diff --git a/windows/client-management/mdm/diagnose-mdm-failures-in-windows-10.md b/windows/client-management/mdm/diagnose-mdm-failures-in-windows-10.md index 6309ac365b..a0cec11bb0 100644 --- a/windows/client-management/mdm/diagnose-mdm-failures-in-windows-10.md +++ b/windows/client-management/mdm/diagnose-mdm-failures-in-windows-10.md @@ -7,13 +7,27 @@ ms.topic: article ms.prod: w10 ms.technology: windows author: MariciaAlforque -ms.date: 06/26/2017 +ms.date: 06/25/2018 --- # Diagnose MDM failures in Windows 10 To help diagnose enrollment or device management issues in Windows 10 devices managed by an MDM server, you can examine the MDM logs collected from the desktop or mobile device. The following sections describe the procedures for collecting MDM logs. +## Download the MDM Diagnostic Information log from Windows 10 PCs + +1. On your managed device go to **Settings** > **Accounts** > **Access work or school**. +1. Click your work or school account, then click **Info.** + ![Access work or school page in Settings](images/diagnose-mdm-failures15.png) + +1. At the bottom of the **Settings** page, click **Create report**. + ![Access work or school page in Settings](images/diagnose-mdm-failures16.png) +1. A window opens that shows the path to the log files. Click **Export**. + + ![Access work or school page in Settings](images/diagnose-mdm-failures17.png) + +1. In File Explorer, navigate to c:\Users\Public\Documents\MDMDiagnostics to see the report. + ## Collect logs directly from Windows 10 PCs Starting with the Windows 10, version 1511, MDM logs are captured in the Event Viewer in the following location: diff --git a/windows/client-management/mdm/images/diagnose-mdm-failures15.png b/windows/client-management/mdm/images/diagnose-mdm-failures15.png new file mode 100644 index 0000000000..b1bd7207f3 Binary files /dev/null and b/windows/client-management/mdm/images/diagnose-mdm-failures15.png differ diff --git a/windows/client-management/mdm/images/diagnose-mdm-failures16.png b/windows/client-management/mdm/images/diagnose-mdm-failures16.png new file mode 100644 index 0000000000..0429b58b91 Binary files /dev/null and b/windows/client-management/mdm/images/diagnose-mdm-failures16.png differ diff --git a/windows/client-management/mdm/images/diagnose-mdm-failures17.png b/windows/client-management/mdm/images/diagnose-mdm-failures17.png new file mode 100644 index 0000000000..4271e4f52d Binary files /dev/null and b/windows/client-management/mdm/images/diagnose-mdm-failures17.png differ