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# Windows Autopilot for white glove deployment
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**Applies to: Windows 10, version 1903**
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**Applies to: Windows 10, version 1903** (preview)
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Windows Autopilot enables organizations to easily provision new devices - leveraging the preinstalled OEM image and drivers with a simple process that can be performed by the end user to help get their device business-ready.
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Windows Autopilot can also provide a <I>white glove</I> service that enables partners or IT staff to pre-provision a Windows 10 PC so that it is fully configured and business-ready. From the end user’s perspective, the Windows Autopilot user-driven experience is unchanged, but getting their device to a fully provisioned state is faster.
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Windows Autopilot can also provide a <I>white glove</I> service that enables partners or IT staff to pre-provision a Windows 10 PC so that it is fully configured and business-ready. From the end user’s perspective, the Windows Autopilot user-driven experience is unchanged, but getting their device to a fully provisioned state is faster.
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With **Windows Autopilot for white glove deployment**, the provisioning process is split. The time-consuming portions are performed by IT, partners, or OEMs. The end user simply completes a few neceesary settings and polices and then they can begin using their device.
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@ -34,7 +34,7 @@ Enabled with Microsoft Intune in Windows 10, version 1903 and later, white glove
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In addition to [Windows Autopilot requirements](windows-autopilot-requirements.md), Windows Autopilot for white glove deployment adds the following:
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- Windows 10, version 1903 or later is required.
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- An Intune subscription with additional flighted features that are not yet available publicly is currently required. Note: This feature will change soon from flighted to preview. Prior to this feature switching to preview status, attempts to perform white glove deployment without t flighted features will fail with an Intune enrollment error.
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- An Intune subscription.
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- Physical devices that support TPM 2.0 and device attestation; virtual machines are not supported. The white glove provisioning process leverages Windows Autopilot self-deploying capabilities, hence the TPM 2.0 requirements.
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- Physical devices with Ethernet connectivity; Wi-fi connectivity is not supported due to the requirement to choose a language, locale, and keyboard to make that Wi-fi connection; doing that in a pre-provisioning process could prevent the user from choosing their own language, locale, and keyboard when they receive the device.
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@ -49,12 +49,12 @@ If these scenarios cannot be completed, Windows Autopilot for white glove deploy
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To enable white glove deployment, an additional Autopilot profile setting must be configured:
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>[!TIP]
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>To see the white glove deployment Autopilot profile setting, use this URL to access the Intune portal: https://portal.azure.com/?microsoft_intune_enrollment_enableWhiteGlove=true. This is a temporary requirement.
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The Windows Autopilot for white glove deployment pre-provisioning process will apply all device-targeted policies from Intune. That includes certificates, security templates, settings, apps, and more – anything targeting the device. Additionally, any apps (Win32 or LOB) that are configured to install in the device context and targeted to the user that has been pre-assigned to the Autopilot device will also be installed. **Note**: other user-targeted policies will not apply until the user signs into the device. To verify these behaviors, be sure to create appropriate apps and policies targeted to devices and users.
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The Windows Autopilot for white glove deployment pre-provisioning process will apply all device-targeted policies from Intune. That includes certificates, security templates, settings, apps, and more – anything targeting the device. Additionally, any apps (Win32 or LOB) that are configured to install in the device context and targeted to the user that has been pre-assigned to the Autopilot device will also be installed.
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>[!NOTE]
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>Other user-targeted policies will not apply until the user signs into the device. To verify these behaviors, be sure to create appropriate apps and policies targeted to devices and users.
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## Scenarios
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@ -82,16 +82,16 @@ Regardless of the scenario, the process to be performed by the technician is the
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- Click **Provision** to begin the provisioning process.
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If the pre-provisioning process completes successfully:
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- A green status screen will be displayed with information about the device, including the same details presented previously (e.g. Autopilot profile, organization name, assigned user, QR code), as well as the elapsed time for the pre-provisioning steps.
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- Click **Reseal** to shut the device down. At that point, the device can be shipped to the end user.
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If the pre-provisioning process fails:
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- A red status screen will be displayed with information about the device, including the same details presented previously (e.g. Autopilot profile, organization name, assigned user, QR code), as well as the elapsed time for the pre-provisioning steps.
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- Diagnostic logs can be gathered from the device, and then it can be reset to start the process over again.
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### User flow
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If the pre-provisioning process completed successfully and the device was resealed, it can be delivered to the end user to complete the normal Windows Autopilot user-driven process. They will perform a standard set of steps:
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