diff --git a/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md b/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md index 1783ebabd3..09ed1bdf96 100644 --- a/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md +++ b/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md @@ -61,12 +61,12 @@ If the script fails and the event is an error, you can check the event ID in the Event ID | Error Type | Resolution steps :---|:---|:--- -5 | Offboarding data was found but couldn't be deleted | Check the permissions on the registry, specifically ```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection``` -10 | Onboarding data couldn't be written to registry | Check the permissions on the registry, specifically
```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat```.
Verify that the script was ran as an administrator. -15 | Failed to start SENSE service |Check the service status (```sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights). +5 | Offboarding data was found but couldn't be deleted | Check the permissions on the registry, specifically ```text HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection``` +10 | Onboarding data couldn't be written to registry | Check the permissions on the registry, specifically
```text HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat```.
Verify that the script was ran as an administrator. +15 | Failed to start SENSE service |Check the service status (```text sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights). 15 | Failed to start SENSE service | If the message of the error is: System error 577 has occurred. You need to enable the Windows Defender ELAM driver, see [Ensure the Windows Defender ELAM driver is enabled](#ensure-the-windows-defender-elam-driver-is-enabled) for instructions. 30 | The script failed to wait for the service to start running | The service could have taken more time to start or has encountered errors while trying to start. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md) -35 | The script failed to find needed onboarding status registry value | When the SENSE service starts for the first time, it writes onboarding status to the registry location
```HKLM\SOFTWARE\Microsoft\Windows Advanced Threat Protection\Status```.
The script failed to find it after several seconds. You can manually test it and check if it's there. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md) +35 | The script failed to find needed onboarding status registry value | When the SENSE service starts for the first time, it writes onboarding status to the registry location
```text HKLM\SOFTWARE\Microsoft\Windows Advanced Threat Protection\Status```.
The script failed to find it after several seconds. You can manually test it and check if it's there. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md) 40 | SENSE service onboarding status is not set to **1** | The SENSE service has failed to onboard properly. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md) 65 | Insufficient privileges| Run the script again with administrator privileges. @@ -86,7 +86,7 @@ If none of the event logs and troubleshooting steps work, download the Local scr Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps :---|:---|:---|:---|:--- 0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding
Offboarding | **Possible cause:** Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields.

**Troubleshooting steps:**
Check the event IDs in the [View agent onboarding errors in the endpoint event log](#view-agent-onboarding-errors-in-the-endpoint-event-log) section.

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). - | | | Onboarding
Offboarding
SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it.

**Troubleshooting steps:** Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```.

If it doesn't exist, open an elevated command and add the key. + | | | Onboarding
Offboarding
SampleSharing | **Possible cause:** Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it.

**Troubleshooting steps:** Ensure that the following registry key exists: ```text HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```.

If it doesn't exist, open an elevated command and add the key. | | | SenseIsRunning
OnboardingState
OrgId | **Possible cause:** An attempt to remediate by read-only property. Onboarding has failed.

**Troubleshooting steps:** Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues).

Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). | | | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, Education, and Professional.
Server is not supported. 0x87D101A9 | -2016345687 |Syncml(425): The requested command failed because the sender does not have adequate access control permissions (ACL) on the recipient. | All | **Possible cause:** Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU.

Currently is supported platforms: Enterprise, Education, and Professional.