Update other-troubleshooting.md

This commit is contained in:
jcaparas
2016-05-09 15:30:05 +10:00
parent 28681d7bb2
commit ca45cc167d

View File

@ -23,14 +23,3 @@ You might need to troubleshoot the onboarding process if you encounter issues.
If you have completed the endpoint onboarding process and don't see endpoints in the [Machines view](investigate-machines-windows-defender-advanced-threat-protection.md) after 20 minutes, it might indicate an endpoint onboarding or a connectivity problem.
### Ensure that the Windows Defender ATP endpoint has internet connection
The Window Defender ATP sensor requires Microsoft Windows HTTP (WinHTTP) to be able to report telemetry and communicate with the Windows Defender ATP service.
WinHTTP is independent of the Internet browsing proxy settings and other user context applications and must be able to detect the proxy servers that are available in your particular environment.
To ensure that sensor has service connectivity, follow the steps described in the [Verify client connectivity to Windows Defender ATP service URLs](configure-proxy-internet-windows-defender-advanced-threat-protection.md#
Verify-client-connectivity-to-Windows-Defender-ATP-service-URLs) topic.
If the verification fails and your environment is using a proxy to connect to the internet, then follow the steps described in [Configure proxy and Internet connectivity settings](configure-proxy-internet-windows-defender-advanced-threat-protection.md#) topic.