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windows/plan/act-community-ratings-and-process.md
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---
title: ACT Community Ratings and Process (Windows 10)
description: The Application Compatibility Toolkit (ACT) Community uses the Microsoft® Compatibility Exchange to share compatibility ratings between all registered ACT Community members.
ms.assetid: be6c8c71-785b-4adf-a375-64ca7d24e26c
ms.prod: w10
ms.mktglfcycl: plan
ms.sitesec: library
ms.pagetype: appcompat
author: TrudyHa
---
# ACT Community Ratings and Process
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
The Application Compatibility Toolkit (ACT) Community uses the Microsoft® Compatibility Exchange to share compatibility ratings between all registered ACT Community members.
When you access the Microsoft Compatibility Exchange as a registered ACT Community member, you can upload your compatibility data to the community and download issues from other ACT Community members. For information about how compatibility ratings are entered, see [Selecting Your Compatibility Rating](selecting-your-compatibility-rating.md).
ACT takes your information and combines it with all of the information provided by the other ACT Community users and shows the average rating as a color gradient from one to five bars.
![act community](images/dep-win8-e-act-communityexample.gif)
## Process for Synchronizing Compatibility Ratings
The following diagram shows the process for synchronizing compatibility ratings with the ACT Community.
You have the option to exclude applications from being shared with the Microsoft Compatibility Exchange. However, you will not get compatibility ratings from the ACT Community for any application that you exclude. For more information, see [Sending and Receiving Compatibility Data](sending-and-receiving-compatibility-data.md).
![act community workflow](images/dep-win8-l-act-communityworkflowdiagram.jpg)
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/adding-or-editing-a-solution.md
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---
title: Adding or Editing a Solution (Windows 10)
description: If you find your own solutions to compatibility issues, you can enter the solutions in Application Compatibility Manager (ACM). You can use the Microsoft Compatibility Exchange to upload solutions to Microsoft Corporation.
ms.assetid: 86cb8804-d577-4af6-b96f-5e0409784a23
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Adding or Editing a Solution
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
If you find your own solutions to compatibility issues, you can enter the solutions in Application Compatibility Manager (ACM). You can use the Microsoft Compatibility Exchange to upload solutions to Microsoft Corporation.
## Adding Solutions for Compatibility Issues with Your Applications and Websites
You can view or add solutions only for applications or websites.
**Note**  
The following examples use the **<Application\_Name>** dialog box. The procedures for websites are similar.
 
**To add a solution**
1. On the **<Operating\_System> - Application Report** screen, double-click the name of the application to display the **<Application\_Name>** dialog box.
2. Click the **Issues** tab.
3. On the **Actions** menu, click **Add Solution**.
4. Enter the information from the following table, and then click **Save**.
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Field</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>Title</p></td>
<td align="left"><p>Can be up to 100 characters in length.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Solution Type</p></td>
<td align="left"><p>You must select a value from the list.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Solution Details</p></td>
<td align="left"><p>Information about your solution, including the steps to reproduce your fix.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Solution Details URL</p></td>
<td align="left"><p>URL for a page that shows more information about the solution.</p></td>
</tr>
</tbody>
</table>
 
**To edit an existing solution**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, double-click the name of the application to display the &lt;Application\_Name&gt; dialog box.
2. Click the **Issues** tab.
3. Double-click the issue that includes the solution that you want to modify.
4. Click the **Solutions** tab.
5. Double-click the solution to edit.
6. Modify the information about the solution, and then click **Save**.
**Note**  
You can only modify your own solutions. You cannot modify solutions entered by other users.
 
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/adding-or-editing-an-issue.md
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---
title: Adding or Editing an Issue (Windows 10)
description: In Application Compatibility Manager (ACM), you can enter information about the compatibility issues that you discover.
ms.assetid: 8a9fff79-9f88-4ce2-a4e6-b9382f28143d
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Adding or Editing an Issue
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
In Application Compatibility Manager (ACM), you can enter information about the compatibility issues that you discover.
You can use the Microsoft Compatibility Exchange to share compatibility information with others. For information about the Microsoft Compatibility Exchange, see [Sending and Receiving Compatibility Data](sending-and-receiving-compatibility-data.md).
## Adding Issues for Your Applications and Websites
You can view or add issues only for applications or websites.
**Note**  
The following examples use the **&lt;Application\_Name&gt;** dialog box. The procedures are similar for websites.
 
**To add an issue**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, double-click the name of the application to display the **&lt;Application\_Name&gt;** dialog box.
2. On the **Actions** menu, click **Add Issue**.
3. Enter the information from the following table, and then click **Save**.
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Field</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>Title</p></td>
<td align="left"><p>Can be up to 256 characters in length.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Priority</p></td>
<td align="left"><p>You must select a value from the list.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Severity</p></td>
<td align="left"><p>You must select a value from the list.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Symptom</p></td>
<td align="left"><p>You must select a value from the list.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Cause</p></td>
<td align="left"><p>You must select a value from the list.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Affected Operating Systems</p></td>
<td align="left"><p>Operating systems on which the issue occurs. You must select at least one operating system.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Issue Description</p></td>
<td align="left"><p>Description of the issue, including the steps to reproduce the problem.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Link to More Information</p></td>
<td align="left"><p>URL for a page that shows more information about the issue.</p></td>
</tr>
</tbody>
</table>
 
**To edit an existing issue**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, double-click the name of the application that includes the issue you want to modify.
2. In the **&lt;Application\_Name&gt;** dialog box, click the **Issues** tab, and then double-click the specific issue to be edited.
3. Modify the issue information, and then click **Save**.
**Note**  
You can modify your own issues. You cannot modify issues entered by another user.
 
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/creating-and-editing-issues-and-solutions.md
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---
title: Creating and Editing Issues and Solutions (Windows 10)
description: This section provides step-by-step instructions for adding and editing application compatibility issues and solutions. Your issue and solution data can be uploaded to Microsoft through the Microsoft® Compatibility Exchange.
ms.assetid: b64fe4e0-24bd-4bbd-9645-80ae5644e774
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Creating and Editing Issues and Solutions
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
This section provides step-by-step instructions for adding and editing application compatibility issues and solutions. Your issue and solution data can be uploaded to Microsoft through the Microsoft® Compatibility Exchange.
## In this section
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Topic</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>[Adding or Editing an Issue](adding-or-editing-an-issue.md)</p></td>
<td align="left"><p>In Application Compatibility Manager (ACM), you can enter information about the compatibility issues that you discover.</p></td>
</tr>
<tr class="even">
<td align="left"><p>[Adding or Editing a Solution](adding-or-editing-a-solution.md)</p></td>
<td align="left"><p>If you find your own solutions to compatibility issues, you can enter the solutions in Application Compatibility Manager (ACM). You can use the Microsoft Compatibility Exchange to upload solutions to Microsoft Corporation.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>[Resolving an Issue](resolving-an-issue.md)</p></td>
<td align="left"><p>You can use Application Compatibility Manager (ACM) to flag issues as resolved. Resolving an issue changes the status of the issue from a red <strong>x</strong> to a green check mark on your report and report detail screens.</p></td>
</tr>
</tbody>
</table>
 
