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Update other-troubleshooting.md
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@ -67,49 +67,3 @@ Event ID | Message | Resolution steps
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7 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access, then run the onboarding script again.
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15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access.
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Check the startup type in the services console:
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1. Open the services console:
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a. Click **Start** and type **services**.
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b. Press **Enter** to open the console.
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2. Scroll through the list of services until you find **Connected User Experiences and Telemetry**.
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3. Check the **Startup type** column - the service should be set as **Automatic**.
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ASK ALON HOW SET TO AUTOMATIC IF IT'S NOT SET FROM THE CONSOLE.
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Check that the service is running from the command line:
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1. Open an elevated command-line prompt on the endpoint:
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a. Click **Start** and type **cmd**.
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b. Right-click **Command prompt** and select **Run as administrator**.
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2. Enter the following command and press **Enter**.
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sc query diagtrack
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If the service is running, the result should look like the following screenshot:
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3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**:
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sc start diagtrack
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4. A success message is displayed. Verify the change by entering the following command and press **Enter**:
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sc query diagtrack
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### Ensure that the Windows Defender ATP endpoint has internet connection
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The Window Defender ATP sensor requires Microsoft Windows HTTP (WinHTTP) to be able to report telemetry and communicate with the Windows Defender ATP service.
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WinHTTP is independent of the Internet browsing proxy settings and other user context applications and must be able to detect the proxy servers that are available in your particular environment.
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To ensure that sensor has service connectivity, follow the steps described in the [Verify client connectivity to Windows Defender ATP service URLs](configure-proxy-internet-windows-defender-advanced-threat-protection.md#
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Verify-client-connectivity-to-Windows-Defender-ATP-service-URLs) topic.
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If the verification fails and your environment is using a proxy to connect to the internet, then follow the steps described in [Configure proxy and Internet connectivity settings](configure-proxy-internet-windows-defender-advanced-threat-protection.md) topic.
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