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update links
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Meghan Stewart
@ -20,7 +20,7 @@ ms.topic: article
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- Windows 10
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- Windows 11
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This troubleshooting guide addresses the most common issues that IT administrators face when using the Windows Update for Business [deployment service](deployment-service-overview.md). For a general troubleshooting guide for Windows Update, see [Windows Update troubleshooting](windows-update-troubleshooting.md).
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This troubleshooting guide addresses the most common issues that IT administrators face when using the Windows Update for Business [deployment service](deployment-service-overview.md). For a general troubleshooting guide for Windows Update, see [Windows Update troubleshooting](/troubleshoot/windows-client/deployment/windows-update-issues-troubleshooting?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json).
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## The device isn't receiving an update that I deployed
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@ -20,8 +20,8 @@ Use the following information to get started with Windows Update:
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- Understand the UUP architecture
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- Understand [how Windows Update works](how-windows-update-works.md)
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- Find [Windows Update log files](windows-update-logs.md)
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- Learn how to [troubleshoot Windows Update](windows-update-troubleshooting.md)
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- Review [common Windows Update errors](windows-update-errors.md) and check out the [error code reference](windows-update-error-reference.md)
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- Learn how to [troubleshoot Windows Update](/troubleshoot/windows-client/deployment/windows-update-issues-troubleshooting?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json)
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- Review [common Windows Update errors](/troubleshoot/windows-client/deployment/common-windows-update-errors?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json) and check out the [error code reference](windows-update-error-reference.md)
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- Review [other resources](/troubleshoot/windows-client/deployment/additional-resources-for-windows-update?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json) to help you use Windows Update
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- Review [Windows IT Pro Blog](https://techcommunity.microsoft.com/t5/windows-it-pro-blog/bg-p/Windows10Blog) section of Microsoft Blogs.
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@ -63,17 +63,17 @@ See the following example:
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## Analyze log files
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The following instructions are meant for IT professionals. Also see the [Upgrade error codes](upgrade-error-codes.md) section in this guide to familiarize yourself with [result codes](upgrade-error-codes.md#result-codes) and [extend codes](upgrade-error-codes.md#extend-codes).
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The following instructions are meant for IT professionals. Also see the [Upgrade error codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json) section in this guide to familiarize yourself with [result codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#result-codes) and [extend codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#extend-codes).
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To analyze Windows Setup log files:
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1. Determine the Windows Setup error code. This code should be returned by Windows Setup if it is not successful with the upgrade process.
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2. Based on the [extend code](upgrade-error-codes.md#extend-codes) portion of the error code, determine the type and location of a [log files](#log-files) to investigate.
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2. Based on the [extend code](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#extend-codes) portion of the error code, determine the type and location of a [log files](#log-files) to investigate.
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3. Open the log file in a text editor, such as notepad.
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4. Using the [result code](upgrade-error-codes.md#result-codes) portion of the Windows Setup error code, search for the result code in the file and find the last occurrence of the code. Alternatively search for the "abort" and abandoning" text strings described in step 7 below.
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4. Using the [result code](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#result-codes) portion of the Windows Setup error code, search for the result code in the file and find the last occurrence of the code. Alternatively search for the "abort" and abandoning" text strings described in step 7 below.
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5. To find the last occurrence of the result code:
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@ -16,7 +16,7 @@ ms.collection: highpri
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- Windows 10
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>[!IMPORTANT]
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>This article contains technical instructions for IT administrators. If you are not an IT administrator, try some of the [quick fixes](quick-fixes.md) described in this article then contact [Microsoft Support](https://support.microsoft.com/contactus/) starting with the Virtual Agent. To talk to a person about your issue, click **Get started** to interact with the Virtual Agent, then enter "Talk to a person" two times. The Virtual Agent can also help you to resolve many Windows upgrade issues. Also see: [Get help with Windows 10 upgrade and installation errors](https://support.microsoft.com/help/10587/windows-10-get-help-with-upgrade-installation-errors) and [Submit Windows 10 upgrade errors using Feedback Hub](submit-errors.md).
