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This topic provides a brief introduction to Windows 10 installation processes, and provides resolution procedures that IT administrators can use to resolve issues with Windows 10 upgrade.
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If you are not an IT administrator, you can try the [quick fixes](#quick-fixes) listed in this topic. If the quick fixes do not resolve your issue, see [Get help with Windows 10 upgrade and installation errors](https://support.microsoft.com/en-us/help/10587/windows-10-get-help-with-upgrade-installation-errors) for more information.
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## In this topic
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The following sections and procedures are provided in this guide:
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The following steps can resolve many Windows upgrade problems.
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<OL>
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<LI>Remove nonessential external hardware, such as docks and USB devices.</LI>
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<LI>Check all hard drives for errors and attempt repairs. To automatically repair hard drives, open an elevated command prompt, switch to the drive you wish to repair, and type the following command. You will be required to reboot the computer if the hard drive being repaired is also the system drive.
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<UL>
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<LI>chkdsk /F</LI>
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<LI>Verify compatibility information and re-install antivirus applications after the upgrade.</LI></LI>
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</UL>
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<LI>Uninstall all nonessential software.</LI>
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<LI>Remove nonessential external hardware, such as docks and USB devices.</LI>
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<LI>Update firmware and drivers.</LI>
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<LI>Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.</LI>
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<LI>Verify at least 16 GB of free space is available to upgrade a 32-bit OS, or 20 GB for a 64-bit OS.
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</OL>
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## Upgrade error codes
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If the upgrade process is not successful, Windows Setup will return two codes:
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2. Verify that UE-V settings were migrated correctly.
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3. Enable the UE-V service on user devices.
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3. Set the template storage path to your current template store.
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4. Install the UE-V template generator if you want to synchronize application settings for custom applications.
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4. Enable the UE-V service on user devices.
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5. Install the UE-V template generator if you want to synchronize application settings for custom applications.
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> **Important** You can upgrade your existing UE-V installation to Windows 10, version 1607 from UE-V versions 2.1 or 2.0 only. If you are using a previous version of UE-V, you’ll need to upgrade from that version to UE-V 2.x before you upgrade to Windows 10, version 1607..
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@ -49,7 +51,11 @@ After upgrading a user device to Windows 10, version 1607, it’s important to v
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2. Navigate to **HKEY_LOCAL_MACHINE\Software\Microsoft\UEV\Agent\Configuration.**
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3. Verify that the settings storage path and the settings template catalog path are pointing to the same locations as before you upgraded the device to Windows 10.
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3. Verify that the settings storage path and the settings template catalog path are pointing to the same locations as before you upgraded the device to Windows 10.
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## Set the template storage path to your current template store
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Template Settings Storage Path will not automatically migrate. Run Set-UEVConfiguration in PowerShell or use the settings storage path Group Policy to configure and point to your current settings storage folder.
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## Enable the UE-V service on user devices
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On devices that are not preferred, you can choose to set the following policy to prioritize data coming from local peers instead of the Internet:
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- Set **DOBackgroundQoS** with a low value, for example `65536` which is the equivalent of 64 KB/s.
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- Set **DOMinBackgroundQoS** with a low value, for example `65536` which is the equivalent of 64 KB/s.
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## Learn more
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