Merge pull request #5663 from MicrosoftDocs/win11updates-troubleshoot

Win11updates troubleshoot
This commit is contained in:
Diana Hanson 2021-09-17 12:27:24 -06:00 committed by GitHub
commit e16e671ad8
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
8 changed files with 39 additions and 19 deletions

View File

@ -16,7 +16,10 @@ ms.topic: article
# Troubleshoot the Windows Update for Business deployment service # Troubleshoot the Windows Update for Business deployment service
> Applies to: Windows 10 **Applies to**
- Windows 10
- Windows 11
This troubleshooting guide addresses the most common issues that IT administrators face when using the Windows Update for Business [deployment service](deployment-service-overview.md). For a general troubleshooting guide for Windows Update, see [Windows Update troubleshooting](windows-update-troubleshooting.md). This troubleshooting guide addresses the most common issues that IT administrators face when using the Windows Update for Business [deployment service](deployment-service-overview.md). For a general troubleshooting guide for Windows Update, see [Windows Update troubleshooting](windows-update-troubleshooting.md).

View File

@ -15,9 +15,12 @@ ms.topic: article
ms.custom: seo-marvel-apr2020 ms.custom: seo-marvel-apr2020
--- ---
# How does Windows Update work? # How Windows Update works
> Applies to: Windows 10 **Applies to**
- Windows 10
- Windows 11
The Windows Update workflow has four core areas of functionality: The Windows Update workflow has four core areas of functionality:

View File

@ -12,21 +12,26 @@ ms.topic: article
# Opt out of safeguard holds # Opt out of safeguard holds
Safeguard holds prevent a device with a known compatibility issue from being offered a new Windows 10 feature update by using Windows Update. We use safeguard holds to protect the device and user from a failed or poor update experience. We renew the offering once a fix is issued and is verified on an affected device. For more information about safeguard holds, see [Safeguard holds](safeguard-holds.md). **Applies to**
- Windows 10
- Windows 11
Safeguard holds prevent a device with a known compatibility issue from being offered a new Windows client feature update by using Windows Update. We use safeguard holds to protect the device and user from a failed or poor update experience. We renew the offering once a fix is issued and is verified on an affected device. For more information about safeguard holds, see [Safeguard holds](safeguard-holds.md).
## How can I opt out of safeguard holds? ## How can I opt out of safeguard holds?
IT admins can, if necessary, opt devices out of safeguard protections by using the disable safeguards policy. In a Mobile Device Management (MDM) tool, use the **Update/DisableWUfBSafeguards** CSP. In Group Policy, use the **Disable safeguards for Feature Updates** Group Policy. This policy is available to Windows Update for Business devices running Windows 10, version 1809 or later that have installed the October 2020 security update. IT admins can, if necessary, opt devices out of safeguard protections by using the disable safeguards policy. In a Mobile Device Management (MDM) tool, use the **Update/DisableWUfBSafeguards** CSP. In Group Policy, use the **Disable safeguards for Feature Updates** Group Policy. This policy is available to Windows Update for Business devices running Windows 10, version 1809 or later that have installed the October 2020 security update and in Windows 11.
> [!CAUTION] > [!CAUTION]
> Opting out of a safeguard hold can put devices at risk from known performance issues. > Opting out of a safeguard hold can put devices at risk from known performance issues.
We recommend opting out only in an IT environment and for validation purposes. You can also validate an upcoming Windows 10 feature update version without the safeguards being applied by using the Release Preview channel of the Windows Insider Program for Business. We recommend opting out only in an IT environment and for validation purposes. You can also validate an upcoming Windows client feature update version without the safeguards being applied by using the Release Preview channel of the Windows Insider Program for Business.
Disabling safeguards does not guarantee your device will be able to successfully update. The update might still fail and will likely result in a bad experience since you are bypassing the protection against known issues. Disabling safeguards does not guarantee your device will be able to successfully update. The update might still fail and will likely result in a bad experience since you are bypassing the protection against known issues.
> [!NOTE] > [!NOTE]
> After a device installs a new Windows 10 version, the **Disable safeguards for Feature Updates** Group Policy will revert to “not configured” even if it was previously enabled. We do this to ensure the admin is consciously disabling Microsofts default protection from known issues for each new feature update. > After a device installs a new Windows client version, the **Disable safeguards for Feature Updates** Group Policy will revert to “not configured” even if it was previously enabled. We do this to ensure the admin is consciously disabling Microsofts default protection from known issues for each new feature update.

