From e0948f01540b6fd29ef96b34aa3eb8bf85fccd48 Mon Sep 17 00:00:00 2001 From: jcaparas Date: Mon, 9 May 2016 18:54:17 +1000 Subject: [PATCH] Update other-troubleshooting.md --- windows/keep-secure/other-troubleshooting.md | 19 +++++++++++++++++++ 1 file changed, 19 insertions(+) diff --git a/windows/keep-secure/other-troubleshooting.md b/windows/keep-secure/other-troubleshooting.md index 2c069743ae..f3246175e9 100644 --- a/windows/keep-secure/other-troubleshooting.md +++ b/windows/keep-secure/other-troubleshooting.md @@ -87,3 +87,22 @@ Check the startup type from the command line: 3. If the service **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**: sc config sense start=auto 4. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc qc sense + +Check that the service is running from the command line: +1. Open an elevated command-line prompt on the endpoint: + + a. Click **Start** and type **cmd**. + + b. Right-click **Command prompt** and select **Run as administrator**. + +2. Enter the following command and press **Enter**: sc query sense + + If the service is running, the result should look like the following screenshot: + + ![Result of the sc query sense command](images/sc-query-sense-running.png) + +3. If the service **STATE** is not set to **RUNNING**, then you'll need to enter the following command and press **Enter**: sc start sense + +4. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc qc sense + +