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/data-sent-through-the-microsoft-compatibility-exchange.md
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---
title: Data Sent Through the Microsoft Compatibility Exchange (Windows 10)
description: The Microsoft Compatibility Exchange propagates data of various types between Microsoft Corporation, independent software vendors (ISVs) and the Application Compatibility Toolkit (ACT) Community.
ms.assetid: 3ec61e33-9db8-4367-99d5-e05c2f50e144
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Data Sent Through the Microsoft Compatibility Exchange
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
The Microsoft Compatibility Exchange propagates data of various types between Microsoft Corporation, independent software vendors (ISVs) and the Application Compatibility Toolkit (ACT) Community.
## Data Sent to Microsoft
During synchronization, the Microsoft Compatibility Exchange sends the following information to Microsoft Corporation:
- **Application information and properties**. This data includes the application name, the vendor, the version number, the language, and the deployment type.
The data-synchronization process does not send your list of URLs visited as part of the information exchange.
## Data Sent to the ACT Community
The Microsoft Compatibility Exchange sends the following information to the ACT Community for each application that you decide to share with the ACT Community:
- **Application information and properties**. This data includes the application name, the vendor, the version number, the language, and the deployment type.
- **Miscellaneous data**. This data includes:
- The database GUID that identifies the organization that is the source of the data.
- The issue data.
- The issue ID.
- The platform and destination operating system.
- The severity.
- The cause.
- The symptom.
- The solution data.
- The solution type.
- The issue and solution provider.
- The issue and solution subprovider.
- The issue and solution published date.
- Your risk assessment.
The data-synchronization process does not send your list of URLs visited as part of the information exchange.
## Data Matching
After you send your data, the Microsoft Compatibility Exchange matches your application properties against the known issues listed in the Application Profile database. The Microsoft Compatibility Exchange downloads any issues and corresponding solutions that match your application set and then stores the information in your ACT database.
## Data Sent From Microsoft and ISVs
For each application that matches an application in the Application Profile database, the Microsoft Compatibility Exchange returns the following information, provided by authoritative sources including Microsoft Corporation and independent software vendors (ISVs).
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Data</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>Risk assessment</p></td>
<td align="left"><p>The determination of whether the application has compatibility issues.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Symptom</p></td>
<td align="left"><p>Behavior exhibited by the application.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Cause</p></td>
<td align="left"><p>Reason for the failure.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Provider and subprovider</p></td>
<td align="left"><p>Source of the compatibility issue.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Issue ID</p></td>
<td align="left"><p>A unique ID number for the compatibility issue.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Severity</p></td>
<td align="left"><p>Impact this issue has on the application experience.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Priority</p></td>
<td align="left"><p>Degree of impact that this issue has on your organization.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Published Date</p></td>
<td align="left"><p>Date that the source entered the data into the database.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Operating system name</p></td>
<td align="left"><p>Friendly name of the installed operating system.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Major version</p></td>
<td align="left"><p>Major version number of the operating system.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Minor version</p></td>
<td align="left"><p>Minor version number of the operating system.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Locale</p></td>
<td align="left"><p>Language ID of the application to which the compatibility issue applies.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Title</p></td>
<td align="left"><p>Short title of the compatibility issue.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Summary</p></td>
<td align="left"><p>Description of the compatibility issue.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Service pack major</p></td>
<td align="left"><p>Major version number of the operating system service pack.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Service pack minor</p></td>
<td align="left"><p>Minor version number of the operating system service pack.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>URL HREF</p></td>
<td align="left"><p>URL of any links provided for the compatibility issue.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Provider and subprovider IDs</p></td>
<td align="left"><p>IDs for the source of the compatibility issue's solution.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Solution type</p></td>
<td align="left"><p>Type of solution provided for the compatibility issue.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Locale</p></td>
<td align="left"><p>Language ID of the application to which the solution applies.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Title</p></td>
<td align="left"><p>Short title of the solution.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Details</p></td>
<td align="left"><p>Description of the solution.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>URL HREF</p></td>
<td align="left"><p>URL of any links provided for the compatibility issue solution.</p></td>
</tr>
</tbody>
</table>
 
## Data Sent From the ACT Community
For each application that matches an application in the Application Profile database, the Microsoft Compatibility Exchange returns the following ACT Community information, which you receive only if you are a member of the ACT Community:
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Data</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p><strong>Works</strong></p></td>
<td align="left"><p>The count of <strong>Works</strong> ratings, for 32-bit and 64-bit operating systems.</p></td>
</tr>
<tr class="even">
<td align="left"><p><strong>Works with Minor Issues or has Solutions</strong></p></td>
<td align="left"><p>The count of <strong>Works with Minor Issues or has Solutions</strong> ratings, for 32-bit and 64-bit operating systems.</p></td>
</tr>
<tr class="odd">
<td align="left"><p><strong>Does Not Work</strong></p></td>
<td align="left"><p>The count of <strong>Does Not Work</strong> ratings, for 32-bit and 64-bit operating systems.</p></td>
</tr>
</tbody>
</table>
 
