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Updated R&R article
This commit is contained in:
tiaraquan
@ -1,7 +1,7 @@
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---
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title: Roles and responsibilities
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description: This article describes the roles and responsibilities provided by Windows Autopatch and what the customer must do
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ms.date: 07/25/2023
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ms.date: 07/28/2023
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ms.prod: windows-client
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ms.technology: itpro-updates
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ms.topic: conceptual
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@ -28,13 +28,14 @@ This article outlines your responsibilities and Windows Autopatch's responsibili
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| Task | Your responsibility | Windows Autopatch |
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| ----- | :-----: | :-----: |
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| Review the [prerequisites](../prepare/windows-autopatch-prerequisites.md) | :heavy_check_mark: | :x: |
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| Review the [FAQ](../overview/windows-autopatch-faq.yml) | :heavy_check_mark: | :x: |
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| [Review the service data platform and privacy compliance details](../overview/windows-autopatch-privacy.md) | :heavy_check_mark: | :x: |
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| Ensure device [prerequisites](../prepare/windows-autopatch-prerequisites.md) are met and in place prior to enrollment | :heavy_check_mark: | :x: |
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| Ensure [infrastructure and environment prerequisites](../prepare/windows-autopatch-configure-network.md) are met and in place prior to enrollment | :heavy_check_mark: | :x: |
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| Prepare to remove your devices from existing unsupported [Windows update](../references/windows-autopatch-windows-update-unsupported-policies.md) and [Microsoft 365](../references/windows-autopatch-microsoft-365-policies.md) policies | :heavy_check_mark: | :x: |
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| [Configure required network endpoints](../prepare/windows-autopatch-configure-network.md#required-microsoft-product-endpoints) | :heavy_check_mark: | :x: |
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| [Fix issues identified by the Readiness assessment tool](../prepare/windows-autopatch-fix-issues.md) | :heavy_check_mark: | :x: |
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| [Enroll tenant into the Windows Autopatch service](../prepare/windows-autopatch-enroll-tenant.md) | :heavy_check_mark: | :x: |
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| [Enroll tenant into the Windows Autopatch service](../prepare/windows-autopatch-enroll-tenant.md)<ul><li>[Fix issues identified by the Readiness assessment tool](../prepare/windows-autopatch-fix-issues.md)</li><li>If required, [submit a tenant enrollment support request](../prepare/windows-autopatch-enrollment-support-request.md)</li></ul> | :heavy_check_mark: | :x: |
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| [Manage and respond to tenant enrollment support requests](../prepare/windows-autopatch-enrollment-support-request.md) | :x: | :heavy_check_mark: |
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| Identify stakeholders for deployment communications | :heavy_check_mark: | :x: |
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## Deploy
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@ -43,20 +44,18 @@ This article outlines your responsibilities and Windows Autopatch's responsibili
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| ----- | :-----: | :-----: |
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| [Add and verify admin contacts](../deploy/windows-autopatch-admin-contacts.md) in Microsoft Intune | :heavy_check_mark: | :x: |
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| [Deploy and configure Windows Autopatch service configuration](../references/windows-autopatch-changes-to-tenant.md) | :x: | :heavy_check_mark: |
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| Educate users on the Windows Autopatch end user update experience<ul><li>[Windows quality update end user experience](../operate/windows-autopatch-windows-quality-update-end-user-exp.md)</li><li>[Windows feature update end user experience](../operate/windows-autopatch-windows-feature-update-end-user-exp.md)</li><li>[Microsoft 365 Apps for enterprise end user experience](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#end-user-experience)</li><li>[Microsoft Teams end user experience](../operate/windows-autopatch-teams.md#end-user-experience)</li></ul> | :heavy_check_mark: | :x: |
