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devices/hololens/TOC.md
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## [HoloLens 2 hardware](hololens2-hardware.md)
## [Get your HoloLens 2 ready to use](hololens2-setup.md)
## [Set up your HoloLens 2](hololens2-start.md)
## [HoloLens 2 fit and comfort FAQ](hololens2-fit-comfort-faq.md)
## [Supported languages for HoloLens 2](hololens2-language-support.md)
## [Getting around HoloLens 2](hololens2-basic-usage.md)
# Get started with HoloLens (1st gen)
## [HoloLens (1st gen) hardware](hololens1-hardware.md)
## [Get your HoloLens (1st gen) ready to use](hololens1-setup.md)
## [Set up your HoloLens (1st gen)](hololens1-start.md)
## [HoloLens (1st gen) fit and comfort FAQ](hololens1-fit-comfort-faq.md)
## [Install localized version of HoloLens (1st gen)](hololens1-install-localized.md)
## [Getting around HoloLens (1st gen)](hololens1-basic-usage.md)
@ -27,7 +30,7 @@
## [Start menu and mixed reality home](holographic-home.md)
## [Use your voice with HoloLens](hololens-cortana.md)
## [Find and save files](hololens-find-and-save-files.md)
## [Create, share, and view photos and video](holographic-photos-and-video.md)
## [Create, share, and view photos and video](holographic-photos-and-videos.md)
# User management and access management
## [Share your HoloLens with multiple people](hololens-multiple-users.md)
@ -52,6 +55,7 @@
# Update and recovery
## [Join the Windows Insider program](hololens-insider.md)
## [Managing HoloLens updates](hololens-updates.md)
## [Restart, reset, or recover](hololens-recovery.md)
## [Known issues](hololens-known-issues.md)
## [Frequently asked questions](hololens-faq.md)

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devices/hololens/holographic-3d-viewer-beta.md
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@ -6,10 +6,10 @@ ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.localizationpriority: high
ms.date: 10/30/2019
ms.reviewer:
ms.reviewer: scooley
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)

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devices/hololens/holographic-photos-and-video.md
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---
title: Create, share, and view photos and video
description: Create, share, and view photos and video
ms.assetid: 1b636ec3-6186-4fbb-81b2-71155aef0593
keywords: hololens
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 8/12/19
ms.reviewer:
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Create, share, and view photos and video
Use your HoloLens to take photos and videos that capture the holograms you've placed in your world.
To sync your photos and videos to OneDrive, open the OneDrive app and select **Settings** > **Camera upload**, and then turn on **Camera upload**.
## Take a photo on HoloLens (1st gen)
Use the open the **Start** menu, and then select the Photos app.
Use gaze to position the photo frame, then air tap to take the picture. The picture will be saved to your collection in the Photos app.</p>
Want to snap a quick picture? Press the [volume up and volume down buttons](hololens1-hardware.md#hololens-components) at the same time.
## Take a video on HoloLens (1st gen)
Use the bloom gesture to go to **Start**, then select **Video**. Use gaze to position the video frame, then air tap to start recording. To stop recording, use bloom once. The video will be saved to your collection in the Photos app.
To start recording more quickly, press and hold the volume up and volume down buttons simultaneously until a three-second countdown begins. To stop recording, tap both buttons.
> [!TIP]
> You can always have Cortana take a photo or a video for you. Just say "Hey Cortana, take a photo" or "Hey Cortana, take a video." [What else can I say to Cortana?](hololens-cortana.md)
## Find your photos and videos
To see your photos from OneDrive, select **More** > **Settings**, and then turn on **Show my cloud-only content from OneDrive**. (You'll need to sign in to the Photos app with your Microsoft account, if you haven't already.)
To pin a photo or video in your world, open it, then select **Place in mixed world**. Use tap and hold to move it to where you want it.
## Share photos and videos
To share images to a social network, in the Collection view, tap and hold the photo you want to share, then select **Share**. Select **Share Assistant**, then select the app that you want to share to.
You can also share directly from the camera app right after you take a photo&mdash;at the top of the image, select **Share**.

