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updating disable instructions

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Karthika Raman
2017-01-21 13:30:24 -08:00
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windows/deploy/troubleshoot-upgrade-analytics.md
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---
---
title: Troubleshoot Upgrade Analytics (Windows 10)
description: Provides troubleshooting information for Upgrade Analytics.
ms.prod: w10
@ -7,7 +7,7 @@ author: MaggiePucciEvans
# Troubleshoot Upgrade Analytics
If you’re having issues seeing data in Upgrade Analytics after running the Upgrade Analytics Deployment script, make sure it completes successfully without any errors. Check the output of the script in the command window and/or log UA_dateTime_machineName.txt to ensure all steps were completed successfully. In addition, we recommend that you wait at least 48 hours before checking OMS for data after the script first completes without reporting any error.
If you’re having issues seeing data in Upgrade Analytics after running the Upgrade Analytics Deployment script, make sure it completes successfully without any errors. Check the output of the script in the command window and/or log UA_dateTime_machineName.txt to ensure all steps were completed successfully. In addition, we recommend that you wait at least 48 hours before checking OMS for data after the script first completes without reporting any error.
If you still don’t see data in Upgrade Analytics, follow these steps:
@ -25,9 +25,12 @@ If you still don’t see data in Upgrade Analytics, follow these steps:
If you want to stop using Upgrade Analytics and stop sending telemetry data to Microsoft, follow these steps:
1. Unsubscribe from the Upgrade Analytics solution in the OMS portal.
1. Unsubscribe from the Upgrade Analytics solution in the OMS portal. In the OMS portal, go to **Settings** > **Connected Sources** > **Windows Telemetry** and choose the **Unsubscribe** option.
2. Disable the Customer Experience Improvement Program on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the telemetry level to Security.
2. Disable the Commercial Data Opt-in Key on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the telemetry level to **Security**:
3. Delete the CommercialDataOptin key in *HKLM:\\SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Policies\\DataCollection*
**Windows 7 and Windows 8.1**: Delete CommercialDataOptIn registry property from *HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection*
**Windows 10**: Follow the instructions in the [Configure Windows telemetry in your organization](https://technet.microsoft.com/itpro/windows/manage/configure-windows-telemetry-in-your-organization#enterprise-management) topic.
3. If you enabled **Internet Explorer Site Discovery**, you can disable Internet Explorer data collection by setting the *IEDataOptIn* registry key to value "0". The IEDataOptIn key can be found under: *HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection*.
4. You can also remove the “CommercialId” key from: "HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\DataCollection". **This is an optional step**.