deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-06-16 02:43:43 +00:00
Code Issues Actions 3 Packages Projects Releases Wiki Activity

Merge branch 'master' into patch-11

Browse Source
This commit is contained in:
Evan Miller
2020-03-11 07:53:49 -07:00
committed by GitHub
parent 8b357f4225 9c35a13c33
commit a0edd0a68f
216 changed files with 3870 additions and 3840 deletions
Download Patch File Download Diff File Expand all files Collapse all files

54
devices/hololens/TOC.md
View File

@ -1,6 +1,6 @@
# [HoloLens overview](index.md)
# [Microsoft HoloLens](index.md)
# Get Started with HoloLens 2
# Get started with HoloLens 2
## [HoloLens 2 hardware](hololens2-hardware.md)
## [Get your HoloLens 2 ready to use](hololens2-setup.md)
## [Set up your HoloLens 2](hololens2-start.md)
@ -16,56 +16,56 @@
## [Install localized version of HoloLens (1st gen)](hololens1-install-localized.md)
## [Getting around HoloLens (1st gen)](hololens1-basic-usage.md)
# Deploying HoloLens and Mixed Reality Apps in Commercial Environments
## [Deployment planning](hololens-requirements.md)
## [Commercial feature overview](hololens-commercial-features.md)
## [Lincense Requriements](hololens-licenses-requirements.md)
## [Commercial Infrastructure Guidance](hololens-commercial-infrastructure.md)
# Deploy HoloLens and mixed-reality apps in commercial environments
## [Commercial features](hololens-commercial-features.md)
## [Deploy HoloLens in a commercial environment](hololens-requirements.md)
## [Determine what licenses you need](hololens-licenses-requirements.md)
## [Configure your network for HoloLens](hololens-commercial-infrastructure.md)
## [Unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md)
## [Configure HoloLens using a provisioning package](hololens-provisioning.md)
## [Use a provisioning package to configure HoloLens](hololens-provisioning.md)
## [Enroll HoloLens in MDM](hololens-enroll-mdm.md)
## [Set up ring based updates for HoloLens](hololens-updates.md)
## [Manage HoloLens updates](hololens-updates.md)
## [Enable Bitlocker device encryption for HoloLens](hololens-encryption.md)
# Navigating Windows Holographic
## [Start menu and mixed reality home](holographic-home.md)
## [Use your voice with HoloLens](hololens-cortana.md)
## [Find and save files](holographic-data.md)
## [Create, share, and view photos and video](holographic-photos-and-videos.md)
## [Find, open, and save files](holographic-data.md)
## [Create mixed reality photos and videos](holographic-photos-and-videos.md)
# User management and access management
## [Accounts on HoloLens](hololens-identity.md)
## [Manage user identity and sign-in for HoloLens](hololens-identity.md)
## [Share your HoloLens with multiple people](hololens-multiple-users.md)
## [Set up HoloLens as a kiosk (single application access)](hololens-kiosk.md)
## [Set up limited application access](hololens-kiosk.md)
## [Set up HoloLens as a kiosk for specific applications](hololens-kiosk.md)
# Holographic Applications
## [Try 3D Viewer](holographic-3d-viewer-beta.md)
# Holographic applications
## [Use 3D Viewer on HoloLens](holographic-3d-viewer-beta.md)
## [Find, install, and uninstall applications](holographic-store-apps.md)
## [Install and uninstall custom applications](holographic-custom-apps.md)
## [Manage custom apps for HoloLens](holographic-custom-apps.md)
# Accessories and connectivity
## [Connect to Bluetooth and USB-C devices](hololens-connect-devices.md)
## [Use the HoloLens (1st gen) clicker](hololens1-clicker.md)
## [Connect to a network](hololens-network.md)
## [Use HoloLens offline](hololens-offline.md)
## [Manage connection endpoints for HoloLens](hololens-offline.md)
# Hologram optics and placement in space
## [Tips for viewing clear Holograms](hololens-calibration.md)
## [Improve visual quality and comfort](hololens-calibration.md)
## [Environment considerations for HoloLens](hololens-environment-considerations.md)
## [Spatial mapping on HoloLens](hololens-spaces.md)
## [Map physical spaces with HoloLens](hololens-spaces.md)
# Update, troubleshoot, or recover HoloLens
## [Update HoloLens](hololens-update-hololens.md)
## [Restart, reset, or recover](hololens-recovery.md)
## [Troubleshoot HoloLens](hololens-troubleshooting.md)
## [Known issues](hololens-known-issues.md)
## [Restart, reset, or recover HoloLens](hololens-recovery.md)
## [Troubleshoot HoloLens issues](hololens-troubleshooting.md)
## [Known issues for HoloLens](hololens-known-issues.md)
## [Frequently asked questions](hololens-faq.md)
## [Frequently asked security questions](hololens-faq-security.md)
## [Hololens services status](hololens-status.md)
## [SCEP Whitepaper](scep-whitepaper.md)
## [Status of the HoloLens services](hololens-status.md)
## [Get support](https://support.microsoft.com/supportforbusiness/productselection?sapid=3ec35c62-022f-466b-3a1e-dbbb7b9a55fb)
## [SCEP whitepaper](scep-whitepaper.md)
# [Release Notes](hololens-release-notes.md)
# [HoloLens release notes](hololens-release-notes.md)
# [Give us feedback](hololens-feedback.md)
# [Join the Windows Insider program](hololens-insider.md)
# [Insider preview for Microsoft HoloLens](hololens-insider.md)
# [Change history for Microsoft HoloLens documentation](change-history-hololens.md)

7
devices/hololens/holographic-custom-apps.md
View File

@ -1,6 +1,6 @@
---
title: Manage custom apps for HoloLens
description: Side load custom apps on HoloLens. Learn more about installing, and uninstalling holographic apps.
description: Side load custom apps on HoloLens. Learn more about installing, and uninstalling holographic apps.
ms.assetid: 6bd124c4-731c-4bcc-86c7-23f9b67ff616
ms.date: 07/01/2019
manager: v-miegge
@ -11,12 +11,15 @@ author: mattzmsft
ms.author: mazeller
ms.topic: article
ms.localizationpriority: medium
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Install and manage custom applications (non-store)
# Manage custom apps for HoloLens
HoloLens supports many existing applications from the Microsoft Store, as well as new apps built specifically for HoloLens. This article focuses on custom holographic applications.

