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# Use Quick Assist to help users
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# Use Quick Assist to help users
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Quick Assist is a Microsoft Store application that enables a person to share their device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.
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Quick Assist is an application that enables a person to share their [Windows](#install-quick-assist-on-windows) or [macOS](#install-quick-assist-on-macos) device with another person over a remote connection. Your support staff can use it to remotely connect to a user's device and then view its display, make annotations, or take full control. In this way, they can troubleshoot, diagnose technological issues, and provide instructions to users directly on their devices.
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## Before you begin
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## Before you begin
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