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windows/deployment/planning/creating-an-apphelp-message-in-compatibility-administrator.md
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title: Create AppHelp Message in Compatibility Administrator (Windows 10)
description: Create an AppHelp text message with Compatibility Administrator; a message that appears upon starting an app with major issues on the Windows® operating system.
ms.reviewer:
manager: dougeby
ms.author: aaroncz
manager: aaroncz
ms.author: frankroj
ms.prod: windows-client
author: aczechowski
ms.date: 04/19/2017
author: frankroj
ms.date: 10/28/2022
ms.topic: article
ms.technology: itpro-deploy
---
# Creating an AppHelp Message in Compatibility Administrator
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
The Compatibility Administrator tool enables you to create an AppHelp text message. This is a blocking or non-blocking message that appears when a user starts an application that you know has major functionality issues on the Windows® operating system.
## Blocking Versus Non-Blocking AppHelp Messages
A blocking AppHelp message prevents the application from starting and displays a message to the user. You can define a specific URL where the user can download an updated driver or other fix to resolve the issue. When using a blocking AppHelp message, you must also define the file-matching information to identify the version of the application and enable the corrected version to continue.
A non-blocking AppHelp message doesn't prevent the application from starting, but provides a message to the user that includes information such as security issues, updates to the application, or changes to the location of network resources.
## Searching for Existing Compatibility Fixes
The Compatibility Administrator tool has preloaded fixes for many common applications, including known compatibility fixes, compatibility modes, and AppHelp messages. Before you create a new AppHelp message, you can search for an existing application and then copy and paste the known fixes into your custom database.
> [!IMPORTANT]
> Application Compatibility Toolkit (ACT) installs a 32-bit and a 64-bit version of the Compatibility Administrator tool. You must use the 32-bit version to create custom databases for 32-bit applications and the 64-bit version to create custom databases for 64-bit applications.
**To search for an existing application**
1. In the left-side pane of Compatibility Administrator, expand the **Applications** folder and search for your application name.
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## Creating a New AppHelp Message
If you're unable to find a preloaded AppHelp message for your application, you can create a new one for use by your custom database.
**To create a new AppHelp message**
@ -79,10 +73,9 @@ If you're unable to find a preloaded AppHelp message for your application, you c
6. Type the website URL and the message text to appear when the user starts the application, and then click **Finish**.
## Issues with AppHelp Messages and Computers Running Windows 2000
## Issues with AppHelp Messages and Computers Running Windows 2000
The following issues might occur with computers running Windows 2000:
The following issues might occur with computers running Windows 2000:
- You might be unable to create a custom AppHelp message.