210
devices/hololens/hololens-FAQ.md
View File

@ -1,5 +1,5 @@
---
title: Frequently asked questions about HoloLens and holograms
title: Frequently asked questions about HoloLens devices and holograms
description: Do you have a quick question about HoloLens or interacting with holograms? This article provides a quick answer and more resources.
keywords: hololens, faq, known issue, help
ms.prod: hololens
@ -9,130 +9,134 @@ ms.author: v-tea
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.date: 10/30/2019
ms.date: 02/27/2020
ms.reviewer:
ms.custom:
- CI 114606
- CSSTroubleshooting
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# HoloLens and holograms: Frequently asked questions
# Frequently asked questions about HoloLens devices and holograms
Here are some answers to questions you might have about using HoloLens, placing holograms, working with spaces, and more.
This article answers some questions that you may have about how to use HoloLens, including how to place holograms, work with spaces, and more.
Any time you're having problems, make sure HoloLens is [charged up](https://support.microsoft.com/help/12627/hololens-charge-your-hololens). Try [restarting it](hololens-restart-recover.md) to see if that fixes things. And please use the Feedback app to send us info about the issue—you'll find it on the [**Start** menu](holographic-home.md).
Any time that you have problems, make sure that HoloLens is [charged up](https://support.microsoft.com/help/12627/hololens-charge-your-hololens). Try [restarting it](hololens-restart-recover.md) to see whether that fixes things. And please use the Feedback app to send us information about the issue. You'll find the Feedback app on the [**Start** menu](holographic-home.md).
For tips about wearing your HoloLens, see [HoloLens fit and comfort: FAQ](https://support.microsoft.com/help/13405/hololens-fit-and-comfort-faq).
For tips about hwo to wear your HoloLens, see [HoloLens (1st gen) fit and comfort frequently asked questions](hololens1-fit-comfort-faq.md).
This FAQ addresses the following questions and issues:
This article addresses the following questions and issues:
<a id="list"></a>
- [My holograms don't look right or are moving around](#my-holograms-dont-look-right-or-are-moving-around)
- [I see a message that says "Finding your space"](#i-see-a-message-that-says-finding-your-space)
- [I'm not seeing the holograms I expect to see in my space](#im-not-seeing-the-holograms-i-expect-to-see-in-my-space)
- [I can't place holograms where I want](#i-cant-place-holograms-where-i-want)
- [I'm not seeing the holograms that I expect to see in my space](#im-not-seeing-the-holograms-that-i-expect-to-see-in-my-space)
- [I can't place holograms where I want to](#i-cant-place-holograms-where-i-want-to)
- [Holograms disappear or are encased in other holograms or objects](#holograms-disappear-or-are-encased-in-other-holograms-or-objects)
- [I can see holograms that are on the other side of a wall](#i-can-see-holograms-that-are-on-the-other-side-of-a-wall)
- [When I place a hologram on a wall, it seems to float](#when-i-place-a-hologram-on-a-wall-it-seems-to-float)
- [When I place a hologram on a wall, the hologram seems to float](#when-i-place-a-hologram-on-a-wall-the-hologram-seems-to-float)
- [Apps appear too close to me when I'm trying to move them](#apps-appear-too-close-to-me-when-im-trying-to-move-them)
- [I'm getting a low disk space error](#im-getting-a-low-disk-space-error)
- [HoloLens doesn't respond to my gestures](#hololens-doesnt-respond-to-my-gestures)
- [HoloLens doesn't respond to my voice](#hololens-doesnt-respond-to-my-voice)
- [I'm having problems pairing or using a Bluetooth device](#im-having-problems-pairing-or-using-a-bluetooth-device)
- [I'm having problems with the HoloLens clicker](#im-having-problems-with-the-hololens-clicker)
- [HoloLens Settings lists devices as available, but the devices don't work](#hololens-settings-lists-devices-as-available-but-the-devices-dont-work)
- [I'm having problems using the HoloLens clicker](#im-having-problems-using-the-hololens-clicker)
- [I can't connect to Wi-Fi](#i-cant-connect-to-wi-fi)
- [My HoloLens isn't running well, is unresponsive, or won't start](#my-hololens-isnt-running-well-is-unresponsive-or-wont-start)
- [HoloLens Management Questions](#hololens-management-questions)
- [HoloLens Security Questions](#hololens-security-questions)
- [I can't sign in to a HoloLens device because it was previously set up for someone else](#i-cant-sign-in-to-a-hololens-device-because-it-was-previously-set-up-for-someone-else)
- [Questions about managing HoloLens devices](#questions-about-managing-hololens-devices)
- [Questions about securing HoloLens devices](#questions-about-securing-hololens-devices)
- [How do I delete all spaces?](#how-do-i-delete-all-spaces)
- [I cannot find or use the keyboard to type in the HoloLens 2 Emulator](#i-cannot-find-or-use-the-keyboard-to-type-in-the-hololens-2-emulator)
- [I can't log in to a HoloLens because it was previously set up for someone else](#i-cant-log-in-to-a-hololens-because-it-was-previously-set-up-for-someone-else)
## My holograms don't look right or are moving around
If your holograms don't look right (for example, they're jittery or shaky, or you see black patches on top of them), try one of these fixes:
- [Clean your device visor](hololens1-hardware.md#care-and-cleaning) and make sure nothing is blocking the sensors.
- Make sure you're in a well-lit room without a lot of direct sunlight.
- Try walking around and gazing at your surroundings so HoloLens can scan them more completely.
- Make sure that you're in a well-lit room that does not have a lot of direct sunlight.
- Try walking around and gazing at your surroundings so that HoloLens can scan them more completely.
- If you've placed a lot of holograms, try removing some.
If you're still having problems, trying running the Calibration app, which calibrates your HoloLens just for you, to help keep your holograms looking their best. Go to **Settings **>** System **>** Utilities**. Under Calibration, select **Open Calibration**.
If you're still having problems, trying running the Calibration app. This app calibrates your HoloLens just for you to help keep your holograms looking their best. To do this, go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
[Back to list](#list)
## I see a message that says Finding your space
## I see a message that says "Finding your space"
When HoloLens is learning or loading a space, you might see a brief message that says "Finding your space." If this message continues for more than a few seconds, you'll see another message under the Start menu that says "Still looking for your space."
When HoloLens is learning or loading a space, you may see a brief message that says "Finding your space." If this message displays for more than a few seconds, you'll see another message under the Start menu that says "Still looking for your space."
These messages mean that HoloLens is having trouble mapping your space. When this happens, you'll be able to open apps, but you won't be able to place holograms in your environment.
These messages mean that HoloLens is having trouble mapping your space. When this happens, you can open apps, but you can't place holograms in your environment.
If you see these messages often, try the following:
If you see these messages often, try one or more of the following fixes:
- Make sure you're in a well-lit room without a lot of direct sunlight.
- Make sure your device visor is clean. [Learn how](hololens1-hardware.md#care-and-cleaning).
- Make sure you have a strong Wi-Fi signal. If you enter a new environment that has no Wi-Fi or a weak signal, HoloLens won't be able find your space. Check your Wi-Fi connection by going to **Settings **> **Network &amp; Internet** >** Wi-Fi**.
- Make sure that you're in a well-lit room that does not have a lot of direct sunlight.
- Make sure that your device visor is clean. [Learn how to clean your visor](hololens1-hardware.md#care-and-cleaning).
- Make sure that you have a strong Wi-Fi signal. If you enter a new environment that has no Wi-Fi or a weak Wi-Fi signal, HoloLens won't be able find your space. Check your Wi-Fi connection by going to **Settings** > **Network &amp; Internet** > **Wi-Fi**.
- Try moving more slowly.
[Back to list](#list)
## I'm not seeing the holograms I expect to see in my space
## I'm not seeing the holograms that I expect to see in my space
If you don't see holograms you placed, or you're seeing some you don't expect, try the following:
If you don't see the holograms that you placed, or if you're seeing some that you don't expect, try one or more of the following fixes:
- Try turning on some lights. HoloLens works best in a well-lit space.
- Remove holograms you don't need by going to **Settings** > **System** > **Holograms** > **Remove nearby holograms**. Or, if needed, select **Remove all holograms**.
- Turn on some lights. HoloLens works best in a well-lit space.
- Remove holograms that you don't need by going to **Settings** > **System** > **Holograms** > **Remove nearby holograms**. Or, if needed, select **Remove all holograms**.
> [!NOTE]
> If the layout or lighting in your space changes significantly, your device might have trouble identifying your space and showing your holograms.
[Back to list](#list)
## I can't place holograms where I want
## I can't place holograms where I want to
Here are some things to try if you're having trouble placing holograms:
- Stand about 1 to 3 meters from where you're trying to place the hologram.
- Stand between one and three meters from where you're trying to place the hologram.
- Don't place holograms on black or reflective surfaces.
- Make sure you're in a well-lit room without a lot of direct sunlight.
- Make sure that you're in a well-lit room that does not have a lot of direct sunlight.
- Walk around the rooms so HoloLens can rescan your surroundings. To see what's already been scanned, air tap to reveal the mapping mesh graphic.
[Back to list](#list)
## Holograms disappear or are encased in other holograms or objects
If you get too close to a hologram, it will temporarily disappear&mdash;just move away from it. Also, if you've placed a lot of holograms close together, some may disappear. Try removing a few.
If you get too close to a hologram, it will temporarily disappear&mdash;to restore the hologram, just move away from it. Also, if you've placed several holograms close together, some may disappear. Try removing a few.
Holograms can also be blocked or encased by other holograms or by objects such as walls. If this happens, try one of the following:
Holograms can also be blocked or encased by other holograms or by objects such as walls. If this happens, try one of the following fixes:
- If the hologram is encased in another hologram, move it to another location: select **Adjust**, then tap and hold to position it.
- If the hologram is encased in another hologram, move the encased hologram to another location. To do this, select **Adjust**, then tap and hold to position it.
- If the hologram is encased in a wall, select **Adjust**, then walk toward the wall until the hologram appears. Tap and hold, then pull the hologram forward and out of the wall.
- If you can't move the hologram with gestures, use your voice to remove it. Gaze at the hologram, then say "Remove." Then reopen it and place it in a new location.
- If you can't move the hologram by using gestures, use your voice to remove it. Gaze at the hologram, then say "Remove." Then reopen the hologram and place it in a new location.
[Back to list](#list)
## I can see holograms that are on the other side of a wall
If you're very close to a wall, or if HoloLens hasn't scanned the wall yet, you'll be able to see holograms that are in the next room. Stand 1 to 3 meters from the wall and gaze to scan it.
If you're very close to a wall, or if HoloLens hasn't scanned the wall yet, you can see holograms that are in the next room. To scan the wall, stand between one and three meters from the wall and gaze at it.
If HoloLens has problems scanning the wall, it might be because there's a black or reflective object nearby (for example, a black couch or a stainless steel refrigerator). If there is, scan the other side of the wall.
A black or reflective object (for example, a black couch or a stainless steel refrigerator) near the wall may cause problems when HoloLens tries to scan the wall. If there is such an object, scan the other side of the wall.
[Back to list](#list)
## When I place a hologram on a wall, it seems to float
## When I place a hologram on a wall, the hologram seems to float
Holograms placed on walls will appear to be an inch or so away from the wall. If they appear farther away, try the following:
A hologram that you place on a wall typically appears to be an inch or so away from the wall. If it appears to be farther away, try one or more of the following fixes:
- Stand 1 to 3 meters from the wall when you place a hologram and face the wall straight on.
- Air tap the wall to reveal the mapping mesh graphic. Make sure the mesh is lined up with the wall. If it isn't, remove the hologram, rescan the wall, and try again.
- When you place a hologram on a wall, stand between one and three meters from the wall and face the wall straight on.
- Air tap the wall to reveal the mapping mesh graphic. Make sure that the mesh aligns with the wall. If it doesn't, remove the hologram, rescan the wall, and then try again.
- If the issue persists, run the Calibration app. You'll find it in **Settings** > **System** > **Utilities**.
[Back to list](#list)
## Apps appear too close to me when I'm trying to move them
Try walking around and looking at the area where you're placing the app so HoloLens will scan it from different angles. [Cleaning your device visor](hololens1-hardware.md#care-and-cleaning) may also help.
Try walking around and looking at the area where you're placing the app so that HoloLens scans the area from different angles. [Cleaning your device visor](hololens1-hardware.md#care-and-cleaning) may also help.
[Back to list](#list)
@ -140,30 +144,36 @@ Try walking around and looking at the area where you're placing the app so HoloL
Free up some storage space by doing one or more of the following:
- Remove some of the holograms you've placed, or remove some saved data from within apps. [How do I find my data?](holographic-data.md)
- Remove some of the holograms that you've placed, or remove some saved data from within apps. [How do I find my data?](holographic-data.md)
- Delete some pictures and videos in the Photos app.
- Uninstall some apps from your HoloLens. In the All apps list, tap and hold the app you want to uninstall, then select **Uninstall**. (This will also delete any of the app's data stored on the device.)
- Uninstall some apps from your HoloLens. In the **All apps** list, tap and hold the app you want to uninstall, then select **Uninstall**. (Uninstalling the app also deletes any data that the app stores on the device.)
[Back to list](#list)
## HoloLens doesn't respond to my gestures
To make sure HoloLens can see your gestures, keep your hand in the gesture frame, which extends a couple of feet on either side of you. HoloLens can also best see your hand when you hold it about 18 inches in front of your body (though you don't have to be precise about this). When HoloLens can see your hand, the cursor will change from a dot to a ring. Learn more about [using gestures in HoloLens 2](hololens2-basic-usage.md) or [using gestures in HoloLens (1st gen)](hololens1-basic-usage.md).
To make sure that HoloLens can see your gestures, keep your hand in the gesture frame. The gesture frame extends a couple of feet on either side of you. HoloLens can also best see your hand when you hold it about 18 inches in front of your body (though you don't have to be precise about this). When HoloLens can see your hand, the cursor changes from a dot to a ring. Learn more about [using gestures in HoloLens 2](hololens2-basic-usage.md) or [using gestures in HoloLens (1st gen)](hololens1-basic-usage.md).
[Back to list](#list)
## HoloLens doesn't respond to my voice
If your HoloLens is not responding to your voice, make sure Speech recognition is on. Go to **Start > Settings > Privacy > Speech** and turn on **Speech recognition**.
HoloLens (1st gen) and HoloLens 2 have built-in speech recognition, and also support Cortana (online speech recognition).
> [!NOTE]
> This setting isn't available on HoloLens (1st Gen) because speech recognition is always on and cannot be disabled
### Built-in voice commands do not work
If Cortana isn't responding to your voice, make sure Cortana is on by enabling **Online speech recognition** in that same menu.
On HoloLens (1st gen), built-in speech recognition is not configurable. It is always turned on. On HoloLens 2, you can choose whether to turn on both speech recognition and Cortana during device setup.
- You can also easily reach this menu on HoloLens 2 by selecting the "Speech settings" button, or saying "Speech settings" while in the start menu after enabling Speech recognition.
If your HoloLens 2 is not responding to your voice, make sure Speech recognition is turned on. Go to **Start** > **Settings** > **Privacy** > **Speech** and turn on **Speech recognition**.
- If Cortana is still not responding after enabling Online speech recognition, In the **All apps** list, select and launch **Cortana** > select **Menu** > **Notebook** > **Settings** to make changes.
### Cortana or Dictation doesn't work
If Cortana or Dictation isn't responding to your voice, make sure online speech recognition is turned on. Go to **Start** > **Settings** > **Privacy** > **Speech** and verify the **Online speech recognition** settings.
If Cortana is still not responding, do one of the following to verify that Cortana itself is turned on:
- In **All apps**, select **Cortana** > select **Menu** > **Notebook** > **Settings** to make changes.
- On HoloLens 2, select the **Speech settings** button or say "Speech settings."
To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
@ -173,42 +183,46 @@ To learn more about what you can say, see [Use your voice with HoloLens](hololen
If you're having problems [pairing a Bluetooth device](hololens-connect-devices.md), try the following:
- Go to **Settings** > **Devices** and make sure Bluetooth is turned on. If it is, try turning if off and on again.
- Make sure your Bluetooth device is fully charged or has fresh batteries.
- If you still can't connect, [restart your HoloLens](hololens-recovery.md).
If you're having trouble using a Bluetooth device, make sure it's a supported device. Supported devices include:
- English-language QWERTY Bluetooth keyboards, which can be used anywhere you use the holographic keyboard.
- Bluetooth mice.
- The [HoloLens clicker](hololens1-clicker.md).
Other Bluetooth HID and GATT devices can be paired, but they might require a companion app from Microsoft Store to work with HoloLens.
HoloLens doesn't support Bluetooth audio profiles. Bluetooth audio devices, such as speakers and headsets, may appear as available in HoloLens settings, but they aren't supported.
- Go to **Settings** > **Devices**, and make sure that Bluetooth is turned on. If it is, turn it off and on again.
- Make sure that your Bluetooth device is fully charged or has fresh batteries.
- If you still can't connect, [restart the HoloLens](hololens-recovery.md).
[Back to list](#list)
## I'm having problems with the HoloLens clicker
## HoloLens Settings lists devices as available, but the devices don't work
Use the [clicker](hololens1-clicker.md) to select, scroll, move, and resize holograms. Additional clicker gestures may vary from app to app.
HoloLens doesn't support Bluetooth audio profiles. Bluetooth audio devices, such as speakers and headsets, may appear as available in HoloLens settings, but they aren't supported.
If you're having trouble using the clicker, make sure its charged and paired with your HoloLens. If the battery is low, the indicator light will blink amber. To see if its paired, go to **Settings** > **Devices** and see if it shows up there. [Pair the clicker](hololens-connect-devices.md#pair-the-clicker).
If you're having trouble using a Bluetooth device, make sure that it's a supported device. Supported devices include the following:
- English-language QWERTY Bluetooth keyboards (you can use these anywhere that you use the holographic keyboard).
- Bluetooth mice.
- The [HoloLens clicker](hololens1-clicker.md).
You can pair other Bluetooth HID and GATT devices together with your HoloLens. However, you may have to install corresponding companion apps from Microsoft Store to actually use the devices.
[Back to list](#list)
## I'm having problems using the HoloLens clicker
Use the [clicker](hololens1-clicker.md) to select, scroll, move, and resize holograms. Individial apps may support additional clicker gestures.
If you're having trouble using the clicker, make sure that it's charged and paired with your HoloLens. If the battery is low, the indicator light blinks amber. To verify that the clicker is paired, go to **Settings** > **Devices** and see if it shows up there. For more information, see [Pair the clicker](hololens-connect-devices.md#pair-the-clicker).
If the clicker is charged and paired and you're still having problems, reset it by holding down the main button and the pairing button for 15 seconds. Then pair the clicker with your HoloLens again.
If that doesn't help, see [Restart or recover the HoloLens clicker](hololens1-clicker.md#restart-or-recover-the-clicker).
If resetting the clicker doesn't help, see [Restart or recover the HoloLens clicker](hololens1-clicker.md#restart-or-recover-the-clicker).
[Back to list](#list)
## I can't connect to Wi-Fi
Here are some things to try if you can't connect to Wi-Fi on HoloLens:
Here are some things to try if you can't connect your HoloLens to a Wi-Fi network:
- Make sure Wi-Fi is turned on. Preform a Start gesture to open the menu, then select **Settings** > **Network &amp; Internet** > **Wi-Fi** to check. If Wi-Fi is on, try turning it off and on again.
- Make sure that Wi-Fi is turned on. To check, use the Start gesture, then select **Settings** > **Network &amp; Internet** > **Wi-Fi**. If Wi-Fi is on, try turning it off and then on again.
- Move closer to the router or access point.
- Restart your Wi-Fi router, then [restart HoloLens](hololens-recovery.md). Try connecting again.
- If none of these things work, check to make sure your router is using the latest firmware. You can find this information on the manufacturers website.
- If none of these things work, check to make sure that your router is using the latest firmware. You can find this information on the manufacturer website.
[Back to list](#list)
@ -218,35 +232,51 @@ If your device isn't performing properly, see [Restart, reset, or recover HoloLe
[Back to list](#list)
## I can't sign in to a HoloLens device because it was previously set up for someone else
## I can't log in to a HoloLens because it was previously set up for someone else
If your device was previously set up for someone else, either for a client or for a former employee, and you don't have their password to unlock the device, you can do one of the following:
If your device was previously set up for someone else, either a client or former employee and you don't have their password to unlock the device there are two solutions.
- If your device is MDM managed by Intune then you can remotely [Wipe](https://docs.microsoft.com/intune/remote-actions/devices-wipe) the device and it'll reflash itself. Make sure to leave **Retain enrollment state and user account** unchecked.
- If you have the device with you then you can put the device into **Flashing Mode** and use Advanced Recovery Companion to [recover](https://docs.microsoft.com/hololens/hololens-recovery) the device.
- For a device that is enrolled in Intune mobile device management (MDM), you can use Intune to remotely [wipe](https://docs.microsoft.com/intune/remote-actions/devices-wipe) the device. The device then re-flashes itself.
> [!IMPORTANT]
> When you wipe the device, make sure to leave **Retain enrollment state and user account** unchecked.
- For a non-MDM device, you can [put the device into **Flashing Mode** and use Advanced Recovery Companion](hololens-recovery.md#re-install-the-operating-system) to recover the device.
[Back to list](#list)
## HoloLens Management Questions
## Questions about managing HoloLens devices
1. **Can I use SCCM to manage the HoloLens?**
1. No. An MDM must be used to manage the HoloLens
1. **Can I use Active Directory to manage HoloLens user accounts?**
1. No, Azure AD must be used to manage user accounts.
1. **Is the HoloLens capable of ADCS auto enrollment?**
1. No
1. **Can the HoloLens participate in WNA/IWA?**
1. No
1. **Does the HoloLens support branding?**
1. No. However, one work around is to create a custom app and enable Kiosk mode. The custom app can have branding which can then launch other apps (such as Remote Assist). Another option is to change all of the users profile pictures in AAD to your company logo. (However, this may not be desirable for all scenarios)
1. **What logging capabilities are available on HL1 and HL2?**
1. Logging is limited to traces captured in developer/troubleshooting scenarios or telemetry sent to Microsoft servers.
### Can I use System Center Configuration Manager (SCCM) to manage HoloLens devices?
No. You have to use an MDM system to manage HoloLens devices.
### Can I use Active Directory Domain Services (AD DS) to manage HoloLens user accounts?
No. You have to use Azure Active Directory (AAD) to manage user accounts for HoloLens devices.
### Is HoloLens capable of Automated Data Capture Systems (ADCS) auto-enrollment?
No.
### Can HoloLens participate in Integrated Windows Authentication?
No.
### Does HoloLens support branding?
No. However, you can work around this issue by using one of the following approaches:
- Create a custom app, and then [enable Kiosk mode](hololens-kiosk.md). The custom app can have branding, and can launch other apps (such as Remote Assist).
- Change all of the user profile pictures in AAD to your company logo. However, this may not be desirable for all scenarios.
### What logging capabilities do HoloLens (1st gen) and HoloLens 2 offer?
Logging is limited to traces that can be captured in development or troubleshooting scenarios, or telemetry that the devices send to Microsoft servers.
[Back to list](#list)
## HoloLens Security Questions
## Questions about securing HoloLens devices
Frequently asked security questions can be found [here](hololens-faq-security.md).
See [frequently asked questions about securing HoloLens devices](hololens-faq-security.md).
[Back to list](#list)