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>This article contains technical instructions for IT administrators. If you are not an IT administrator, try some of the [quick fixes](/troubleshoot/windows-client/deployment/windows-10-upgrade-quick-fixes) described in this article then contact [Microsoft Support](https://support.microsoft.com/contactus/) starting with the Virtual Agent. To talk to a person about your issue, click **Get started** to interact with the Virtual Agent, then enter "Talk to a person" two times. The Virtual Agent can also help you to resolve many Windows upgrade issues. Also see: [Get help with Windows 10 upgrade and installation errors](https://support.microsoft.com/help/10587/windows-10-get-help-with-upgrade-installation-errors) and [Submit Windows 10 upgrade errors using Feedback Hub](submit-errors.md).
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This article contains a brief introduction to Windows 10 installation processes, and provides resolution procedures that IT administrators can use to resolve issues with Windows 10 upgrade.
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@ -33,21 +33,21 @@ Level 400: Advanced <br>
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See the following topics in this article:
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- [Quick fixes](quick-fixes.md): \Level 100\ Steps you can take to eliminate many Windows upgrade errors.<br>
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- [Quick fixes](/troubleshoot/windows-client/deployment/windows-10-upgrade-quick-fixes): \Level 100\ Steps you can take to eliminate many Windows upgrade errors.<br>
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- [SetupDiag](setupdiag.md): \Level 300\ SetupDiag is a new tool to help you isolate the root cause of an upgrade failure.
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- [Troubleshooting upgrade errors](troubleshoot-upgrade-errors.md): \Level 300\ General advice and techniques for troubleshooting Windows 10 upgrade errors, and an explanation of phases used during the upgrade process.<br>
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- [Troubleshooting upgrade errors](/troubleshoot/windows-client/deployment/windows-10-upgrade-issues-troubleshooting?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json): \Level 300\ General advice and techniques for troubleshooting Windows 10 upgrade errors, and an explanation of phases used during the upgrade process.<br>
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- [Windows Error Reporting](windows-error-reporting.md): \Level 300\ How to use Event Viewer to review details about a Windows 10 upgrade.
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- [Upgrade error codes](upgrade-error-codes.md): \Level 400\ The components of an error code are explained.
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- [Result codes](upgrade-error-codes.md#result-codes): Information about result codes.
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- [Extend codes](upgrade-error-codes.md#extend-codes): Information about extend codes.
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- [Upgrade error codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json): \Level 400\ The components of an error code are explained.
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- [Result codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#result-codes): Information about result codes.
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- [Extend codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-error-codes?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#extend-codes): Information about extend codes.
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- [Log files](log-files.md): \Level 400\ A list and description of log files useful for troubleshooting.
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- [Log entry structure](log-files.md#log-entry-structure): The format of a log entry is described.
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- [Analyze log files](log-files.md#analyze-log-files): General procedures for log file analysis, and an example.
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- [Resolution procedures](resolution-procedures.md): \Level 200\ Causes and mitigation procedures associated with specific error codes.
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- [0xC1900101](resolution-procedures.md#0xc1900101): Information about the 0xC1900101 result code.
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- [0x800xxxxx](resolution-procedures.md#0x800xxxxx): Information about result codes that start with 0x800.
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- [Other result codes](resolution-procedures.md#other-result-codes): Additional causes and mitigation procedures are provided for some result codes.
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- [Other error codes](resolution-procedures.md#other-error-codes): Additional causes and mitigation procedures are provided for some error codes.
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- [Resolution procedures](/troubleshoot/windows-client/deployment/windows-10-upgrade-resolution-procedures?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json): \Level 200\ Causes and mitigation procedures associated with specific error codes.
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- [0xC1900101](/troubleshoot/windows-client/deployment/windows-10-upgrade-resolution-procedures?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#0xc1900101): Information about the 0xC1900101 result code.
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- [0x800xxxxx](/troubleshoot/windows-client/deployment/windows-10-upgrade-resolution-procedures?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#0x800xxxxx): Information about result codes that start with 0x800.
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- [Other result codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-resolution-procedures?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#other-result-codes): Additional causes and mitigation procedures are provided for some result codes.
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- [Other error codes](/troubleshoot/windows-client/deployment/windows-10-upgrade-resolution-procedures?toc=/windows/deployment/toc.json&bc=/windows/deployment/breadcrumb/toc.json#other-error-codes): Additional causes and mitigation procedures are provided for some error codes.
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- [Submit Windows 10 upgrade errors](submit-errors.md): \Level 100\ Submit upgrade errors to Microsoft for analysis.
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## Related topics
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