## Related topics
[Selecting the Send and Receive Status for an Application](selecting-the-send-and-receive-status-for-an-application.md)
[Sending and Receiving Compatibility Data](sending-and-receiving-compatibility-data.md)
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/deciding-whether-to-fix-an-application-or-deploy-a-workaround.md
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---
title: Deciding Whether to Fix an Application or Deploy a Workaround (Windows 10)
description: You can fix a compatibility issue by changing the code for the application or by deploying a workaround.
ms.assetid: e495d0c8-bfba-4537-bccd-64c4b52206f1
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Deciding Whether to Fix an Application or Deploy a Workaround
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
You can fix a compatibility issue by changing the code for the application or by deploying a workaround.
## Fixing an Application
Fixing an application by changing the code is often the recommended way to address a compatibility issue. Although applying a fix to the code might involve higher initial costs or additional development time, it can limit long-term maintenance or operational costs. After you change the code, all users can use the application without encountering the issue.
If you do not have access to the code, or if you do not have the time and resources to apply a fix, an alternative approach is to deploy a workaround.
## Deploying a Workaround
A workaround involves applying alternative registry settings to address a compatibility issue. Deploying a workaround might be quicker and easier than changing the code, but you can incur long-term maintenance or operational costs. For example, you must make sure that new users have the correct set of features enabled or disabled on their computers. Using a workaround might also make your application or systems less secure. However, the overall security enhancement associated with deploying the newer version of Windows® may more than offset this reduction in security.
Consider changing registry settings as a short-term solution while you develop the long-term solution of changing the code.
## Related topics
[SUA User's Guide](sua-users-guide.md)
[Compatibility Administrator User's Guide](compatibility-administrator-users-guide.md)
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/example-filter-queries.md
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---
title: Example Filter Queries (Windows 10)
description: You can filter your compatibility-issue data or reports by selecting specific restriction criteria.
ms.assetid: eae59380-56cc-4d57-bd2c-11a0e3c689c9
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Example Filter Queries
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
You can filter your compatibility-issue data or reports by selecting specific restriction criteria.
## Example Queries
The following sections show example queries created by using the Query Builder.
### All Applications with Issues
The following example query returns all applications that have one or more known issues.
![act filter example all apps with issues](images/dep-win8-e-act-filterexampleallappswissues.gif)
### All Applications with Solutions for Known Issues
The following example query returns all applications that have solutions for their known issues.
![act filter examples for issues with solutions](images/dep-win8-e-act-filterexampleforissueswsolutions.gif)
### All Applications with Specific Solution Types
The following example query returns all applications that have a solution type of Application Update or Application Configuration.
![act filter example for specific solutions](images/dep-win8-e-act-filterexampleforspecificsolutions.gif)
### All Applications with No Known Issues
The following example query returns all applications that have no known issues.
![act filter example all apps with no issues](images/dep-win8-e-act-filterexampleallapps0issues.gif)
### All Applications with No Active Issues
The following example query returns all applications that have no active issues.
![act filter example all apps with no active issues](images/dep-win8-e-act-filterexampleallapps0activeissues.gif)
### All Applications Appearing in a Specific Category and Subcategory
The following example query returns all applications that have a category of Department and a subcategory of either Human Resources or Finance.
![act filter example category](images/dep-win8-e-act-filterexamplecategory.gif)
## Related topics
[Filtering Your Compatibility Data](filtering-your-compatibility-data.md)
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---

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windows/plan/filtering-your-compatibility-data.md
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---
title: Filtering Your Compatibility Data (Windows 10)
description: You can use Query Builder to filter your compatibility-issue data or reports by selecting specific restriction criteria.
ms.assetid: b64267b5-83c0-4b4d-a075-0975d3a359c8
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Filtering Your Compatibility Data
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
You can use Query Builder to filter your compatibility-issue data or reports by selecting specific restriction criteria.
The following table shows the columns in Query Builder.
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Column</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>And/Or</p></td>
<td align="left"><p>If you select <strong>And</strong>, your data must match all query rows to appear as a returned result.</p>
<p>If you select <strong>Or</strong>, your data can match any query row to appear as a returned result.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Field</p></td>
<td align="left"><p>Select filter criteria.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>Operator</p></td>
<td align="left"><p>Select an operator. The available operators depend on the field that you choose.</p></td>
</tr>
<tr class="even">
<td align="left"><p>Value</p></td>
<td align="left"><p>Type or select a value.</p></td>
</tr>
</tbody>
</table>
 
## Creating Basic Queries
You can insert as many query clauses as you want to create a customized view of your compatibility data.
**Note**  
The following examples use the **&lt;Operating\_System&gt; - Application Report** screen. The process is the same for other report types.
 
**To create a basic query**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, click **Toggle Filter**.
2. In the Query Builder, enter your filter criteria, pressing the Tab key to add clauses.
To delete a clause, right-click the row, and then click **Delete Clause**.
3. Click **Refresh**.
Your filtered results appear. To close the Query Builder, click **Toggle Filter** again.
## Querying on Objects
You can query your compatibility data based on its relationship with other objects. For example, in the applications report, you can query for applications that have corresponding issues. Fields that have a (+) suffix in Query Builder are collections of objects.
**To query for a collection of objects**
1. In Query Builder, in the **Field** column, click any field that contains a plus sign (+) as suffix.
2. In the **Operator** column, select **Exists**, **Not Exists**, or **All Have**.
Query Builder creates a group clause, which is shown by a bracket that spans the rows that are included in the group.
3. Move your cursor to the next row in the group clause, and then in the **Field** column, select a field.
4. In the **Operator** column, select an operator.
5. In the **Value** column, enter a value, and then click **Refresh**.
## Related topics
[Example Filter Queries](example-filter-queries.md)
 