13
devices/hololens/hololens-commercial-features.md
View File

@ -5,6 +5,9 @@ keywords: HoloLens, commercial, features, mdm, mobile device management, kiosk m
author: scooley
ms.author: scooley
ms.date: 08/26/2019
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
audience: ITPro
ms.prod: hololens
@ -40,7 +43,7 @@ HoloLens (1st gen) came with two licensing options, the developer license and a
- **Windows Update for Business.** Windows Update for Business provides controlled operating system updates to devices and support for the long-term servicing channel.
- **Data security.** BitLocker data encryption is enabled on HoloLens to provide the same level of security protection as any other Windows device.
- **Work access.** Anyone in your organization can remotely connect to the corporate network through virtual private network (VPN) on a HoloLens. HoloLens can also access Wi-Fi networks that require credentials.
- **Microsoft Store for Business.** Your IT department can also set up an enterprise private store, containing only your company’s apps for your specific HoloLens usage. Securely distribute your enterprise software to selected group of enterprise users.
- **Microsoft Store for Business.** Your IT department can also set up an enterprise private store, containing only your company's apps for your specific HoloLens usage. Securely distribute your enterprise software to selected group of enterprise users.
## Feature comparison between editions
@ -48,7 +51,7 @@ HoloLens (1st gen) came with two licensing options, the developer license and a
|---|:---:|:---:|:---:|
|Device Encryption (BitLocker) | |✔️ |✔️ |
|Virtual Private Network (VPN) | |✔️ |✔️ |
|[Kiosk mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#kiosk-mode) | |✔️ |✔️ |
|[Kiosk mode](hololens-kiosk.md) | |✔️ |✔️ |
|**Management and deployment** | | | |
|Mobile Device Management (MDM) | |✔️ |✔️ |
|Ability to block unenrollment | |✔️ |✔️ |
@ -67,12 +70,12 @@ HoloLens (1st gen) came with two licensing options, the developer license and a
## Enabling commercial features
Your organization's IT admin can set up commercial features such as Microsoft Store for Business, kiosk mode, and enterprise Wi-Fi access. The [Microsoft HoloLens](https://docs.microsoft.com/hololens) documentation provides step-by-step instructions for enrolling devices and installing apps from Microsoft Store for Business.
Your organization's IT admin can set up commercial features such as Microsoft Store for Business, kiosk mode, and enterprise Wi-Fi access. The [Microsoft HoloLens](index.md) documentation provides step-by-step instructions for enrolling devices and installing apps from Microsoft Store for Business.
## See also
- [Microsoft HoloLens](https://docs.microsoft.com/hololens)
- [Kiosk mode](/windows/mixed-reality/using-the-windows-device-portal.md#kiosk-mode)
- [Microsoft HoloLens](index.md)
- [Kiosk mode](hololens-kiosk.md)
- [CSPs supported in HoloLens devices](/windows/client-management/mdm/configuration-service-provider-reference#csps-supported-in-hololens-devices)
- [Microsoft Store For Business and line of business applications](https://blogs.technet.microsoft.com/sbucci/2016/04/13/windows-store-for-business-and-line-of-business-applications/)
- [Working with line-of-business apps](/microsoft-store/working-with-line-of-business-apps)

21
devices/hololens/hololens-faq-security.md
View File

@ -11,15 +11,18 @@ ms.sitesec: library
ms.topic: article
audience: ITPro
ms.localizationpriority: high
ms.custom:
- CI 111456
- CSSTroubleshooting
manager: bradke
appliesto:
- HoloLens 1 (1st gen)
- HoloLens 2
---
# Frequently Asked Security Questions
# Frequently asked questions about HoloLens security
## HoloLens 1st Gen Security Questions
## HoloLens (1st gen) Security Questions
1. **What type of wireless is used?**
1. 802.11ac and Bluetooth 4.1 LE
@ -67,9 +70,9 @@ appliesto:
1. This is something that can be managed on the infrastructure level by either an MDM or an on-prem server. The device can be flagged as not compliant if it does not meet a specified Update version.
1. **Does Microsoft include any back doors or access to services that allows Microsoft to connect to the device for screen sharing or remote support at will?**
1. No
1. **When a PKI cert is being generated for trusted communication, we want the cert to be generated on the device so that we know it’s only on that device, unique to that device, and can’t be exported or used to impersonate the device. Is this true on HoloLens? If not is there a potential mitigation?**
1. CSR for SCEP is generated on the device itself. Intune and the on premise SCEP connector help secure the requests themselves by adding and verifying a challenge string that’s sent to the client.
1. Since HoloLens (1st Gen and 2nd Gen) have a TPM module, these certs would be stored in the TPM module, and are unable to be extracted. Additionally, even if it could be extracted, the challenge strings couldn’t be verified on a different device, rendering the certs/key unusable on different devices.
1. **When a PKI cert is being generated for trusted communication, we want the cert to be generated on the device so that we know it's only on that device, unique to that device, and can't be exported or used to impersonate the device. Is this true on HoloLens? If not is there a potential mitigation?**
1. CSR for SCEP is generated on the device itself. Intune and the on premise SCEP connector help secure the requests themselves by adding and verifying a challenge string that's sent to the client.
1. Since HoloLens (1st Gen and 2nd Gen) have a TPM module, these certs would be stored in the TPM module, and are unable to be extracted. Additionally, even if it could be extracted, the challenge strings couldn't be verified on a different device, rendering the certs/key unusable on different devices.
1. **SCEP is vulnerable. How does Microsoft mitigate the known vulnerabilities of SCEP?**
1. This [SCEP Whitepaper](scep-whitepaper.md) addresses how Microsoft mitigates SCEP vulnerabilities.
@ -87,7 +90,7 @@ appliesto:
1. **Can the device blacklist or white list specific frequencies?**
1. This is not controllable by the user/device
1. **What is the power level for both transmit and receive? Is it adjustable? What is the range of operation?**
1. Wireless power levels depend on the channel of operation. Devices are calibrated to perform at the highest power levels allowed based on the region’s regulatory rules.
1. Wireless power levels depend on the channel of operation. Devices are calibrated to perform at the highest power levels allowed based on the region's regulatory rules.
1. **What is the duty cycle/lifetime for normal operation?**
1. *Currently unavailable.*
1. **What is transmit and receive behavior when a tool is not in range?**
@ -119,8 +122,8 @@ appliesto:
1. This is something that can be managed on the infrastructure level by either an MDM or an on-prem server. The device can be flagged as not compliant if it does not meet a specified Update version.
1. **Does Microsoft include any back doors or access to services that allows Microsoft to connect to the device for screen sharing or remote support at will?**
1. No
1. **When a PKI cert is being generated for trusted communication, we want the cert to be generated on the device so that we know it’s only on that device, unique to that device, and can’t be exported or used to impersonate the device. Is this true on HoloLens? If not is there a potential mitigation?**
1. CSR for SCEP is generated on the device itself. Intune and the on premise SCEP connector help secure the requests themselves by adding and verifying a challenge string that’s sent to the client.
1. Since HoloLens (1st Gen and 2nd Gen) have a TPM module, these certs would be stored in the TPM module, and are unable to be extracted. Additionally, even if it could be extracted, the challenge strings couldn’t be verified on a different device, rendering the certs/key unusable on different devices.
1. **When a PKI cert is being generated for trusted communication, we want the cert to be generated on the device so that we know it's only on that device, unique to that device, and can't be exported or used to impersonate the device. Is this true on HoloLens? If not is there a potential mitigation?**
1. CSR for SCEP is generated on the device itself. Intune and the on premise SCEP connector help secure the requests themselves by adding and verifying a challenge string that's sent to the client.
1. Since HoloLens (1st Gen and 2nd Gen) have a TPM module, these certs would be stored in the TPM module, and are unable to be extracted. Additionally, even if it could be extracted, the challenge strings couldn't be verified on a different device, rendering the certs/key unusable on different devices.
1. **SCEP is vulnerable. How does Microsoft mitigate the known vulnerabilities of SCEP?**
1. This [SCEP Whitepaper](scep-whitepaper.md) addresses how Microsoft mitigates SCEP vulnerabilities.

11
devices/hololens/hololens-identity.md
View File

@ -1,12 +1,15 @@
---
title: Managing user identity and login on HoloLens
description: Manage user identity, security, and login on HoloLens.
title: Manage user identity and sign-in for HoloLens
description: Manage user identity, security, and sign-in for HoloLens.
keywords: HoloLens, user, account, aad, adfs, microsoft account, msa, credentials, reference
ms.assetid: 728cfff2-81ce-4eb8-9aaa-0a3c3304660e
author: scooley
ms.author: scooley
ms.date: 1/6/2019
ms.date: 1/6/2020
ms.prod: hololens
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.sitesec: library
ms.topic: article
@ -18,7 +21,7 @@ appliesto:
- HoloLens 2
---
# User identity and signin
# Manage user identity and sign-in for HoloLens
> [!NOTE]
> This article is a technical reference for IT Pros and tech enthusiasts. If you're looking for HoloLens set up instructions, read "[Setting up your HoloLens (1st gen)](hololens1-start.md)" or "[Setting up your HoloLens 2](hololens2-start.md)".

15
devices/hololens/hololens-insider.md
View File

@ -1,11 +1,14 @@
---
title: Insider preview for Microsoft HoloLens (HoloLens)
description: It’s simple to get started with Insider builds and to provide valuable feedback for our next major operating system update for HoloLens.
title: Insider preview for Microsoft HoloLens
description: It's simple to get started with Insider builds and to provide valuable feedback for our next major operating system update for HoloLens.
ms.prod: hololens
ms.sitesec: library
author: scooley
ms.author: scooley
ms.topic: article
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.localizationpriority: medium
audience: ITPro
ms.date: 1/6/2020
@ -17,13 +20,13 @@ appliesto:
# Insider preview for Microsoft HoloLens
Welcome to the latest Insider Preview builds for HoloLens! It’s simple to get started and provide valuable feedback for our next major operating system update for HoloLens.
Welcome to the latest Insider Preview builds for HoloLens! It's simple to get started and provide valuable feedback for our next major operating system update for HoloLens.
## Start receiving Insider builds
On a HoloLens 2 device go to **Settings** -> **Update & Security** -> **Windows Insider Program** and select **Get started**. Link the account you used to register as a Windows Insider.
Then, select **Active development of Windows**, choose whether you’d like to receive **Fast** or **Slow** builds, and review the program terms.
Then, select **Active development of Windows**, choose whether you'd like to receive **Fast** or **Slow** builds, and review the program terms.
Select **Confirm -> Restart Now** to finish up. After your device has rebooted, go to **Settings -> Update & Security -> Check for updates** to get the latest build.
@ -46,7 +49,7 @@ To opt out of Insider builds:
Please use [the Feedback Hub app](hololens-feedback.md) on your HoloLens to provide feedback and report issues. Using Feedback Hub ensures that all necessary diagnostics information is included to help our engineers quickly debug and resolve the problem. Issues with the Chinese and Japanese version of HoloLens should be reported the same way.
> [!NOTE]
> Be sure to accept the prompt that asks whether you’d like Feedback Hub to access your Documents folder (select **Yes** when prompted).
> Be sure to accept the prompt that asks whether you'd like Feedback Hub to access your Documents folder (select **Yes** when prompted).
## Note for developers
@ -68,7 +71,7 @@ Here's a quick summary of what's new:
- Performance and stability improvements across the product
- More information in settings on HoloLens about the policy pushed to the device
Once you’ve had a chance to explore these new capabilities, use the Feedback Hub app to let us know what you think. Feedback you provide in the Feedback Hub goes directly to our engineers.
Once you've had a chance to explore these new capabilities, use the Feedback Hub app to let us know what you think. Feedback you provide in the Feedback Hub goes directly to our engineers.
### FIDO 2 support
Many of you share a HoloLens with lots of people in a work or school environment. Whether devices are shared between students in a classroom or they're checked out from a device locker, it's important to be able to change users quickly and easily without typing long user names and passwords. FIDO lets anyone in your organization (AAD tenant) seamlessly sign in to HoloLens without entering a username or password.

12
devices/hololens/hololens-kiosk.md
View File

@ -1,5 +1,5 @@
---
title: Set up HoloLens in kiosk mode (HoloLens)
title: Set up HoloLens as a kiosk for specific applications
description: Use a kiosk configuration to lock down the apps on HoloLens.
ms.prod: hololens
ms.sitesec: library
@ -8,15 +8,21 @@ ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/13/2018
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.reviewer:
manager: dansimp
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Set up HoloLens in kiosk mode
# Set up HoloLens as a kiosk for specific applications
In Windows 10, version 1803, you can configure your HoloLens devices to run as multi-app or single-app kiosks. You can also configure guest access for a HoloLens kiosk device by [designating a SpecialGroup account in your XML file.](#add-guest-access-to-the-kiosk-configuration-optional)
When HoloLens is configured as a multi-app kiosk, only the allowed apps are available to the user. The benefit of a multi-app kiosk, or fixed-purpose device, is to provide an easy-to-understand experience for individuals by putting in front of them only the things they need to use, and removing from their view the things they don’t need to access.
When HoloLens is configured as a multi-app kiosk, only the allowed apps are available to the user. The benefit of a multi-app kiosk, or fixed-purpose device, is to provide an easy-to-understand experience for individuals by putting in front of them only the things they need to use, and removing from their view the things they don't need to access.
Single-app kiosk mode starts the specified app when the user signs in, and restricts the user's ability to launch new apps or change the running app. When single-app kiosk mode is enabled for HoloLens, the [start gestures](https://docs.microsoft.com/hololens/hololens2-basic-usage#start-gesture) (including [Bloom](https://docs.microsoft.com/hololens/hololens1-basic-usage) on HoloLens (1st Gen)) and Cortana are disabled, and placed apps aren't shown in the user's surroundings.

