diff --git a/windows/keep-secure/change-history-for-keep-windows-10-secure.md b/windows/keep-secure/change-history-for-keep-windows-10-secure.md index 3077e0371c..6b506dbfd5 100644 --- a/windows/keep-secure/change-history-for-keep-windows-10-secure.md +++ b/windows/keep-secure/change-history-for-keep-windows-10-secure.md @@ -15,6 +15,7 @@ This topic lists new and updated topics in the [Keep Windows 10 secure](index.md |New or changed topic | Description | |----------------------|-------------| +| [Microsoft Passport errors during PIN creation](microsoft-passport-errors-during-pin-creation.md) | Added errors 0x80090029 and 0x80070057, and merged entries for error 0x801c03ed. | | [User Account Control Group Policy and registry key settings](user-account-control-group-policy-and-registry-key-settings.md) | Updated for Windows 10 and Windows Server 2016 Technical Preview | ## April 2016 diff --git a/windows/keep-secure/microsoft-passport-errors-during-pin-creation.md b/windows/keep-secure/microsoft-passport-errors-during-pin-creation.md index af9f471ce3..ec41aa5d9a 100644 --- a/windows/keep-secure/microsoft-passport-errors-during-pin-creation.md +++ b/windows/keep-secure/microsoft-passport-errors-during-pin-creation.md @@ -33,7 +33,7 @@ When a user encounters an error when creating the work PIN, advise the user to t 1. Try to create the PIN again. Some errors are transient and resolve themselves. -2. Log out, log in, and try to create the PIN again. +2. Sign out, sign in, and try to create the PIN again. 3. Reboot the device and then try to create the PIN again. @@ -44,11 +44,7 @@ When a user encounters an error when creating the work PIN, advise the user to t If the error occurs again, check the error code against the following table to see if there is another mitigation for that error. When no mitigation is listed in the table, contact Microsoft Support for assistance.
Hex | @@ -57,20 +53,13 @@ If the error occurs again, check the error code against the following table to s||||
---|---|---|---|---|
0x801C03ED | -Multi-factor authentication is required for a 'ProvisionKey' operation, but was not performed --or- -Token was not found in the Authorization header --or- -Failed to read one or more objects |
-Unjoin the device from Azure Active Directory (Azure AD) and rejoin | -||
0x801C044D | Authorization token does not contain device ID | Unjoin the device from Azure AD and rejoin | ||
0x80090036 | User cancelled an interactive dialog | @@ -95,6 +84,10 @@ If the error occurs again, check the error code against the following table to s0x80090005 | NTE_BAD_DATA | Unjoin the device from Azure AD and rejoin | +
0x80090029 | +TPM is not set up. | +Sign on with an administrator account. Click **Start**, type "tpm.msc", and select **tpm.msc Microsoft Common Console Document**. In the **Actions** pane, select **Prepare the TPM**. | ||
0x80090031 | @@ -124,17 +117,17 @@ If the error occurs again, check the error code against the following table to s||||
0x801C0010 | The AIK certificate is not valid or trusted | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C0011 | The attestation statement of the transport key is invalid | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C0012 | Discovery request is not in a valid format | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C0015 | @@ -159,7 +152,7 @@ If the error occurs again, check the error code against the following table to s||||
0x801C03E9 | Server response message is invalid | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C03EA | @@ -169,37 +162,42 @@ If the error occurs again, check the error code against the following table to s||||
0x801C03EB | Server response http status is not valid | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C03EC | Unhandled exception from server. | -Log out and then log in again. | +sign out and then sign in again. | |
0x801C03ED | -The request sent to the server was invalid. | -Log out and then log in again. | +Multi-factor authentication is required for a 'ProvisionKey' operation, but was not performed +-or- +Token was not found in the Authorization header +-or- +Failed to read one or more objects +-or- The request sent to the server was invalid. |
+Sign out and then sign in again. If that doesn't resolve the issue, unjoin the device from Azure Active Directory (Azure AD) and rejoin. |
0x801C03EE | Attestation failed | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C03EF | The AIK certificate is no longer valid | -Log out and then log in again. | +Sign out and then sign in again. | |
0x801C044D | Unable to obtain user token | -Log out and then log in again. Check network and credentials. | +Sign out and then sign in again. Check network and credentials. | |
0x801C044E | Failed to receive user creds input | -Log out and then log in again. | +Sign out and then sign in again. |