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| Remove your devices from existing unsupported [Windows update](../references/windows-autopatch-windows-update-unsupported-policies.md) and [Microsoft 365](../references/windows-autopatch-microsoft-365-policies.md) policies | :heavy_check_mark: | :x: |
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| [Turn on or off expedited Windows quality updates](../operate/windows-autopatch-windows-quality-update-overview.md#expedited-releases) | :heavy_check_mark: | :x: |
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| [Allow or block Microsoft 365 Apps for enterprise updates](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#allow-or-block-microsoft-365-app-updates) | :heavy_check_mark: | :x: |
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| [Manage driver and firmware updates](../operate/windows-autopatch-manage-driver-and-firmware-updates.md) | :heavy_check_mark: | :x: |
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| [Customize Windows Update settings](../operate/windows-autopatch-windows-update.md) | :heavy_check_mark: | :x: |
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| [Register devices/add devices to the Windows Autopatch Device Registration group](../deploy/windows-autopatch-register-devices.md) | :heavy_check_mark: | :x: |
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| Educate users on the Windows Autopatch end user update experience<ul><li>[Windows quality update end user experience](../operate/windows-autopatch-groups-windows-quality-update-end-user-exp.md)</li><li>[Windows feature update end user experience](../operate/windows-autopatch-groups-manage-windows-feature-update-release.md)</li><li>[Microsoft 365 Apps for enterprise end user experience](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#end-user-experience)</li><li>[Microsoft Edge end user experience](../operate/windows-autopatch-edge.md)</li><li>[Microsoft Teams end user experience](../operate/windows-autopatch-teams.md#end-user-experience)</li></ul> | :heavy_check_mark: | :x: |
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| Review network optimization<ul><li>[Prepare your network](../prepare/windows-autopatch-configure-network.md)</li><li>[Delivery Optimization](../prepare/windows-autopatch-configure-network.md#delivery-optimization) | :heavy_check_mark: | :x: |
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| Review existing configurations<ul><li>Remove your devices from existing unsupported [Windows Update](../references/windows-autopatch-windows-update-unsupported-policies.md) and [Microsoft 365](../references/windows-autopatch-microsoft-365-policies.md) policies</li></ul>| :heavy_check_mark: | :x: |
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| Confirm your update service needs and configure your workloads<ul><li>[Turn on or off expedited Windows quality updates](../operate/windows-autopatch-groups-windows-quality-update-overview.md#expedited-releases)</li><li>[Allow or block Microsoft 365 Apps for enterprise updates](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#allow-or-block-microsoft-365-app-updates)</li><li>[Manage driver and firmware updates](../operate/windows-autopatch-manage-driver-and-firmware-updates.md)</li><li>[Customize Windows Update settings](../operate/windows-autopatch-windows-update.md)</li><li>Decide your [Windows feature update versions(s)](../operate/windows-autopatch-groups-windows-feature-update-overview.md)</li></ul>| :heavy_check_mark: | :x: |
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| [Consider your Autopatch groups distribution](../deploy/windows-autopatch-groups-overview.md)<ul><li>[Default Autopatch group](../deploy/windows-autopatch-groups-overview.md#about-the-default-autopatch-group)</li><li>[Custom Autopatch group](../deploy/windows-autopatch-groups-overview.md#about-custom-autopatch-groups)</li></ul> | :heavy_check_mark: | :x: |
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| [Register devices](../deploy/windows-autopatch-register-devices.md)<ul><li>[Review your device registration options](../deploy/windows-autopatch-device-registration-overview.md)</li><li>[Register your first devices](../deploy/windows-autopatch-register-devices.md) | :heavy_check_mark: | :x: |
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| [Run the pre-registration device readiness checks](../deploy/windows-autopatch-register-devices.md#about-the-registered-not-ready-and-not-registered-tabs) | :x: | :heavy_check_mark: |
