diff --git a/windows/release-information/resolved-issues-windows-10-1903.yml b/windows/release-information/resolved-issues-windows-10-1903.yml index 9226fbbd4e..9de5f0a7b9 100644 --- a/windows/release-information/resolved-issues-windows-10-1903.yml +++ b/windows/release-information/resolved-issues-windows-10-1903.yml @@ -32,6 +32,7 @@ sections: - type: markdown text: " + @@ -131,6 +132,7 @@ sections: - type: markdown text: "
SummaryOriginating updateStatusDate resolved
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 or Intel RealSense S200 camera apps.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Resolved
KB4501375		June 27, 2019
10:00 AM PT
Unable to discover or connect to Bluetooth devices using some Qualcomm adapters
Microsoft has identified compatibility issues with some versions of Qualcomm Bluetooth radio drivers.

See details >		OS Build 18362.116

May 20, 2019
KB4505057		Resolved
KB4517389		October 08, 2019
10:00 AM PT
Safeguard on certain devices with some Intel and Broadcom Wi-Fi adapters
Some devices with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards may experience compatibility issues.

See details >		N/A

Resolved
KB4522355		October 24, 2019
10:00 AM PT
dGPU occasionally disappear from device manager on Surface Book 2
Some apps or games may close or fail to open on Surface Book 2 devices with Nvidia dGPU.

See details >		OS Build 18362.145

May 29, 2019
KB4497935		Resolved
October 18, 2019
04:33 PM PT
+ diff --git a/windows/release-information/status-windows-10-1709.yml b/windows/release-information/status-windows-10-1709.yml index 217b281dbc..4b805689da 100644 --- a/windows/release-information/status-windows-10-1709.yml +++ b/windows/release-information/status-windows-10-1709.yml @@ -60,6 +60,7 @@ sections: - type: markdown text: "
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

DetailsOriginating updateStatusHistory
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 and Intel RealSense S200 cameras when using the Camera app. After updating to the Windows 10 May 2019 Update and launching the Camera app, you may get an error message stating:
        \"Close other apps, error code: 0XA00F4243.”

To safeguard your update experience, we have applied a protective hold on machines with Intel RealSense SR300 or Intel RealSense S200 cameras installed from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue was resolved in KB4501375 and the safeguard hold has been removed.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Resolved
KB4501375		Resolved:
June 27, 2019
10:00 AM PT

Opened:
May 21, 2019
07:20 AM PT
Windows Sandbox may fail to start with error code “0x80070002”
Windows Sandbox may fail to start with \"ERROR_FILE_NOT_FOUND (0x80070002)\" on devices in which the operating system language is changed during the update process when installing Windows 10, version 1903.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue was resolved in KB4512941.

Back to top		OS Build 18362.116

May 20, 2019
KB4505057		Resolved
KB4512941		Resolved:
August 30, 2019
10:00 AM PT

Opened:
May 24, 2019
04:20 PM PT
Display brightness may not respond to adjustments
Microsoft and Intel have identified a driver compatibility issue on devices configured with certain Intel display drivers. After updating to Windows 10, version 1903, brightness settings may sometime appear as if changes applied took effect, yet the actual display brightness doesn't change.

To safeguard your update experience, we have applied a compatibility hold on devices with certain Intel drivers from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue was resolved in KB4505903 and the safeguard hold has been removed. Please ensure you have applied the resolving update before attempting to update to the Windows 10 May 2019 Update (version 1903). Please note, it can take up to 48 hours for the safeguard to be removed.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Resolved
KB4505903		Resolved:
July 26, 2019
02:00 PM PT

Opened:
May 21, 2019
07:56 AM PT
Loss of functionality in Dynabook Smartphone Link app
Some users may experience a loss of functionality after updating to Windows 10, version 1903 when using the Dynabook Smartphone Link application on Windows devices. Loss of functionality may affect the display of phone numbers in the Call menu and the ability to answer phone calls on the Windows PC.

To safeguard your update experience, we have applied a compatibility hold on devices with Dynabook Smartphone Link from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue is now resolved and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to Windows 10, version 1903.

Back to top		OS Build 18362.116

May 20, 2019
KB4505057		Resolved
Resolved:
July 11, 2019
01:54 PM PT

Opened:
May 24, 2019
03:10 PM PT
+
SummaryOriginating updateStatusLast updated
Unable to create local users in Chinese, Japanese and Korean during device setup
You might be unable to create users in Chinese, Japanese and Korean using Input Method Editor (IME) during OOBE.

See details >		OS Build 16299.1387

September 10, 2019
KB4516066		Mitigated
October 29, 2019
05:15 PM PT
Intermittent issues when printing
The print spooler service may intermittently have issues completing a print job and results print job failure.

See details >		OS Build 16299.1392

September 23, 2019
KB4522012		Resolved
KB4520004		October 08, 2019
10:00 AM PT
Certain operations performed on a Cluster Shared Volume may fail
Operations performed on files or folders on a CSV may fail with the error: STATUS_BAD_IMPERSONATION_LEVEL (0xC00000A5).

See details >		OS Build 16299.904

January 08, 2019
KB4480978		Mitigated
April 25, 2019
02:00 PM PT
@@ -72,6 +73,15 @@ sections:
" +- title: October 2019 +- items: + - type: markdown + text: " + + +
DetailsOriginating updateStatusHistory
Unable to create local users in Chinese, Japanese and Korean during device setup
When setting up a new Windows device using the Out of Box Experience (OOBE), you might be unable to create a local user when using Input Method Editor (IME). This issue might affect you if you are using the IME for Chinese, Japanese, or Korean languages.

Note This issue does not affect using a Microsoft Account during OOBE.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709
  • Server: Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709
Workaround: To mitigate this issue, set the keyboard language to English during user creation or use a Microsoft Account to complete OOBE. You can set the keyboard language back to your preferred language after user creation. Once the OOBE is done and you are at the desktop, you can rename the current user using these instructions. If you prefer to create a new local user, see KB4026923.

Next steps: We are working on a resolution and estimate a solution will be available in late November.

Back to top		OS Build 16299.1387

September 10, 2019
KB4516066		Mitigated
Last updated:
October 29, 2019
05:15 PM PT

Opened:
October 29, 2019
05:15 PM PT
+ " + - title: September 2019 - items: - type: markdown diff --git a/windows/release-information/status-windows-10-1803.yml b/windows/release-information/status-windows-10-1803.yml index 9480e53e4d..9f994933b5 100644 --- a/windows/release-information/status-windows-10-1803.yml +++ b/windows/release-information/status-windows-10-1803.yml @@ -64,6 +64,7 @@ sections: - type: markdown text: "
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

+ @@ -78,6 +79,15 @@ sections:
" +- title: October 2019 +- items: + - type: markdown + text: " +
SummaryOriginating updateStatusLast updated
Unable to create local users in Chinese, Japanese and Korean during device setup
You might be unable to create users in Chinese, Japanese and Korean using Input Method Editor (IME) during OOBE.

See details >		OS Build 17134.1006

September 10, 2019
KB4516058		Mitigated
October 29, 2019
05:15 PM PT
Windows Mixed Reality Portal users may intermittently receive a 15-5 error code
You may receive a 15-5 error code in Windows Mixed Reality Portal and your headset may not wake up from sleep.

See details >		OS Build 17134.950

August 13, 2019
KB4512501		Resolved
KB4519978		October 15, 2019
10:00 AM PT
Startup to a black screen after installing updates
Your device may startup to a black screen during the first logon after installing updates.

See details >		OS Build 17134.829

June 11, 2019
KB4503286		Resolved
KB4519978		October 15, 2019
10:00 AM PT
Intermittent issues when printing
The print spooler service may intermittently have issues completing a print job and results print job failure.

See details >		OS Build 17134.1009

September 23, 2019
KB4522014		Resolved
KB4520008		October 08, 2019
10:00 AM PT
+ +
DetailsOriginating updateStatusHistory
Unable to create local users in Chinese, Japanese and Korean during device setup
When setting up a new Windows device using the Out of Box Experience (OOBE), you might be unable to create a local user when using Input Method Editor (IME). This issue might affect you if you are using the IME for Chinese, Japanese, or Korean languages.

Note This issue does not affect using a Microsoft Account during OOBE.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709
  • Server: Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709
Workaround: To mitigate this issue, set the keyboard language to English during user creation or use a Microsoft Account to complete OOBE. You can set the keyboard language back to your preferred language after user creation. Once the OOBE is done and you are at the desktop, you can rename the current user using these instructions. If you prefer to create a new local user, see KB4026923.

Next steps: We are working on a resolution and estimate a solution will be available in late November.

Back to top		OS Build 17134.1006

September 10, 2019
KB4516058		Mitigated
Last updated:
October 29, 2019
05:15 PM PT

Opened:
October 29, 2019
05:15 PM PT
+ " + - title: September 2019 - items: - type: markdown diff --git a/windows/release-information/status-windows-10-1809-and-windows-server-2019.yml b/windows/release-information/status-windows-10-1809-and-windows-server-2019.yml index 101cc52d36..e26bde9233 100644 --- a/windows/release-information/status-windows-10-1809-and-windows-server-2019.yml +++ b/windows/release-information/status-windows-10-1809-and-windows-server-2019.yml @@ -64,6 +64,7 @@ sections: - type: markdown text: "
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

+ @@ -85,6 +86,7 @@ sections: - type: markdown text: "
SummaryOriginating updateStatusLast updated
Unable to create local users in Chinese, Japanese and Korean during device setup
You might be unable to create users in Chinese, Japanese and Korean using Input Method Editor (IME) during OOBE.

See details >		OS Build 17763.737

September 10, 2019
KB4512578		Mitigated
October 29, 2019
05:15 PM PT
Microsoft Defender Advanced Threat Protection might stop running
The Microsoft Defender ATP service might stop running and might fail to send reporting data.

See details >		OS Build 17763.832

October 15, 2019
KB4520062		Investigating
October 18, 2019
04:23 PM PT
Windows Mixed Reality Portal users may intermittently receive a 15-5 error code
You may receive a 15-5 error code in Windows Mixed Reality Portal and your headset may not wake up from sleep.

See details >		OS Build 17763.678

August 13, 2019
KB4511553		Resolved
KB4520062		October 15, 2019
10:00 AM PT
Startup to a black screen after installing updates
Your device may startup to a black screen during the first logon after installing updates.

See details >		OS Build 17763.557

June 11, 2019
KB4503327		Resolved
KB4520062		October 15, 2019
10:00 AM PT
+
DetailsOriginating updateStatusHistory
Unable to create local users in Chinese, Japanese and Korean during device setup
When setting up a new Windows device using the Out of Box Experience (OOBE), you might be unable to create a local user when using Input Method Editor (IME). This issue might affect you if you are using the IME for Chinese, Japanese, or Korean languages.

Note This issue does not affect using a Microsoft Account during OOBE.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709
  • Server: Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709
Workaround: To mitigate this issue, set the keyboard language to English during user creation or use a Microsoft Account to complete OOBE. You can set the keyboard language back to your preferred language after user creation. Once the OOBE is done and you are at the desktop, you can rename the current user using these instructions. If you prefer to create a new local user, see KB4026923.

Next steps: We are working on a resolution and estimate a solution will be available in late November.

Back to top		OS Build 17763.737

September 10, 2019
KB4512578		Mitigated
Last updated:
October 29, 2019
05:15 PM PT

Opened:
October 29, 2019
05:15 PM PT
Microsoft Defender Advanced Threat Protection might stop running
After installing the optional non-security update (KB4520062), the Microsoft Defender Advanced Threat Protection (ATP) service might stop running and might fail to send reporting data. You might also receive a 0xc0000409 error in Event Viewer on MsSense.exe.

Note Microsoft Windows Defender Antivirus is not affected by this issue.

Affected platforms:
  • Client: Windows 10, version 1809; Windows 10 Enterprise LTSC 2019
  • Server: Windows Server, version 1809; Windows Server 2019
Next steps: At this time, we suggest that devices in an affected environment do not install the optional non-security update, KB4520062. We are working on a resolution and estimate a solution will be available in mid-November.

Back to top		OS Build 17763.832

October 15, 2019
KB4520062		Investigating
Last updated:
October 18, 2019
04:23 PM PT

Opened:
October 17, 2019
05:14 PM PT
" diff --git a/windows/release-information/status-windows-10-1903.yml b/windows/release-information/status-windows-10-1903.yml index ba1a2faffc..01ae8568a1 100644 --- a/windows/release-information/status-windows-10-1903.yml +++ b/windows/release-information/status-windows-10-1903.yml @@ -64,6 +64,8 @@ sections: - type: markdown text: "
This table offers a summary of current active issues and those issues that have been resolved in the last 30 days.

+ + @@ -73,7 +75,6 @@ sections: -
SummaryOriginating updateStatusLast updated
Unable to create local users in Chinese, Japanese and Korean during device setup
You might be unable to create users in Chinese, Japanese and Korean using Input Method Editor (IME) during OOBE.

See details >		OS Build 18362.356

September 10, 2019
KB4515384		Mitigated
October 29, 2019
05:15 PM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 or Intel RealSense S200 camera apps.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Resolved
KB4501375		June 27, 2019
10:00 AM PT
Unable to discover or connect to Bluetooth devices using some Qualcomm adapters
Microsoft has identified compatibility issues with some versions of Qualcomm Bluetooth radio drivers.

See details >		OS Build 18362.116

May 20, 2019
KB4505057		Resolved
KB4517389		October 08, 2019
10:00 AM PT
Unable to discover or connect to Bluetooth devices using some Realtek adapters
Microsoft has identified compatibility issues with some versions of Realtek Bluetooth radio drivers.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
October 25, 2019
04:21 PM PT
Safeguard on certain devices with some Intel and Broadcom Wi-Fi adapters
Some devices with Intel Centrino 6205/6235 and Broadcom 802.11ac Wi-Fi cards may experience compatibility issues.

See details >		N/A

Resolved
KB4522355		October 24, 2019
10:00 AM PT
Intermittent loss of Wi-Fi connectivity
Some older devices may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated External
August 01, 2019
08:44 PM PT
Gamma ramps, color profiles, and night light settings do not apply in some cases
Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
August 01, 2019
06:27 PM PT
Intel Audio displays an intcdaud.sys notification
Devices with a range of Intel Display Audio device drivers may experience battery drain.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
May 21, 2019
04:47 PM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 or Intel RealSense S200 camera apps.

See details >		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
May 21, 2019
04:47 PM PT
" @@ -89,6 +90,7 @@ sections: - type: markdown text: " +
DetailsOriginating updateStatusHistory
Unable to create local users in Chinese, Japanese and Korean during device setup
When setting up a new Windows device using the Out of Box Experience (OOBE), you might be unable to create a local user when using Input Method Editor (IME). This issue might affect you if you are using the IME for Chinese, Japanese, or Korean languages.

Note This issue does not affect using a Microsoft Account during OOBE.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10, version 1709
  • Server: Windows Server, version 1903; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server, version 1709
Workaround: To mitigate this issue, set the keyboard language to English during user creation or use a Microsoft Account to complete OOBE. You can set the keyboard language back to your preferred language after user creation. Once the OOBE is done and you are at the desktop, you can rename the current user using these instructions. If you prefer to create a new local user, see KB4026923.

Next steps: We are working on a resolution and estimate a solution will be available in late November.

Back to top		OS Build 18362.356

September 10, 2019
KB4515384		Mitigated
Last updated:
October 29, 2019
05:15 PM PT

Opened:
October 29, 2019
05:15 PM PT
Unable to discover or connect to Bluetooth devices using some Qualcomm adapters
Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Qualcomm. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Qualcomm Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Resolution: This issue was resolved in KB4517389 and the safeguard hold has been removed. Please note, it can take up to 48 hours before you can update to offered Windows 10, version 1903 or Windows Server, version 1903.

Back to top		OS Build 18362.116

May 20, 2019
KB4505057		Resolved
KB4517389		Resolved:
October 08, 2019
10:00 AM PT

Opened:
October 25, 2019
04:21 PM PT
" @@ -126,10 +128,10 @@ sections: - type: markdown text: " + -
DetailsOriginating updateStatusHistory
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 and Intel RealSense S200 cameras when using the Camera app. After updating to the Windows 10 May 2019 Update and launching the Camera app, you may get an error message stating:
        \"Close other apps, error code: 0XA00F4243.”

To safeguard your update experience, we have applied a protective hold on machines with Intel RealSense SR300 or Intel RealSense S200 cameras installed from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Resolution: This issue was resolved in KB4501375 and the safeguard hold has been removed.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Resolved
KB4501375		Resolved:
June 27, 2019
10:00 AM PT

Opened:
May 21, 2019
07:20 AM PT
Unable to discover or connect to Bluetooth devices using some Realtek adapters
Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.

Affected platforms:
  • Client: Windows 10, version 1903
  • Server: Windows Server, version 1903
Workaround: Check with your device manufacturer (OEM) to see if an updated driver is available and install it. You will need to install a Realtek driver version greater than 1.5.1011.0.

Note Until an updated driver has been installed, we recommend you do not attempt to manually update using the Update now button or the Media Creation Tool. 

Next steps: Microsoft is working with Realtek to release new drivers for all affected system via Windows Update.