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---
title: Capture and manage mixed reality photos and videos
description: Learn how to capture, view, and share mixed reality photos and videos, using HoloLens.
keywords: hololens, photo, video, capture, mrc, mixed reality capture, photos, camera, stream, livestream, demo
ms.assetid: 1b636ec3-6186-4fbb-81b2-71155aef0593
ms.prod: hololens
ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.date: 10/28/2019
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Create mixed reality photos and videos
HoloLens gives users the experience of mixing the real world with the digital world. Mixed reality capture (MRC) lets you capture that experience as a photo or video, or share what you see with others in real-time.
Mixed reality capture uses a first-person point of view so other people can see holograms as you see them. For a third-person point of view, use [spectator view](https://docs.microsoft.com/windows/mixed-reality/spectator-view). Spectator view is especially useful for demos.
While it's fun to share videos amongst friends and colleagues, videos can also help teach other people to use an app or to communicate problems with apps and experiences.
> [!NOTE]
> If you can't launch mixed reality capture experiences and your HoloLens is a work device, check with your system administrator. Access to the camera can be restricted through company policy.
## Capture a mixed reality photo
There are several ways to take a photo of mixed reality on HoloLens; you can use hardware buttons, voice, or the Start menu.
### Hardware buttons to take photos
To take a quick photo of your current view, press the volume up and volume down buttons at the same time. This is a bit like the HoloLens version of a screenshot or print screen.
- [Button locations on HoloLens 2](hololens2-hardware.md)
- [Button locations on HoloLens (1st gen)](hololens1-hardware.md#hololens-components)
> [!NOTE]
> Holding the **volume up** and **volume down** buttons for three seconds will start recording a video rather than taking a photo. To stop recording, tap both **volume up** and **volume down** buttons simultaneously.
### Voice commands to take photos
Cortana can also take a picture. Say: "Hey Cortana, take a picture."
### Start menu to take photos
Use the Start gesture to go to **Start**, then select the **camera** icon.
Point your head in the direction of what you want to capture, then [air tap](hololens2-basic-usage.md#touch-holograms-near-you) to take a photo. You can continue to air tap and capture additional photos. Any photos you capture will be saved to your device.
Use the Start gesture again to end photo capture.
## Capture a mixed reality video
There are several ways to record a video of mixed reality on HoloLens; you can use hardware buttons, voice, or the Start menu.
### Hardware buttons to record videos
The quickest way to record a video is to press and hold the **volume up** and **volume down** buttons simultaneously until a three-second countdown begins. To stop recording, tap both buttons simultaneously.
> [!NOTE]
> Quickly pressing the **volume up** and **volume down** buttons at the same time will take a photo rather than recording a video.
### Voice to record videos
Cortana can also record a video. Say: "Hey Cortana, start recording." To stop a video, say "Hey Cortana, stop recording."
### Start menu to record videos
Use the Start gesture to go to **Start**, then select the **video** icon. Point your head in the direction of what you want to capture, then [air tap](hololens2-basic-usage.md#touch-holograms-near-you) to start recording. There will be a three second countdown and your recording will begin.
To stop recording, use the Start gesture and select the highlighted **video** icon. The video will be saved to your device.
> [!NOTE]
> **Applies to HoloLens (1st gen) only**
> The [Windows 10 October 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-october-2018) changes how the Start gesture and Windows button behave on HoloLens (1st gen). Before the update, the Start gesture or Windows button would stop a video recording. After the update, however, the Start gesture or Windows button opens the **Start** menu (or the **quick actions menu** if you are in an immersive app), from which you can select the highlighted **video** icon to stop recording.
## Share what you see in real-time
You can share what you see in HoloLens with friends and colleagues in real-time. There are a few methods available:
1. Connecting to a Miracast-enabled device or adapter to watch on a TV.
1. Using [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal) to watch on a PC
1. Using the [Microsoft HoloLens companion app](https://www.microsoft.com/store/productId/9NBLGGH4QWNX) to watch on a PC.
1. Deploying the [Microsoft Dynamics 365 Remote Assist](https://dynamics.microsoft.com/en-us/mixed-reality/remote-assist) app, which enables front-line workers to stream what they see to a remote expert. The remote expert can then guide the front-line worker verbally or by annotating in their world.
> [!NOTE]
> Sharing what you see via Windows Device Portal or Microsoft HoloLens companion app requires your HoloLens to be in [Developer mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#setting-up-hololens-to-use-windows-device-portal).
### Stream video with Miracast
Use the Start gesture to go to **Start**, then select the **connect** icon. From the picker that appears, select the Miracast-enabled device or adapter to which you want to connect.
To stop sharing, use the Start gesture and select the highlighted **connect** icon. Because you were streaming, nothing will be saved to your device.
> [!NOTE]
> Miracast support was enabled on HoloLens (1st gen) beginning with the [Windows 10 October 2018 Update](https://docs.microsoft.com/windows/mixed-reality/release-notes-october-2018).
### Real time video with Windows Device Portal
Because sharing via Windows Device Portal requires Developer mode to be enabled on HoloLens, follow the instructions in our developer documentation to [set up Developer mode and navigate Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal).
### Microsoft HoloLens companion app
Because sharing via the Microsoft HoloLens companion app requires Developer mode to be enabled on HoloLens, follow the instructions in our developer documentation to [set up Developer mode](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal). Then, download the [Microsoft HoloLens companion app](https://www.microsoft.com/store/productId/9NBLGGH4QWNX) and follow the instructions within the app to connect to your HoloLens.
Once the app is set up with your HoloLens, select the **Live stream** option from the app's main menu.
## View your mixed reality photos and videos
Mixed reality photos and videos are saved to the device's "Camera Roll". You can browse the contents of this folder on your HoloLens with the File Explorer app (navigate to Pictures > Camera Roll).
You can also view your mixed reality photos and videos in the Photos app, which is pre-installed on HoloLens. To pin a photo in your world, select it in the Photos app and choose **Place in mixed world**. You can move the photo around your world after it's been placed.
To view and/or save your mixed reality photos and videos on a PC connected to HoloLens, you can use [Windows Device Portal](https://docs.microsoft.com/windows/mixed-reality/using-the-windows-device-portal#mixed-reality-capture) or your [PC's File Explorer via MTP](https://docs.microsoft.com/windows/mixed-reality/release-notes-april-2018#new-features-for-hololens).
## Share your mixed reality photos and videos
After capturing a mixed reality photo or video, a preview will appear. Select the **share** icon above the preview to bring up the share assistant. From there, you can select the end point to which you'd like to share that photo or video.
You can also share mixed reality photos and videos from OneDrive, by automatically uploading your mixed reality photos and videos. Open the OneDrive app on HoloLens and sign in with a personal [Microsoft account](https://account.microsoft.com) if you haven't already. Select the **settings** icon and choose **Camera upload**. Turn Camera upload on. Your mixed reality photos and videos will now be uploaded to OneDrive each time you launch the app on HoloLens.
> [!NOTE]
> You can only enable camera upload in OneDrive if you’re signed into OneDrive with a personal Microsoft account. If you set up HoloLens with a work or school account, you can add a personal Microsoft account in the OneDrive app to enable this feature.
## Limitations of mixed reality capture
- While using mixed reality capture, the framerate of HoloLens will be halved to 30 Hz.
- Videos have a maximum length of five minutes.
- The resolution of photos and videos may be reduced if the photo/video camera is already in use by another application, while live streaming, or when system resources are low.
## Default file format and resolution
### Default photo format and resolution
| Device | Format | Extension | Resolution |
|----------|----------|----------|----------|
| HoloLens 2 | [JPEG](https://en.wikipedia.org/wiki/JPEG) | .jpg | 3904x2196px |
| HoloLens (1st gen) | [JPEG](https://en.wikipedia.org/wiki/JPEG) | .jpg | 1408x792px |
### Recorded video format and resolution
| Device | Format | Extension | Resolution | Speed | Audio |
|----------|----------|----------|----------|----------|----------|
| HoloLens 2 | [MPEG-4](https://en.wikipedia.org/wiki/MPEG-4) | .mp4 | 1920x1080px | 30fps | 48kHz Stereo |
| HoloLens (1st gen) | [MPEG-4](https://en.wikipedia.org/wiki/MPEG-4) | .mp4 | 1216x684px | 24fps | 48kHz Stereo |

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devices/hololens/holographic-store-apps.md
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@ -3,7 +3,7 @@ title: Find, install, and uninstall applications
description: The Microsoft Store is your source for apps and games that work with HoloLens. Learn more about finding, installing, and uninstalling holographic apps.
ms.assetid: cbe9aa3a-884f-4a92-bf54-8d4917bc3435
ms.reviewer: v-miegge
ms.date: 8/30/2019
ms.date: 08/30/2019
manager: jarrettr
keywords: hololens, store, uwp, app, install
ms.prod: hololens
@ -11,7 +11,7 @@ ms.sitesec: library
author: mattzmsft
ms.author: mazeller
ms.topic: article
ms.localizationpriority: medium
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2
@ -33,7 +33,7 @@ Open the Microsoft Store from the **Start** menu. Then browse for apps and games
## Install apps
To download apps, you'll need to be signed in with a Microsoft account. To buy them, you'll need a payment method associated with the Microsoft account you use on your HoloLens. To set up a payment method, go to [account.microsoft.com](http://account.microsoft.com/) and select **Payment & billing** > **Payment options** > **Add a payment option**.
To download apps, you'll need to be signed in with a Microsoft account. To buy them, you'll need a payment method associated with the Microsoft account you use on your HoloLens. To set up a payment method, go to [account.microsoft.com](https://account.microsoft.com/) and select **Payment & billing** > **Payment options** > **Add a payment option**.
1. To open the [**Start** menu](holographic-home.md), perform a [bloom](hololens1-basic-usage.md) gesture or tap your wrist.
2. Select the Store app and then tap to place this tile into your world.

