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Update windows-analytics-FAQ-troubleshooting.md
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windows/deployment/update/windows-analytics-FAQ-troubleshooting.md
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@ -39,6 +39,8 @@ If you've followed the steps in the [Enrolling devices in Windows Analytics](win
In Log Analytics, go to **Settings > Connected sources > Windows telemetry** and verify that you are subscribed to the Windows Analytics solutions you intend to use. In Log Analytics, go to **Settings > Connected sources > Windows telemetry** and verify that you are subscribed to the Windows Analytics solutions you intend to use.
Even though devices can take 2-3 days after enrollment to show up due to latency in the system, you can now verify the status of your devices with a few hours of running the deployment script as described in [You can now check on the status of your computers within hours of running the deployment script](https://blogs.technet.microsoft.com/upgradeanalytics/2017/05/12/wheres-my-data/) on the Windows Analytics blog. Even though devices can take 2-3 days after enrollment to show up due to latency in the system, you can now verify the status of your devices with a few hours of running the deployment script as described in [You can now check on the status of your computers within hours of running the deployment script](https://blogs.technet.microsoft.com/upgradeanalytics/2017/05/12/wheres-my-data/) on the Windows Analytics blog.
>[!NOTE]
> If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id," please go to **Settings > Connected sources > Windows telemetry** and unsubscribe, wait a minute and then re-subscribe to Upgrade Readiness. This is a known issue and we are working on a fix.
If devices are not showing up as expected, find a representative device and follow these steps to run the latest pilot version of the Upgrade Readiness deployment script on it to troubleshoot issues: If devices are not showing up as expected, find a representative device and follow these steps to run the latest pilot version of the Upgrade Readiness deployment script on it to troubleshoot issues:
@ -51,9 +53,9 @@ If devices are not showing up as expected, find a representative device and foll
If you want to check a large number of devices, you should run the latest script at scale from your management tool of choice (for example, System Center Configuration Manager) and check the results centrally. If you want to check a large number of devices, you should run the latest script at scale from your management tool of choice (for example, System Center Configuration Manager) and check the results centrally.
If you think the issue might be related to a network proxy, check "Enable data sharing" section of the [Enrolling devices in Windows Analytics](windows-analytics-get-started.md) topic. Also see [Understanding connectivity scenarios and the deployment script](https://blogs.technet.microsoft.com/upgradeanalytics/2017/03/10/understanding-connectivity-scenarios-and-the-deployment-script/) on the Windows Analytics blog. If you think the issue might be related to a network proxy, check "Enable data sharing" section of the [Enrolling devices in Windows Analytics](windows-analytics-get-started.md) topic. Also see [Understanding connectivity scenarios and the deployment script](https://blogs.technet.microsoft.com/upgradeanalytics/2017/03/10/understanding-connectivity-scenarios-and-the-deployment-script/) on the Windows Analytics blog.
### Device Health crash data not appearing ### Device Health crash data not appearing
#### Is WER disabled? #### Is WER disabled?
@ -184,7 +186,12 @@ If you want to stop using Upgrade Readiness and stop sending diagnostic data dat
>[!NOTE] >[!NOTE]
> Regarding licensing requirements for Device Health, you do not need per-seat licensing, but only enough licenses to cover your total device usage. For example, if you have 100 E3 licenses, you can monitor 100 devices with Device Health. > Regarding licensing requirements for Device Health, you do not need per-seat licensing, but only enough licenses to cover your total device usage. For example, if you have 100 E3 licenses, you can monitor 100 devices with Device Health.
Beyond the cost of Windows operating system licenses, there is no additional cost for using Windows Analytics. In Azure Log Analytics, Windows Analytics is "zero-rated;" this means it is excluded from data limits and costs regardless of the Azure Log Analytics pricing tier you have chosen. Beyond the cost of Windows operating system licenses, there is no additional cost for using Windows Analytics. Within Azure Log Analytics, Windows Analytics is "zero-rated;" this means it is excluded from data limits and costs regardless of the Azure Log Analytics pricing tier you have chosen. To be more specific, Azure Log Analytics is available in different pricing tiers as described in [Pricing - Log Analytics](https://azure.microsoft.com/pricing/details/log-analytics/).
- If you are using the free tier, which has a cap on the amount of data collected per day, the Windows Analytics data will not count towards this cap. You will be able to collect all the Windows Analytics data from your devices and still have the full cap available for collecting additional data from other sources.
- If you are using a paid tier that charges per GB of data collected, the Windows Analytics data will not be charged. You will be able to collect all the Windows Analytics data from your devices and not incur any costs.
Note that different Azure Log Analytics plans have different data retention periods, and the Windows Analytics solutions inherit the workspace's data retention policy. So, for example, if your workspace is on the free plan then Windows Analytics will retain the last week's worth of "daily snapshots" that are collected in the workspace.
### How does Windows Analytics support privacy? ### How does Windows Analytics support privacy?