diff --git a/windows/security/threat-protection/windows-defender-atp/configure-microsoft-threat-experts.md b/windows/security/threat-protection/windows-defender-atp/configure-microsoft-threat-experts.md index cafd23e0dd..f6d7d767df 100644 --- a/windows/security/threat-protection/windows-defender-atp/configure-microsoft-threat-experts.md +++ b/windows/security/threat-protection/windows-defender-atp/configure-microsoft-threat-experts.md @@ -81,11 +81,10 @@ You can partner with Microsoft Threat Experts who can be engaged directly from w c. Remember to use the ID number from the **Open a support ticket** tab page and include it to the details you will provide in the subsequent Customer Services and Support (CSS) pages.
- **Step 2: Open a support ticket** - - >[!NOTE] - >To experience the full Microsoft Threat Experts preview capability in Windows Defender ATP, you need to have a Premier customer service and support account. However, you will not be charged for the Experts-on-demand service during the preview. - + **Step 2: Open a support ticket** + >[!NOTE] + >To experience the full Microsoft Threat Experts preview capability in Windows Defender ATP, you need to have a Premier customer service and support account. However, you will not be charged for the Experts-on-demand service during the preview. + a. In the **New support request** customer support page, select the following from the dropdown menu and then click **Next**:
- **Select the product family**: **Security** @@ -93,15 +92,15 @@ You can partner with Microsoft Threat Experts who can be engaged directly from w - **Select a category that best describes the issue**: **Windows Defender ATP** - **Select a problem that best describes the issue**: Choose according to your inquiry category - b. Fill out the fields with the necessary information about the issue and use the auto-generated ID when you open a Customer Services and Support (CSS) ticket. Then, click **Next**. + b. Fill out the fields with the necessary information about the issue and use the auto-generated ID when you open a Customer Services and Support (CSS) ticket. Then, click **Next**.
- c. In the **Select a support plan** page, select **Professional No Charge**. + c. In the **Select a support plan** page, select **Professional No Charge**.
- d. The severity of your issue has been pre-selected by default, per the support plan, **Professional No Charge**, that you'll use for this public preview. Select the time zone by which you'd like to receive the correspondence. Then, click **Next**. + d. The severity of your issue has been pre-selected by default, per the support plan, **Professional No Charge**, that you'll use for this public preview. Select the time zone by which you'd like to receive the correspondence. Then, click **Next**.
- e. Verify your contact details and add another if necessary. Then, click **Next**. + e. Verify your contact details and add another if necessary. Then, click **Next**.
- f. Review the summary of your support request, and update if necessary. Make sure that you read and understand the **Microsoft Services Agreement** and **Privacy Statement**. Then, click **Submit**. You will see the confirmation page indicating the response time and your support request number. + f. Review the summary of your support request, and update if necessary. Make sure that you read and understand the **Microsoft Services Agreement** and **Privacy Statement**. Then, click **Submit**. You will see the confirmation page indicating the response time and your support request number.
## Sample questions to ask a Microsoft threat expert **Alert information**