 
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---
title: Fixing Compatibility Issues (Windows 10)
description: This section provides step-by-step instructions and describes development tools that you can use to help fix your compatibility issues.
ms.assetid: 30ba8d14-a41a-41b3-9019-e8658d6974de
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Fixing Compatibility Issues
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
This section provides step-by-step instructions and describes development tools that you can use to help fix your compatibility issues.
## In this section
<table>
<colgroup>
<col width="50%" />
<col width="50%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">Topic</th>
<th align="left">Description</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>[Deciding Whether to Fix an Application or Deploy a Workaround](deciding-whether-to-fix-an-application-or-deploy-a-workaround.md)</p></td>
<td align="left"><p>You can fix a compatibility issue by changing the code for the application or by deploying a workaround.</p></td>
</tr>
<tr class="even">
<td align="left"><p>[SUA User's Guide](sua-users-guide.md)</p></td>
<td align="left"><p>You can use Standard User Analyzer (SUA) to test your applications and monitor API calls to detect compatibility issues related to the User Account Control (UAC) feature in Windows.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>[Compatibility Administrator User's Guide](compatibility-administrator-users-guide.md)</p></td>
<td align="left"><p>The Compatibility Administrator tool helps you resolve potential application-compatibility issues before deploying a new version of Windows to your organization. Compatibility Administrator provides the following:</p></td>
</tr>
</tbody>
</table>
 
## Related topics
[Taking Inventory of Your Organization](taking-inventory-of-your-organization.md)
[Testing Compatibility on the Target Platform](testing-compatibility-on-the-target-platform.md)
[Managing Your Data-Collection Packages](managing-your-data-collection-packages.md)
[Analyzing Your Compatibility Data](analyzing-your-compatibility-data.md)
[Troubleshooting ACT](troubleshooting-act.md)
 
 
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---
title: Resolving an Issue (Windows 10)
description: You can use Application Compatibility Manager (ACM) to flag issues as resolved. Resolving an issue changes the status of the issue from a red x to a green check mark on your report and report detail screens.
ms.assetid: 96195122-185d-4f6a-8e84-79c3d069e933
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Resolving an Issue
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
You can use Application Compatibility Manager (ACM) to flag issues as resolved. Resolving an issue changes the status of the issue from a red **x** to a green check mark on your report and report detail screens.
Resolving an issue is not required. However, if you do not resolve the issue, the issue remains active in your ACT database and provides inaccurate reports.
## Resolving Issues for Your Applications and Websites
This procedure describes how to resolve an existing issue that is documented in ACM. For information about adding an issue, see [Adding or Editing an Issue](adding-or-editing-an-issue.md).
**Note**  
The following example uses the **&lt;Application\_Name&gt;** dialog box. The procedure is similar for websites.
 
**To resolve issues**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, double-click the name of the application to display the **&lt;Application\_Name&gt;** dialog box.
2. Click the **Issues** tab.
3. Double-click the specific issue to resolve.
4. On the **Actions** menu, click **Resolve**, and then close the **&lt;Application\_Name&gt; - &lt;Issue\_Title&gt;** dialog box.
The issue appears with a green check mark in the report details screen.
**Note**  
If you have not entered a solution but have resolved the issue, Microsoft recommends that you enter a solution with **Other** solution type and add text that describes why you resolved the issue without a solution. For information about entering solutions, see [Adding or Editing a Solution](adding-or-editing-a-solution.md).
 
 
 
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---
title: Selecting the Send and Receive Status for an Application (Windows 10)
description: For each application listed in Application Compatibility Manager (ACM), you can select whether to send and receive specific application data through the Microsoft Compatibility Exchange.
ms.assetid: ae139093-27cf-4ad8-882d-e0509e78d33a
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Selecting the Send and Receive Status for an Application
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
For each application listed in Application Compatibility Manager (ACM), you can select whether to send and receive specific application data through the Microsoft Compatibility Exchange
. For information about how to send and receive data, see [Sending and Receiving Compatibility Data](sending-and-receiving-compatibility-data.md).
## Selecting the Send and Receive Status for an Application
**Note**  
The following example uses the **&lt;Operating\_System&gt; - Application Report** screen. You can alternatively use the **&lt;Application\_Name&gt;** dialog box.
 
