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greg-lindsay
2020-10-07 15:41:27 -07:00
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windows/deployment/upgrade/quick-fixes.md
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@ -3,7 +3,7 @@ title: Quick fixes - Windows IT Pro
ms.reviewer: ms.reviewer:
manager: laurawi manager: laurawi
ms.author: greglin ms.author: greglin
description: Learn how to quickly resolve many problems which may come up during a Windows 10 upgrade. description: Learn how to quickly resolve many problems, which may come up during a Windows 10 upgrade.
keywords: deploy, error, troubleshoot, windows, 10, upgrade, code, rollback, ITPro keywords: deploy, error, troubleshoot, windows, 10, upgrade, code, rollback, ITPro
ms.prod: w10 ms.prod: w10
ms.mktglfcycl: deploy ms.mktglfcycl: deploy
@ -38,7 +38,7 @@ The Microsoft Virtual Agent provided by [Microsoft Support](https://support.micr
<li>Check the system drive for errors and attempt repairs. <a href="#repair-the-system-drive" data-raw-source="[More information](#repair-the-system-drive)">More information</a>.</li> <li>Check the system drive for errors and attempt repairs. <a href="#repair-the-system-drive" data-raw-source="[More information](#repair-the-system-drive)">More information</a>.</li>
<li>Run the Windows Update troubleshooter. <a href="#windows-update-troubleshooter" data-raw-source="[More information](#windows-update-troubleshooter)">More information</a>.</li> <li>Run the Windows Update troubleshooter. <a href="#windows-update-troubleshooter" data-raw-source="[More information](#windows-update-troubleshooter)">More information</a>.</li>
<li>Attempt to restore and repair system files. <a href="#repair-system-files" data-raw-source="[More information](#repair-system-files)">More information</a>.</li> <li>Attempt to restore and repair system files. <a href="#repair-system-files" data-raw-source="[More information](#repair-system-files)">More information</a>.</li>
<li>Check for unsigned drivers and update or uninstall them. <a href="#repair-system-files" data-raw-source="[More information](#remove-unsigned-drivers)">More information</a>.</li> <li>Check for unsigned drivers and update or remove them. <a href="#repair-system-files" data-raw-source="[More information](#remove-unsigned-drivers)">More information</a>.</li>
<li>Update Windows so that all available recommended updates are installed, and ensure the computer is rebooted if this is necessary to complete installation of an update. <a href="#update-windows" data-raw-source="[More information](#update-windows)">More information</a>.</li> <li>Update Windows so that all available recommended updates are installed, and ensure the computer is rebooted if this is necessary to complete installation of an update. <a href="#update-windows" data-raw-source="[More information](#update-windows)">More information</a>.</li>
<li>Temporarily uninstall non-Microsoft antivirus software. <li>Temporarily uninstall non-Microsoft antivirus software.
<a href="#uninstall-non-microsoft-antivirus-software" data-raw-source="[More information](#uninstall-non-microsoft-antivirus-software)">More information</a>.</li> <a href="#uninstall-non-microsoft-antivirus-software" data-raw-source="[More information](#uninstall-non-microsoft-antivirus-software)">More information</a>.</li>
@ -166,6 +166,9 @@ Drivers that are not properly signed can block the upgrade process. To check you
4. If you are prompted by UAC, click **Yes**. 4. If you are prompted by UAC, click **Yes**.
5. Type **sigverif** and press ENTER. 5. Type **sigverif** and press ENTER.
6. The File Signature Verification tool will open. Click **Start**. 6. The File Signature Verification tool will open. Click **Start**.
![File Signature Verification](../images/sigverif.png)
7. After the scanning process is complete, click **Advanced**, and then click **View Log**. 7. After the scanning process is complete, click **Advanced**, and then click **View Log**.
8. Locate drivers in the log file that are unsigned and remove or update them using Device Manager. For more information, see [Using Device Manager to uninstall devices and driver packages](https://docs.microsoft.com/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages). 8. Locate drivers in the log file that are unsigned and remove or update them using Device Manager. For more information, see [Using Device Manager to uninstall devices and driver packages](https://docs.microsoft.com/windows-hardware/drivers/install/using-device-manager-to-uninstall-devices-and-driver-packages).
@ -212,7 +215,7 @@ To use sigcheck:
MachineType: 64-bit MachineType: 64-bit
``` ```
In addition to unsigned drivers, drivers might be signed with an invalid certificate, requring the driver to be updated or removed so that Windows upgrade can continue. In addition to unsigned drivers, drivers might be signed with an invalid certificate, requiring the driver to be updated or removed so that Windows upgrade can continue.
### Update Windows ### Update Windows