot problems # Advanced troubleshooting for Windows boot problems
!>**Notice to home users** >[!NOTE]
>This article is intended for use by support agents and IT professionals. If >This article is intended for use by support agents and IT professionals. If you're looking for more general information about recovery options, see [Recovery options in Windows 10](https://support.microsoft.com/help/12415).
you're looking for more general information about recovery options, see [Recovery options in Windows 10](https://internal.support.services.microsoft.com/en-us/help/12415).
### Summary ## Summary
There are several reasons why a Windows-based computer may hang during startup. To troubleshoot boot problems, first determine in which of the following phases the computer gets stuck: There are several reasons why a Windows-based computer may have problems during startup. To troubleshoot boot problems, first determine in which of the following phases the computer gets stuck:
| **No** | **Boot Process** | **BIOS** | **UEFI** | | **Phase** | **Boot Process** | **BIOS** | **UEFI** |
|--------|----------------------|-----------------------------------------------------------------------------| |--------|----------------------|------------------------------| |
| 1 | PreBoot | MBR/PBR (Bootstrap Code) | UEFI Firmware | | 1 | PreBoot | MBR/PBR (Bootstrap Code) | UEFI Firmware |
| 2 | Windows Boot Manager | %SystemDrive%\bootmgr | \EFI\Microsoft\Boot\bootmgfw.efi | | 2 | Windows Boot Manager | %SystemDrive%\bootmgr | \EFI\Microsoft\Boot\bootmgfw.efi |
| 3 | Windows OS Loader | %SystemRoot%\system32\winload.exe | %SystemRoot%\system32\winload.efi | | 3 | Windows OS Loader | %SystemRoot%\system32\winload.exe | %SystemRoot%\system32\winload.efi |