19
devices/hololens/hololens-known-issues.md
View File

@ -1,11 +1,14 @@
---
title: HoloLens known issues
title: Known issues for HoloLens
description: This is the list of known issues that may affect HoloLens developers.
keywords: troubleshoot, known issue, help
author: mattzmsft
ms.author: mazeller
ms.date: 8/30/2019
ms.topic: article
ms.custom:
- CI 111456
- CSSTroubleshooting
HoloLens and holograms: Frequently asked questions
manager: jarrettr
ms.prod: hololens
@ -13,7 +16,7 @@ appliesto:
- HoloLens 1
---
# HoloLens known issues
# Known issues for HoloLens
This is the current list of known issues for HoloLens that affect developers. Check here first if you are seeing an odd behavior. This list will be kept updated as new issues are discovered or reported, or as issues are addressed in future HoloLens software updates.
@ -70,7 +73,7 @@ Our team is currently working on a fix. In the meantime, you can use the followi
1. Select **Build** > **Build Solution**.
1. Open a Command Prompt Window and cd to the folder that contains the compiled .exe file (for example, C:\MyProjects\HoloLensDeploymentFix\bin\Debug)
1. Run the executable and provide the device's IP address as a command-line argument. (If connected using USB, you can use 127.0.0.1, otherwise use the device’s Wi-Fi IP address.) For example, "HoloLensDeploymentFix 127.0.0.1"
1. Run the executable and provide the device's IP address as a command-line argument. (If connected using USB, you can use 127.0.0.1, otherwise use the device's Wi-Fi IP address.) For example, "HoloLensDeploymentFix 127.0.0.1"
1. After the tool has exited without any messages (this should only take a few seconds), you will now be able to deploy and debug from Visual Studio 2017 or newer. Continued use of the tool is not necessary.
@ -84,9 +87,9 @@ We will provide further updates as they become available.
You may experience issues when trying to launch the Microsoft Store and apps on HoloLens. We've determined that the issue occurs when background app updates deploy a newer version of framework packages in specific sequences while one or more of their dependent apps are still running. In this case, an automatic app update delivered a new version of the .NET Native Framework (version 10.0.25531 to 10.0.27413) caused the apps that are running to not correctly update for all running apps consuming the prior version of the framework. The flow for framework update is as follows:
1. The new framework package is downloaded from the store and installed
1. All apps using the older framework are ‘updated’ to use the newer version
1. All apps using the older framework are 'updated' to use the newer version
If step 2 is interrupted before completion then any apps for which the newer framework wasn’t registered will fail to launch from the start menu. We believe any app on HoloLens could be affected by this issue.
If step 2 is interrupted before completion then any apps for which the newer framework wasn't registered will fail to launch from the start menu. We believe any app on HoloLens could be affected by this issue.
Some users have reported that closing hung apps and launching other apps such as Feedback Hub, 3D Viewer or Photos resolves the issue for them&mdash;however, this does not work 100% of the time.
@ -112,10 +115,10 @@ If you would not like to take the update, we have released a new version of the
If your device is still unable to load apps, you can sideload a version of the .NET Native Framework and Runtime through the download center by following these steps:
1. Please download [this zip file](https://download.microsoft.com/download/8/5/C/85C23745-794C-419D-B8D7-115FBCCD6DA7/netfx_1.7.zip) from the Microsoft Download Center. Unzipping will produce two files. Microsoft.NET.Native.Runtime.1.7.appx and Microsoft.NET.Native.Framework.1.7.appx
1. Please verify that your device is dev unlocked. If you haven’t done that before the instructions to do that are [here](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
1. Please verify that your device is dev unlocked. If you haven't done that before the instructions to do that are [here](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
1. You then want to get into the Windows Device Portal. Our recommendation is to do this over USB and you would do that by typing http://127.0.0.1:10080 into your browser.
1. After you have the Windows Device Portal up we need you to “side load” the two files that you downloaded. To do that you need to go down the left side bar until you get to the **Apps** section and select **Apps**.
1. You will then see a screen that is similar to the below. You want to go to the section that says **Install App** and browse to where you unzipped those two APPX files. You can only do one at a time, so after you select the first one, then click on “Go” under the Deploy section. Then do this for the second APPX file.
1. After you have the Windows Device Portal up we need you to "side load" the two files that you downloaded. To do that you need to go down the left side bar until you get to the **Apps** section and select **Apps**.
1. You will then see a screen that is similar to the below. You want to go to the section that says **Install App** and browse to where you unzipped those two APPX files. You can only do one at a time, so after you select the first one, then click on "Go" under the Deploy section. Then do this for the second APPX file.
![Windows Device Portal to Install Side-Loaded app](images/20190322-DevicePortal.png)
1. At this point we believe your applications should start working again and that you can also get to the Store.

4
devices/hololens/hololens-licenses-requirements.md
View File

@ -23,7 +23,7 @@ appliesto:
If you plan on managing your HoloLens devices, you will need Azure AD and an MDM. Active Director (AD) cannot be used to manage HoloLens devices.
If you plan on using an MDM other than Intune, an [Azure Active Directory Licenses](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis) is required.
If you plan on using Intune as your MDM, you can acquire an [Enterprise Mobility + Security (EMS) suite (E3 or E5) licenses](https://www.microsoft.com/microsoft-365/enterprise-mobility-security/compare-plans-and-pricing). **Please note that Azure AD is included in both suites.**
If you plan on using Intune as your MDM, [here](https://docs.microsoft.com/intune/fundamentals/licenses) are a list of suites that includes Intune licenses. **Please note that Azure AD is included in the majority of these suites.**
## Identify the licenses needed for your scenario and products
@ -44,6 +44,8 @@ Make sure you have the required licensing and device. Updated licensing and prod
1. [Teams Freemium/Teams](https://products.office.com/microsoft-teams/free)
1. [Azure Active Directory (Azure AD) License](https://docs.microsoft.com/azure/active-directory/fundamentals/active-directory-whatis)
If you plan on implementing **[this cross-tenant scenario](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/cross-tenant-overview#scenario-2-leasing-services-to-other-tenants)**, you may need an Information Barriers license. Please see [this article](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/cross-tenant-licensing-implementation#step-1-determine-if-information-barriers-are-necessary) to determine if an Information Barrier License is required.
### Guides License Requirements
Updated licensing and device requirements can be found [here](https://docs.microsoft.com/dynamics365/mixed-reality/guides/requirements).

1
devices/hololens/hololens-network.md
View File

@ -5,7 +5,6 @@ ms.assetid: 0895606e-96c0-491e-8b1c-52e56b00365d
author: mattzmsft
ms.author: mazeller
keywords: HoloLens, wifi, wireless, internet, ip, ip address
ms.date: 02/27/2020
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: high

13
devices/hololens/hololens-offline.md
View File

@ -5,9 +5,12 @@ keywords: hololens, offline, OOBE
audience: ITPro
ms.date: 07/01/2019
ms.assetid: b86f603c-d25f-409b-b055-4bbc6edcd301
author: v-miegge
ms.author: v-miegge
manager: v-miegge
author: Teresa-Motiv
ms.author: v-tea
ms.custom:
- CI 111456
- CSSTroubleshooting
manager: jarrettr
ms.topic: article
ms.prod: hololens
ms.sitesec: library
@ -17,9 +20,9 @@ appliesto:
- HoloLens 2
---
# Manage connection endpoints for HoloLens
# Manage connection endpoints for HoloLens
Some HoloLens components, apps, and related services transfer data to Microsoft network endpoints. This article lists different endpoints and URLs that need to be whitelisted in your network configuratiion (e.g. proxy or firewall) for those components to be functional.
Some HoloLens components, apps, and related services transfer data to Microsoft network endpoints. This article lists different endpoints and URLs that need to be whitelisted in your network configuration (e.g. proxy or firewall) for those components to be functional.
## Near-offline setup

8
devices/hololens/hololens-provisioning.md
View File

@ -1,8 +1,13 @@
---
title: Configure HoloLens by using a provisioning package (HoloLens)
description: Windows provisioning makes it easy for IT administrators to configure end-user devices without imaging.
ms.prod: hololens
ms.sitesec: library
ms.custom:
- CI 111456
- CSSTroubleshooting
author: dansimp
ms.author: dansimp
ms.topic: article
@ -13,6 +18,9 @@ ms.localizationpriority: medium
ms.date: 03/10/2020
ms.reviewer: Teresa-Motiv
manager: dansimp
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Configure HoloLens by using a provisioning package

37
devices/hololens/hololens-recovery.md
View File

@ -1,5 +1,5 @@
---
title: Reset or recover your HoloLens
title: Restart, reset, or recover HoloLens
ms.reviewer: Both basic and advanced instructions for rebooting or resetting your HoloLens.
description: How to use Advanced Recovery Companion to flash an image to HoloLens 2.
keywords: how-to, reboot, reset, recover, hard reset, soft reset, power cycle, HoloLens, shut down, arc, advanced recovery companion
@ -8,6 +8,9 @@ ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.date: 08/30/2019
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.localizationpriority: high
manager: jarrettr
@ -18,9 +21,9 @@ appliesto:
# Restart, reset, or recover HoloLens
If you’re experiencing problems with your HoloLens you may want to try a restart, reset, or even re-flash with device recovery.
If you're experiencing problems with your HoloLens you may want to try a restart, reset, or even re-flash with device recovery.
Here are some things to try if your HoloLens isn’t running well. This article will guide you through the recommended recovery steps in succession.
Here are some things to try if your HoloLens isn't running well. This article will guide you through the recommended recovery steps in succession.
This article focuses on the HoloLens device and software, if your holograms don't look right, [this article](hololens-environment-considerations.md) talks about environmental factors that improve hologram quality.
@ -33,9 +36,9 @@ First, try restarting the device.
The safest way to restart the HoloLens is by using Cortana. This is generally a great first-step when experiencing an issue with HoloLens:
1. Put on your device
1. Make sure it’s powered on, a user is logged in, and the device is not waiting for a password to unlock it.
1. Say “Hey Cortana, reboot” or "Hey Cortana, restart."
1. When she acknowledges she will ask you for confirmation. Wait a second for a sound to play after she has finished her question, indicating she is listening to you and then say “Yes.”
1. Make sure it's powered on, a user is logged in, and the device is not waiting for a password to unlock it.
1. Say "Hey Cortana, reboot" or "Hey Cortana, restart."
1. When she acknowledges she will ask you for confirmation. Wait a second for a sound to play after she has finished her question, indicating she is listening to you and then say "Yes."
1. The device will now restart.
### Perform a safe restart by using the power button
@ -45,7 +48,7 @@ If you still can't restart your device, you can try to restart it by using the p
1. Press and hold the power button for five seconds.
1. After one second, you will see all five LEDs illuminate, then slowly turn off from right to left.
1. After five seconds, all LEDs will be off, indicating the shutdown command was issued successfully.
1. Note that it’s important to stop pressing the button immediately after all the LEDs have turned off.
1. Note that it's important to stop pressing the button immediately after all the LEDs have turned off.
1. Wait one minute for the shutdown to cleanly succeed. Note that the shutdown may still be in progress even if the displays are turned off.
1. Power on the device again by pressing and holding the power button for one second.
@ -66,18 +69,18 @@ If none of the previous methods are able to successfully restart your device, yo
1. Press and hold the power button for at least 10 seconds.
- It’s okay to hold the button for longer than 10 seconds.
- It’s safe to ignore any LED activity.
- It's okay to hold the button for longer than 10 seconds.
- It's safe to ignore any LED activity.
1. Release the button and wait for two or three seconds.
1. Power on the device again by pressing and holding the power button for one second.
If you’re still having problems, press the power button for 4 seconds, until all of the battery indicators fade out and the screen stops displaying holograms. Wait 1 minute, then press the power button again to turn on the device.
If you're still having problems, press the power button for 4 seconds, until all of the battery indicators fade out and the screen stops displaying holograms. Wait 1 minute, then press the power button again to turn on the device.
## Reset to factory settings
> [!NOTE]
> The battery needs at least 40 percent charge to reset.
If your HoloLens is still experiencing issues after restarting, try resetting it to factory state. Resetting your HoloLens keeps the version of the Windows Holographic software that’s installed on it and returns everything else to factory settings.
If your HoloLens is still experiencing issues after restarting, try resetting it to factory state. Resetting your HoloLens keeps the version of the Windows Holographic software that's installed on it and returns everything else to factory settings.
If you reset your device, all your personal data, apps, and settings will be erased. Resetting will only install the latest installed version of Windows Holographic and you will have to redo all the initialization steps (calibrate, connect to Wi-Fi, create a user account, download apps, and so forth).
@ -109,10 +112,10 @@ The Advanced Recovery Companion is a new app in Microsoft Store restore the oper
> [!TIP]
> In the event that a HoloLens 2 gets into a state where Advanced Recovery Companion cannot recognize the device, and it does not boot, try forcing the device into Flashing Mode and recovering it with Advanced Recovery Companion:
1. Connect the HoloLens 2 to a PC with Advanced Recovery Companion installed.
1. Press and hold the **Volume Up and Power buttons** until the device reboots. Release the Power button, but continue to hold the Volume Up button until the third LED is lit.
1. The device should be visible in **Device Manager** as a **Microsoft HoloLens Recovery** device.
1. Launch Advanced Recovery Companion, and follow the on-screen prompts to reflash the OS to the HoloLens 2.
1. Connect the HoloLens 2 to a PC with Advanced Recovery Companion installed.
1. Press and hold the **Volume Up and Power buttons** until the device reboots. Release the Power button, but continue to hold the Volume Up button until the third LED is lit.
1. The device should be visible in **Device Manager** as a **Microsoft HoloLens Recovery** device.
1. Launch Advanced Recovery Companion, and follow the on-screen prompts to reflash the OS to the HoloLens 2.
### HoloLens (1st gen)
@ -120,7 +123,7 @@ If necessary, you can install a completely new operating system on your HoloLens
Before you use this tool, determine if restarting or resetting your HoloLens fixes the problem. The recovery process may take some time. When you're done, the latest version of the Windows Holographic software approved for your HoloLens will be installed.
To use the tool, you’ll need a computer running Windows 10 or later, with at least 4 GB of free storage space. Please note that you can’t run this tool on a virtual machine.
To use the tool, you'll need a computer running Windows 10 or later, with at least 4 GB of free storage space. Please note that you can't run this tool on a virtual machine.
To recover your HoloLens
@ -128,4 +131,4 @@ To recover your HoloLens
1. Connect the HoloLens (1st gen) to your computer using the Micro USB cable that came with your HoloLens.
1. Run the Windows Device Recovery Tool and follow the instructions.
If the HoloLens (1st gen) isn’t automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.
If the HoloLens (1st gen) isn't automatically detected, select **My device was not detected** and follow the instructions to put your device into recovery mode.

17
devices/hololens/hololens-release-notes.md
View File

@ -1,5 +1,5 @@
---
title: What's new in Microsoft HoloLens
title: HoloLens release notes
description: Learn about updates in each new HoloLens release.
author: scooley
ms.author: scooley
@ -9,6 +9,9 @@ ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
ms.date: 12/02/2019
ms.custom:
- CI 111456
- CSSTroubleshooting
audience: ITPro
appliesto:
- HoloLens 1
@ -16,7 +19,7 @@ appliesto:
---
# HoloLens Release Notes
# HoloLens release notes
## HoloLens 2
@ -57,12 +60,12 @@ appliesto:
| Feature | Details |
|---|---|
| **Quick actions menu** | When you're in an app, the Bloom gesture will now open a Quick actions menu to give you quick access to commonly used system features without having to leave the app. <br> See [Set up HoloLens in kiosk mode](hololens-kiosk.md) for information about the Quick actions menu in kiosk mode.<br><br>![sample of the Quick actions menu](images/minimenu.png) |
| **Stop video capture from the Start or quick actions menu** | If you start video capture from the Start menu or quick actions menu, you’ll be able to stop recording from the same place. (Don’t forget, you can always do this with voice commands too.) |
| **Stop video capture from the Start or quick actions menu** | If you start video capture from the Start menu or quick actions menu, you'll be able to stop recording from the same place. (Don't forget, you can always do this with voice commands too.) |
| **Project to a Miracast-enabled device** | Project your HoloLens content to a nearby Surface device or TV/Monitor if using Microsoft Display adapter. On **Start**, select **Connect**, and then select the device you want to project to. **Note:** You can deploy HoloLens to use Miracast projection without enabling developer mode. |
| **New notifications** | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you’re in an immersive experience, use the bloom gesture). |
| **HoloLens overlays**<br>(file picker, keyboard, dialogs, etc.) | You’ll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps. |
| **Visual feedback overlay UI for volume change** | When you use the volume up/down buttons on your HoloLens you’ll see a visual display of the volume level. |
| **New UI for device boot** | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it’s between the "Hello" message and the Windows boot logo. |
| **New notifications** | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you're in an immersive experience, use the bloom gesture). |
| **HoloLens overlays**<br>(file picker, keyboard, dialogs, etc.) | You'll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps. |
| **Visual feedback overlay UI for volume change** | When you use the volume up/down buttons on your HoloLens you'll see a visual display of the volume level. |
| **New UI for device boot** | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it's between the "Hello" message and the Windows boot logo. |
| **Nearby sharing** | Addition of the Windows Nearby Sharing experience, allowing you to share a capture with a nearby Windows device. When you capture a photo or video on HoloLens (or use the share button from an app such as Microsoft Edge), select a nearby Windows device to share with. |
| **Share from Microsoft Edge** | Share button is now available on Microsoft Edge windows on HoloLens. In Microsoft Edge, select **Share**. Use the HoloLens share picker to share web content. |