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devices/hololens/hololens-connect-devices.md
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@ -7,8 +7,8 @@ ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
ms.date: 9/13/2019
ms.localizationpriority: high
ms.date: 09/13/2019
manager: jarrettr
appliesto:
- HoloLens (1st gen)
@ -34,7 +34,7 @@ Classes of Bluetooth devices supported by HoloLens (1st gen):
- HoloLens (1st gen) clicker
> [!NOTE]
> Other types of Bluetooth devices, such as speakers, headsets, smartphones, and game pads, may appear as available in HoloLens settings, but aren't supported on HoloLens (1st gen). [Learn more](http://go.microsoft.com/fwlink/p/?LinkId=746660).
> Other types of Bluetooth devices, such as speakers, headsets, smartphones, and game pads, may appear as available in HoloLens settings, but aren't supported on HoloLens (1st gen). [Learn more](https://go.microsoft.com/fwlink/p/?LinkId=746660).
### Pair a Bluetooth keyboard or mouse

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devices/hololens/hololens-environment-considerations.md
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@ -9,9 +9,9 @@ ms.date: 8/29/2019
ms.prod: hololens
ms.topic: article
audience: ITPro
ms.localizationpriority: medium
ms.localizationpriority: high
appliesto:
- HoloLens 1
- HoloLens (1st gen)
- HoloLens 2
---

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@ -11,7 +11,7 @@ manager: v-miegge
ms.topic: article
ms.prod: hololens
ms.sitesec: library
ms.localizationpriority: medium
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
- HoloLens 2

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devices/hololens/hololens-recovery.md
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@ -9,7 +9,7 @@ author: mattzmsft
ms.author: mazeller
ms.date: 08/30/2019
ms.topic: article
ms.localizationpriority:
ms.localizationpriority: high
manager: jarrettr
appliesto:
- HoloLens (1st gen)

2
devices/hololens/hololens-spaces.md
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@ -9,7 +9,7 @@ keywords: hololens, Windows Mixed Reality, design, spatial mapping, HoloLens, su
ms.prod: hololens
ms.sitesec: library
ms.topic: article
ms.localizationpriority: medium
ms.localizationpriority: high
appliesto:
- HoloLens 1 (1st gen)
- HoloLens 2

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devices/hololens/hololens-status.md
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@ -8,7 +8,7 @@ manager: jarrettr
audience: Admin
ms.topic: article
ms.prod: hololens
ms.localizationpriority: Medium
ms.localizationpriority: high
ms.sitesec: library
---

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devices/hololens/hololens-updates.md
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---
title: Manage updates to HoloLens (HoloLens)
title: Managing updates to HoloLens
description: Administrators can use mobile device management to manage updates to HoloLens devices.
ms.prod: hololens
ms.sitesec: library
author: dansimp
ms.author: dansimp
author: Teresa-Motiv
ms.author: v-tea
audience: ITPro
ms.topic: article
ms.localizationpriority: medium
ms.date: 04/30/2018
ms.reviewer:
manager: dansimp
ms.localizationpriority: high
ms.date: 11/7/2019
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens (1st gen)
- HoloLens 2
---
# Manage updates to HoloLens
# Managing HoloLens updates
HoloLens uses Windows Update, just like other Windows 10 devices. When an update is available, it will be automatically downloaded and installed the next time your device is plugged in and connected to the Internet.
This article will walk through all of the way to manage updates on HoloLens.
## Manually check for updates
While HoloLens periodically checks for system updates so you don't have to, there may be circumstances in which you want to manually check.
To manually check for updates, go to **Settings** > **Update & Security** > **Check for updates**. If the Settings app says your device is up to date, you have all the updates that are currently available.
## Go back to a previous version (HoloLens 2)
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Advanced Recovery Companion to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens 2, follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Advanced Recovery Companion](https://www.microsoft.com/p/advanced-recovery-companion/9p74z35sfrs8?activetab=pivot:overviewtab) from the Microsoft Store.
1. Download the [most recent HoloLens 2 release](https://aka.ms/hololens2download).
1. When you have finished these downloads, open **File explorer** > **Downloads**. Right-click the zipped folder that you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using a USB-A to USB-C cable . (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The Advanced Recovery Companion automatically detects your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and then select the installation file contained in the folder that you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
## Go back to a previous version (HoloLens (1st gen))
In some cases, you might want to go back to a previous version of the HoloLens software. You can do this by using the Windows Device Recovery Tool to reset your HoloLens to the earlier version.
> [!NOTE]
> Going back to an earlier version deletes your personal files and settings.
To go back to a previous version of HoloLens (1st gen), follow these steps:
1. Make sure that you don't have any phones or Windows devices plugged in to your PC.
1. On your PC, download the [Windows Device Recovery Tool (WDRT)](https://support.microsoft.com/help/12379).
1. Download the [HoloLens Anniversary Update recovery package](https://aka.ms/hololensrecovery).
1. When the downloads finish, open **File explorer** > **Downloads**. Right-click the zipped folder you just downloaded, and select **Extract all** > **Extract** to unzip it.
1. Connect your HoloLens to your PC using the micro-USB cable that it came with. (Even if you've been using other cables to connect your HoloLens, this one works best.)
1. The WDRT will automatically detect your HoloLens. Select the **Microsoft HoloLens** tile.
1. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 4. (Look for a file with the .ffu extension.)
1. Select **Install software**, and follow the instructions.
> [!NOTE]
> If the WDRT doesn't detect your HoloLens, try restarting your PC. If that doesn't work, select **My device was not detected**, select **Microsoft HoloLens**, and then follow the instructions.
# Use policies to manage updates to HoloLens
>[!NOTE]
>HoloLens devices must be [upgraded to Windows Holographic for Business](hololens1-upgrade-enterprise.md) to manage updates.
For a complete list of Update policies, see [Policies supported by Windows Holographic for Business](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#a-href-idhololenspoliciesapolicies-supported-by-windows-holographic-for-business).
>HoloLens (1st gen) devices must be [upgraded to Windows Holographic for Business](hololens1-upgrade-enterprise.md) to manage updates.
To configure how and when updates are applied, use the following policies:
@ -37,7 +90,8 @@ For devices on Windows 10, version 1607 only: You can use the following update p
- [Update/RequireUpdateApproval](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-requireupdateapproval)
- [Update/UpdateServiceUrl](https://docs.microsoft.com/windows/client-management/mdm/policy-csp-update#update-updateserviceurl)
## Related topics
For more information about using policies to manage HoloLens, see the following articles:
- [Policies supported by HoloLens 2](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#policies-supported-by-hololens-2)
- [Policies supported by Windows Holographic for Business](https://docs.microsoft.com/windows/client-management/mdm/policy-configuration-service-provider#a-href-idhololenspoliciesapolicies-supported-by-windows-holographic-for-business)
- [Manage software updates in Microsoft Intune](https://docs.microsoft.com/intune/windows-update-for-business-configure)

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@ -10,7 +10,7 @@ ms.sitesec: library
author: v-miegge
ms.author: v-miegge
ms.topic: article
ms.localizationpriority: medium
ms.localizationpriority: high
appliesto:
- HoloLens (1st gen)
---

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---
title: HoloLens (1st gen) fit and comfort frequently asked questions
description: Answers to frequently asked questions about how to fit your HoloLens (1st gen).
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 10/09/2019
ms.reviewer: jarrettr
audience: ITPro
manager: jarrettr
appliesto:
- HoloLens (1st gen)
---
# HoloLens (1st gen) fit and comfort frequently asked questions
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
For step-by-step instructions and a video about putting on and adjusting your device, see [Get your HoloLens (1st gen) ready to use](hololens1-setup.md).
> [!NOTE]
> The fit and comfort tips in this topic are meant only as general guidance&mdash;they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
## I'm experiencing discomfort when I use my device. What should I do?
If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.
For more information, see [Health and safety on HoloLens](https://go.microsoft.com/fwlink/p/?LinkId=746661).
## I can't see the whole holographic frame, or my holograms are cut off
To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.
## I need to look up or down to see holograms
Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:
- **If you need to look up to see holograms**. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
- **If you need to look down to see holograms**. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.
## The device slides down when I'm using it, or I need to make the headband too tight to keep it secure
The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. [Learn how to use it](hololens1-setup.md#adjust-fit).
You can also experiment with the positioning of the headband&mdash;depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.
## My HoloLens feels heavy on my nose
If your HoloLens is adjusted correctly, the nose pad should rest lightly on your nose. If it feels heavy on your nose, try rotating the visor up or adjusting the angle of the headband. You can also slide the device visor out&mdash;grasp the device arms just behind the visor and pull forward gently.
## How can I adjust HoloLens to fit with my glasses?
The device visor can slide in and out to accommodate eyewear. Grasp the device arms just behind the visor and pull forward gently to adjust it.
## My arm gets tired when I use gestures. What can I do?
When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. [Learn more about gestures](hololens1-basic-usage.md#use-hololens-with-your-hands).
And be sure to try out [voice commands](hololens-cortana.md) and the [HoloLens clicker](hololens1-clicker.md).

10
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@ -15,7 +15,7 @@ appliesto:
- HoloLens (1st gen)
---
# HoloLens (1st Gen) hardware
# HoloLens (1st gen) hardware
![Microsoft HoloLens (1st gen)](images/see-through-400px.jpg)
@ -48,6 +48,14 @@ The HoloLens box contains the following items:
>[!TIP]
>The [clicker](hololens1-clicker.md) ships with HoloLens (1st Gen), in a separate box.
### Power Supply details
The power supply and the USB cable that come with the device are the best supported mechanism for charging. The power supply is an 18W charger. It supplies 9V at 2A.
Charging rate and speed may vary depending on the environment in which the device is running.
In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger.
## Device specifications
### Display

6
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@ -7,7 +7,7 @@ author: JesseMcCulloch
ms.author: jemccull
ms.topic: article
ms.localizationpriority: high
ms.date: 8/12/19
ms.date: 8/12/2019
ms.reviewer:
manager: jarrettr
appliesto:
@ -29,6 +29,10 @@ When your HoloLens is on, the battery indicator shows the battery level in incre
> [!TIP]
> To get an estimate of your current battery level, say "Hey Cortana, how much battery do I have left?"
The power supply and USB cable that come with the device are the best way to charge your HoloLens (1st gen). The power supply provides 18W of power (9V 2A).
Charging rate and speed may vary depending on the environment in which the device is running.
## Adjust fit
> [!VIDEO https://www.microsoft.com/videoplayer/embed/be3cb527-f2f1-4f85-b4f7-a34fbaba980d]

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@ -0,0 +1,60 @@
---
title: HoloLens 2 fit and comfort FAQ
description: Answers to frequently asked questions about how to fit your HoloLens 2.
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
audience: ItPro
ms.localizationpriority: high
ms.date: 11/07/2019
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens 2
---
# HoloLens 2 fit and comfort frequently asked questions
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
For step-by-step instructions and a video about putting on and adjusting your device, see [Get your HoloLens 2 ready to use](hololens2-setup.md).
> [!NOTE]
> The fit and comfort tips in this topic are meant only as general guidance&mdash;they don't replace any laws or regulations, or your good judgment when using HoloLens. Stay safe, and have fun!
Here are some tips on how to stay comfortable and have the best experience using your HoloLens.
## I'm experiencing discomfort when I use my device. What should I do?
If you experience discomfort, take a break until you feel better. Try sitting in a well-lit room and relaxing for a bit. The next time your use your HoloLens, try using it for a shorter period of time at first.
For more information, see [Health and safety on HoloLens](https://go.microsoft.com/fwlink/p/?LinkId=746661).
## I can't see the whole holographic frame, or my holograms are cut off
To see the top edge of the holographic frame, move the device so it sits higher on your head, or angle the headband up slightly in front. To see the bottom edge, move the device to sit lower on your head, or angle the headband down slightly in front. If the left or right edge of the view frame isn't visible, make sure the HoloLens visor is centered on your forehead.
## I need to look up or down to see holograms
Try adjusting the position of your device visor so the holographic frame matches your natural gaze. Here's how:
- **If you need to look up to see holograms**. First, shift the back of the headband a bit higher on your head. Then use one hand to hold the headband in place and the other to gently rotate the visor so you have a good view of the holographic frame.
- **If you need to look down to see holograms**. First, shift the back of the headband a bit lower on your head. Then place your thumbs under the device arms and your index fingers on top of the headband, and gently squeeze with your thumbs to rotate the visor so you have a good view of the holographic frame.
## The device slides down when I'm using it, or I need to make the headband too tight to keep it secure
The overhead strap can help keep your HoloLens secure on your head, particularly if you're moving around a lot. The strap may also let you loosen the headband a bit. [Learn how to use it](hololens2-setup.md#adjust-fit).
You can also experiment with the positioning of the headband&mdash;depending on your head size and shape, you may need to slide it up or down to reposition it on your forehead.
## How can I adjust HoloLens to fit with my glasses?
To accommodate eyewear, you can tilt the visor.
## My arm gets tired when I use gestures. What can I do?
When using gestures, there's no need to extend your arm out far from your body. Keep it closer to your side, where it's more comfortable and will get less tired. You can also use hand rays to interact with holograms without raising your arms [Learn more about gestures and hand rays](hololens2-basic-usage.md#the-hand-tracking-frame).
And be sure to try out [voice commands](hololens-cortana.md).

9
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@ -35,6 +35,14 @@ Microsoft HoloLens 2 is an untethered holographic computer. It refines the holo
- **Power supply**. Plugs into a power outlet.
- **Microfiber cloth**. Use to clean your HoloLens visor.
### Power Supply details
The power supply and the USB cable that come with the device are the best supported mechanism for charging. The power supply is an 18W charger. It's supplies 9V at 2A.
Charging rate and speed may vary depending on the environment in which the device is running.
In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger.
## Device specifications
### Display
@ -83,6 +91,7 @@ Microsoft HoloLens 2 is an untethered holographic computer. It refines the holo
| Battery technology | [Lithium batteries](https://www.microsoft.com/download/details.aspx?id=43388) |
| Charging behavior | Fully functional when charging |
| Cooling type | Passively cooled (no fans) |
| Power draw | In order to maintain/advance Internal Battery Charge Percentage while the device is on, it must be connected minimum to a 15W charger. |
### Fit

45
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@ -0,0 +1,45 @@
---
title: Supported languages for HoloLens 2
description:
ms.prod: hololens
ms.sitesec: library
author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
ms.date: 9/12/2019
audience: ITPro
ms.reviewer: jarrettr
manager: jarrettr
appliesto:
- HoloLens 2
---
# Supported languages for HoloLens 2
HoloLens 2 supports the following languages. This support includes voice commands and dictation features.
- Chinese Simplified (China)
- English (Australia)
- English (Canada)
- English (Great Britain)
- English (United States)
- French (Canada)
- French (France)
- German (Germany)
- Italian (Italy)
- Japanese (Japan)
- Spanish (Mexico)
- Spanish (Spain)
Windows Mixed Reality is also available in the following languages. However, this support does not include speech commands or dictation features.
- Chinese Traditional (Taiwan and Hong Kong)
- Dutch (Netherlands)
- Korean (Korea)
- Changing language or keyboard
> [!NOTE]
> Your speech and dictation language depends on the Windows display language.
>
To change the Windows display language, region, or keyboard settings, use the start gesture to open the **Start** menu, and then select **Settings** > **Time and Language** > **Language**.

5
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@ -21,7 +21,9 @@ The procedures below will help you set up a HoloLens 2 for the first time.
## Charge your HoloLens
Connect the power supply to the charging port by using the USB-C cable (included). Plug the power supply into a power outlet.
Connect the power supply to the charging port by using the USB-C cable (included). Plug the power supply into a power outlet. The power supply and USB-C-to-C cable that come with the device are the best way to charge your HoloLens 2. The charger supplies 18W of power (9V at 2A).
Charging rate and speed may vary depending on the environment in which the device is running.
- When the device is charging, the battery indicator lights up to indicate the current level of charge. The last light will fade in and out to indicate active charging.
- When your HoloLens is on, the battery indicator displays the battery level in increments.
@ -102,6 +104,7 @@ Not sure what the indicator lights on your HoloLens mean? Want to know how HoloL
| - | - | - |
| You press the Power button. | One light flashes five times, then turns off. | The HoloLens battery is critically low. Charge your HoloLens. |
| You press the Power button. | All five lights flash five times, then turn off. | HoloLens cannot start correctly and is in an error state. [Reinstall the operating system](hololens-recovery.md) to recover your device. |
| You press the Power button. | The 1st, 3rd, and 5th lights flash together continually. | HoloLens may have a hardware failure. To be sure, [reinstall the OS](hololens-recovery.md#hololens-2), and try again. After reinstalling the OS, if the light-flash pattern persists, contact [support](https://support.microsoft.com/en-us/supportforbusiness/productselection?sapid=3ec35c62-022f-466b-3a1e-dbbb7b9a55fb). |
## Safety and comfort

2
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@ -22,6 +22,8 @@
## Deploy
### [Surface Hub 2S adoption and training](surface-hub-2s-adoption-kit.md)
### [Surface Hub 2S adoption videos](surface-hub-2s-adoption-videos.md)
### [First time setup for Surface Hub 2S](surface-hub-2s-setup.md)
### [Connect devices to Surface Hub 2S](surface-hub-2s-connect.md)
### [Surface Hub 2S deployment checklist](surface-hub-2s-deploy-checklist.md)

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@ -9,7 +9,7 @@ ms.author: greglin
manager: laurawi
audience: Admin
ms.topic: article
ms.date: 08/22/2019
ms.date: 11/04/2019
ms.localizationpriority: Medium
---
@ -17,6 +17,10 @@ ms.localizationpriority: Medium
Whether you are a small or large business, a Surface Hub adoption plan is critical in generating the right use cases and helping your users become comfortable with the device. Check out these downloadable guides designed to help you deliver training across your organization.
## On-demand training
- [Surface Hub 2S adoption and training videos](surface-hub-2s-adoption-videos.md)
## Adoption toolkit
- [Surface Hub adoption toolkit](downloads/SurfaceHubAdoptionToolKit.pdf)
@ -28,7 +32,7 @@ Whether you are a small or large business, a Surface Hub adoption plan is critic
- [Training guide – help desk](downloads/TrainingGuide-SurfaceHub2S-HelpDesk.pdf)
- [Training guide – Microsoft Teams desktop](downloads/Guide-SurfaceHub2S-Teams.pptx)
[Download all training guides](http://download.microsoft.com/download/2/2/3/2234F70E-E65A-4790-93DF-F4C373A75B8E/SurfaceHub2S-TrainerGuides-July2019.zip)
[Download all training guides](https://download.microsoft.com/download/2/2/3/2234F70E-E65A-4790-93DF-F4C373A75B8E/SurfaceHub2S-TrainerGuides-July2019.zip)
## End user guides
@ -37,7 +41,7 @@ Whether you are a small or large business, a Surface Hub adoption plan is critic
- [Guide to Microsoft Whiteboard on Surface Hub](downloads/Guide-SurfaceHub2S-Whiteboard.pptx)
- [Guide to Microsoft Teams on Surface Hub](downloads/Guide-SurfaceHub2S-Teams.pptx)
[Download all end user guides](http://download.microsoft.com/download/E/7/F/E7FC6611-BB55-43E1-AF36-7BD5CE6E0FE0/SurfaceHub2S-EndUserGuides-July2019.zip)
[Download all end user guides](https://download.microsoft.com/download/E/7/F/E7FC6611-BB55-43E1-AF36-7BD5CE6E0FE0/SurfaceHub2S-EndUserGuides-July2019.zip)
## Quick reference cards
@ -52,4 +56,4 @@ Whether you are a small or large business, a Surface Hub adoption plan is critic
- [Whiteboard advanced](downloads/QRCWhiteboardAdvanced.pdf)
- [Whiteboard tools](downloads/QRCWhiteboardTools.pdf)
[Download all quick reference cards](http://download.microsoft.com/download/E/7/F/E7FC6611-BB55-43E1-AF36-7BD5CE6E0FE0/SurfaceHub2S-EndUserGuides-July2019.zip)
[Download all quick reference cards](https://download.microsoft.com/download/E/7/F/E7FC6611-BB55-43E1-AF36-7BD5CE6E0FE0/SurfaceHub2S-EndUserGuides-July2019.zip)

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@ -0,0 +1,137 @@
---
title: "Surface Hub 2S on-demand adoption and training videos"
description: "This page contains on-demand training for Surface Hub 2S."
keywords: separate values with commas
ms.prod: surface-hub
ms.sitesec: library
author: greg-lindsay
ms.author: greglin
manager: laurawi
audience: Admin
ms.topic: article
ms.date: 11/04/2019
ms.localizationpriority: Medium
---
# Surface Hub 2S on-demand adoption and training videos
This page contains comprehensive training for Surface Hub 2S, available on demand.
## Chapter 1 - Training overview
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46Jud>]<br>
- Welcome and introduction
- Training overview and agenda
- Software and technology reference
- Surface Hub messaging
- Industries and user roles
- Overview of training services
- Training best practices
## Chapter 2 - Getting started with Surface Hub
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46Ejt>]<br>
- What is Surface Hub?
- Technical overview
- Steelcase Roam and the mobility story
- Surface Hub services
- Getting started with Surface Hub
- Gathering expectations
## Chapter 3 - Navigating Surface Hub
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46OFW>]<br>
- Welcome screen
- Start menu
- Full screen
- Clip to Whiteboard
- Task bar menu
- Teams/Skype
- End Session
## Chapter 4 - Whiteboarding and collaboration
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46M4v>]<br>
- Whiteboard introduction
- Starting the Whiteboard
- Whiteboard tools
- Inserting pictures
- Changing the background
- Sharing the whiteboard
- Export the Whiteboard
## Chapter 5 - Exploring Surface Hub apps
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46Ejz>]<br>
- Surface Hub apps introduction
- PowerPoint overview
- Microsoft Word
- Microsoft Excel
- Microsoft Edge
## Chapter 6 - Advanced apps and Office 365
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46EjA>]<br>
- Advanced apps introduction
- Microsoft Maps
- Photos
- Power BI
- Sign in to Office 365
- OneDrive
- CoAuthor documents
## Chapter 7 - Connecting devices
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46M4w>]<br>
- Connect introduction
- Miracast overview
- Touch and Pen Input
- Wired connect overview
- Line of Business app workflows
- Troubleshooting Miracast and wired connect
## Chapter 8 - Skype for Business meetings
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46M4x>]<br>
- Introduction to Skype for Business
-Scheduling Skype for Business meetings
- Start a meeting
- Start an ad hoc meeting
- Join a meeting on your calendar
- Managing a Skype for Business meeting
- Present content
## Chapter 9 - Microsoft Teams meetings
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46OFZ>]<br>
- Introduction to Microsoft Teams
- Scheduling Microsoft Teams meetings
- Start a meeting
- Start an ad hoc meeting
- Join a meeting on your calendar
- Managing a Microsoft Teams meeting
- Present content
- Conclusion
## Chapter 10 - Basic troubleshooting
> ![VIDEO <https://www.microsoft.com/videoplayer/embed/RE46z65>]<br>
- Introduction to Surface Hub troubleshooting
- Application troubleshooting
- End Session
- Restart the device
- Power cycle the device
- Factory reset
- Settings
- Manage Surface Hub
- Conclusion

4
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@ -9,7 +9,7 @@ ms.author: greglin
manager: laurawi
audience: Admin
ms.topic: article
ms.date: 06/20/2019
ms.date: 11/13/2019
ms.localizationpriority: Medium
---
@ -28,7 +28,7 @@ In general, it’s recommended to use native cable connections whenever possible
| **Connection** | **Functionality** | **Description**|
| --- | --- | ---|
| HDMI + USB-C | HDMI-in for audio and video<br><br>USB-C for TouchBack and InkBack | USB-C supports TouchBack and InkBack with the HDMI A/V connection.<br><br>Use USB-C to USB-A to connect to legacy computers.<br><br>**NOTE:** For best results, connect HDMI before connecting a USB-C cable. If the computer you're using for HDMI is not compatible with TouchBack and InkBack, you won't need a USB-C cable. |
| USB-C <br> (via compute module) | Video-in <br>Audio-in | Single cable needed for A/V<br><br>TouchBack and InkBack not supported<br><br>HDCP enabled |
| USB-C <br> (via compute module) | Video-in <br>Audio-in | Single cable needed for A/V<br><br>TouchBack and InkBack is supported<br><br>HDCP enabled |
| HDMI (in port) | Video, Audio into Surface Hub 2S | Single cable needed for A/V<br><br>TouchBack and InkBack not supported<br><br>HDCP enabled |
| MiniDP 1.2 output | Video-out such as mirroring to a larger projector. | Single cable needed for A/V |

4
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@ -99,8 +99,8 @@ There are three ways to mount your Surface Hub:
For specifications on available mounts for the original Surface Hub, see the following:
- [Surface Hub Mounts and Stands Datasheet](http://download.microsoft.com/download/5/0/1/501F98D9-1BCC-4448-A1DB-47056CEE33B6/20160711_Surface_Hub_Mounts_and_Stands_Datasheet.pdf)
- [Surface Hub Stand and Wall Mount Specifications](http://download.microsoft.com/download/7/A/7/7A75BD0F-5A46-4BCE-B313-A80E47AEB581/20160720_Combined_Stand_Wall_Mount_Drawings.pdf)
- [Surface Hub Mounts and Stands Datasheet](https://download.microsoft.com/download/5/0/1/501F98D9-1BCC-4448-A1DB-47056CEE33B6/20160711_Surface_Hub_Mounts_and_Stands_Datasheet.pdf)
- [Surface Hub Stand and Wall Mount Specifications](https://download.microsoft.com/download/7/A/7/7A75BD0F-5A46-4BCE-B313-A80E47AEB581/20160720_Combined_Stand_Wall_Mount_Drawings.pdf)
## The Connect experience

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@ -14,7 +14,7 @@ author: dansimp
ms.author: dansimp
ms.topic: article
ms.audience: itpro
ms.date: 10/21/2019
ms.date: 11/13/2019
---
# Microsoft Surface Data Eraser
@ -160,11 +160,17 @@ After you create a Microsoft Surface Data Eraser USB stick, you can boot a suppo
Microsoft Surface Data Eraser is periodically updated by Microsoft. For information about the changes provided in each new version, see the following:
### 3.28.137
*Release Date: 11 Nov 2019*
This version of Surface Data Eraser:
- Includes bug fixes
### Version 3.21.137
*Release Date: 21 Oct 2019*
This version of Surface Data Eraser is compiled for x86 and adds support for the following devices:
Supports Surface Pro 7, Surface Pro X, and Surface Laptop 3.
- Supports Surface Pro 7, Surface Pro X, and Surface Laptop 3
### Version 3.2.78.0
*Release Date: 4 Dec 2018*

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@ -86,15 +86,16 @@ Successful completion of Surface Dock Firmware Update results in new registry ke
## Event logging
**Table 1. Event logging for Surface Dock Firmware Update**
**Table 1. Log files for Surface Dock Firmware Update**
| Log | Location | Notes |
| -------------------------------- | -------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Surface Dock Firmware Update log | Path needs to be specified (see note) | Earlier versions of this tool wrote events to Applications and Services Logs\Microsoft Surface Dock Updater. |
| Surface Dock Firmware Update log | /l*v %windir%\logs\ SurfaceDockFWI.log | |
| Windows Device Install log | %windir%\inf\setupapi.dev.log | For more information about using Device Install Log, refer to [SetupAPI Logging](https://docs.microsoft.com/windows-hardware/drivers/install/setupapi-logging--windows-vista-and-later-). |
**Table 2. Event log IDs for Surface Dock Firmware Update**
**Table 2. Event log IDs for Surface Dock Firmware Update**<br>
Events are logged in the Application Event Log. Note: Earlier versions of this tool wrote events to Applications and Services Logs\Microsoft Surface Dock Updater.
| Event ID | Event type |
| -------- | -------------------------------------------------------------------- |

