From e216a81eb02c29097cd41a4670d5099b936d79f8 Mon Sep 17 00:00:00 2001 From: jdeckerMS Date: Thu, 10 Aug 2017 12:33:05 -0700 Subject: [PATCH] new troubleshooting topic multi-app --- windows/configuration/TOC.md | 1 + .../multi-app-kiosk-troubleshoot.md | 50 +++++++++++++++++++ 2 files changed, 51 insertions(+) create mode 100644 windows/configuration/multi-app-kiosk-troubleshoot.md diff --git a/windows/configuration/TOC.md b/windows/configuration/TOC.md index 4166b7475b..e418e5df3f 100644 --- a/windows/configuration/TOC.md +++ b/windows/configuration/TOC.md @@ -9,6 +9,7 @@ ### [Set up a kiosk on Windows 10 Pro, Enterprise, or Education](set-up-a-kiosk-for-windows-10-for-desktop-editions.md) ### [Guidelines for choosing an app for assigned access (kiosk mode)](guidelines-for-assigned-access-app.md) ### [Create a Windows 10 kiosk that runs multiple apps](lock-down-windows-10-to-specific-apps.md) +#### [Troubleshoot multi-app kiosk](multi-app-kiosk-troubleshoot.md) #### [Use AppLocker to create a Windows 10 kiosk that runs multiple apps](lock-down-windows-10-applocker.md) #### [Multi-app kiosk XML reference](multi-app-kiosk-xml.md) ## [Configure Windows 10 Mobile devices](mobile-devices/configure-mobile.md) diff --git a/windows/configuration/multi-app-kiosk-troubleshoot.md b/windows/configuration/multi-app-kiosk-troubleshoot.md new file mode 100644 index 0000000000..9f065e2414 --- /dev/null +++ b/windows/configuration/multi-app-kiosk-troubleshoot.md @@ -0,0 +1,50 @@ +--- +title: Troubleshoot multi-app kiosk (Windows 10) +description: Tips for troubleshooting multi-app kiosk configuration. +ms.assetid: 14DDDC96-88C7-4181-8415-B371F25726C8 +keywords: ["lockdown", "app restrictions"] +ms.prod: w10 +ms.mktglfcycl: manage +ms.sitesec: library +ms.pagetype: edu, security +author: jdeckerms +ms.localizationpriority: medium +--- + +# Troubleshoot multi-app kiosk + + +**Applies to** + +- Windows 10 + +## Unexpected results + +For example: +- Start is not launched in full-screen +- Blocked hotkeys are allowed +- Task Manager, Cortana, or Settings can be launched +- Start layout has more apps than expected + +**Troubleshooting steps** + +1. [Verify that the provisioning package is applied successfully](lock-down-windows-10-to-specific-apps.md#validate-provisioning). +2. Verify that the account (config) is mapped to a profile in the configuration XML file. +3. Verify that the configuration XML file is authored and formatted correctly. Correct any configuration errors, then create and apply a new provisioning package. Sign out and sign in again to check the new configuration. +4. If the issue persists, [capture traces](https://msdn.microsoft.com/library/windows/desktop/dn904629.aspx) for components with the following GUIDs: + - 94097d3d-2a5a-5b8a-cdbd-194dd2e51a00 + - ab84611c-2678-5cd7-d292-c940f9be6c6d + - f9f7f27c-5e5d-5273-468f-038e61965660 + - 3e8fb07b-3e10-5981-01a9-fbd924fd5436 + +## Apps configured in AllowedList are blocked + +1. Ensure the account is mapped to the correct profile and that the apps are specific for that profile. +2. Check the EventViewer logs for Applocker and AppxDeployment (under **Application and Services Logs\Microsoft\Windows**). + + +## Start layout not as expected + +- Make sure the Start layout is authored correctly. Ensure that the attributes **Size**, **Row**, and **Column** are specified for each application and are valid. +- Check if the apps included in the Start layout are installed for the assigned access user. +- Check if the shortcut exists on the target device, if a desktop app is missing on Start.