October 25, 2019 note This issue was previously grouped with the Qualcomm radio issue, which is now resolved. There is no change to this issue except to remove reference to Qualcomm.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
Last updated:
October 25, 2019
04:21 PM PT

Opened:
May 21, 2019
07:29 AM PT
Intermittent loss of Wi-Fi connectivity
Some older computers may experience loss of Wi-Fi connectivity due to an outdated Qualcomm driver. An updated Wi-Fi driver should be available from your device manufacturer (OEM).

To safeguard your upgrade experience, we have applied a hold on devices with this Qualcomm driver from being offered Windows 10, version 1903, until the updated driver is installed.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: Before updating to Windows 10, version 1903, you will need to download and install an updated Wi-Fi driver from your device manufacturer (OEM).
 
Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until a new driver has been installed and the Windows 10, version 1903 feature update has been automatically offered to you.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated External
Last updated:
August 01, 2019
08:44 PM PT

Opened:
May 21, 2019
07:13 AM PT
Gamma ramps, color profiles, and night light settings do not apply in some cases
Microsoft has identified some scenarios where gamma ramps, color profiles and night light settings may stop working.

Microsoft has identified some scenarios in which these features may have issues or stop working, for example:
  • Connecting to (or disconnecting from) an external monitor, dock, or projector
  • Rotating the screen
  • Updating display drivers or making other display mode changes
  • Closing full screen applications
  • Applying custom color profiles
  • Running applications that rely on custom gamma ramps
Affected platforms:
  • Client: Windows 10, version 1903
Workaround: If you find that your night light has stopped working, try turning the night light off and on, or restarting your computer. For other color setting issues, restart your computer to correct the issue.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
Last updated:
August 01, 2019
06:27 PM PT

Opened:
May 21, 2019
07:28 AM PT
Intel Audio displays an intcdaud.sys notification
Microsoft and Intel have identified an issue with a range of Intel Display Audio device drivers that may result in higher than normal battery drain. If you see an intcdaud.sys notification or “What needs your attention” notification when trying to update to Windows 10, version 1903, you have an affected Intel Audio Display device driver installed on your machine (intcdaud.sys, versions 10.25.0.3 through 10.25.0.8).
  
To safeguard your update experience, we have applied a compatibility hold on devices with drivers from being offered Windows 10, version 1903 until updated device drivers have been installed.

Affected platforms:
  • Client: Windows 10, version 1903; Windows 10, version 1809
Workaround:
On the “What needs your attention\" notification, click the Back button to remain on your current version of Windows 10. (Do not click Confirm as this will proceed with the update and you may experience compatibility issues.) Affected devices will automatically revert to the previous working configuration.

For more information, see Intel's customer support guidance and the Microsoft knowledge base article KB4465877.

Note We recommend you do not attempt to update your devices until newer device drivers are installed.

Next steps: You can opt to wait for newer drivers to be installed automatically through Windows Update or check with the computer manufacturer for the latest device driver software availability and installation procedures.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:22 AM PT
Cannot launch Camera app
Microsoft and Intel have identified an issue affecting Intel RealSense SR300 and Intel RealSense S200 cameras when using the Camera app. After updating to the Windows 10 May 2019 Update and launching the Camera app, you may get an error message stating:

\"Close other apps, error code: 0XA00F4243.”


To safeguard your update experience, we have applied a protective hold on machines with Intel RealSense SR300 or Intel RealSense S200 cameras installed from being offered Windows 10, version 1903, until this issue is resolved.

Affected platforms:
  • Client: Windows 10, version 1903
Workaround: To temporarily resolve this issue, perform one of the following:

  • Unplug your camera and plug it back in.

or

  • Disable and re-enable the driver in Device Manager. In the Search box, type \"Device Manager\" and press Enter. In the Device Manager dialog box, expand Cameras, then right-click on any RealSense driver listed and select Disable device. Right click on the driver again and select Enable device.

or

  • Restart the RealSense service. In the Search box, type \"Task Manager\" and hit Enter. In the Task Manager dialog box, click on the Services tab, right-click on RealSense, and select Restart. 
Note This workaround will only resolve the issue until your next system restart.

Note We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool until this issue has been resolved.

Next steps: We are working on a resolution and will provide an update in an upcoming release.

Back to top		OS Build 18362.116

May 21, 2019
KB4505057		Mitigated
Last updated:
May 21, 2019
04:47 PM PT

Opened:
May 21, 2019
07:20 AM PT
"