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| [Automatically assign devices to First, Fast & Broad deployment rings at device registration](../operate/windows-autopatch-update-management.md#deployment-ring-calculation-logic) | :x: | :heavy_check_mark: |
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| [Manually override device assignments to First, Fast & Broad deployment rings](../operate/windows-autopatch-update-management.md#moving-devices-in-between-deployment-rings) | :heavy_check_mark: | :x: |
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| [Remediate devices displayed in the **Not ready** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade) | :heavy_check_mark: | :x: |
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| [Remediate devices displayed in the **Not registered** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade) | :heavy_check_mark: | :x: |
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| Automatically assign devices to deployment rings at device registration<ul><li>[Default Windows Autopatch group deployment rings](../deploy/windows-autopatch-groups-overview.md#about-the-default-autopatch-group)</li><li>[Custom Windows Autopatch group deployment rings](../deploy/windows-autopatch-groups-overview.md#about-custom-autopatch-groups)</li></ul>| :x: | :heavy_check_mark: |
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| Remediate registration issues<ul><li>[For devices displayed in the **Not ready** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade)</li><li>[For devices displayed in the **Not registered** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade)</li></ul> | :heavy_check_mark: | :x: |
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| [Populate the Test deployment ring membership](../operate/windows-autopatch-update-management.md#deployment-ring-calculation-logic) | :heavy_check_mark: | :x: |
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| [Ensure devices are only present in one deployment ring](../operate/windows-autopatch-update-management.md#automated-deployment-ring-remediation-functions) | :x: | :heavy_check_mark: |
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| [Manually override device assignments to deployment rings](../operate/windows-autopatch-update-management.md#moving-devices-in-between-deployment-rings) | :heavy_check_mark: | :x: |
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| Review device conflict scenarios<ul><li>[Device conflict in deployment rings within an Autopatch group](../deploy/windows-autopatch-groups-manage-autopatch-groups.md#device-conflict-in-deployment-rings-within-an-autopatch-group)</li><li>[Device conflict across different Autopatch groups](../deploy/windows-autopatch-groups-manage-autopatch-groups.md#device-conflict-across-different-autopatch-groups)</li></ul> | :heavy_check_mark: | :x: |
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| Communicate to end-users, help desk and stakeholders | :heavy_check_mark: | :x: |
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## Operate
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| ----- | :-----: | :-----: |
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| [Maintain contacts in the Microsoft Intune admin center](../deploy/windows-autopatch-admin-contacts.md) | :heavy_check_mark: | :x: |
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| [Maintain and manage the Windows Autopatch service configuration](../operate/windows-autopatch-maintain-environment.md) | :x: | :heavy_check_mark: |
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| [Maintain customer configuration to align with the Windows Autopatch service configuration](../operate/windows-autopatch-maintain-environment.md) | :heavy_check_mark: | :x: |
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| [Run on-going checks to ensure devices are only present in one deployment ring](../operate/windows-autopatch-update-management.md#automated-deployment-ring-remediation-functions) | :x: | :heavy_check_mark: |
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| [Maintain the Test deployment ring membership](../operate/windows-autopatch-update-management.md#deployment-ring-calculation-logic) | :heavy_check_mark: | :x: |
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| Monitor [Windows update signals](../operate/windows-autopatch-windows-quality-update-signals.md) for safe update release | :x: | :heavy_check_mark: |
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| Test specific [business update scenarios](../operate/windows-autopatch-windows-quality-update-signals.md) | :heavy_check_mark: | :x: |
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| [Manage driver and firmware updates](../operate/windows-autopatch-manage-driver-and-firmware-updates.md) | :heavy_check_mark: | :x: |
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| [Customize Windows Update settings](../operate/windows-autopatch-windows-update.md) | :heavy_check_mark: | :x: |
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| [Define and implement service default release schedule](../operate/windows-autopatch-windows-quality-update-overview.md) | :x: | :heavy_check_mark: |
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| Communicate the update [release schedule](../operate/windows-autopatch-windows-quality-update-communications.md) | :x: | :heavy_check_mark: |
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| Release updates (as scheduled)<ul><li>[Windows quality updates](../operate/windows-autopatch-windows-quality-update-overview.md#windows-quality-update-releases)</li><li>[Microsoft 365 Apps for enterprise](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#update-release-schedule)</li><li>[Microsoft Edge](../operate/windows-autopatch-edge.md#update-release-schedule)</li><li>[Microsoft Teams](../operate/windows-autopatch-teams.md#update-release-schedule)</li><ul>| :x: | :heavy_check_mark: |
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| [Release updates (expedited)](../operate/windows-autopatch-windows-quality-update-overview.md#expedited-releases) | :x: | :heavy_check_mark: |
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| [Deploy updates to devices](../operate/windows-autopatch-update-management.md) | :x: | :heavy_check_mark: |
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| Monitor [Windows quality](../operate/windows-autopatch-windows-quality-update-overview.md) or [feature updates](../operate/windows-autopatch-windows-feature-update-overview.md) through the release cycle | :x: | :heavy_check_mark: |
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| Review [update reports](../operate/windows-autopatch-windows-quality-update-reports-overview.md) | :heavy_check_mark: | :x: |
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| [Pause updates (Windows Autopatch initiated)](../operate/windows-autopatch-windows-quality-update-signals.md) | :x: | :heavy_check_mark: |
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| [Pause updates (initiated by you)](../operate/windows-autopatch-windows-quality-update-overview.md#pausing-and-resuming-a-release) | :heavy_check_mark: | :x: |
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| [Maintain customer configuration to align with the Windows Autopatch service configuration](../operate/windows-autopatch-maintain-environment.md) | :heavy_check_mark: | :x: |
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| Resolve service remediated device conflict scenarios<ul><li>[Device conflict in deployment rings within an Autopatch group](../deploy/windows-autopatch-groups-manage-autopatch-groups.md#device-conflict-in-deployment-rings-within-an-autopatch-group)</li><li>[Default to Custom Autopatch group device conflict](../deploy/windows-autopatch-groups-manage-autopatch-groups.md#default-to-custom-autopatch-group-device-conflict)</li></ul> | :x: | :heavy_check_mark: |
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| Resolve remediated device conflict scenarios<ul><li>[Custom to Custom Autopatch group device conflict](../deploy/windows-autopatch-groups-manage-autopatch-groups.md#custom-to-custom-autopatch-group-device-conflict)</li><li>[Device conflict prior to device registration](../deploy/windows-autopatch-groups-manage-autopatch-groups.md#device-conflict-prior-to-device-registration)</li></ul> | :heavy_check_mark: | :x: |
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| Maintain the Test and Last deployment ring membership<ul><li>[Default Windows Autopatch deployment rings](../deploy/windows-autopatch-groups-overview.md#about-the-default-autopatch-group)</li><li>[Custom Windows Autopatch group deployment rings](../deploy/windows-autopatch-groups-overview.md#about-custom-autopatch-groups)</li></ul> | :heavy_check_mark: | :x: |
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| Monitor [Windows update signals](../operate/windows-autopatch-groups-windows-quality-update-signals.md) for safe update release<ul><li>[Pre-release signals](../operate/windows-autopatch-groups-windows-quality-update-signals.md#pre-release-signals)</li><li>[Early signals](../operate/windows-autopatch-groups-windows-quality-update-signals.md#early-signals)</li><li>[Device reliability signals](../operate/windows-autopatch-groups-windows-quality-update-signals.md#device-reliability-signals)</li></ul> | :x: | :heavy_check_mark: |
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| Test specific [business update scenarios](../operate/windows-autopatch-groups-windows-quality-update-signals.md) | :heavy_check_mark: | :x: |
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| [Define and implement service default release schedule](../operate/windows-autopatch-groups-windows-quality-update-overview.md) | :x: | :heavy_check_mark: |
