From a203baceb10934659067311c28923430dfeb11b4 Mon Sep 17 00:00:00 2001 From: Teresa-Motiv Date: Fri, 4 Oct 2019 10:47:49 -0700 Subject: [PATCH] Edits --- .../ts-bitlocker-cannot-encrypt-issues.md | 22 +++++++++---------- 1 file changed, 10 insertions(+), 12 deletions(-) diff --git a/windows/security/information-protection/bitlocker/ts-bitlocker-cannot-encrypt-issues.md b/windows/security/information-protection/bitlocker/ts-bitlocker-cannot-encrypt-issues.md index 0f65f9faf0..10388f87ba 100644 --- a/windows/security/information-protection/bitlocker/ts-bitlocker-cannot-encrypt-issues.md +++ b/windows/security/information-protection/bitlocker/ts-bitlocker-cannot-encrypt-issues.md @@ -19,17 +19,17 @@ ms.date: 10/3/2019 This article describes common issues that can occur that prevent BitLocker from encrypting a drive, and provides guidance for addressing those issues. > [!NOTE] -> If you have determined that your BitLocker issue involves the Trusted Platform Module (TPM), see [BitLocker cannot encrypt a drive--known TPM issues](ts-bitlocker-cannot-encrypt-tpm-issues.md). +> If you have determined that your BitLocker issue involves the Trusted Platform Module (TPM), see [BitLocker cannot encrypt a drive: known TPM issues](ts-bitlocker-cannot-encrypt-tpm-issues.md). -## Error 0x80310059 when you turn on BitLocker encryption on Windows 10 Professional +## Error 0x80310059: BitLocker Drive Encryption is already performing an operation on this drive -When you turn on BitLocker encryption on a computer that is running Windows 10 Professional, you receive a message that resembles the following: +When you turn on BitLocker Drive Encryption on a computer that is running Windows 10 Professional, you receive a message that resembles the following: -> ERROR: An error occurred (code 0x80310059):BitLocker Drive Encryption is already performing an operation on this drive. Please complete all operations before continuing.NOTE: If the -on switch has failed to add key protectors or start encryption,you may need to call manage-bde -off before attempting -on again. +> **ERROR:** An error occurred (code 0x80310059):BitLocker Drive Encryption is already performing an operation on this drive. Please complete all operations before continuing.NOTE: If the -on switch has failed to add key protectors or start encryption,you may need to call manage-bde -off before attempting -on again. ### Cause -Settings that are controlled by Group Policy Objects (GPOs) may be responsible for this issue. +This issue may be caused by settings that are controlled by Group Policy Objects (GPOs). ### Resolution @@ -45,21 +45,19 @@ To resolve this issue, follow these steps: - **HKEY\_LOCAL\_MACHINE\\SOFTWARE\\Policies\\Microsoft\\FVE\\OSPlatformValidation\_UEFI** - **HKEY\_LOCAL\_MACHINE\\SOFTWARE\\Policies\\Microsoft\\FVE\\PlatformValidation** -1. Exit Registry Editor, and turn on BitLocker encryption again. +1. Exit Registry Editor, and turn on BitLocker Drive Encryption again. ## "Access is denied" message when you try to encrypt removable drives -You have a computer that is running Windows 10, version 1607 or version 1709. - -You try to encrypt a USB drive by following these steps: +You have a computer that is running Windows 10, version 1607 or version 1709. You try to encrypt a USB drive by following these steps: 1. In Windows Explorer, right-click the USB drive and select **Turn on BitLocker**. 1. On the **Choose how you want to unlock this drive** page, select **Use a password to unlock the drive**. 1. Follow the instructions on the page to enter your password and then re-enter it. -1. On the **are you ready to encrypt this drive?** page, select **Start encrypting**. +1. On the **Are you ready to encrypt this drive?** page, select **Start encrypting**. 1. The **Starting encryption** page displays the message "Access is denied." -You receive this message on any computer that runs Windows 10 version 1607 or version 1709, and with any USB drive. +You receive this message on any computer that runs Windows 10 version 1607 or version 1709, when using any USB drive. ### Cause @@ -88,7 +86,7 @@ To verify that this issue has occurred, follow these steps: ![default](./images/ts-bitlocker-usb-default-sddl.png) > [!NOTE] -> Group Policy Objects that change the security descriptors of services have been known to cause this issue. +> GPOs that change the security descriptors of services have been known to cause this issue. ### Resolution