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windows/security/information-protection/bitlocker/bitlocker-recovery-loop-break.md
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@ -18,26 +18,33 @@ ms.date: 05/07/2019
# Breaking out of a Bitlocker recovery loop
Sometimes, when you attempt to perform a Bitlocker recovery, you can get stuck in a loop where you are repeatedly prompted to enter your recovery key. The key may be correct, yet you are unable to boot into your operating system, no matter what.
Sometimes, you can get stuck in a loop where you are repeatedly prompted to enter your Bitlocker recovery key. This can be very frustrating.
If you have entered your key several times and are unable to break out of the recovery loop by successfully booting into your operating system, try the following steps.
If you've entered the correct recovery key multiple times, follow these steps to break out of the loop.
## Alternate recovery steps
> [!NOTE]
> Only try these steps after you have restarted your device at least once.
Only try these steps after you have restarted your device at least once.
1. On the initial recovery screen, don't enter your recovery key. Instead, select **Skip this drive**.
1. On the initial recovery screen, do not enter your recovery key. Select **Skip this drive**.
![](placeholder-1.png)
2. On the next screen, select **Troubleshoot**.
![](placeholder-2.png)
3. On the Troubleshoot screen, select **Advanced options**.
![](placeholder-3.png)
4. On the Advanced options screen, select **Command prompt**.
5. At the WinRE command prompt, you need to manually run an unlock command with your recovery password: `manage-bde.exe -unlock C: -rp <recovery password>`
![](placeholder-4.png)
6. After running this command, suspend operating system drive protection: `manage-bde.exe -protectors -disable C:`
5. From the WinRE command prompt, manually unlock your drive: `manage-bde.exe -unlock C: -rp <recovery password>`
7. Once this is run, you can safely exit the command prompt and continue booting.
6. Next, suspend operating system drive protection: `manage-bde.exe -protectors -disable C:`
After you exit the command prompt in step 7, you will be able to boot into your operating system.
7. Once the last command is run, you can safely exit the command prompt and continue booting.
After you exit the command prompt in step 7, you will be able to successfully boot into your operating system.