14
devices/hololens/hololens-requirements.md
View File

@ -33,7 +33,7 @@ This document also assumes that the HoloLens has been evaluated by security team
Before deploying the HoloLens in your environment, it is important to first determine what features, apps, and type of identities are needed. It is also important to ensure that your security team has approved of the use of the HoloLens on the company's network. Please see [Frequently ask security questions](hololens-faq-security.md) for additional security information.
### Type of identity
### Type of Identity
Determine the type of identity that will be used to sign into the device.
@ -41,6 +41,8 @@ Determine the type of identity that will be used to sign into the device.
2. **MSA:** This is a personal account (like outlook, hotmail, gmail, yahoo, etc.) This will allow only 1 user to log into the device.
3. **Azure Active Directory (Azure AD) accounts:** This is an account created in Azure AD. This grants your corporation the ability to manage the HoloLens device. This will allow multiple users to log into the HoloLens 1st Gen Commercial Suite/the HoloLens 2 device.
For more detailed information about identity types, please visit our [HoloLens Identity](hololens-identity.md) article.
### Type of Features
Your feature requirements will determine which HoloLens you need. One popular feature that we see deployed in customer environments frequently is Kiosk Mode. A list of HoloLens key features, and the editions of HoloLens that support them, can be found [here](hololens-commercial-features.md).
@ -66,13 +68,15 @@ There are two types of Kiosk Modes: Single app and multi-app. Single app kiosk m
There are two main ways ([provisioning packages](hololens-kiosk.md#set-up-kiosk-mode-using-a-provisioning-package-windows-10-version-1803) and [MDM](hololens-kiosk.md#set-up-kiosk-mode-using-microsoft-intune-or-mdm-windows-10-version-1803)) to deploy kiosk mode for HoloLens. These options will be discussed later in the document; however, you can use the links above to jump to the respective sections in this doc.
### Apps
### Apps and App Specific Scenarios
The majority of the steps found in this document will also apply to the following apps:
1. Remote Assist
2. Guides
3. Customer Apps
| App | App Specific Scenarios |
| --- | --- |
| Remote Assist | [Cross Tenant Communication](https://docs.microsoft.com/dynamics365/mixed-reality/remote-assist/cross-tenant-overview)|
| Guides | *Coming Soon* |
|Custom Apps | *Coming Soon* |
### Determine your enrollment method

9
devices/hololens/hololens-spaces.md
View File

@ -1,9 +1,12 @@
---
title: Mapping physical spaces with HoloLens
title: Map physical spaces with HoloLens
description: HoloLens learns what a space looks like over time. Users can facilitate this process by moving the HoloLens in certain ways through the space.
ms.assetid: bd55ecd1-697a-4b09-8274-48d1499fcb0b
author: dorreneb
ms.author: dobrown
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.date: 09/16/2019
keywords: hololens, Windows Mixed Reality, design, spatial mapping, HoloLens, surface reconstruction, mesh, head tracking, mapping
ms.prod: hololens
@ -15,14 +18,14 @@ appliesto:
- HoloLens 2
---
# Mapping physical spaces with HoloLens
# Map physical spaces with HoloLens
HoloLens blends holograms with your physical world. To do that, HoloLens has to learn about the physical world around you and remember where you place holograms within that space.
Over time, the HoloLens builds up a *spatial map* of the environment that it has seen. HoloLens updates the map as the environment changes. As long as you are logged in and the device is turned on, HoloLens creates and updates your spatial maps. If you hold or wear the device with the cameras pointed at a space, the HoloLens tries to map the area. While the HoloLens learns a space naturally over time, there are ways in which you can help HoloLens map your space more quickly and efficiently.
> [!NOTE]
> If your HoloLens can’t map your space or is out of calibration, HoloLens may enter Limited mode. In Limited mode, you won’t be able to place holograms in your surroundings.
> If your HoloLens can't map your space or is out of calibration, HoloLens may enter Limited mode. In Limited mode, you won't be able to place holograms in your surroundings.
This article explains how HoloLens maps spaces, how to improve spatial mapping, and how to manage the spatial data that HoloLens collects.

11
devices/hololens/hololens-status.md
View File

@ -1,18 +1,21 @@
---
title: HoloLens status
title: Status of the HoloLens services
description: Shows the status of HoloLens online services.
author: todmccoy
ms.author: v-todmc
author: Teresa-Motiv
ms.author: v-tea
ms.reviewer: luoreill
manager: jarrettr
audience: Admin
ms.custom:
- CI 111456
- CSSTroubleshooting
ms.topic: article
ms.prod: hololens
ms.localizationpriority: high
ms.sitesec: library
---
# HoloLens status
# Status of the HoloLens services
✔️ **All services are active**

49
devices/hololens/hololens-troubleshooting.md
View File

@ -1,5 +1,5 @@
---
title: HoloLens troubleshooting
title: Troubleshoot HoloLens issues
description: Solutions for common HoloLens issues.
author: mattzmsft
ms.author: mazeller
@ -11,16 +11,19 @@ audience: ITPro
ms.localizationpriority: medium
keywords: issues, bug, troubleshoot, fix, help, support, HoloLens
manager: jarrettr
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Troubleshooting HoloLens issues
# Troubleshoot HoloLens issues
This article describes how to resolve several common HoloLens issues.
## My HoloLens is unresponsive or won’t start
## My HoloLens is unresponsive or won't start
If your HoloLens won't start:
@ -35,59 +38,59 @@ If these steps don't work, you can try [recovering your device](hololens-recover
## Holograms don't look good
If your holograms are unstable, jumpy, or don’t look right, try:
If your holograms are unstable, jumpy, or don't look right, try:
- Cleaning your device visor and sensor bar on the front of your HoloLens.
- Increasing the light in your room.
- Walking around and looking at your surroundings so that HoloLens can scan them more completely.
- Calibrating your HoloLens for your eyes. Go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
## HoloLens doesn’t respond to gestures
## HoloLens doesn't respond to gestures
To make sure that HoloLens can see your gestures. Keep your hand in the gesture frame - when HoloLens can see your hand, the cursor changes from a dot to a ring.
Learn more about using gestures on [HoloLens (1st gen)](hololens1-basic-usage.md#use-hololens-with-your-hands) or [HoloLens 2](hololens2-basic-usage.md#the-hand-tracking-frame).
If your environment is too dark, HoloLens might not see your hand, so make sure that there’s enough light.
If your environment is too dark, HoloLens might not see your hand, so make sure that there's enough light.
If your visor has fingerprints or smudges, use the microfiber cleaning cloth that came with the HoloLens to clean your visor gently.
## HoloLens doesn’t respond to my voice commands
## HoloLens doesn't respond to my voice commands
If Cortana isn’t responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
If Cortana isn't responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
## I can’t place holograms or see holograms that I previously placed
## I can't place holograms or see holograms that I previously placed
If HoloLens can’t map or load your space, it enters Limited mode and you won’t be able to place holograms or see holograms that you’ve placed. Here are some things to try:
If HoloLens can't map or load your space, it enters Limited mode and you won't be able to place holograms or see holograms that you've placed. Here are some things to try:
- Make sure that there’s enough light in your environment so HoloLens can see and map the space.
- Make sure that you’re connected to a Wi-Fi network. If you’re not connected to Wi-Fi, HoloLens can’t identify and load a known space.
- Make sure that there's enough light in your environment so HoloLens can see and map the space.
- Make sure that you're connected to a Wi-Fi network. If you're not connected to Wi-Fi, HoloLens can't identify and load a known space.
- If you need to create a new space, connect to Wi-Fi, then restart your HoloLens.
- To see if the correct space is active, or to manually load a space, go to **Settings** > **System** > **Spaces**.
- If the correct space is loaded and you’re still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space.
- If the correct space is loaded and you're still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space.
## My HoloLens can’t tell what space I’m in
## My HoloLens can't tell what space I'm in
If your HoloLens can’t identify and load the space you’re in automatically, check the following factors:
If your HoloLens can't identify and load the space you're in automatically, check the following factors:
- Make sure that you’re connected to Wi-Fi
- Make sure that there’s plenty of light in the room
- Make sure that there haven’t been any major changes to the surroundings.
- Make sure that you're connected to Wi-Fi
- Make sure that there's plenty of light in the room
- Make sure that there haven't been any major changes to the surroundings.
You can also load a space manually or manage your spaces by going to **Settings** > **System** > **Spaces**.
## I’m getting a “low disk space” error
## I'm getting a "low disk space" error
You’ll need to free up some storage space by doing one or more of the following:
You'll need to free up some storage space by doing one or more of the following:
- Delete some unused spaces. Go to **Settings** > **System** > **Spaces**, select a space that you no longer need, and then select **Remove**.
- Remove some of the holograms that you’ve placed.
- Remove some of the holograms that you've placed.
- Delete some pictures and videos from the Photos app.
- Uninstall some apps from your HoloLens. In the **All apps** list, tap and hold the app you want to uninstall, and then select **Uninstall**.
## My HoloLens can’t create a new space
## My HoloLens can't create a new space
The most likely problem is that you’re running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.
The most likely problem is that you're running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.
## The HoloLens emulators isn't working

7
devices/hololens/hololens-updates.md
View File

@ -1,5 +1,5 @@
---
title: Managing updates to HoloLens
title: Manage HoloLens updates
description: Administrators can use mobile device management to manage updates to HoloLens devices.
ms.prod: hololens
ms.sitesec: library
@ -11,12 +11,15 @@ ms.localizationpriority: high
ms.date: 11/7/2019
ms.reviewer: jarrettr
manager: jarrettr
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Managing HoloLens updates
# Manage HoloLens updates
HoloLens uses Windows Update, just like other Windows 10 devices. When an update is available, it will be automatically downloaded and installed the next time your device is plugged in and connected to the Internet.

85
devices/hololens/hololens-whats-new.md
View File

@ -1,85 +0,0 @@
---
title: What's new in Microsoft HoloLens (HoloLens)
description: Windows Holographic for Business gets new features in Windows 10, version 1809.
ms.prod: hololens
ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.date: 11/13/2018
ms.reviewer:
manager: dansimp
---
# What's new in Microsoft HoloLens
## Windows 10, version 1809 for Microsoft HoloLens
> **Applies to:** Hololens (1st gen)
### For everyone
| Feature | Details |
|---|---|
| **Quick actions menu** | When you're in an app, the Bloom gesture will now open a Quick actions menu to give you quick access to commonly used system features without having to leave the app. <br> See [Set up HoloLens in kiosk mode](hololens-kiosk.md) for information about the Quick actions menu in kiosk mode.<br><br>![sample of the Quick actions menu](images/minimenu.png) |
| **Stop video capture from the Start or quick actions menu** | If you start video capture from the Start menu or quick actions menu, you’ll be able to stop recording from the same place. (Don’t forget, you can always do this with voice commands too.) |
| **Project to a Miracast-enabled device** | Project your HoloLens content to a nearby Surface device or TV/Monitor if using Microsoft Display adapter. On **Start**, select **Connect**, and then select the device you want to project to. **Note:** You can deploy HoloLens to use Miracast projection without enabling developer mode. |
| **New notifications** | View and respond to notification toasts on HoloLens, just like you do on a PC. Gaze to respond to or dismiss them (or if you’re in an immersive experience, use the bloom gesture). |
| **HoloLens overlays**<br>(file picker, keyboard, dialogs, etc.) | You’ll now see overlays such as the keyboard, dialogs, file picker, etc. when using immersive apps. |
| **Visual feedback overlay UI for volume change** | When you use the volume up/down buttons on your HoloLens you’ll see a visual display of the volume level. |
| **New UI for device boot** | A loading indicator was added during the boot process to provide visual feedback that the system is loading. Reboot your device to see the new loading indicator—it’s between the "Hello" message and the Windows boot logo. |
| **Nearby sharing** | Addition of the Windows Nearby Sharing experience, allowing you to share a capture with a nearby Windows device. When you capture a photo or video on HoloLens (or use the share button from an app such as Microsoft Edge), select a nearby Windows device to share with. |
| **Share from Microsoft Edge** | Share button is now available on Microsoft Edge windows on HoloLens. In Microsoft Edge, select **Share**. Use the HoloLens share picker to share web content. |
### For administrators
| Feature | Details |
|---|----|
| [Enable post-setup provisioning](hololens-provisioning.md) | You can now apply a runtime provisioning package at any time using **Settings**. |
| Assigned access with Azure AD groups | You can now use Azure AD groups for configuration of Windows assigned access to set up single or multi-app kiosk configuration. |
| PIN sign-in on profile switch from sign-in screen | PIN sign-in is now available for **Other User**.  |
| Sign in with Web Credential Provider using password | You can now select the Globe sign-in option to launch web sign-in with your password. From the sign-in screen, select **Sign-In options** and select the Globe option to launch web sign-in. Enter your user name if needed, then your password. <br>**Note:** You can choose to bypass any PIN/Smartcard options when prompted during web sign-in.  |
| Read device hardware info through MDM so devices can be tracked by serial # | IT administrators can see and track HoloLens by device serial number in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
| Set HoloLens device name through MDM (rename) |  IT administrators can see and rename HoloLens devices in their MDM console. Refer to your MDM documentation for feature availability and instructions. |
### For international customers
Feature | Details
--- | ---
Localized Chinese and Japanese builds | Use HoloLens with localized user interface for Simplified Chinese or Japanese, including localized Pinyin keyboard, dictation, and voice commands.
Speech Synthesis (TTS) | Speech synthesis feature now supports Chinese, Japanese, and English.
[Learn how to install the Chinese and Japanese versions of HoloLens.](hololens1-install-localized.md)
## Windows 10, version 1803 for Microsoft HoloLens
> **Applies to:** Hololens (1st gen)
Windows 10, version 1803, is the first feature update to Windows Holographic for Business since its release in Windows 10, version 1607. This update introduces the following changes:
- Previously, you could only verify that upgrade license for Commercial Suite had been applied to your HoloLens device by checking to see if VPN was an available option on the device. Now, **Settings** > **System** will display **Windows Holographic for Business** after the upgrade license is applied. [Learn how to unlock Windows Holographic for Business features](hololens1-upgrade-enterprise.md).
- You can view the operating system build number in device properties in the File Explorer app and in the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379/windows-10-mobile-device-recovery-tool-faq).
- Provisioning a HoloLens device is now easier with the new **Provision HoloLens devices** wizard in the Windows Configuration Designer tool. In the wizard, you can configure the setup experience and network connections, set developer mode, and obtain bulk Azure AD tokens. [Learn how to use the simple provisioning wizard for HoloLens](hololens-provisioning.md#provisioning-package-hololens-wizard).
![Provisioning HoloLens devices](images/provision-hololens-devices.png)
- When you create a local account in a provisioning package, the password no longer expires every 42 days.
- You can [configure HoloLens as a single-app or multi-app kiosk](hololens-kiosk.md). Multi-app kiosk mode lets you set up a HoloLens to only run the apps that you specify, and prevents users from making changes.
- Media Transfer Protocol (MTP) is enabled so that you can connect the HoloLens device to a PC by USB and transfer files between HoloLens and the PC. You can also use the File Explorer app to move and delete files from within HoloLens.
- Previously, after you signed in to the device with an Azure Active Directory (Azure AD) account, you then had to **Add work access** in **Settings** to get access to corporate resources. Now, you sign in with an Azure AD account and enrollment happens automatically.
- Before you sign in, you can choose the network icon below the password field to choose a different Wi-Fi network to connect to. You can also connect to a guest network, such as at a hotel, conference center, or business.
- You can now easily [share HoloLens with multiple people](hololens-multiple-users.md) using Azure AD accounts.
- When setup or sign-in fails, choose the new **Collect info** option to get diagnostic logs for troubleshooting.
- Individual users can sync their corporate email without enrolling their device in mobile device management (MDM). You can use the device with a Microsoft Account, download and install the Mail app, and add an email account directly.
- You can check the MDM sync status for a device in **Settings** > **Accounts** > **Access Work or School** > **Info**. In the **Device sync status** section, you can start a sync, see areas managed by MDM, and create and export an advanced diagnostics report.

7
devices/hololens/index.md
View File

@ -1,6 +1,6 @@
---
title: Microsoft HoloLens
description: Landing page Microsoft HoloLens.
description: Landing page for Microsoft HoloLens.
ms.prod: hololens
ms.sitesec: library
ms.assetid: 0947f5b3-8f0f-42f0-aa27-6d2cad51d040
@ -10,8 +10,11 @@ ms.topic: article
ms.localizationpriority: medium
ms.date: 10/14/2019
audience: ITPro
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens 1
- HoloLens (1st gen)
- HoloLens 2
---

11
devices/hololens/scep-whitepaper.md
View File

@ -11,20 +11,23 @@ ms.sitesec: library
ms.topic: article
audience: ITPro
ms.localizationpriority: high
ms.custom:
- CI 111456
- CSSTroubleshooting
appliesto:
- HoloLens 1 (1st gen)
- HoloLens 2
---
# SCEP Whitepaper
# SCEP whitepaper
## High Level
### How the SCEP Challenge PW is secured
We work around the weakness of the SCEP protocol by generating custom challenges in Intune itself. The challenge string we create is signed/encrypted, and contains the information we’ve configured in Intune for certificate issuance into the challenge blob. This means the blob used as the challenge string contains the expected CSR information like the Subject Name, Subject Alternative Name, and other attributes.
We work around the weakness of the SCEP protocol by generating custom challenges in Intune itself. The challenge string we create is signed/encrypted, and contains the information we've configured in Intune for certificate issuance into the challenge blob. This means the blob used as the challenge string contains the expected CSR information like the Subject Name, Subject Alternative Name, and other attributes.
We then pass that to the device and then the device generates it’s CSR and passes it, and the blob to the SCEP URL it received in the MDM profile. On NDES servers running the Intune SCEP module we perform a custom challenge validation that validates the signature on the blob, decrypts the challenge blob itself, compare it to the CSR received, and then determine if we should issue the cert. If any portion of this check fails then the certificate request is rejected.
We then pass that to the device and then the device generates it's CSR and passes it, and the blob to the SCEP URL it received in the MDM profile. On NDES servers running the Intune SCEP module we perform a custom challenge validation that validates the signature on the blob, decrypts the challenge blob itself, compare it to the CSR received, and then determine if we should issue the cert. If any portion of this check fails then the certificate request is rejected.
## Behind the scenes
@ -72,6 +75,6 @@ We then pass that to the device and then the device generates it’s CSR and pas
1. 1st time configuration of the connector: Authentication to AAD during the initial connector setup.
1. Connector checks in with Intune, and will process and any cert revocation transactions (i.e, if the Intune tenant admin issues a remote wipe – full or partial, also If a user unenrolls their device from Intune), reporting on issued certs, renewing the connectors’ SC_Online_Issuing certificate from Intune. Also note: the NDES Intune connector has shared PKCS cert functionality (if you decide to issue PKCS/PFX based certs) so the connector checks to Intune for PKCS cert requests even though there won’t be any requests to process. We are splitting that functionality out, so this connector just handles SCEP, but no ETA yet.
1. Connector checks in with Intune, and will process and any cert revocation transactions (i.e, if the Intune tenant admin issues a remote wipe – full or partial, also If a user unenrolls their device from Intune), reporting on issued certs, renewing the connectors' SC_Online_Issuing certificate from Intune. Also note: the NDES Intune connector has shared PKCS cert functionality (if you decide to issue PKCS/PFX based certs) so the connector checks to Intune for PKCS cert requests even though there won't be any requests to process. We are splitting that functionality out, so this connector just handles SCEP, but no ETA yet.
1. [Here](https://docs.microsoft.com/intune/intune-endpoints#microsoft-intune-certificate-connector) is a reference for Intune NDES connector network communications.

182
devices/surface-hub/index.md
View File

@ -1,182 +0,0 @@
---
title: Surface Hub
author: greg-lindsay
ms.author: greglin
manager: laurawi
layout: LandingPage
ms.prod: surface-hub
ms.tgt_pltfrm: na
ms.devlang: na
ms.topic: landing-page
description: "Get started with Microsoft Surface Hub."
ms.localizationpriority: High
---
# Get started with Surface Hub
Surface Hub 2S is an all-in-one digital interactive whiteboard, meetings platform, and collaborative computing device that brings the power of Windows 10 to team collaboration. Use the links below to learn how to plan, deploy, manage, and support your Surface Hub devices.
<ul class="panelContent cardsF">
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/get-started-blue.svg" alt="Get started icon" />
</div>
</div>
<div class="cardText">
<h3>Overview</h3>
<p><a href="https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/Behind-the-design-Surface-Hub-2S/ba-p/464099" target="_blank">Behind the design: Surface Hub 2S</a></p>
<p><a href="surface-hub-2s-whats-new.md">What's new in Surface Hub 2S</a></p>
<p><a href="differences-between-surface-hub-and-windows-10-enterprise.md">Operating system essentials</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/task-checklist-planning-blue.svg" alt="Plan icon" />
</div>
</div>
<div class="cardText">
<h3>Plan</h3>
<p><a href="surface-hub-2s-site-readiness-guide.md">Surface Hub 2S Site Readiness Guide</a></p>
<p><a href="surface-hub-2s-install-mount.md">Install and mount Surface Hub 2S</a></p>
<p><a href="surface-hub-2s-custom-install.md">Customize Surface Hub 2S installation</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/deploy-blue.svg" alt="Deploy icon" />
</div>
</div>
<div class="cardText">
<h3>Deploy</h3>
<p><a href="surface-hub-2s-adoption-kit.md">Surface Hub 2S adoption and training</a></p>
<p><a href="surface-hub-2s-deploy-checklist.md">Surface Hub 2S deployment checklist</a></p>
<p><a href="surface-hub-2s-account.md">Create device account</a></p>
</div>
</div>
</div>
</div>
</li>
</ul>
<ul class="panelContent cardsF">
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/process-flow-blue.svg" alt="Manage icon" />
</div>
</div>
<div class="cardText">
<h3>Manage</h3>
<p><a href="surface-hub-2s-manage-intune.md">Manage with Intune</a></p>
<p><a href="local-management-surface-hub-settings.md">Manage local settings</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/security-blue.svg" alt="Secure icon" />
</div>
</div>
<div class="cardText">
<h3>Secure</h3>
<p><a href="surface-hub-2s-secure-with-uefi-semm.md">Secure with UEFI and SEMM</a></p>
<p><a href="surface-hub-wifi-direct.md">Wi-Fi security considerations</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/connector-blue.svg" alt="Support icon" />
</div>
</div>
<div class="cardText">
<h3>Troubleshoot</h3>
<p><a href="https://support.microsoft.com/help/4493926" target="_blank">Service and warranty</a></p>
<p><a href="surface-hub-2s-recover-reset.md">Recover & reset Surface Hub 2S</a></p>
<p><a href="support-solutions-surface-hub.md">Surface Hub support solutions</a></p>
<p><a href="https://support.office.com/article/Enable-Microsoft-Whiteboard-on-Surface-Hub-b5df4539-f735-42ff-b22a-0f5e21be7627" target="_blank">Enable Microsoft Whiteboard on Surface Hub</a></p>
</div>
</div>
</div>
</div>
</li>
</ul>
---
<ul class="panelContent cardsW">
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardText">
<h3>Get ready for Surface Hub 2S</h3>
<p><a href="https://www.microsoft.com/p/surface-hub-2S/8P62MW6BN9G4?activetab=pivot:overviewtab" target="_blank">Ordering Surface Hub 2S</p>
<p><a href="surface-hub-2s-prepare-environment.md">Prepare your environment for Surface Hub 2S</p>
<p><a href="surface-hub-2s-install-mount.md">Install & mount Surface Hub 2S</p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardText">
<h3>Surface Hub 2S Videos</h3>
<p><a href="surface-hub-2s-adoption-videos.md" target="_blank">Adoption and training videos</p>
<p><a href="https://youtu.be/pbhNngw3a-Y" target="_blank">What is Surface Hub 2S?</p>
<p><a href="https://www.youtube.com/watch?v=CH2seLS5Wb0" target="_blank">Surface Hub 2S with Teams</p>
<p><a href="https://www.youtube.com/watch?v=I4N2lQX4WyI&list=PLXtHYVsvn_b__1Baibdu4elN4SoF3JTBZ&index=7" target="_blank">Surface Hub 2S with Microsoft 365</p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardText">
<h3>Community</h3>
<p><a href="https://techcommunity.microsoft.com/t5/Surface-Hub/bd-p/SurfaceHub" target="_blank">Join the Surface Hub Technical Community</p>
<p><a href="https://techcommunity.microsoft.com/t5/Surface-Devices/ct-p/SurfaceDevices" target="_blank">Join the Surface Devices Technical Community</p>
</div>
</div>
</div>
</div>
</li>
</ul>

127
devices/surface-hub/index.yml Normal file
View File

@ -0,0 +1,127 @@
### YamlMime:Hub
title: Surface Hub documentation # < 60 chars
summary: Surface Hub 2S is an all-in-one digital interactive whiteboard, meetings platform, and collaborative computing device. # < 160 chars
# brand: aspnet | azure | dotnet | dynamics | m365 | ms-graph | office | power-bi | power-platform | sql | sql-server | vs | visual-studio | windows | xamarin
brand: windows
metadata:
title: Surface Hub documentation # Required; page title displayed in search results. Include the brand. < 60 chars.
description: Get started with Microsoft Surface Hub. # Required; article description that is displayed in search results. < 160 chars.
services: product-insights
ms.service: product-insights #Required; service per approved list. service slug assigned to your service by ACOM.
ms.topic: hub-page # Required
ms.prod: surface-hub
ms.technology: windows
audience: ITPro
ms.localizationpriority: medium
author: greg-lindsay #Required; your GitHub user alias, with correct capitalization.
ms.author: greglin #Required; microsoft alias of author; optional team alias.
manager: laurawi
# highlightedContent section (optional)
# Maximum of 8 items
highlightedContent:
# itemType: architecture | concept | deploy | download | get-started | how-to-guide | learn | overview | quickstart | reference | sample | tutorial | video | whats-new
items:
# Card
- title: What is Surface Hub 2S?
itemType: overview
url: https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/Behind-the-design-Surface-Hub-2S/ba-p/464099
# Card
- title: What's new in Surface Hub 2S?
itemType: whats-new
url: surface-hub-2s-whats-new.md
# Card
- title: Operating system essentials
itemType: learn
url: differences-between-surface-hub-and-windows-10-enterprise.md
# Card
- title: Surface Hub 2S Site Readiness Guide
itemType: learn
url: surface-hub-2s-site-readiness-guide.md
# Card
- title: Install and mount Surface Hub 2S
itemType: how-to-guide
url: surface-hub-2s-install-mount.md
# Card
- title: Customize Surface Hub 2S installation
itemType: how-to-guide
url: surface-hub-2s-custom-install.md
# productDirectory section (optional)
productDirectory:
title: Deploy, manage, and support your Surface Hub devices # < 60 chars (optional)
summary: Find related links to deploy, manage and support your Surface Hub devices. # < 160 chars (optional)
items:
# Card
- title: Deploy
# imageSrc should be square in ratio with no whitespace
imageSrc: https://docs.microsoft.com/office/media/icons/deploy-blue.svg
links:
- url: surface-hub-2s-adoption-kit.md
text: Surface Hub 2S adoption and training
- url: surface-hub-2s-deploy-checklist.md
text: Surface Hub 2S deployment checklist
- url: surface-hub-2s-account.md
text: Create device account
# Card
- title: Manage
imageSrc: https://docs.microsoft.com/office/media/icons/process-flow-blue.svg
links:
- url: surface-hub-2s-manage-intune.md
text: Manage with Intune
- url: local-management-surface-hub-settings.md
text: Manage local settings
# Card
- title: Secure
imageSrc: https://docs.microsoft.com/office/media/icons/security-blue.svg
links:
- url: surface-hub-2s-secure-with-uefi-semm.md
text: Secure with UEFI and SEMM
- url: surface-hub-wifi-direct.md
text: Wi-Fi security considerations
# Card
- title: Troubleshoot
imageSrc: https://docs.microsoft.com/office/media/icons/connector-blue.svg
links:
- url: https://support.microsoft.com/help/4493926
text: Service and warranty
- url: surface-hub-2s-recover-reset.md
text: Recover & reset Surface Hub 2S
- url: support-solutions-surface-hub.md
text: Surface Hub support solutions
- url: https://support.office.com/article/Enable-Microsoft-Whiteboard-on-Surface-Hub-b5df4539-f735-42ff-b22a-0f5e21be7627
text: Enable Microsoft Whiteboard on Surface Hub
# additionalContent section (optional)
# Card with links style
additionalContent:
# Supports up to 3 sections
sections:
- title: Other content # < 60 chars (optional)
summary: Find related links for videos, community and support. # < 160 chars (optional)
items:
# Card
- title: Get ready for Surface Hub 2S
links:
- text: Ordering Surface Hub 2S
url: https://www.microsoft.com/p/surface-hub-2S/8P62MW6BN9G4?activetab=pivot:overviewtab
- text: Prepare your environment for Surface Hub 2S
url: surface-hub-2s-prepare-environment.md
# Card
- title: Surface Hub 2S Videos
links:
- text: Adoption and training videos
url: surface-hub-2s-adoption-videos.md
- text: Surface Hub 2S with Teams
url: https://www.youtube.com/watch?v=CH2seLS5Wb0
- text: Surface Hub 2S with Microsoft 365
url: https://www.youtube.com/watch?v=I4N2lQX4WyI&list=PLXtHYVsvn_b__1Baibdu4elN4SoF3JTBZ&index=7
# Card
- title: Community
links:
- text: Join the Surface Hub Technical Community
url: https://techcommunity.microsoft.com/t5/Surface-Hub/bd-p/SurfaceHub
- text: Join the Surface Devices Technical Community
url: https://techcommunity.microsoft.com/t5/Surface-Devices/ct-p/SurfaceDevices

24
devices/surface-hub/surface-hub-2s-manage-intune.md
View File

@ -50,22 +50,26 @@ To ensure optimal video and audio quality on Surface Hub 2S, add the following Q
|**Name**|**Description**|**OMA-URI**|**Type**|**Value**|
|:------ |:------------- |:--------- |:------ |:------- |
|**Audio Ports**| Audio Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubAudio/DestinationPortMatchCondition | String | 3478-3479 |
|**Audio DSCP**| Audio ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubAudio/DSCPAction | Integer | 46 |
|**Video Ports**| Video Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubVideo/DestinationPortMatchCondition | String | 3480 |
|**Video DSCP**| Video ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubVideo/DSCPAction | Integer | 34 |
|**Audio Ports**| Audio Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsAudio/DestinationPortMatchCondition | String | 3478-3479 |
|**Audio DSCP**| Audio ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsAudio/DSCPAction | Integer | 46 |
|**Video Port**| Video Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsVideo/DestinationPortMatchCondition | String | 3480 |
|**Video DSCP**| Video ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsVideo/DSCPAction | Integer | 34 |
|**P2P Audio Ports**| Audio Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsP2PAudio/DestinationPortMatchCondition | String | 50000-50019 |
|**P2P Audio DSCP**| Audio ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsP2PAudio/DSCPAction | Integer | 46 |
|**P2P Video Ports**| Video Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsP2PVideo/DestinationPortMatchCondition | String | 50020-50039 |
|**P2P Video DSCP**| Video ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/TeamsP2PVideo/DSCPAction | Integer | 34 |
### Skype for Business QoS settings
| Name | Description | OMA-URI | Type | Value |
| ------------------ | ------------------- | ------------------------------------------------------------------------ | ------- | ------------------------------ |
| Audio Ports | Audio Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubAudio/SourcePortMatchCondition | String | 50000-50019 |
| Audio DSCP | Audio ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubAudio/DSCPAction | Integer | 46 |
| Audio Media Source | Skype App name | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubAudio/AppPathNameMatchCondition | String | Microsoft.PPISkype.Windows.exe |
| Video Ports | Video Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubVideo/SourcePortMatchCondition | String | 50020-50039 |
| Video DSCP | Video ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubVideo/DSCPAction | Integer | 34 |
| Video Media Source | Skype App name | ./Device/Vendor/MSFT/NetworkQoSPolicy/HubVideo/AppPathNameMatchCondition | String | Microsoft.PPISkype.Windows.exe |
| Audio Ports | Audio Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/SfBAudio/SourcePortMatchCondition | String | 50000-50019 |
| Audio DSCP | Audio ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/SfBAudio/DSCPAction | Integer | 46 |
| Audio Media Source | Skype App name | ./Device/Vendor/MSFT/NetworkQoSPolicy/SfBAudio/AppPathNameMatchCondition | String | Microsoft.PPISkype.Windows.exe |
| Video Ports | Video Port range | ./Device/Vendor/MSFT/NetworkQoSPolicy/SfBVideo/SourcePortMatchCondition | String | 50020-50039 |
| Video DSCP | Video ports marking | ./Device/Vendor/MSFT/NetworkQoSPolicy/SfBVideo/DSCPAction | Integer | 34 |
| Video Media Source | Skype App name | ./Device/Vendor/MSFT/NetworkQoSPolicy/SfBVideo/AppPathNameMatchCondition | String | Microsoft.PPISkype.Windows.exe |
> [!NOTE]
> Both tables show default port ranges. Administrators may change the port ranges in the Skype for Business and Teams control panel.

2
devices/surface-hub/surface-hub-2s-whats-new.md
View File

@ -22,7 +22,7 @@ Surface Hub 2S is an all-in-one collaboration canvas that’s built for teamwork
|**Mobile Device Management and UEFI manageability**| Manage settings and policies using a mobile device management (MDM) provider. <br> <br> Full integration with Surface Enterprise Management Mode (SEMM) lets you manage hardware components and firmware. | [Managing Surface Hub 2S with Microsoft Intune](surface-hub-2s-manage-intune.md) <br> <br> [Surface Enterprise Management Mode](https://docs.microsoft.com/surface/surface-enterprise-management-mode) |
|**Cloud and on-premises coexistence**| Supports on-premises, hybrid, or online. | [Prepare your environment for Microsoft Surface Hub 2S](surface-hub-2s-prepare-environment.md) |
|**Reset and recovery**| Restore from the cloud or USB drive. | [Recover and reset Surface Hub 2S](surface-hub-2s-recover-reset.md) |
|**Microsoft Whiteboard**| Ofice 365 integration, intelligent ink, and Bing search bring powerful new capabilities, enabling a persistent digital canvas shareable across most browsers, Windows and iOS devices. | [Announcing a new whiteboard for your Surface Hub](https://techcommunity.microsoft.com/t5/Office-365-Blog/Announcing-a-new-Whiteboard-for-your-Surface-Hub/ba-p/637050) |
|**Microsoft Whiteboard**| Office 365 integration, intelligent ink, and Bing search bring powerful new capabilities, enabling a persistent digital canvas shareable across most browsers, Windows and iOS devices. | [Announcing a new whiteboard for your Surface Hub](https://techcommunity.microsoft.com/t5/Office-365-Blog/Announcing-a-new-Whiteboard-for-your-Surface-Hub/ba-p/637050) |
|**Microsoft Teams Meeting Room License**| Extends Office 365 licensing options across Skype for Business, Microsoft Teams, and Intune. | [Teams Meeting Room Licensing Update](https://docs.microsoft.com/MicrosoftTeams/room-systems/skype-room-systems-v2-0) |
|**On-screen display**| Adjust volume, brightness, and input control directly on the display. | |
|**Sensor-activated Connected Standby**| Doppler sensor activates Connected Standby after 1 minute of inactivity.<br> <br> Manage this setting remotely using Intune or directly on the device from the Settings app. | [Surface Hub 2S tech specs](surface-hub-2s-techspecs.md) |

27
devices/surface-hub/surface-hub-update-history.md
View File

@ -24,6 +24,33 @@ Please refer to the “[Surface Hub Important Information](https://support.micro
## Windows 10 Team Creators Update 1703
<details>
<summary>February 28, 2020—update for Surface Hub 2S</summary>
This update is specific to the Surface Hub 2S and provides the driver and firmware updates outlined below:
* Surface Integration driver - 13.46.139.0
* Improves display brightness scenarios.
* Intel(R) Management Engine Interface driver - 1914.12.0.1256
* Improves system stability.
* Surface SMC Firmware update - 1.161.139.0
* Improves pen battery performance.
* Surface UEFI update - 694.2938.768.0
* Improves system stability.
</details>
<details>
<summary>February 11, 2020—update for Team edition based on KB4537765* (OS Build 15063.2284)</summary>
This update to the Surface Hub includes quality improvements and security fixes. Key updates to Surface Hub, not already outlined in [Windows 10 Update History](https://support.microsoft.com/help/4018124/windows-10-update-history), include:
* Resolves an issue where the Hub 2S cannot be heard well by other participants during Skype for Business calls.
* Improves reliability for some Arabic, Hebrew, and other RTL language usage scenarios on Surface Hub.
Please refer to the [Surface Hub Admin guide](https://docs.microsoft.com/surface-hub/) for enabling/disabling device features and services.
*[KB4537765](https://support.microsoft.com/help/4537765)
</details>
<details>
<summary>January 14, 2020—update for Team edition based on KB4534296* (OS Build 15063.2254)</summary>

2
devices/surface/TOC.md
View File

@ -1,6 +1,6 @@
# [Surface](index.yml)
## [Get started](get-started.md)
## [Surface devices documentation](get-started.yml)
## Overview

169
devices/surface/get-started.md
View File

@ -1,169 +0,0 @@
---
title: Get started with Surface devices
author: greg-lindsay
ms.author: greglin
manager: laurawi
layout: LandingPage
ms.assetid:
ms.audience: itpro
ms.tgt_pltfrm: na
ms.devlang: na
ms.topic: landing-page
description: "Get started with Microsoft Surface devices"
ms.localizationpriority: High
---
# Get started with Surface devices
Harness the power of Surface, Windows, and Office connected together through the cloud. Find tools, step-by-step guides, and other resources to help you plan, deploy, and manage Surface for Business devices in your organization.
<ul class="panelContent cardsF">
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/task-checklist-planning-blue.svg" alt="Plan" />
</div>
</div>
<div class="cardText">
<h3>Plan</h3>
<p><a href="considerations-for-surface-and-system-center-configuration-manager.md">Surface and Endpoint Configuration Manager considerations</a></p>
<p><a href="wake-on-lan-for-surface-devices.md">Wake On LAN for Surface devices</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/deploy-blue.svg" alt="Deploy" />
</div>
</div>
<div class="cardText">
<h3>Deploy</h3>
<p><a href="manage-surface-driver-and-firmware-updates.md">Manage and deploy Surface driver and firmware updates</a></p>
<p><a href="windows-autopilot-and-surface-devices.md">Autopilot and Surface devices</a></p>
<p><a href="surface-pro-arm-app-management.md">Deploying, managing, and servicing Surface Pro X</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/process-flow-blue.svg" alt="Manage" />
</div>
</div>
<div class="cardText">
<h3>Manage</h3>
<p><a href="surface-wireless-connect.md">Optimize Wi-Fi connectivity for Surface devices</a></p>
<p><a href="maintain-optimal-power-settings-on-Surface-devices.md">Best practice power settings for Surface devices</a></p>
<p><a href="battery-limit.md">Manage battery limit with UEFI</a></p>
</div>
</div>
</div>
</div>
</li>
</ul>
<ul class="panelContent cardsF">
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/security-blue.svg" alt="Secure" />
</div>
</div>
<div class="cardText">
<h3>Secure</h3>
<p><a href="surface-manage-dfci-guide.md">Intune management of Surface UEFI settings</a></p>
<p><a href="surface-enterprise-management-mode.md">Surface Enterprise Management Mode (SEMM)</a></p>
<p><a href="microsoft-surface-data-eraser.md">Surface Data Eraser tool</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardImageOuter">
<div class="cardImage">
<img src="https://docs.microsoft.com/office/media/icons/connector-blue.svg" alt="Support" />
</div>
</div>
<div class="cardText">
<h3>Support</h3>
<p><a href="https://support.microsoft.com/help/4483194/maximize-surface-battery-life">Maximize your Surface battery life</a></p>
<p><a href="https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations">Troubleshoot Surface Dock and docking stations</a></p>
<p><a href="support-solutions-surface.md">Top support solutions</a></p>
</div>
</div>
</div>
</div>
</li>
</ul>
---
<ul class="panelContent cardsW">
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardText">
<h3>Tech specs</h3>
<P><a href="https://www.microsoft.com/surface/business/surface-pro-7" target="_blank">Surface Pro 7 for Business</a></P>
<P><a href="https://www.microsoft.com/surface/business/surface-pro-x" target="_blank">Surface Pro X for Business</a></p>
<P><a href="https://www.microsoft.com/surface/business/surface-laptop-3" target="_blank">Surface Laptop 3 for Business</a></p>
<P><a href="https://www.microsoft.com/surface/business/surface-book-2" target="_blank">Surface Book 2 for Business</a></p>
<P><a href="https://www.microsoft.com/surface/business/surface-studio-2" target="_blank">Surface Studio 2 for Business</a></p>
<P><a href="https://www.microsoft.com/surface/business/surface-go" target="_blank">Surface Go</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardText">
<h3>Discover Surface tools</h3>
<P><a href="surface-dock-firmware-update.md">Surface Dock Firmware Update</a></p>
<P><a href="surface-diagnostic-toolkit-for-business-intro.md">Surface Diagnostic Toolkit for Business</a></p>
<P><a href="surface-enterprise-management-mode.md">SEMM and UEFI</a></p>
<P><a href="microsoft-surface-brightness-control.md">Surface Brightness Control</a></p>
<P><a href="battery-limit.md">Battery Limit setting</a></p>
</div>
</div>
</div>
</div>
</li>
<li>
<div class="cardSize">
<div class="cardPadding">
<div class="card">
<div class="cardText">
<h3>Community</h3>
<p><a href="https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/bg-p/SurfaceITPro" target="_blank">Surface IT Pro blog</a></p>
<p><a href="https://techcommunity.microsoft.com/t5/Surface-Devices/ct-p/SurfaceDevices" target="_blank">Surface Devices Tech Community</a></p>
<p><a href="https://www.youtube.com/watch?v=Uk2kJ5FUZxY&list=PLXtHYVsvn_b__1Baibdu4elN4SoF3JTBZ" target="_blank">Microsoft Mechanics Surface videos</a></p>
</div>
</div>
</div>
</div>
</li>
</ul>

122
devices/surface/get-started.yml Normal file
View File

@ -0,0 +1,122 @@
### YamlMime:Landing
title: Surface devices documentation # < 60 chars
summary: Harness the power of Surface, Windows, and Office connected together through the cloud. # < 160 chars
metadata:
title: Surface devices documentation # Required; page title displayed in search results. Include the brand. < 60 chars.
description: Get started with Microsoft Surface devices # Required; article description that is displayed in search results. < 160 chars.
ms.service: product-insights #Required; service per approved list. service slug assigned to your service by ACOM.
ms.topic: landing-page # Required
manager: laurawi
author: greg-lindsay #Required; your GitHub user alias, with correct capitalization.
ms.author: greglin #Required; microsoft alias of author; optional team alias.
audience: itpro
ms.localizationpriority: High
# linkListType: architecture | concept | deploy | download | get-started | how-to-guide | learn | overview | quickstart | reference | sample | tutorial | video | whats-new
landingContent:
# Cards and links should be based on top customer tasks or top subjects
# Start card title with a verb
# Card (optional)
- title: Surface devices
linkLists:
- linkListType: overview
links:
- text: Surface Pro 7 for Business
url: https://www.microsoft.com/surface/business/surface-pro-7
- text: Surface Pro X for Business
url: https://www.microsoft.com/surface/business/surface-pro-x
- text: Surface Laptop 3 for Business
url: https://www.microsoft.com/surface/business/surface-laptop-3
- text: Surface Book 2 for Business
url: https://www.microsoft.com/surface/business/surface-book-2
- text: Surface Studio 2 for Business
url: https://www.microsoft.com/surface/business/surface-studio-2
- text: Surface Go
url: https://www.microsoft.com/surface/business/surface-go
- linkListType: video
links:
- text: Microsoft Mechanics Surface videos
url: https://www.youtube.com/watch?v=Uk2kJ5FUZxY&list=PLXtHYVsvn_b__1Baibdu4elN4SoF3JTBZ
# Card (optional)
- title: Get started
linkLists:
- linkListType: get-started
links:
- text: Surface and Endpoint Configuration Manager considerations
url: considerations-for-surface-and-system-center-configuration-manager.md
- text: Wake On LAN for Surface devices
url: wake-on-lan-for-surface-devices.md
# Card
- title: Deploy Surface devices
linkLists:
- linkListType: deploy
links:
- text: Manage and deploy Surface driver and firmware updates
url: manage-surface-driver-and-firmware-updates.md
- text: Autopilot and Surface devices
url: windows-autopilot-and-surface-devices.md
- text: Deploying, managing, and servicing Surface Pro X
url: surface-pro-arm-app-management.md
# Card
- title: Manage Surface devices
linkLists:
- linkListType: how-to-guide
links:
- text: Optimize Wi-Fi connectivity for Surface devices
url: surface-wireless-connect.md
- text: Best practice power settings for Surface devices
url: maintain-optimal-power-settings-on-Surface-devices.md
- text: Manage battery limit with UEFI
url: battery-limit.md
# Card
- title: Secure Surface devices
linkLists:
- linkListType: how-to-guide
links:
- text: Intune management of Surface UEFI settings
url: surface-manage-dfci-guide.md
- text: Surface Enterprise Management Mode (SEMM)
url: surface-enterprise-management-mode.md
- text: Surface Data Eraser tool
url: microsoft-surface-data-eraser.md
# Card
- title: Discover Surface tools
linkLists:
- linkListType: how-to-guide
links:
- text: Surface Dock Firmware Update
url: surface-dock-firmware-update.md
- text: Surface Diagnostic Toolkit for Business
url: surface-diagnostic-toolkit-for-business-intro.md
- text: SEMM and UEFI
url: surface-enterprise-management-mode.md
- text: Surface Brightness Control
url: microsoft-surface-brightness-control.md
- text: Battery Limit setting
url: battery-limit.md
# Card
- title: Support and community
linkLists:
- linkListType: learn
links:
- text: Top support solutions
url: support-solutions-surface.md
- text: Maximize your Surface battery life
url: https://support.microsoft.com/help/4483194/maximize-surface-battery-life
- text: Troubleshoot Surface Dock and docking stations
url: https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations
- linkListType: reference
links:
- text: Surface IT Pro blog
url: https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/bg-p/SurfaceITPro
- text: Surface Devices Tech Community
url: https://techcommunity.microsoft.com/t5/Surface-Devices/ct-p/SurfaceDevices

37
devices/surface/manage-surface-driver-and-firmware-updates.md
View File

@ -14,18 +14,17 @@ author: dansimp
ms.author: dansimp
ms.topic: article
ms.audience: itpro
ms.date: 01/24/2020
ms.date: 03/10/2020
---
# Manage and deploy Surface driver and firmware updates
How you manage Surface driver and firmware updates varies depending on your environment and organizational requirements. On Surface devices, firmware is exposed to the operating system as a driver and is visible in Device Manager, enabling device firmware and drivers to be automatically updated using Windows Update or Windows Update for Business. Although this simplified approach may be feasible for startups and small or medium-sized businesses, larger organizations typically need IT admins to distributing updates internally. This may involve comprehensive planning, application compatibility testing, piloting and validating updates, before final approval and distribution across the network.
How you manage Surface driver and firmware updates varies depending on your environment and organizational requirements. On Surface devices, firmware is exposed to the operating system as a driver and is visible in Device Manager, enabling device firmware and drivers to be automatically updated using Windows Update or Windows Update for Business. Although this simplified approach may be feasible for startups and small or medium-sized businesses, larger organizations typically need IT admins to distribute updates internally. This may involve comprehensive planning, application compatibility testing, piloting and validating updates, before final approval and distribution across the network.
> [!NOTE]
> This article is intended for technical support agents and IT professionals and applies to Surface devices only. If you're looking for help to install Surface updates or firmware on a home device, see [Update Surface firmware and Windows 10](https://support.microsoft.com/help/4023505).
While enterprise-grade software distribution solutions continue to evolve, the business rationale for centrally managing updates remains the same: Maintain the security of Surface devices and keep them updated with the latest operating system and feature improvements. This is essential for maintaining the stability of your production environment and enabling users to stay productive. This article provides an overview of recommended tools and processes for larger organizations to accomplish these goals.
While enterprise-grade software distribution solutions continue to evolve, the business rationale for centrally managing updates remains the same: Maintain the security of Surface devices and keep them updated with the latest operating system and feature improvements. This is essential for sustaining a stable production environment and ensuring users aren't blocked from being productive. This article provides an overview of recommended tools and processes for larger organizations to accomplish these goals.
## Central update management in commercial environments
@ -33,7 +32,7 @@ Microsoft has streamlined tools for managing devices – including driver and fi
### Manage updates with Configuration Manager and Intune
Microsoft Endpoint Configuration Manager allows you to synchronize and deploy Surface firmware and driver updates with the Configuration Manager client. Integration with Microsoft Intune lets you see all your managed, co-managed and partner-managed devices in one place. This is the recommended solution for large organizations to manage Surface updates.
Microsoft Endpoint Configuration Manager allows you to synchronize and deploy Surface firmware and driver updates with the Configuration Manager client. Integration with Microsoft Intune lets you see all your managed, co-managed, and partner-managed devices in one place. This is the recommended solution for large organizations to manage Surface updates.
For detailed steps, see the following resources:
@ -44,38 +43,42 @@ For detailed steps, see the following resources:
### Manage updates with Microsoft Deployment Toolkit
Included in Microsoft Endpoint Configuration Manager, the Microsoft Deployment Toolkit (MDT) contains optional deployment tools that you may wish to use depending on your environment. MDT includes the Windows Assessment and Deployment Kit (Windows ADK), Windows System Image Manager (Windows SIM), Deployment Image Servicing and Management (DISM), and User State Migration Tool (USMT). You can download the latest version of MDT from the [Microsoft Deployment Toolkit download page](https://www.microsoft.com/download/details.aspx?id=54259).
Included in Endpoint Configuration Manager, the Microsoft Deployment Toolkit (MDT) contains optional deployment tools that you may wish to use depending on your environment. These include the Windows Assessment and Deployment Kit (Windows ADK), Windows System Image Manager (Windows SIM), Deployment Image Servicing and Management (DISM), and User State Migration Tool (USMT). You can download the latest version of MDT from the [Microsoft Deployment Toolkit download page](https://www.microsoft.com/download/details.aspx?id=54259).
For detailed steps, see the following resources:
Surface driver and firmware updates are packaged as Windows Installer (MSI) files. To deploy these Windows Installer packages, you can use application deployment utilities such as the Microsoft Deployment Toolkit (MDT) or Microsoft Endpoint Configuration Manager. Such solutions provide the means for administrators to test and review updates before deploying them, and to centralize deployment. For each device, it is important to select the correct MSI file for the device and its operating system. For more information see [Deploy the latest firmware and drivers for Surface devices](deploy-the-latest-firmware-and-drivers-for-surface-devices.md).
For instructions on how to deploy updates by using Microsoft Endpoint Configuration Manager refer to [Deploy applications with Configuration Manager](https://docs.microsoft.com/configmgr/apps/deploy-use/deploy-applications). For instructions on how to deploy updates by using MDT, see [Deploy a Windows 10 image using MDT](https://docs.microsoft.com/windows/deployment/deploy-windows-mdt/deploy-a-windows-10-image-using-mdt).
- [Microsoft Deployment Toolkit documentation](https://docs.microsoft.com/configmgr/mdt/)
- [Deploy Windows 10 with the Microsoft Deployment Toolkit](https://docs.microsoft.com/windows/deployment/deploy-windows-mdt/deploy-windows-10-with-the-microsoft-deployment-toolkit)
- [Deploy Windows 10 to Surface devices with Microsoft Deployment Toolkit](https://docs.microsoft.com/surface/deploy-windows-10-to-surface-devices-with-mdt)
- [Deploy Windows 10 to Surface devices with Microsoft Deployment Toolkit](https://docs.microsoft.com/surface/deploy-windows-10-to-surface-devices-with-mdt)
Surface driver and firmware updates are packaged as Windows Installer (*.msi) files. To deploy these Windows Installer packages, you can use Endpoint Configuration Manager or MDT. For information about selecting the correct .msi file for a device and operating system, refer to the guidance below about downloading .msi files.
For instructions on how to deploy updates by using Endpoint Configuration Manager refer to [Deploy applications with Configuration Manager](https://docs.microsoft.com/configmgr/apps/deploy-use/deploy-applications). For instructions on how to deploy updates by using MDT, see [Deploy a Windows 10 image using MDT](https://docs.microsoft.com/windows/deployment/deploy-windows-mdt/deploy-a-windows-10-image-using-mdt).
**WindowsPE and Surface firmware and drivers**
Microsoft Endpoint Configuration Manager and MDT both use the Windows Preinstallation Environment (WindowsPE) during the deployment process. WindowsPE only supports a limited set of basic drivers such as those for network adapters and storage controllers. Drivers for Windows components that are not part of WindowsPE might produce errors. As a best practice, you can prevent such errors by configuring the deployment process to use only the required drivers during the WindowsPE phase.
Endpoint Configuration Manager and MDT both use the Windows Preinstallation Environment (WindowsPE) during the deployment process. WindowsPE only supports a limited set of basic drivers such as those for network adapters and storage controllers. Drivers for Windows components that are not part of WindowsPE might produce errors. As a best practice, you can prevent such errors by configuring the deployment process to use only the required drivers during the WindowsPE phase.
### Microsoft Endpoint Configuration Manager
### Endpoint Configuration Manager
Starting in Endpoint Configuration Manager, you can synchronize and deploy Microsoft Surface firmware and driver updates by using the Configuration Manager client. For additional information, see KB 4098906, [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906/manage-surface-driver-updates-in-configuration-manager).
Starting in Microsoft Endpoint Configuration Manager, you can synchronize and deploy Microsoft Surface firmware and driver updates by using the Configuration Manager client. The process resembles that for deploying regular updates. For additional information, see KB 4098906, [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906/manage-surface-driver-updates-in-configuration-manager).
## Supported devices
Downloadable MSI files are available for Surface devices from Surface Pro 2 and later. Information about MSI files for the newest Surface devices such as Surface Pro 7, Surface Pro X, and Surface Laptop 3 will be available from this page upon release.
Downloadable .msi files are available for Surface devices from Surface Pro 2 and later. Information about .msi files for the newest Surface devices such as Surface Pro 7, Surface Pro X, and Surface Laptop 3 will be available from this page upon release.
## Managing firmware with DFCI
With Device Firmware Configuration Interface (DFCI) profiles built into Intune (now available in [public preview](https://docs.microsoft.com/intune/configuration/device-firmware-configuration-interface-windows)), Surface UEFI management extends the modern management stack down to the UEFI hardware level. DFCI supports zero-touch provisioning, eliminates BIOS passwords, provides control of security settings including boot options and built-in peripherals, and lays the groundwork for advanced security scenarios in the future. For more information, see:
- [Intune management of Surface UEFI settings](https://docs.microsoft.com/surface/surface-manage-dfci-guide)
- [Ignite 2019: Announcing remote management of Surface UEFI settings from Intune](https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/Ignite-2019-Announcing-remote-management-of-Surface-UEFI/ba-p/978333).
## Best practices for update deployment processes
To maintain a stable environment and keep users productive, it’s strongly recommended to maintain parity with the most recent version of Windows 10. For best practice recommendations, see [Build deployment rings for Windows 10 updates](https://docs.microsoft.com/windows/deployment/update/waas-deployment-rings-windows-10-updates).
To maintain a stable environment, it's strongly recommended to maintain parity with the most recent version of Windows 10. For best practice recommendations, see [Build deployment rings for Windows 10 updates](https://docs.microsoft.com/windows/deployment/update/waas-deployment-rings-windows-10-updates).
## Downloadable Surface update packages
@ -93,6 +96,7 @@ Specific versions of Windows 10 have separate .msi files, each containing all re
### Downloading .msi files
1. Browse to [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482/surface-download-drivers-and-firmware) on the Microsoft Download Center.
2. Select the .msi file name that matches the Surface model and version of Windows. The .msi file name includes the minimum supported Windows build number required to install the drivers and firmware. For example, as shown in the following figure, to update a Surface Book 2 with build 18362 of Windows 10, choose **SurfaceBook2_Win10_18362_19.101.13994.msi.** For a Surface Book 2 with build 16299 of Windows 10, choose **SurfaceBook2_Win10_16299_1803509_3.msi**.
@ -102,6 +106,7 @@ Specific versions of Windows 10 have separate .msi files, each containing all re
### Surface .msi naming convention
Since August 2019, .msi files have used the following naming convention:
- *Product*_*Windows release*_*Windows build number*_*Version number*_*Revision of version number (typically zero)*.

4
devices/surface/surface-diagnostic-toolkit-for-business-intro.md
View File

@ -7,7 +7,6 @@ ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.date: 06/11/2019
ms.reviewer: cottmca
manager: dansimp
ms.localizationpriority: medium
@ -34,7 +33,8 @@ Before you run the diagnostic tool, make sure you have the latest Windows update
2. Select Run and follow the on-screen instructions. For full details, refer to [Deploy Surface Diagnostic Toolkit for Business](https://docs.microsoft.com/surface/surface-diagnostic-toolkit-business).
The diagnosis and repair time averages 15 minutes but could take an hour or longer, depending on internet connection speed and the number of updates or repairs required.
# If you still need help
## If you still need help
If the Surface Diagnostic Toolkit for Business didn’t fix the problem, you can also:

11
devices/surface/surface-system-sku-reference.md
View File

@ -9,7 +9,7 @@ ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.date: 10/31/2019
ms.date: 03/09/2020
ms.reviewer:
manager: dansimp
ms.localizationpriority: medium
@ -24,18 +24,15 @@ System Model and System SKU are variables that are stored in the System Manageme
| Device | System Model | System SKU |
| ---------- | ----------- | -------------- |
| AMD Surface Laptop 3 | Surface 3 | Surface_Laptop_3_1873 |
| Surface Laptop 3 | Surface 3 | Surface_Laptop_3_1867:1868 |
| Surface Laptop 3 | Surface 3 | Surface_3
| Surface 3 WiFI | Surface 3 | Surface_3 |
| Surface 3 LTE AT&T | Surface 3 | Surface_3_US1 |
| Surface 3 LTE Verizon | Surface 3 | Surface_3_US2 |
| Surface 3 LTE North America | Surface 3 | Surface_3_NAG |
| Surface 3 LTE Outside of North America and Y!mobile In Japan | Surface 3 | Surface_3_ROW |
| Surface 3 LTE outside of North America and Y!mobile in Japan | Surface 3 | Surface_3_ROW |
| Surface Pro | Surface Pro | Surface_Pro_1796 |
| Surface Pro with LTE Advanced | Surface Pro | Surface_Pro_1807 |
| Surface Book 2 13inch | Surface Book 2 | Surface_Book_1832 |
| Surface Book 2 15inch | Surface Book 2 | Surface_Book_1793 |
| Surface Book 2 13" | Surface Book 2 | Surface_Book_1832 |
| Surface Book 2 15" | Surface Book 2 | Surface_Book_1793 |
| Surface Go LTE Consumer | Surface Go | Surface_Go_1825_Consumer |
| Surface Go LTE Commercial | System Go | Surface_Go_1825_Commercial |
| Surface Go Consumer | Surface Go | Surface_Go_1824_Consumer |