View File

@ -18,7 +18,7 @@ ms.topic: article
> [!NOTE] > [!NOTE]
> Update Baseline is not currently available for Windows 11. > Update Baseline is not currently available for Windows 11.
With the large number of different policies offered for Windows 10, Update Baseline provides a clear list of recommended Windows Update policy settings for IT administrators who want the best user experience while also meeting their monthly update compliance goals. See [Policies included in the Update Baseline](#policies-included-in-the-update-baseline) for the full list of policy configurations. With the large number of different policies offered for Windows client, Update Baseline provides a clear list of recommended Windows Update policy settings for IT administrators who want the best user experience while also meeting their monthly update compliance goals. See [Policies included in the Update Baseline](#policies-included-in-the-update-baseline) for the full list of policy configurations.
## Why is Update Baseline needed? ## Why is Update Baseline needed?

View File

@ -20,7 +20,7 @@ ms.collection: M365-modern-desktop
- Windows 10 - Windows 10
- Windows 11 - Windows 11
-
Keeping devices up to date is the best way to keep them working smoothly and securely. Keeping devices up to date is the best way to keep them working smoothly and securely.
## Deadlines for update compliance ## Deadlines for update compliance
@ -46,7 +46,7 @@ restarts for maximum update velocity).
We recommend you set deadlines as follows: We recommend you set deadlines as follows:
- Quality update deadline, in days: 3 - Quality update deadline, in days: 3
- Feature update deadline, in days: 7 - Feature update deadline, in days: 7
-
Notifications are automatically presented to the user at appropriate times, and users can choose to be reminded Notifications are automatically presented to the user at appropriate times, and users can choose to be reminded
later, to reschedule, or to restart immediately, depending on how close the deadline is. We recommend that you later, to reschedule, or to restart immediately, depending on how close the deadline is. We recommend that you
do **not** set any notification policies, because they are automatically configured with appropriate defaults. An exception is if you do **not** set any notification policies, because they are automatically configured with appropriate defaults. An exception is if you

View File

@ -17,7 +17,10 @@ ms.custom: seo-marvel-apr2020
# Windows Update error codes by component # Windows Update error codes by component
> Applies to: Windows 10 **Applies to**
- Windows 10
- Windows 11
This section lists the error codes for Microsoft Windows Update. This section lists the error codes for Microsoft Windows Update.

View File

@ -15,7 +15,10 @@ ms.custom: seo-marvel-apr2020
# Windows Update common errors and mitigation # Windows Update common errors and mitigation
>Applies to: Windows 10 **Applies to**
- Windows 10
- Windows 11
The following table provides information about common errors you might run into with Windows Update, as well as steps to help you mitigate them. The following table provides information about common errors you might run into with Windows Update, as well as steps to help you mitigate them.

View File

@ -15,13 +15,16 @@ ms.custom: seo-marvel-apr2020
# Windows Update troubleshooting # Windows Update troubleshooting
>Applies to: Windows 10 **Applies to**
- Windows 10
- Windows 11
If you run into problems when using Windows Update, start with the following steps: If you run into problems when using Windows Update, start with the following steps:
1. Run the built-in Windows Update troubleshooter to fix common issues. Navigate to **Settings > Update & Security > Troubleshoot > Windows Update**. 1. Run the built-in Windows Update troubleshooter to fix common issues. Navigate to **Settings > Update & Security > Troubleshoot > Windows Update**.
2. Install the most recent Servicing Stack Update (SSU) that matches your version of Windows from theMicrosoft Update Catalog. See [Servicing stack updates](servicing-stack-updates.md) for more details on servicing stack updates. 2. Install the most recent Servicing Stack Update that matches your version of Windows from theMicrosoft Update Catalog. See [Servicing stack updates](servicing-stack-updates.md) for more details on servicing stack updates.
3. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates. To verify the update status, refer to the appropriate update history for your system: 3. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates. To verify the update status, refer to the appropriate update history for your system:
@ -171,11 +174,11 @@ Ensure that devices can reach necessary Windows Update endpoints through the fir
> [!NOTE] > [!NOTE]
> Be sure not to use HTTPS for those endpoints that specify HTTP, and vice versa. The connection will fail. > Be sure not to use HTTPS for those endpoints that specify HTTP, and vice versa. The connection will fail.
The specific endpoints can vary between Windows 10 versions. See, for example, [Windows 10 2004 Enterprise connection endpoints](/windows/privacy/manage-windows-2004-endpoints). Similar articles for other Windows 10 versions are available in the table of contents nearby. The specific endpoints can vary between Windows client versions. See, for example, [Windows 10 2004 Enterprise connection endpoints](/windows/privacy/manage-windows-2004-endpoints). Similar articles for other Windows client versions are available in the table of contents nearby.
## Updates aren't downloading from the intranet endpoint (WSUS or Configuration Manager) ## Updates aren't downloading from the intranet endpoint (WSUS or Configuration Manager)
Windows 10 devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps: Windows client devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps:
1. Start Windows PowerShell as an administrator. 1. Start Windows PowerShell as an administrator.
2. Run \$MUSM = New-Object -ComObject "Microsoft.Update.ServiceManager". 2. Run \$MUSM = New-Object -ComObject "Microsoft.Update.ServiceManager".
@ -186,7 +189,7 @@ Check the output for the Name and OffersWindowsUPdates parameters, which you can
|Output|Meaning| |Output|Meaning|
|-|-| |-|-|
|- Name: Microsoft Update <br>-OffersWindowsUpdates: True| - The update source is Microsoft Update, which means that updates for other Microsoft products besides the operating system could also be delivered.<br>- Indicates that the client is configured to receive updates for all Microsoft Products (Office, etc.) | |- Name: Microsoft Update <br>-OffersWindowsUpdates: True| - The update source is Microsoft Update, which means that updates for other Microsoft products besides the operating system could also be delivered.<br>- Indicates that the client is configured to receive updates for all Microsoft Products (Office, etc.) |
|- <a name="BKMK_DCAT"></a>Name: DCat Flighting Prod <br>- OffersWindowsUpdates: True |- Starting with Windows 10 1709, feature updates are always delivered through the DCAT service.<br>- Indicates that the client is configured to receive feature updates from Windows Update. | |- <a name="BKMK_DCAT"></a>Name: DCat Flighting Prod <br>- OffersWindowsUpdates: True |- Starting with Windows 10, version 1709, feature updates are always delivered through the DCAT service.<br>- Indicates that the client is configured to receive feature updates from Windows Update. |
|- Name: Windows Store (DCat Prod) <br>- OffersWindowsUpdates: False |-The update source is Insider Updates for Store Apps.<br>- Indicates that the client will not receive or is not configured to receive these updates.| |- Name: Windows Store (DCat Prod) <br>- OffersWindowsUpdates: False |-The update source is Insider Updates for Store Apps.<br>- Indicates that the client will not receive or is not configured to receive these updates.|
|- Name: Windows Server Update Service <br>- OffersWindowsUpdates: True |- The source is a Windows Server Updates Services server. <br>- The client is configured to receive updates from WSUS. | |- Name: Windows Server Update Service <br>- OffersWindowsUpdates: True |- The source is a Windows Server Updates Services server. <br>- The client is configured to receive updates from WSUS. |
|- Name: Windows Update<br>- OffersWindowsUpdates: True|- The source is Windows Update. <br>- The client is configured to receive updates from Windows Update Online.| |- Name: Windows Update<br>- OffersWindowsUpdates: True|- The source is Windows Update. <br>- The client is configured to receive updates from Windows Update Online.|
@ -230,8 +233,8 @@ As shown in the following logs, automatic update runs the scan and finds no upda
2018-08-06 10:58:47:383 480 5d8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 57] 2018-08-06 10:58:47:383 480 5d8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 57]
``` ```
## High bandwidth usage on Windows 10 by Windows Update ## High bandwidth usage on Windows client by Windows Update
Users might see that Windows 10 is consuming all the bandwidth in the different offices under the system context. This behavior is by design. Components that might consume bandwidth expand beyond Windows Update components. Users might see that Windows is consuming all the bandwidth in the different offices under the system context. This behavior is by design. Components that might consume bandwidth expand beyond Windows Update components.
The following group policies can help mitigate this situation: The following group policies can help mitigate this situation: