From c0ca8af2c6b19eb58a7931a3944fe00eaa0603f7 Mon Sep 17 00:00:00 2001 From: tiaraquan Date: Thu, 12 Jan 2023 09:04:05 -0800 Subject: [PATCH] Tweaks --- .../windows-autopatch-support-request.md | 21 +++++++++++-------- 1 file changed, 12 insertions(+), 9 deletions(-) diff --git a/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md b/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md index f3b7d0a1ed..f70f1d0848 100644 --- a/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md +++ b/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md @@ -19,24 +19,27 @@ msreviewer: hathind You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team. -## Premier and Unified support options +## Submit a new support request -As a customer with a **Premier** or **Unified** support contract, you can specify the severity of your issue, and schedule a support callback for a specific day and time. These options are available when you open or submit a new issue and when you edit an active support case. +Support requests are triaged and responded to as they're received. + +### Premier and Unified support options + +If you have a **Premier** or **Unified** support contract, when you submit a new request, or edit an active support request, you can: + +- Specify the severity of your issue +- Schedule a support callback for a specific day and time Depending on your support contract, the following severity options are available: +> [!NOTE] +> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option. + | Support contract | Severity options | | ----- | ----- | | Premier | Severity A, B or C | | Unified | Critical or non-critical | -> [!NOTE] -> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option. - -## Submit a new support request - -Support requests are triaged and responded to as they're received. - **To submit a new support request:** 1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.