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| Maintain your workload configuration and custom release schedule<ul><li>[Manage driver and firmware updates](../operate/windows-autopatch-manage-driver-and-firmware-updates.md)</li><li>[Customize Windows Update settings](../operate/windows-autopatch-groups-windows-update.md)</li><li>[Decide your Windows feature update version(s)](../operate/windows-autopatch-groups-windows-feature-update-overview.md)</li></ul> | :heavy_check_mark: | :x: |
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| Communicate the update [release schedule](../operate/windows-autopatch-windows-quality-update-communications.md) to IT admins | :x: | :heavy_check_mark: |
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| Release updates (as scheduled)<ul><li>[Windows quality updates](../operate/windows-autopatch-groups-windows-quality-update-overview.md#windows-quality-update-releases)</li><li>[Windows feature updates](../operate/windows-autopatch-groups-windows-feature-update-overview.md)</li><li>[Microsoft 365 Apps for enterprise](../operate/windows-autopatch-microsoft-365-apps-enterprise.md#update-release-schedule)</li><li>[Microsoft Edge](../operate/windows-autopatch-edge.md#update-release-schedule)</li><li>[Microsoft Teams](../operate/windows-autopatch-teams.md#update-release-schedule)</li><ul>| :x: | :heavy_check_mark: |
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| [Release updates (expedited)](../operate/windows-autopatch-groups-windows-quality-update-overview.md#expedited-releases) | :x: | :heavy_check_mark: |
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| [Release updates (OOB)](../operate/windows-autopatch-groups-windows-quality-update-overview.md#out-of-band-releases) | :x: | :heavy_check_mark: |
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| [Deploy updates to devices](../operate/windows-autopatch-groups-update-management.md) | :x: | :heavy_check_mark: |
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| Monitor [Windows quality](../operate/windows-autopatch-groups-windows-quality-update-overview.md#release-management) or [feature updates](../operate/windows-autopatch-groups-windows-feature-update-overview.md) through the release cycle | :x: | :heavy_check_mark: |
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| Review [release announcements](../operate/windows-autopatch-groups-windows-quality-update-overview.md#) | :heavy_check_mark: | :x: |
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| Review deployment progress using Windows Autopatch reports<ul><li>[Windows quality update reports](../operate/windows-autopatch-groups-windows-quality-and-feature-update-reports-overview.md#windows-quality-update-reports)</li><li>[Windows feature update reports](../operate/windows-autopatch-groups-windows-quality-and-feature-update-reports-overview.md#windows-feature-update-reports)</li></ul> | :heavy_check_mark: | :x: |
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| [Pause updates (Windows Autopatch initiated)](../operate/windows-autopatch-groups-windows-quality-update-signals.md) | :x: | :heavy_check_mark: |
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| [Pause updates (initiated by you)](../operate/windows-autopatch-groups-windows-quality-update-overview.md#pausing-and-resuming-a-release) | :heavy_check_mark: | :x: |
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| Run [on-going post-registration device readiness checks](../deploy/windows-autopatch-post-reg-readiness-checks.md) | :x: | :heavy_check_mark: |
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| [Remediate devices displayed in the **Not ready** tab](../deploy/windows-autopatch-post-reg-readiness-checks.md#about-the-three-tabs-in-the-devices-blade) | :heavy_check_mark: | :x: |
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| Resolve any conflicting and unsupported [Windows update](../references/windows-autopatch-windows-update-unsupported-policies.md) and [Microsoft 365](../references/windows-autopatch-microsoft-365-policies.md) policies | :heavy_check_mark: | :x: |
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| [Investigate devices that aren't up to date within the service level objective (Microsoft action)](../operate/windows-autopatch-windows-quality-update-reports-overview.md#not-up-to-date-microsoft-action) | :x: | :heavy_check_mark: |
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| [Investigate and remediate devices that are marked as ineligible (Customer action)](../operate/windows-autopatch-windows-quality-update-reports-overview.md#ineligible-devices-customer-action) | :heavy_check_mark: | :x: |
