deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-06-05 00:57:22 +00:00
Code Issues Actions 2 Packages Projects Releases Wiki Activity

Added article

Browse Source
This commit is contained in:
Teresa-Motiv 2020-01-21 14:58:17 -08:00
parent f02bb1e24f
commit d91aec056b
1 changed files with 43 additions and 0 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

43
windows/client-management/troubleshoot-stop-error-on-broadcom-driver-update.md Normal file
View File

@ -0,0 +1,43 @@
---
title: Blue screen occurs when updating the in-box Broadcom NIC driver
description: Describes an issue that causes a blue screen error when you upgrade a Broadcom in-box driver on Windows Server 2019, version 1809.
author: Teresa-Motiv
ms.author: v-tea
ms.date: 1/24/2020
ms.prod: win10
ms.topic: article
ms.custom:
- CI 113175
- CSSTroubleshooting
audience: ITPro
ms.localizationpriority: medium
keywords:
manager: kaushika
---
# Blue screen occurs when updating the in-box Broadcom NIC driver
This issue affects computers that meet the following criteria:
- The operating system is Windows Server 2019, version 1809
- The network card is a Broadcom NX1 Gigabit Ethernet NIC
- The number of logical processors is large (for example, a computer that has more than 38 logical processors may be affected)
On such a computer, when you update the in-box Broadcom NIC driver to a newer version, the computer experiences a blue screen error (also referred to as a Stop error or Bugcheck error).
## Cause
The operating system media for Windows Server 2019, version 1809, contains version 17.2 of the Broadcom NIC driver. When you upgrade this driver to a newer version, the process of uninstalling the version 17.2 driver generates an error. This behavior is a known issue.
This issue has been eliminated in Windows Server 2019 version 1903 and newer versions. The operating system media use a newer version of the Broadcom NIC driver.
## Workaround
To update the Broadcom NIC driver on an affected computer, follow these steps:
1. Download the driver update to the affected computer.
1. Open Device Manager, and then select the Broadcom network adapter.
1. Right-click the adapter and select **Disable device**.
1. Right-click the adapter again and select **Update driver** > **Browse my computer for driver software**.
1. Select the update that you downloaded, and start the update.
1. After the update finishes, right-click the adapter and select **Enable device**.