diff --git a/windows/client-management/troubleshoot-stop-errors.md b/windows/client-management/troubleshoot-stop-errors.md
index 4d9ecb90f5..c177b5826e 100644
--- a/windows/client-management/troubleshoot-stop-errors.md
+++ b/windows/client-management/troubleshoot-stop-errors.md
@@ -35,6 +35,9 @@ Our analysis of the root causes of crashes indicates the following:
 - 5 percent are caused by Microsoft code
 - 15 percent have unknown causes (because the memory is too corrupted to analyze)
 
+> [!NOTE]
+> The root cause of Stop errors is never a user-mode process. While a user-mode process (such as Notepad or Slack) may trigger a Stop error, it is merely exposing the underlying bug which is always in a driver, hardware, or the OS.
+
 ## General troubleshooting steps
 
 To troubleshoot Stop error messages, follow these general steps: