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windows/deployment/windows-autopilot/white-glove.md
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@ -30,7 +30,7 @@ With **Windows Autopilot for white glove deployment**, the provisioning process
![OEM](images/wg02.png)
Enabled with Microsoft Intune in Windows 10, version 1903 and later, white glove deployment capabilities build on top of existing Windows Autopilot [user-driven scenarios](user-driven.md), supporting both the user-driven mode for Azure Active Directory Join, and user-driven mode for Hybrid Azure Active directory join scenarios.
Enabled with Microsoft Intune in Windows 10, version 1903 and later, white glove deployment capabilities build on top of existing Windows Autopilot [user-driven scenarios](user-driven.md), supporting both the user-driven mode for Azure Active Directory Join, and user-driven mode for Hybrid Azure Active Directory join scenarios.
## Prerequisites

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windows/deployment/windows-autopilot/windows-autopilot-requirements.md
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@ -27,7 +27,7 @@ Windows Autopilot depends on specific capabilities available in Windows 10, Azur
## Software requirements
- A [supported version](https://docs.microsoft.com/windows/release-information/) of Windows 10 semi-annual channel is required. Windows 10 Enterprise 2019 long-term servicing channel (LTSC) is also supported.
- A [supported version](https://docs.microsoft.com/windows/release-information/) of Windows 10 Semi-Annual Channel is required. Windows 10 Enterprise 2019 long-term servicing channel (LTSC) is also supported.
- The following editions are supported:
- Windows 10 Pro
- Windows 10 Pro Education
@ -81,7 +81,8 @@ If the Microsoft Store is not accessible, the AutoPilot process will still conti
<tr><td><b>Office 365<b><td>As part of the Intune device configuration, installation of Office 365 ProPlus may be required. For more information, see <a href="https://support.office.com/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2">Office 365 URLs and IP address ranges</a> (includes all Office services, DNS names, IP addresses; includes Azure AD and other services that may overlap with those listed above).
<tr><td><b>Certificate revocation lists (CRLs)<b><td>Some of these services will also need to check certificate revocation lists (CRLs) for certificates used in the services.  A full list of these is documented at <a href="https://support.office.com/article/Office-365-URLs-and-IP-address-ranges-8548a211-3fe7-47cb-abb1-355ea5aa88a2#bkmk_crl">Office 365 URLs and IP address ranges</a> and <a href="https://aka.ms/o365chains">Office 365 Certificate Chains</a>.
<tr><td><b>Hybrid AAD join<b><td>The device can be hybrid AAD joined. The computer should be on corporate network for hybrid AAD join to work. See details at <a href="https://docs.microsoft.com/windows/deployment/windows-autopilot/user-driven-hybrid">Windows Autopilot user-driven mode</a>
<tr><td><b>Autopilot Self-Deploying mode and Autopilot White Glove<b><td>Firmware TPM devices, which are only provided by Intel, AMD, or Qualcomm, do not include all needed certificates at boot time and must be able to retrieve them from the manufacturer on first use. Devices with discrete TPM chips (including devices from any other manufacturer) come with these certificates preinstalled. See <a href="https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/tpm-recommendations">TPM recommendations</a> for more details. Make sure that these URLs are accessible for each firmware TPM provider so that certificates can be successfully requested:
<tr><td><b>Autopilot Self-Deploying mode and Autopilot White Glove<b><td>Firmware TPM devices, which are only provided by Intel, AMD, or Qualcomm, do not include all needed certificates at boot time and must be able to retrieve them from the manufacturer on first use. Devices with discrete TPM chips (including devices from any other manufacturer) come with these certificates preinstalled. See <a href="https://docs.microsoft.com/windows/security/information-protection/tpm/tpm-recommendations">TPM recommendations</a> for more details. Make sure that these URLs are accessible for each firmware TPM provider so that certificates can be successfully requested:
<br>Intel- https://ekop.intel.com/ekcertservice
<br>Qualcomm- https://ekcert.spserv.microsoft.com/EKCertificate/GetEKCertificate/v1
<br>AMD- https://ftpm.amd.com/pki/aia