Merge pull request #3425 from MicrosoftDocs/macky-dollar12

Update mac-support-install.md
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Tina Burden 2020-08-03 08:19:22 -07:00 committed by GitHub
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@ -30,7 +30,7 @@ For manual installation, the Summary page of the installation wizard says, "An e
While we do not display an exact error to the end user, we keep a log file with installation progress in `/Library/Logs/Microsoft/mdatp/install.log`. Each installation session appends to this log file. You can use `sed` to output the last installation session only: While we do not display an exact error to the end user, we keep a log file with installation progress in `/Library/Logs/Microsoft/mdatp/install.log`. Each installation session appends to this log file. You can use `sed` to output the last installation session only:
```bash ```bash
$ sed -n 'H; /^preinstall com.microsoft.wdav begin/h; ${g;p;}' /Library/Logs/Microsoft/mdatp/install.log sed -n 'H; /^preinstall com.microsoft.wdav begin/h; ${g;p;}' /Library/Logs/Microsoft/mdatp/install.log
preinstall com.microsoft.wdav begin [2020-03-11 13:08:49 -0700] 804 preinstall com.microsoft.wdav begin [2020-03-11 13:08:49 -0700] 804
INSTALLER_SECURE_TEMP=/Library/InstallerSandboxes/.PKInstallSandboxManager/CB509765-70FC-4679-866D-8A14AD3F13CC.activeSandbox/89FA879B-971B-42BF-B4EA-7F5BB7CB5695 INSTALLER_SECURE_TEMP=/Library/InstallerSandboxes/.PKInstallSandboxManager/CB509765-70FC-4679-866D-8A14AD3F13CC.activeSandbox/89FA879B-971B-42BF-B4EA-7F5BB7CB5695
@ -45,7 +45,7 @@ The installation failed because a downgrade between these versions is not suppor
## MDATP install log missing or not updated ## MDATP install log missing or not updated
In rare cases, installation leaves no trace in MDATP's /Library/Logs/Microsoft/mdatp/install.log file. In rare cases, installation leaves no trace in MDATP's /Library/Logs/Microsoft/mdatp/install.log file.
You can verify that an installation happened and analyze possible errors by querying macOS logs (this is helpful in case of MDM deployment, when there is no client UI). We recommend that you use a narrow time window to run a query, and that you filter by the logging process name, as there will be a huge amount of information. You can verify that an installation happened and analyze possible errors by querying macOS logs (this is helpful in MDM deployment, when there is no client UI). We recommend that you use a narrow time window to run a query, and that you filter by the logging process name, as there will be a huge amount of information.
```bash ```bash
grep '^2020-03-11 13:08' /var/log/install.log grep '^2020-03-11 13:08' /var/log/install.log