diff --git a/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md b/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md index 7db942d7ba..b3617c8cca 100644 --- a/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md +++ b/windows/keep-secure/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md @@ -104,7 +104,7 @@ If the the service is running, then the result should look like the following sc ![Result of the sq query sense command](images/sc-query-sense-autostart.png) -If the service **START_TYPE** is not set to **AUTO_START**, then you'll need to set the service to automatically start. +If the service ```START_TYPE``` is not set to ```AUTO_START```, then you'll need to set the service to automatically start. **Change the Windows Defender ATP service startup type from the command line:** @@ -192,7 +192,7 @@ If the service is enabled, then the result should look like the following screen ![Result of the sc query command for diagtrack](images/windefatp-sc-qc-diagtrack.png) -If the **START_TYPE** is not set to **AUTO_START**, then you'll need to set the service to automatically start. +If the ```START_TYPE``` is not set to ```AUTO_START```, then you'll need to set the service to automatically start. @@ -330,6 +330,26 @@ To ensure that sensor has service connectivity, follow the steps described in th If the verification fails and your environment is using a proxy to connect to the Internet, then follow the steps described in [Configure proxy and Internet connectivity settings](configure-proxy-internet-windows-defender-advanced-threat-protection.md) topic. +## Troubleshoot onboarding issues with Microsoft Intune +You can use Microsoft Intune to check error codes and attempt to troubleshoot the cause of the issue. + +Use the following tables to understand the possible causes of issues while onboarding. + +Microsoft Intune error codes and OMA-URIs: + +Error Code Hex | Error Code Dec | Error Description | OMA-URI | Possible cause and troubleshooting steps +:---|:---|:---|:---|:--- +0x87D1FDE8 | -2016281112 | Remediation failed | Onboarding
Offboarding | Possible cause: Onboarding or offboarding failed on a wrong blob: wrong signature or missing PreviousOrgIds fields
Troubleshooting steps: Check the event IDs in the [Ensure the endpoint is onboarded successfully](#ensure-the-endpoint-is-onboarded-successfully) section. Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). + | | | Onboarding
Offboarding
SampleSharing | Possible cause: Windows Defender ATP Policy registry key does not exist or the OMA DM client doesn't have permissions to write to it.
Troubleshooting steps: Ensure that the following registry key exists: ```HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```. If it doesn't exist, open an elevated command and add the key. + | | | SenseIsRunning
OnboardingState
OrgId | Possible cause: An attempt to remediate by read-only property. The root cause - onboarding has failed.
Troubleshooting steps: Check the troubleshooting steps in [Troubleshoot Windows Defender Advanced Threat Protection onboarding issues](#troubleshoot-windows-defender-advanced-threat-protection-onboarding-issues). Check the MDM event logs in the following table or follow the instructions in [Diagnose MDM failures in Windows 10](https://msdn.microsoft.com/en-us/library/windows/hardware/mt632120%28v=vs.85%29.aspx). + | | | All | Possible cause: Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU. Currently is supported platforms: Enterprise, education, and professional.
Server is not supported. + 0x87D101A9 | -2016345687 |Syncml(425): The requested command failed because the sender does not have adequate access control permissions (ACL) on the recipient. | All | Possible cause: Attempt to deploy Windows Defender ATP on non-supported SKU/Platform, particularly Holographic SKU. Currently is supported platforms: Enterprise, education, and professional. + + + + + +