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@ -66,9 +66,7 @@ After a device is enrolled in SEMM, the configuration file is read and the setti
### Enable or disable devices in Surface UEFI with SEMM
The built in devices that appear in the UEFI Devices page may vary depending on your device or corporate environment; for example, LTE only appears on devices equipped with LTE support.
The following list shows all the available devices you can manage in SEMM:
The following list shows all the available devices you can manage in SEMM:
* Docking USB Port
* On-board Audio
@ -82,6 +80,8 @@ After a device is enrolled in SEMM, the configuration file is read and the setti
* Wi-Fi and Bluetooth
* LTE
>[!NOTE]
>The built-in devices that appear in the UEFI Devices page may vary depending on your device or corporate environment. For example, the UEFI Devices page is not supported on Surface Pro X; LTE only appears on LTE-equipped devices.
### Configure advanced settings with SEMM
**Table 1. Advanced settings**

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@ -8,7 +8,7 @@ ms.sitesec: library
author: dansimp
ms.author: dansimp
ms.topic: article
ms.date: 10/20/2019
ms.date: 11/13/2019
ms.reviewer: jesko
manager: dansimp
ms.audience: itpro
@ -17,7 +17,7 @@ ms.audience: itpro
## Introduction
The ability to manage devices from the cloud has dramatically simplified IT deployment and provisioning across the lifecycle. With Device Firmware Configuration Interface (DFCI) profiles built into Microsoft Intune (now available in public preview), Surface UEFI management extends the modern management stack down to the UEFI hardware level. DFCI supports zero-touch provisioning, eliminates BIOS passwords, provides control of security settings including boot options and built-in peripherals, and lays the groundwork for advanced security scenarios in the future.
The ability to manage devices from the cloud has dramatically simplified IT deployment and provisioning across the lifecycle. With Device Firmware Configuration Interface (DFCI) profiles built into Microsoft Intune (now available in [public preview](https://docs.microsoft.com/intune/configuration/device-firmware-configuration-interface-windows)), Surface UEFI management extends the modern management stack down to the UEFI hardware level. DFCI supports zero-touch provisioning, eliminates BIOS passwords, provides control of security settings including boot options and built-in peripherals, and lays the groundwork for advanced security scenarios in the future. For answers to frequently asked questions, see [Ignite 2019: Announcing remote management of Surface UEFI settings from Intune](https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/Ignite-2019-Announcing-remote-management-of-Surface-UEFI/ba-p/978333).
### Background
@ -29,9 +29,11 @@ In contrast to other Windows 10 devices available in the market today, Surface p
Until now, managing firmware required enrolling devices into Surface Enterprise Management Mode (SEMM) with the overhead of ongoing manual IT-intensive tasks. As an example, SEMM requires IT staff to physically access each PC to enter a two-digit pin as part of the certificate management process. Although SEMM remains a good solution for organizations in a strictly on-premises environment, its complexity and IT-intensive requirements make it costly to use.
Now with newly integrated UEFI firmware management capabilities in Microsoft Intune, the ability to lock down hardware is simplified and easier to use with new features for provisioning, security, and streamlined updating all in a single console.
Now with newly integrated UEFI firmware management capabilities in Microsoft Intune, the ability to lock down hardware is simplified and easier to use with new features for provisioning, security, and streamlined updating all in a single console, now unified as [Microsoft Endpoint Manager](https://www.microsoft.com/microsoft-365/microsoft-endpoint-manager). The following figure shows UEFI settings viewed directly on the device (left) and viewed in the Endpoint Manager console (right).
DFCI leverages the device profiles capability in Intune and is deployed using Windows Autopilot, eliminating the need for manual interaction by IT admins or end users. A device profile allows you to add and configure settings which can then be deployed to devices enrolled in management within your organization. Once the device receives the device profile, the features and settings are applied automatically. Examples of common device profiles include Email, Device restrictions, VPN, Wi-Fi, and Administrative templates. DFCI is simply an additional device profile that enables you to manage UEFI configuration settings from the cloud without having to maintain a costly on-premises infrastructure.
![UEFI settings shown on device (left) and in the Endpoint Manager console (right) ](images/uefidfci.png)
Crucially, DFCI enables zero touch management, eliminating the need for manual interaction by IT admins. DFCI is deployed via Windows Autopilot using the device profiles capability in Intune. A device profile allows you to add and configure settings which can then be deployed to devices enrolled in management within your organization. Once the device receives the device profile, the features and settings are applied automatically. Examples of common device profiles include Email, Device restrictions, VPN, Wi-Fi, and Administrative templates. DFCI is simply an additional device profile that enables you to manage UEFI configuration settings from the cloud without having to maintain on-premises infrastructure.
## Supported devices
@ -41,6 +43,9 @@ At this time, DFCI is supported in the following devices:
- Surface Pro X
- Surface Laptop 3
> [!NOTE]
> Surface Pro X does not support DFCI settings management for built-in camera, audio, and Wi-Fi/Bluetooth.
## Prerequisites
- Devices must be registered with Windows Autopilot by a [Microsoft Cloud Solution Provider (CSP) partner](https://partner.microsoft.com/membership/cloud-solution-provider) or OEM distributor.
@ -59,30 +64,33 @@ A DFCI environment requires setting up a DFCI profile that contains the setting
Before configuring DFCI policy settings, first create a DFCI profile and assign it to the Azure AD security group that contains your target devices.
1. Open Intune select **Device configuration > Profiles > Create profile** and enter a name; for example **My DFCI profile.**
2. Select Windows 10 and later for platform type.
3. In the Profile type drop down list, select **Device Firmware Configuration Interface** to open the DFCI blade containing all available policy settings. For information on DFCI settings, refer to Table 2 on this page below or the [Intune documentation](https://docs.microsoft.com/intune/configuration/device-firmware-configuration-interface-windows). You can configure DFCI settings during the initial setup process or later by editing the DFCI profile.
1. Sign into your tenant at devicemanagement.microsoft.com.
2. In the Microsoft Endpoint Manager Admin Center, select **Devices > Configuration profiles > Create profile** and enter a name; for example, **DFCI Configuration Policy.**
3. Select **Windows 10 and later** for platform type.
4. In the Profile type drop down list, select **Device Firmware Configuration Interface** to open the DFCI blade containing all available policy settings. For information on DFCI settings, refer to Table 1 on this page or the [Intune documentation](https://docs.microsoft.com/intune/configuration/device-firmware-configuration-interface-windows). You can configure DFCI settings during the initial setup process or later by editing the DFCI profile.
> ![Create DFCI profile](images/df1.png)
![Create DFCI profile](images/df1.png)
4. Click **OK** and then select **Create**.