**To change the send and receive status for an application**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, click the application name for which you want to select the send and receive status.
2. On the **Actions** menu, click **Set Send and Receive Status**.
3. Select one of the following:
- **Do not send to Microsoft**
- **Send to Microsoft** (default)
4. Click **OK**.
**To filter based on send and receive status**
1. On the **&lt;Operating\_System&gt; - Application Report** screen, click **Toggle Filter**.
2. In the **Query Builder**, enter your filter criteria, pressing the Tab key to add clauses.
To delete a clause, right-click the row, and then click **Delete Clause**.
The following example shows a query that filters for applications with a send and receive status of **Do not send to Microsoft**.
<table>
<colgroup>
<col width="25%" />
<col width="25%" />
<col width="25%" />
<col width="25%" />
</colgroup>
<thead>
<tr class="header">
<th align="left">And/Or</th>
<th align="left">Field</th>
<th align="left">Operator</th>
<th align="left">Value</th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td align="left"><p>And</p></td>
<td align="left"><p>Send and Receive Status</p></td>
<td align="left"><p>Equals</p></td>
<td align="left"><p>Do not send to Microsoft</p></td>
</tr>
</tbody>
</table>
 
3. Click **Refresh**.
Your filtered results appear.
 
 
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---
title: Sending and Receiving Compatibility Data (Windows 10)
description: The Microsoft® Compatibility Exchange is a web service that propagates application compatibility issues between various data sources, for example Microsoft Corporation, independent software vendors (ISVs) and the ACT Community.
ms.assetid: b86d2431-1caa-4f95-baf9-52ff6af546cd
ms.prod: w10
ms.mktglfcycl: plan
ms.pagetype: appcompat
ms.sitesec: library
author: TrudyHa
---
# Sending and Receiving Compatibility Data
**Applies to**
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Server 2012
- Windows Server 2008 R2
The Microsoft® Compatibility Exchange is a web service that propagates application compatibility issues between various data sources, for example Microsoft Corporation, independent software vendors (ISVs) and the ACT Community. This process involves checking for updated compatibility information from Microsoft over the Internet. You can send and receive data to keep Application Compatibility Manager (ACM) updated with the latest compatibility information.
The synchronization process includes only the changes made since the last synchronization. During the synchronization process, a dialog box displaying the synchronization status appears. You can continue to work during this process. If no new issues have occurred since your last synchronization, the Microsoft Compatibility Exchange uploads your issue information and notifies you that no updates exist.
The synchronization process uses the Microsoft Compatibility Exchange to:
- Download new information from Microsoft and ISVs, except for the applications for which you choose not to send application data to Microsoft.
- Upload your compatibility issues to Microsoft.
- Upload and download compatibility information from the ACT Community, if you are a member of the ACT Community and agree to share your data. For information about configuring your membership in the ACT Community, see [Settings Dialog Box - Preferences Tab](act-settings-dialog-box-preferences-tab.md).
For information about which data is sent and received through the Microsoft Compatibility exchange, see [Data Sent Through the Microsoft Compatibility Exchange](data-sent-through-the-microsoft-compatibility-exchange.md).
## Reviewing and Synchronizing Your Data
Prior to sending your application data to Microsoft, you can review your application list and view the exact data being sent as a text (.txt) file. After you are done reviewing the information, you can synchronize your data with Microsoft.
**To review and synchronize your data**
1. On the **Analyze** screen, click **Send and Receive**.
2. Click **Review the data before sending**.
The **Send and Receive Data** dialog box shows all of the application data that is to be sent to Microsoft during the synchronization process. To avoid sending application data for specific applications, see [Selecting the Send and Receive Status for an Application](selecting-the-send-and-receive-status-for-an-application.md).
3. Optionally, click **Review all data**, save the resulting .txt file locally, and then review the exact XML data that will be sent to Microsoft.
4. After you finish reviewing the application list and XML data, click **Send**.
## Related topics
[Data Sent Through the Microsoft Compatibility Exchange](data-sent-through-the-microsoft-compatibility-exchange.md)
[ACT Community Ratings and Process](act-community-ratings-and-process.md)
 
 
redirect_url: https://technet.microsoft.com/en-us/itpro/windows/deploy/manage-windows-upgrades-with-upgrade-analytics.md
---