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| Maintain existing configurations<ul><li>Remove your devices from existing and unsupported [Windows update](../references/windows-autopatch-windows-update-unsupported-policies.md) and [Microsoft 365](../references/windows-autopatch-microsoft-365-policies.md) policies</li></ul> | :heavy_check_mark: | :x: |
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| Understand the health of [Up to date](../operate/windows-autopatch-groups-windows-quality-and-feature-update-reports-overview.md#up-to-date-devices) devices and investigate devices that are<ul><li>[Not up to date](../operate/windows-autopatch-groups-windows-quality-and-feature-update-reports-overview.md#not-up-to-date-devices)</li><li>[Not ready](../operate/windows-autopatch-groups-windows-quality-and-feature-update-reports-overview.md#not-ready-devices)</li><li>have [Device alerts](../operate/windows-autopatch-device-alerts.md)</li></ul>
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| [Raise, manage and resolve a service incident if an update management area isn't meeting the service level objective](windows-autopatch-overview.md#update-management) | :x: | :heavy_check_mark: |
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| [Deregister devices](../operate/windows-autopatch-deregister-devices.md) | :heavy_check_mark: | :x: |
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| [Register a device that was previously deregistered (upon customers request)](../operate/windows-autopatch-deregister-devices.md#excluded-devices) | :x: | :heavy_check_mark: |
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| [Request unenrollment from Windows Autopatch](../operate/windows-autopatch-unenroll-tenant.md) | :heavy_check_mark: | :x: |
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| [Remove Windows Autopatch data from the service and deregister devices](../operate/windows-autopatch-unenroll-tenant.md#microsofts-responsibilities-during-unenrollment) | :x: | :heavy_check_mark: |
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| [Maintain update configuration & update devices post unenrollment from Windows Autopatch](../operate/windows-autopatch-unenroll-tenant.md#your-responsibilities-after-unenrolling-your-tenant) | :heavy_check_mark: | :x: |
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| Review and respond to Message Center and Service Health Dashboard notifications<ul><li>[Windows quality update communications](../operate/windows-autopatch-windows-quality-update-communications.md)</li><li>[Add and verify admin contacts](../deploy/windows-autopatch-admin-contacts.md)</li></ul> | :heavy_check_mark: | :x: |
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| [Highlight Windows Autopatch Tenant management alerts that require customer action](../operate/windows-autopatch-maintain-environment.md#windows-autopatch-tenant-actions) | :x: | :heavy_check_mark: |
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| [Review and respond to Windows Autopatch Tenant management alerts](../operate/windows-autopatch-maintain-environment.md#windows-autopatch-tenant-actions) | :heavy_check_mark: | :x: |
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| Review and respond to Message Center and Service Health Dashboard notifications<ul><li>[Windows quality update communications](../operate/windows-autopatch-groups-windows-quality-update-communications.md)</li><li>[Add and verify admin contacts](../deploy/windows-autopatch-admin-contacts.md)</li></ul> | :heavy_check_mark: | :x: |
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| Highlight Windows Autopatch management alerts that require customer action<ul><li>[Tenant management alerts](../operate/windows-autopatch-maintain-environment.md#windows-autopatch-tenant-actions)</li><li>[Policy health and remediation](../operate/windows-autopatch-policy-health-and-remediation.md)</li></ul> | :x: | :heavy_check_mark: |
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| Review and respond to Windows Autopatch management alerts<ul><li>[Tenant management alerts](../operate/windows-autopatch-maintain-environment.md#windows-autopatch-tenant-actions)</li><li>[Policy health and remediation](../operate/windows-autopatch-policy-health-and-remediation.md)</li></ul> | :heavy_check_mark: | :x: |
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| [Raise and respond to support requests](../operate/windows-autopatch-support-request.md) | :heavy_check_mark: | :x: |
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| [Manage and respond to support requests](../operate/windows-autopatch-support-request.md#manage-an-active-support-request) | :x: | :heavy_check_mark: |
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| Review the [What’s new](../whats-new/windows-autopatch-whats-new-2022.md) section to stay up to date with updated feature and service releases | :heavy_check_mark: | :x: |
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