5. Select **Assignments** and under **Select groups to include** select the Azure AD security group that contains your target devices, as shown in the following figure. Click **Save**.
5. Click **OK** and then select **Create**.
6. Select **Assignments** and under **Select groups to include** select the Azure AD security group that contains your target devices, as shown in the following figure. Click **Save**.
![Assign security group](images/df2a.png)
![Assign security group](images/df2a.png)
## Create Autopilot profile
1. Go to **Intune > Device enrollment > Windows enrollment** and scroll down to select **Deployment Profiles**.
2. Select **Create profile**, enter a name; for example, My Autopilot profile, and select **Next**.
1. In Endpoint Manager at devicemanagement.microsoft.com, select **devices > Windows enrollment** and scroll down to **Deployment profiles**.
2. Select **Create profile** and enter a name; for example, **My Autopilot profile**, and select **Next**.
3. Select the following settings:
- Deployment mode: **User-Driven**.
- Join type: Azure **AD joined**.
- Deployment mode: **User-Driven**.
- Join type: Azure **AD joined**.
4. Leave the remaining default settings unchanged and select **Next**
5. On the Scope tags page, select **Next**.
6. On the Assignments page, choose **Select groups to include** and click your Azure AD security group. Select **Next**.
7. Accept the summary and then select **Create**. The Autopilot profile is now created and assigned to the group.
4. Leave the remaining default settings unchanged and select **Next**, as shown in the following figure.
![Create Autopilot profile](images/df3b.png)
5. On the Assignments page, choose **Select groups to include** and click your Azure AD security group. Select **Next**.
6. Accept the summary and then select **Create**. The Autopilot profile is now created and assigned to the group.
## Configure Enrollment Status Page
@ -95,13 +103,15 @@ For more information, refer to [Set up an enrollment status page](https://docs.m
DFCI includes a streamlined set of UEFI configuration policies that provide an extra level of security by locking down devices at the hardware level. DFCI is designed to be used in conjunction with mobile device management settings at the software level. Note that DFCI settings only affect hardware components built into Surface devices and do not extend to attached peripherals such as USB webcams. (However, you can use Device restriction policies in Intune to turn off access to attached peripherals at the software level).
You configure DFCI policy settings by editing the DFCI profile:
You configure DFCI policy settings by editing the DFCI profile from Endpoint Manager, as shown in the figure below.
- **Intune > Device configuration > Profiles > “DFCI profile name” > Properties > Settings**
- Select **Devices > Windows > Configuration Profiles > “DFCI profile name” > Properties > Settings**.
![Configure DFCI settings](images/dfciconfig.png)
### Block user access to UEFI settings
For many customers, the ability to block users from changing UEFI settings is critically important and a primary reason to use DFCI. As listed in the followng table, this is managed via the setting **Allow local user to change UEFI settings**. If you do not edit or configure this setting, local users will be able to change any UEFI setting not managed by Intune. Therefore, it’s highly recommended to disable **Allow local user to change UEFI settings.**
For many customers, the ability to block users from changing UEFI settings is critically important and a primary reason to use DFCI. As listed in Table 1, this is managed via the setting **Allow local user to change UEFI settings**. If you do not edit or configure this setting, local users will be able to change any UEFI setting not managed by Intune. Therefore, it’s highly recommended to disable **Allow local user to change UEFI settings.**
The rest of the DFCI settings enable you to turn off functionality that would otherwise be available to users. For example, if you need to protect sensitive information in highly secure areas, you can disable the camera, and if you don’t want users booting from USB drives, you can disable that also.
### Table 1. DFCI scenarios
@ -114,11 +124,11 @@ The rest of the DFCI settings enable you to turn off functionality that would ot
| Disable radios (Bluetooth, Wi-Fi) | Under **Built in Hardware > Radios (Bluetooth, Wi-Fi, etc…)**, select **Disabled**. |
| Disable Boot from external media (USB, SD) | Under **Built in Hardware > Boot Options > Boot from external media (USB, SD)**, select **Disabled**. |
> [!CAUTION]
> The **Disable radios (Bluetooth, Wi-Fi)** setting should only be used on devices that have a wired Ethernet connection.
> [!NOTE]
> DFCI in Intune includes two settings that do not currently apply to Surface devices:
- CPU and IO virtualization
- Disable Boot from network adapters
> DFCI in Intune includes two settings that do not currently apply to Surface devices: (1) CPU and IO virtualization and (2) Disable Boot from network adapters.
Intune provides Scope tags to delegate administrative rights and Applicability Rules to manage device types. For more information about policy management support and full details on all DFCI settings, refer to [Microsoft Intune documentation](https://docs.microsoft.com/intune/configuration/device-firmware-configuration-interface-windows).
@ -130,7 +140,7 @@ As stated above, DFCI can only be applied on devices registered in Windows Autop
Although Intune policy settings typically get applied almost immediately, there may be a delay of 10 minutes before the settings take effect on targeted devices. In rare circumstances, delays of up to 8 hours are possible. To ensure settings apply as soon as possible, (such as in test scenarios), you can manually sync the target devices.
- In Intune, go to **Device enrollment > Windows enrollment > Windows Autopilot Devices** and select **Sync**.
- In Endpoint Manager, go to **Devices > Device enrollment > Windows enrollment > Windows Autopilot Devices** and select **Sync**.
For more information, refer to [Sync your Windows device manually](https://docs.microsoft.com/intune-user-help/sync-your-device-manually-windows).
@ -144,12 +154,12 @@ In a test environment, you can verify settings in the Surface UEFI interface.
1. Open Surface UEFI, which involves pressing the **Volume +** and **Power** buttons at the same time.
2. Select **Devices**. The UEFI menu will reflect configured settings, as shown in the following figure.
![Surface UEFI](images/df3.png)
![Surface UEFI](images/df3.png)
Note how:
Note how:
- The settings are greyed out because **Allow local user to change UEFI setting** is set to None.
- Audio is set to off because **Microphones and speakers** are set to **Disabled**.
- The settings are greyed out because **Allow local user to change UEFI setting** is set to None.
- Audio is set to off because **Microphones and speakers** are set to **Disabled**.
## Removing DFCI policy settings
@ -167,6 +177,7 @@ If the original DFCI profile has been deleted, you can remove policy settings by
6. Validate DFCI is removed from the device in the UEFI.
## Learn more
- [Windows Autopilot](https://www.microsoft.com/microsoft-365/windows/windows-autopilot)
- [Ignite 2019: Announcing remote management of Surface UEFI settings from Intune](https://techcommunity.microsoft.com/t5/Surface-IT-Pro-Blog/Ignite-2019-Announcing-remote-management-of-Surface-UEFI/ba-p/978333)
[Windows Autopilot](https://www.microsoft.com/microsoft-365/windows/windows-autopilot)
- [Windows Autopilot and Surface devices](windows-autopilot-and-surface-devices.md)
- [Use DFCI profiles on Windows devices in Microsoft Intune](https://docs.microsoft.com/intune/configuration/device-firmware-configuration-interface-windows)