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Jeanie Decker
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devices/hololens/hololens-recovery.md
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@ -15,6 +15,9 @@ ms.date: 06/04/2018
>[!TIP] >[!TIP]
>If you're having issues with HoloLens (the first device released), see [Restart, reset, or recover HoloLens](https://support.microsoft.com/help/13452/hololens-restart-reset-or-recover-hololens). Advanced Recovery Companion is only supported for HoloLens 2. >If you're having issues with HoloLens (the first device released), see [Restart, reset, or recover HoloLens](https://support.microsoft.com/help/13452/hololens-restart-reset-or-recover-hololens). Advanced Recovery Companion is only supported for HoloLens 2.
>[!WARNING]
>Some information relates to prereleased product which may be substantially modified before it's commercially released. Microsoft makes no warranties, express or implied, with respect to the information provided here.
The Advanced Recovery Companion is a new app in Microsoft Store that you can use to restore the operating system image to your HoloLens device. The Advanced Recovery Companion is a new app in Microsoft Store that you can use to restore the operating system image to your HoloLens device.
When your HoloLens 2 is unresponsive, not running properly, or is experiencing software or update problems, try these things in order: When your HoloLens 2 is unresponsive, not running properly, or is experiencing software or update problems, try these things in order: